Had brown spots all over my McChicken bun and when I asked them to remake it, they had a attitude. All the workers just seemed rude and lazy

First and foremost, they never get the order right; it's like they just do anything back there. Customer service is horrible. Chicken nuggets are soggy every time. I ask for plain, and they always put everything on or something else. It's like they do it on purpose. Every time. I do not recommend coming here. If I could give it zero stars, I would. read more

Stopped at this location for an ice cream cone on Sunday evening. Unfortunately, I was stuck in the drive-thru line for 20 minutes without any movement, so I eventually left. I decided to give it another try today and went inside instead. While the service was quick this time, I was disappointed by the cleanliness of the dining area. The floor was sticky and clearly in need of a thorough cleaning. It made me wonder about the state of the kitchen where the food is prepared. Overall, this was not the standard of cleanliness I expected, and I believe the McDonald's Corporation should address these issues promptly. read more

Waited over 30 minutes for a burger and fries. Unacceptable from a billion dollar company that's supposed to be the king of fast food.

It's not fast food when you have to wait this long. And they missed a sauce pack in my order.

Good good good survive but the one girl don't know her name was really rude you guys can do better read more

McDonald's - Fast Food Near Me - Highland, Indiana

I always go here at least 2 times a week. Everything about this location is ok to say at most. Their is always a large amount of flies you can see through the drive through window and 8 times out of 10 they forget something. One time I ordered a regular Big Mac and got one with no meat. I don't know how you forget meat on a cheese burger. read more

It's getting out of control and why the heck you're forcing me to pay on the app and get the order while the restaurant is closed?? Why?why? It is getting trashy every time! Restaurant is closed,drive through still open!!!!employees are inside ignoring you!!!!! If I can give NEGATIVE ONE MILLION STARS I would give to the entire company! read more

Not going to rant, but the managers suck. Forgot stuff in the sealed bag, and the manager said tough. Done with this shithole

i ordered from the mobile app and i was told i could only use two codes in the drive thru and the third code i had to drive around again and wait behind another 20 cars! i asked could they just bring it out to me and they said because it was after 12am i had drive around again and wait 30 mins again behind the 20 cars! all in total it was 1hr. 1/2!!! so 90 minutes total because they said that i already picked up the orders which i did not! they proceeded to tell me to show them the food and i was on a moped so i lifted my seat up to.show them! they took my receipt and never gave it back and this black guy grabbed my food with his bare hands and smashed it back into my bag! he said you picked up your order already! you are trying to get more free food! i prepaid for it all on the app! he should be fired he started cursing and had no right to touch and smash my family's food!!! they still messed the orders up and everything was nasty and smashed and just disgusting! we ate it because we were starved after waiting in total 2hours!!! so he was cursing at me! he said i already picked up my food and i was just trying to get more free food! which it was prepaid so it was never free! he grabs my food with his bare hands and smashed it all when he put it all back in the bag! i waited in total 1hour 1/2 90mins total! they messed up the order and made the double cheese burgers whatever way they wanted! they need to be fired bottom line and ive had enough!!! Plus they never gave me back my receipt and didn't give me the third receipts wish I could give this negative million stars!!! This is sickening! Also would not give his name! read more

I ordered a Cheeseburger with extra ketchup, a McChicken, Large Fries, and a 6 Piece McNuggets. The line went fairly quick for what it was. It was a bit much for a fast burger joint. The Cheeseburger didn't have too much ketchup on it. There was a ticket on it that said I wanted extra ketchup, but unfortunately there wasn't much on it. The McChicken was good, but it had too much sauce on it for my liking. The Large Fries were cooked pretty well. They had just the right amount of salt. The McNuggets were good, just not as good as the price tag on them. The service was friendly and efficient. They seemed professional and polite. Overall, I'd come back for a quick meal if the day calls for it. read more

I sat in the drive through and waited 10 minutes before anyone took my order. Once my order was taken I waited another 20 minutes just for them to mess up my order. Please do better because if I wanted to wait that long I would simply go to a restaurant. This is supposed to be FAST food. read more

I got a turd inside my happy meal dead ass call that a crappy meal. Then when I complained the worker deadass thought i was prank calling and would not believe me read more

McDonald's - a box of fries and a bag of food - Fast Food Near Me - Highland, Indiana

We are in line but the line is moving pretty fast. I haven't really ever had a problem with them making my order in the past. At least not at this location. Breakfast is usually kind of mechanical. Just something to get u by til you can get real food. The prices are consistently average. They do have a large selection of different things to eat which is a plus. Customer service is a little iffy, today wasn't the best. But sometimes they are sweet. It's really a toss up. And they left everything out of the bag today. Bummer. Location is pretty sweet seeing that it is right off the main road. Quality is kind of watered down. But it is fast food. It used to be really good when they had people that cared. Score as follows: Location: excellent 5 Quality: average 3 Customer service: average 3 Prices: average 3 Cleanliness: above average 4 18 out of 25= 3stars read more

McDonald's - A basic day - Fast Food Near Me - Highland, Indiana

extremly rude staff that cant do extremely simple orders. When we called to get a refund because they missed almost half our meal, the manager HUNG UP ON US then, when we come back the same manager(same voice) them pretends she is the other manager, and that she would never hang up on someone. would give it 0 stars if i could read more

This place has a special group of ppl who are unable to comprehend extremely simplified orders purposely simple but only to be completely F'ed up and not right. This place should be listed on yelp as unable read more

0 if I could they mess up every single order. Don't ever want to go here again need to go the extra 15 minutes read more

Honestly... Aside from long lines during breakfast, this place is pretty good. Food has always been hot and usually seemed like it was fresh off the line or outta the frier. Haven't had any messed up orders here. Maybe a couple confused ones. You know when you're in a double drive thru there's always the chance that you or the person in the other order lane gets ahead or behind you and orders get out of order. This Mickey Dee's confirms your order at both the payment and the food window to alleviate such mishaps during busy times. Inside is clean and if there's a super long wait at the drive thru, a trip inside us usually a lot quicker. Employees are courteous and friendly both inside and at the window. Getting a friendly "good morning" and "have a good day" is always a nice little feel good moment at any establishment. Alas... It's just a McDonald's though. Food is what it is, tastes how it tastes and when you order from this one, it's pretty much the same as any other McDonald's. read more

McDonald's - Get the app if you get McCafés, 5th is free and they have rotating coupons on the app too. - Fast Food Near Me - Highland, Indiana

If I could give 0 stars I would!!! This is the rudest drive thru staff! Not only are they rude they never get an order complete! This is our third and LAST visit to this location! read more

Really crappy service, every time I come here my order is wrong or missing things. Ice cream machine never works, and drive thru doesn't give out at least one napkin with your order. I mean I guess you get what you pay for read more

For breakfast this place is ok. But don't even think about going any other time of the day. You could eat a sit down dinner in a shorter amount of time then trying to get through their drive thru. Your better off driving all the way to Indianapolis Ave McD getting food and driving all the way back. Whatever system they use for the days needs to be implemented to the rest of the shifts. read more

My husband went to pick up food for us. He ordered a double 1/4lb cheeseburger & got a single. Ordered a big mac as is for me and it came out with no pickles & no onions..... and to top it all off my burger & fries had hair in them.....NOT MINE!!! NEVER GOING BACK TO McDONALD'S on Indianapolis Blvd next to Meijer read more

Stopped by this Mcdonalds the worst service ordered hot cakes received cold cakes if this is what your going to service early morning delete the word hot terrible service people read more

Ordered a happy meal for my niece and indicated it was a girl. Not only was the order incorrect, but it took twenty minutes in the drive through. Needless to say I won't be back. read more

What kind of McDonald's doesn't serve chicken (grilled or crispy) or McRibs after midnight. Like are you 24 hours or not. Also, the windows say they accept Apple Pay, but when I got to the window the lady said sorry nope. Chicken tenders are gross and old too. Bro they are lucky I love double quarters read more

Eek! Methinks not. Bob Mazzaro the owner of this restaurant...the one on Indianapolis Blvd (also in Highland) and the Munster location does not know how and should not be able to own a franchise. Almost every employee is rude (except the Hispanic women (who usually works morning's). Very long lines and the most expensive McDonald's in NW Indiana. Good luck getting what you ordered - and If you order something special like extra pickle or no onion, chances are it will be wrong or completely missing when you get home. An example, on my way to work, I order a steak bagel, I wanted no onion and no garlic sauce. Halfway to work, the sandwich is completely wrong. I called the manager she said bring the sandwich back. Like I am going to be late for work over a sandwich. I told her I could not and wanted a refund. She refused. To resolve this I called the HQ in Oakbrook, IL. Even they weren't sympathetic. Crap food, crap prices, crap people and crap restaurant. No wonder McDonald's is not doing well overall. No one cares. If you must go to a McDonald's in this area, the location near Meijer's (the retro rock-n-roll one) seems to get things right. A little over a year later, same crap still going on. read more

This is absolutely one of the best McDonald's restaurants in the region. The owner does all he could to assure that the customer gets the good quality food and service which customers of his establishments have come to expect. An absolute dining delight, for sure. read more

This has to be the slowest fast food joint in the country!!!! Have been here many times and it never gets better the lines at the drive through are always long and takes at least 15 -20 min just to order!!! Hate this place!!!! When its lunch time u should have plenty of nuggets and I shouldn't have to pull forward and watch 5 cars go around me before I get my order!!!!! Nuff said!!! read more

The food is like any other McDonald's. The lines are long but they get you through pretty fast. The order's in the driveup are wrong from time to time so check it. Stay away in the rain. The awnings are to short and rain pours in the car. read more

i must say this mcdonald's has terrible service the employees had horrible attitudes and bad customer service. Definitely would not recommend. read more

This was one of the worst situations that has ever happened to me. I went there today to get a yogurt parfait and it wasnt filled to the top! Ever single time i have went to McDonald's my yogurt parfait has been filled to the top. The normal order of a yogurt parfait is the yongurt with blueberries, then the strawberries, and last yongurt, but i did not get the bottom yogurt and i am very very mad. I would like my yogurt parfaits to be filled to the top please and thank you. Fuck you McDonald's . read more

Shiftiest customer service around apparently they like to rip people off on there orders and not give everything you pay for this is the second time I've went there and not got my full order and when you say something about it the get shitty with you or play dumb about and when I called 5 minutes ago and told them I got almost al my order she said oh well we asked what you had and you didn't tell us me and my ol lady can beg a differ on that because I said it 3 times and why should I have to tell them what I got that's what there screen is for anyways and then there like oh you can come back after I sat there for 15 minutes at the line because they made us pull up and I said no that's okay I'd rather not sit here and waste my gas I just wanted to let you know I had bad service and the lady said don't fucking call here again so that's what y'all walking into js only if dq was open I'd have my damn ice cream read more

Just went through the drive thru. I ordered 3 double cheeseburgers with no pickle. Got my food home 2 only had one patty and the one with 2 patties had pickle on them. read more

Never fail to mess up my simple order. Lately it seems as if they do it on purpose because they know I've complained before. Employees are very rude as well. read more

An absolute joke. Waited 9 1/2 minutes for someone to acknowledge that i was even standing there. The front cashier kept walking by and seen there were 3 different people that needed to order. Didn't even acknowledge any of us. A 4th person walked in and she took his order immediately. I said aloud, "are you kidding?" No response at all. I asked for the manager Amy and was told no. You may be a mult billion dollar company but that doesn't change the fact that you have lazy workers with no work ethic. Despicable. read more

I arrived at your McDonald's at around 11:pm on January 4th 2011. I went to the drive up window and ordered like I do every day at your McDonald's. The order taker said Hi how can I help you. I said I would like a happy meal cheeseburger w/extra pickles for a girl w/a large unsweet ice tea with that. I hear giggles in the back ground, The order taker said you want a hamburger,I said no cheeseburger w/extra pickles. Do you want apples or fries. I said fries. The order taker said extra cheese, I said no extra pickles. The order taker said. What is your drink I said large unsweet ice tea. She said ok sweet tea with that,I said no I would like a large unsweet ice tea. The order taker you can't get a large tea with that. I said I have repeated my order 5 times are you high. She said step out of line we will no longer be serving you. I said I would like to talk to the manager and she said she is the manager and I am no longer welcome at that McDonald's and she will tell the police officer to escort me out if I don't leave. I said I will come around to talk to the police officer. So I did drive around and ask the police officer for the day time managers name. He came back with the name Amy Churilla and said the manager said I am no longer welcome at that McDonald's. So why am I no longer welcome at your McDonald's? The manager (order taker)was clearly not listening to my order I had to repeat a very simple order many times. It sounded like she was high and so I made that comment. I am not defending myself because I was justified in my comment. What I would like to know from you Bob Mazzaro, is how is your manager trained to ban customers from your McDonald's based on her bad performance and her rotten attitude at the drive thru window. I have been a loyal customer of yours for 30 years. I have seen many changes thru the years. I have also seen your brand new store go from great service and food quality to mediocre service performance based on how many times they have gotten our order wrong in the last year. My 15 year old son told me yesterday to call the 800 number to complain after they got my order wrong(again 6 times in 8 days)and charged me over $6.00 for happy meal and large drink and tried to give me an extra burger. I told them that was not my order and I needed a receipt. The asst. manager yelled back for the receipt but then never waited for it and took the burger back and gave me the large drink. I drove off because I figured some one was having a bad day and I needed to move on to my appointment. No good deed goes unpunished. I am a business owner in Chicago, I am also a minister. I have years of experience dealing with all walks of life. Your manager has some serious issues that need to be addressed if she is going to continue dealing with the public. I did not even raise my voice I just pointed out the obvious in your order takers(manager) performance at the drive thru window and for that I should not be banned from your McDonald's. read more

My experience tonight at this McDonald's was terrible. I ordered 2 jalapeño burgers 2 fries and a Big Mac, with no lettuce, only cheese and Mac Sauce. I got my first order and it was dry, just a bun, half melted cheese nothing else. I went back through the drive thru to correct my order, and was met with not only my second order to have a drop of Mac sauce AND lettuce.. The drive thru attendant completely disregarded my order, was very rude, and when I requested it done over a third time she scoffed, snatched the sandwich and as the window closed the other worker "Caroline?" said something very nasty, acting as if it was my fault they misread my ticket a third time. The last burger I received was nothing more than the second burger with the lettuce half scraped off.. I finally asked to speak with management and she rolled her eyes and walked off. I'm very very displeased with my service tonight, be it I work in customer service myself, and am expected to treat the customer with respect, I don't feel like my needs were met, or that I was respected for that matter. read more

Stopped in and had a hamburger meal everything was really good the hamburger was hot the bun was toasted perfect the fries were fresh and hot and a drink I had had just the right amount of ice in the drive-through is super fast I can't believe I made it ordered paid and was back on the road within one minute I highly recommend this place to everyone read more

I was pleasantly surprised... again... when I ate here yesterday (the last time was about a year ago). I didn't have high expectations I actually ate at McDonalds a year ago for lunch with a client and forgot. My meal was good, and I recommend it to everyone. read more

my rating, zero stars. bob mazzaro is the biggest piece of shit. all of his mcdonalds suck ass. they say they are 24 hrs, yet if you go there after 1am their systems are down for hours. if you do happen to go there when they will serve you, you get reheated garbage for your meal. i have called bob mazzaro numerous times about his false advertising of being 24hrs. he has never returned a single call. this mcdonalds is a joke. go to the one one kennedy ave just north of 80/94. the food is fresh and they are actually open 24 hrs. read more