Unfortunately, my experience at this McDonald's was pretty disappointing. My order was missing the extra fries and ranch that I paid for, and it took over 25 minutes just to get a Happy Meal. On top of that, the interior of the restaurant wasn't very clean, which made the overall experience even worse. I understand that places can get busy, but the wait time, missing items, and cleanliness really need some improvement. read more

See all

Entitlement is the issue here. Snarking your little face when we ask for napkins and salt when you deliver food. You work at McDonald's chickie, literally just put the fries in the bag. It's not that deep. read more

While the location is good it is near a bus stop and its very busy. I found the staff to be very LOUD behind the counter. Lots of very loud conversations behind the counter. Although the food was good I had a hard time enjoying my breakfast due to the noise level. read more

Was there for 45 minutes waiting... And half our order was still missing/wrong. Items we were given weren't relatively close to what we ordered either. read more

The employees here are just plain rude. The young female who finally asked what we wanted since the kiosk could not order the item, just looked at us without answering and walked away. Apparently she thinks she has some privilege where she does not have to act like a civilized person. We just left without ordering and went to the other McDonalds on the island that the employees have some culture to them that is acceptable. read more

I'd like to give special recognition to Miss Liz at this McDonald's. I've come here for breakfast many times, and she is consistently bright, chipper, and welcoming. What really impresses me is that my emotional intelligence can hear in her tone that she's often drained and exhausted, but she still shows up and pushes through with admirable positivity. She greets me kindly, gets my order taken care of, and sends me off with food in my belly and a hint of a smile on her face. If it weren't for her, I'd just be hungry and grumpy starting my day, but her attitude genuinely lifts my mood. That might sound small, but it makes a big difference in a daily routine. She absolutely deserves recognition for her effort and, in my opinion, a raise. Please make sure Miss Liz's hard work and positive attitude are noticed and appreciated by management. Employees like her are the reason customers come back. P.S. Order ahead on the app read more

Went for breakfast inside. Kiosk said everything was out of stock except English muffin. What a joke. Fat BWs in the parking lot as an extra bonus. read more

This McDonald's was amazing. Great food and great service. Whoever the nice lady working the drive through is she was so sweet. I would 10/10 recommend this McDonald's. read more

The staff in here move super slow. I went here for breakfast sandwiches and they couldn't get it right. I had to wait long while they made up my order correctly. No apology at all. The inside is big, but half the seating cut off presently due to COVID. read more

McDonald's - a car parked in front of a building - Fast Food Near Me - Hilton Head Island, South Carolina

Kimberlee - manager said she was too busy to make it clean. Pretty filthy. Gross. Please have corporate look into this. read more

See all

We were in need of a quick breakfast before our early tee time. This McDonalds was conveniently located close to our hotel. The order was processed in less than 5 minutes, great customer service by the manager. We had a good breakfast and were on our way as planned. Definitely choose this location next time read more

The order was right and the food was subpar at best which makes this a five star experience for McDonald's honestly!!

Mathews McDonald's: I order from the app. I ask for no cheese. For some reason, they put double cheese. I quit going fer several months, because I assume staff will turn over. I go back. Same damn thing. I don't understand. I don't even interact with the staff other than smiling and saying, "Thank you," when I pick up my order. I legit could not do more to make their jobs easier. I'm never anything but pleasant when I pick up my order. WHY? read more

Every possible thing that could go wrong did. No shakes, tried to charge me $28 for a $13 order. Tried to give me regular coke instead of diet. Waited 20 minutes for a simple order. Micky-Dees or Hilton Head in general are circling the drain. You are gonna have to pay-up to get better people/managers. Raise the prices, we will still come to get good food and service. read more

SLOW they give a new meaning to the word, fast food. Even went inside, and it was slower than the long line of cars. How to enter into there stupid computer. And then took forever for them to serve. I'm going somewhere else for breakfast, next time. read more

Please turn off or change the recording at the drive thru ordering menu board. The recording ends with "order when ready." The problem is that your restaurant "isn't ready." EVER. Customers rattle off their order to silence and then 20 seconds later someone asks "will you be using your mobile app today," to which the customer is like "Huh??" Or.. The person behind the microphone cuts them off mid-ordering and says, "Please hold." It makes for a frustrating experience. read more

Out of all the McDonald's I have visited this has been the worse. They lack customer service. Service is VERY slow. First there wasn't a cashier to take our order when we arrived. Staff in back looked a couple of times but didn't bother to come up front. We ended up using the kiosk machine and didn't receive a receipt. Finally after 10min after ordering two employees came up front goofing around and didn't even acknowledge us. I finally got their attention and asked if I could have a receipt. The girl blew me off and told me she couldn't get me one. Overall it took 20min to get our food. They fulfilled a large take out order for someone who arrived 10min after we placed our order. After waiting all that time we ended up with cold food. read more

Fast service, friendly staff, ordered McMuffins & hash browns & they were very fresh.

Literally one of the worst McDonald's locations I have ever been to and I've been to a lot of them, with some pretty lousy customer service. I should've known better when I pulled up during a dinner time rush hour and the place was completely dead - not a soul in the parking lot or building. Meal was lukewarm or cold. Fries were soggy, cold and tasted like they had been sitting out for hours on end. Can't recommend. Drive further into town and go to a different McDonald's location if you are craving Mickey D's at the beach. read more

Refused service 2 hours before closing don't ask what I'd like to order and then say "we're closed."

We have came to this McDonalds on every vacation trip for over 3 years. And it has been the same EVERY time- RUDENESS TO THE MAX!!! The worst restaurant we have ever been to. Very slow drive thru and the employee was super rude. When taking our order, the employee repeatedly interrupted and spoke with a blunt tone that gave the impression she was annoyed we were even there. At the pick up window, we asked the employee for some ketchup for 2 large fries. He never spoke a word, turned around and was gone for quite some time and came back with 3 packs. Even at McDonalds, food isn't cheap anymore and customers expect adequate service and food. Can't believe this is tolerated by corporate office leaders. read more

As soon as I walked in the immediate stench of dried up poop took over my nostrils. I couldn't stand it, the food itself was beyond disgusting I went up and demanded a refund but wasn't given one. I was appalled, the floor was disgusting and my last straw was when the main cashier got on the floor and tried licking my feet.(Doesn't matter if I liked it or not) read more

Was a long long wait and employees didn't have a great attitude or patience to their customers, food was great tho after a 6 mile bike ride

Awful customer service and was treated very rudely by staff. They didn't make my order and then they tried to cover it up by saying "it was on the counter" then they said they couldn't make it again and had to get a different flavor. No McDonald's is worth your time or money. I regret coming every time. No southern hospitality here. read more

No service here. No hello. No smile. Just pointed at the kiosk and said You have to order on it. I had cash and didn't want to anyway so I asked if it took cash and he said yes. 3 minutes and 30 taps later it says take your receipt to the counter to pay by cash. We meet again! Come on. Just take my order in person, please. I'd have used the drive through but it was backed up. read more

I have not eaten at MvDonald's in over a year largely because it is bad for you, staff shortage, and there is always a line a mile long. Well, today I decided to hit the drive thru and this is what my QP looked like. Old and cold and where is the sesame seed bun? Sandwich was made with 2 bottoms! WOW! It's McDonald's, so there has to be some sort of franchise rule about getting the bread right on the burger. read more

McDonald's - 2 bottoms of the bun on Quarter Pounder with Cheese - Fast Food Near Me - Hilton Head Island, South Carolina

See all

I went here tonight at 11:00pm and I asked if their ice cream machine was working. After I asked the lady at the speaker went silent and never said anything after. Don't go to this McDonald's past 9:pm! You won't get your food. read more

Slowest fast food restaurant you'll ever see. Drive thru took 47 minutes at 11am. The force is not strong these ones, I'm pretty sure it's staffed with sloths. Honestly you're better off poking yourself with a sharp stick. read more

horrible service, wrong drinks, took way too long, and never got all of our food, we were told to pull forward and waited 10 minutes for a mcchicken, do better. read more

This place is ridiculous. We had the worst customer service here. We ordered: a McChicken sandwich, medium fry, medium coke for myself. A fish filet meal for my husband with coke. A 4 pc happy meal for my daughter, with water. A 6 pc happy meal for my son, with milk. And a cheeseburger meal for my daughter's friend. When the young lady repeated our order she had several things wrong including that she had two bottles of water but no soda for my husband. My husband corrected her and she said it didn't matter. My husband asked how it didn't matter since water costs extra. She changed the order. We get to the first window and pay, as soon as we get the receipt we are surprised by what a mess it is. The receipt doesn't show the items in the order that we ordered. We realize that it didn't reflect the first fry we ordered. So when we arrived at the second window we alerted them. This is where they should have said "Sorry, about that! What size can I get you?" Instead, she argued with us. She asked to see our receipt and we point blank told her - "the receipt doesn't reflect what we ordered!" It didn't seem to register. She continued to argue that our receipt only showed two fries (the cheeseburger meal and the filet of fish meal). We agreed, the receipt only showed two, BUT WE ORDERED THREE! So she walks away from the window and a manager comes back. We explain to her and she tells us that we were only charged for two. ‍ YES!!! WE ARE AWARE! Oh my goodness. So it ended with her telling us she can give us another one if we want to pay for it. At that point I was fed up and we were in a hurry. We only hit the drive thru because we were in a hurry to begin with. So I said, no and we left. A billion dollar company with horrible customer service. read more

Really rough experience here. Waited over 25 minutes for a couple of drinks during a non-peak time. I called four times with no one answering their phones. Finally did connect with a manager who told me she is understaffed and was extremely rude on the phone. I would avoid this location at all cost. read more

If I could, I would give it zero stars. This is the worst establishment I have ever been to as far as service. Please hire people who really Do want to work. These people are lazy and I could see only one person working his tail off to keep up while others were just standing around. So horribly wrong. I can see this place going under Olin the very near future. read more

Trash food, trash service, trash ambiance . Just overall crappy the employees forget food all of the time

No high expectations (it is McDonalds), but this place can't even pass as close to competent on speed, consistency or service. You've been warned. Enjoy! read more

Worst service ever! Staff was rude to customers and didn't want to do their jobs. Never coming back to this establishment again.

Ordered a hot fudge sundae took nearly 15 minutes through the drive-through. employee was very nice but it shouldn't take that long for something so simple read more

I wanted to give a shout out to this location for their incredible customer service. After two failed attempts of eating at a local restaurant on this island, we pulled into McDonalds at 10:30 PM. The two ladies who took our order were super upbeat, the food was piping hot, and while waiting, one employee was scrubbing down the drinks area. It was later, they were probably tired, but they did their absolute best and provided awesome service. Thank you ladies. read more

Slooooowest fast food restaurant. Stopped here coming into HHI and waited 8 mins at the SPEAKER for someone to take my order with cars in front of me. Gave it a second chance on the way home and once again were in line foreverrr. Second visit my kids food was cold. read more

Walked in 30 minutes before closing. Lights were off and no one in building except for a lone worker at a middle table hunkered down on his phone loudly playing TikTok's. I asked him if they were closed and he immediately shot up, spun around, and yelled at me "HOW DID YOU GET IN HERE" while puffing his chest and advancing on me like I was threatening his life. I explained that I walked in the door which he declared was "impossible". I told him that they were still open according to the hours on the door and that I wanted a quarter pounder and he laughed in my face and spat on my shoes. Suffice to say I don't think I will be returning to this McDonald's location. read more

Apparently the staff slowness is and has been a long standing theme at this restaurant. And, it's apparent that ownership doesn't care. much like the others we were trapped in the drive-thru line after paying and when i got out of my vehicle to walk to the first window the staff member started looking out the window and scowling at my husband -- multiple times. When I asked for my food at the first window the woman working the pay window asked me what I ordered and then disappeared. I was approached by another staff member that was arriving for work and she assured me she would talk with the staff. I got back in my car and still had to wait for a drink that was already poured and sitting at the window because the staff refused to hand it to us. The experience was beyond ridiculous. Hint to mgmt-- tell the staff to ask people that have issues with their order to move forward like every other McDonalds does! read more