Went through the drive through at 10pm. The lights on the sign were not lit up and the place looked closed. Had to say my code at least 6 times before they could understand me. I asked for bacon on my crispy deluxe. Didn't get it. The chicken on the deluxe only covered half of the bun AND the chicken was chewy. Couldn't even eat it. read more

Always a solid choice. The basics never disappoint. The new happy meal toys are on point.

Yeah they did it well and nice. Burger had bonus pickle and soda got drank with a smile. Yummy yummy in my digestive system. Service is fine ambience is wondrous. This place was clearly redone recently because it is pretty. Bathroom was clean and pretty good. This was a happy go lucky day. read more

McDonald's - I'm good - Fast Food Near Me - Haverhill, Massachusetts

(THIS STORY IS NOT RECENT) so I was on a trip to New York City before I left I got McDonalds then I got my food after I was good but left way too new york my godfamily they stoped by at McDonald's I felt like I gonna throw up and I did then I was food sick FOR 3 DAYS I NEVER RECOMMEND EATING HERE AGAIN! read more

i literally ordered 3 hotcakes, which is 9 total. paid for 6 things of syrup, $3.60 worth, but yet when i get home and finally open the bag i only have 3. where are the other 6 that i paid for ? why are you guys stingy on condiments ?! do you really think 3 little ass containers of syrup is enough for 9 pancakes ?!?! learn how to fucking read and stop fucking me and probably hundreds of people over. you guys fucking suck and im tired of always getting 3 syrups for 9 pancakes. it dont make sense !!!! i wish there was a way to put no stars cause you guys are lowsy as shit, bastards read more

Visibly sick staff member didn't wash her hands after using bathroom. Quarter pounder with cheese delivered without cheese. A lot of idle staff members hanging out & going in & out of kitchen. read more

I need to use the restroom plus an excuse to get a frappe. The ladies room was disgusting, I might as well used the pot-a-potty my coworker stopped at 2 miles prior at the rest area. It was so horrible I had tissue stuck to my boot. I tell the only cashier up from she said ok and continued to ring up orders. While waiting on my passenger, I was noting if the young girl would tell her manager. Nothing. As we was leaving I spotted the manger and told her, she said ok and yelled out an order number. My passenger appeared and said never mind I lost my appetite I bet the food handling is just like the restroom...disgusting! read more

Can't give a 0. Over one half hour wait for a hamburger!!! Are you kidding me? We came in the door and people are telling us to go away read more

Wow this place sucks!! It's always something! I try not to go there but randomly need a quick something to eat. Cold food, stale bun on the burger and no sauce with the nuggets. Always something! If I order a custom burger how is it stale and cold? I used the mobile app and picked up 1 minute later. All cold food. The other one in Bradford nearby sucks even worse!! read more

McDonald's - Cold fries - Fast Food Near Me - Haverhill, Massachusetts

I've been here a few times after midnight and there are always workers inside but they turn all the lights off and close the drive thru. This is supposed to be a 24 hour drive thru. Boycotting this location and going to the Main St location. read more

The worst 24 hour McDonald's around! All inside/outside lights are shut off every time I drive by before 11pm , workers are slow at taking a simple one meal order constantly repeating what is said wrong/giving the wrong drinks which are always flat ! This is the Second weekend ive been here and told no fries left and no card sales. Sunday September 12th at 1:25am was told to wait , mind you not one person in line . 5 minutes later laughing on the microphone from employees while trying to order one thing . All lights were off including the big sign in parking lot . Then told at window cash only . Workers never seem to be bothered to say hi or anything during the transaction, only location this happens at to everyone I know. read more

Melissa, who works the drive thru register most Saturday mornings, is the only one there who knows how to handle a mobile order when the pickup person is different from the one who ordered. When she wasn't there last Saturday, no one at this location knew how to access the order and wouldn't give it to me. A manager type came outside after they had me wait a long time for an order they lost and told me they can't retrieve an order if you have the order confirmation number, even though Melissa does it every week. This location is notoriously slow. Be prepared to park in one of the reserved spots after going through drive thru to wait even longer for your order. read more

Definitely don't recommend this McDonald's. Let's start with the vanilla cone was melting when served and they were smiling. Seriously nothing to smile about when cone is melting. Cones shouldn't be made until the customer is physically sitting outside the drive thru pick-up. Fries were fresh but extremely salty. To top it all off I was giving the incorrect drink. Asked for coke and this shitty drink is definitely not coke. I normally stop at this McDonald's due to being so close to 495 but I've had it with them screwing up my order and especially the vanilla cone. Vanilla cone melting was the first thing served, which speaks volumes in regards to their customer service. Awful customer service. So done with them. read more

pésimo servicio hago una orden a las 10:15 Am y cuando llego 10:32 Am me cancelan la orden que ya había pagado por teléfono lo que son unos mmg todos en ese lugar read more

Train wreck of a location. The fries are typically undercooked during peak hours so that they can keep the cars moving. The fries also are loaded with such a high amount of salt it makes them unbearable at times. Food items need to be checked before you pull away from the drive thru window because there is a very good chance that something will not be correct or it will be missing all together. Tonight I ordered a Large Mocha Frappe and the cup was 3/4 full. When I asked the guy what happened to the drink he went back and added more whipped cream. That was not the issue but so be it. The employees are one of two ways at this location. Either overly happy as in party mode or extremely pissed off and showing it towards the customer. read more

Taste-5 Value-5 Presentation-5 Service-5 Overall-5 Taste - mushroom Swiss was awesome it was piping hot u could see the heat and smoke the fried onions were a nice touch and much appreciated Value-it's McDonald's Presentation-it's a "premium" so it's in a box like the Big Mac Service- great service no wait -overall- heresy exoerince for McDonald's read more

Every time we come in here it takes longer and longer... Supposed to be "Fast-food"....then I haven't gotten the right order on the first try is ridiculous.....I tell them it's wrong and they argue with me about it ...I keep my orders simple for that reason and they still manage to Fuck it up.....If you can't run this restaurant then shut it down! read more

This McDonald's was filthy and had the worse service ever. I visited this location on 08/13/16 at approximately 8 PM. Definitely not up to the standards of most McDonald's locations. This may be due to the employees all being teenagers except for the two older women that appeared to be managers but were too busy chatting up a friend about her recent booze cruise to pay attention to the mess in which they were working. We ordered our food and received it quick enough. The condiment station had a sign that said "Sorry out of ketchup ask at the counter". So I went to the counter to ask for ketchup and was told they were totally out! WTF? How does a fast food restaurant run out of ketchup? I was about to ask for a refund, since my fries must swim in the red stuff when I eat them, but one of the other employees told the cashier helping me that they could give it to me as a side from the prep station. She asked the cook for a side of ketchup then proceeded to abandon the counter totally. I stood there for more than 10 minutes with workers totally ignoring me and other guests. I finally got the attention of a nice young man that had been walking around in circles in the dining room and he got me the ketchup in about 25 seconds and also replaced my now cold fries. It was difficult to find a place to sit because all the tables were either dirty or had a sheen of smeared grease on them. It was apparent that this location had a recent remodel as it looked nicely decorated and modern but there was trash everywhere, on the tables and the floor (see photo). This McDonald's is a victim of extremely poor management. I suggest the manager(s) go to remedial burger college to learn proper ordering of standard stock items, how to clean using soap instead of grease and how to ensure paying customers are attended to in a timely fashion. They also should be discouraged from having their trashy, boisterous friends coming in to chat. I am so glad I stopped here only while driving through Massachusetts. I would not want this to be my neighborhood location. read more

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Normally do not leave reviews. But the associate by the name of Hunter was super pleasant to deal with and extremely patient with my fiancé and myself. Considering it was 11:20pm, kid deserves a raise for how patient and pleasant he is to deal with. Best Regards, Brian. D read more

Swung by this location multiple time for some egg and cheese biscuits and lattes. The line always moves quickly and the food was really good. But the price for the exact same thing changed every time I ordered there. It's really annoying ordering the same thing and it being a different price. Also they forgot to put the French flavoring 2 of the 3 times I got a latte there. Would be willing to give this location a try again in the future. read more

This place literally can't even give change back right let alone get your order right LOL no one even speaks English in there either so good luck to all ya read more

I know this is probably a waste of time. McDonald's is one of those company's that dosen't care how a customer is treated unless it hits the news. Then they offer the obligatory worthless apology. It is clear that the crew on duty last night, in particular the manager, are completely devoid of any sense of customer service. I also know that they won't see or respond to this. Calling their customer service line is an insulting experience. read more

I go to mcdonalds alot but this one is f-ing awesome! Hottest coffee your gonna find in mass and staff is friendly and there is large smoking area. Pissah Mcdonalds! read more

terrible! they never have ice cream. everything i come they never have ice cream. don't ever go here. ice cream is always not working like what. figure this out read more

If you're passing by on a busy holiday weekend, you may want to find a different fast food stop. The whole place seemed geared toward taking orders, but not necessarily filling them. For instance, the parking lot is large, but the restaurant small. Also, when we visited there were two employees working registers at the counter. They were not filling orders, only taking them. The result was a crowd of people standing around waiting for their food (and waiting longer than if orders were filled one at a time). The capping touch was the dirty bathrooms. It might be fine when it's not so busy, but you may want to avoid it when it is. read more

Not a fan of this place. I walked into the restaurant because the drive-thur line was really long and ended up waiting even longer inside than I would have had I gone through the drive-thru. What's worse is that I ordered a sweet tea and a medium fries....I was keeping track of time and noted, does it really take 20 minutes just for those two items? Obviously no but I stood there in the lobby waiting and they seemed to have forgotten about me quickly focusing only on the drive-thru. As customer after customer passed by, they never bothered to check up on me or let me know their progress. It's disappointing service and it does not take that long to make those two items... read more

If I could do zero star I would. I am so aggravated right now. I went to drive thru and ask for a crispy chicken sandwich only mac sauce, cheese and bacon. I ask the kid at the window if he put the order correctly. He said yes. At pick up window i ask again to the girl. She barely speaks English, which is not a problem for me because I repeat the question in Spanish and she also said yes. Guess what, I came home and have a plain crispy sandwich when I pay extra for the bacon.. now nobody answer the phone so I can a least vent my frustration. Worst service ever. read more

I came here at 11.53 when the dining room closes at 12 and the door was already locked I exceeded to walk tru the drive tru and was told that I can not be served I will be calling corporate and making a complaint never going back to this location again and I would stay far away. read more

McDonald's - the inside of a store - Fast Food Near Me - Haverhill, Massachusetts

Tried this McDonald's and was pleasantly surprised. My girlfriend and myself were outEaster Am needing a breakfast and nothing was open. We tried several local joints listed here on Yelp and all were closed. We were about to give up and just get coffee at Cumbies,but decided to try this McDonald's location. The joint was reasonably clean. The service was reasonable and friendly enough for McDonald's. Of course the price was good. And I am always impressed with McDonald's coffee. We split the big breakfast. I skipped the pancakes to stay low on carbs, but my girlfriend found them yummy. Not the most healthy food, BUT - Overall 4 Stars for Corp franchise fast food joint. Almost as good as the Methuen McD's near her house read more

Staff very nice, but, apparently nobody pays attention to the soda machines. One had no ice and the carbonated drinks were flatter than a pancake. I think they just need a little more training. read more

This is a higher rating than I would ever give this poor excuse of a McDonalds. I would avoid them with the understanding that their incompetence might poison someone. I wouldn't say that this was one incident, or even a second. I have contacted McDonald's main office with no resolution. They really don't care. Each time I return, hoping they have gotten better, they prove that they still suck. This place will burn your food, give you some odd combinations you didn't order. It is ran by incompetent managers and prepared by immature children, who think it is fun to send you some nasty crap off the floor. My last burger was burnt, even the outer bun but was burnt on the top of the bun. The patties were burnt and had some nasty flavor to it. Just about every time we get food from this place, we are missing things we paid for, or bad nasty uneatable trash! We avoid this place. I ordered a plain ice coffee, no sugar, it had sugar in it, I am a diabetic! Run away, if you value your taste buds and life! I wouldn't trust them to pour a coke! read more

horrible place. They always take forever. I used the self checkout and got my tracker, we waited about 15 minutes and still didn't have our food. We said something and then we still didn't get our food. read more

Rock bottom McDonalds. Drive thru speakers were broken, both of them. Line took 30 minutes. When we got up to the window, they were out of certain foods and the ice cream machines were broken. They did not put signs out to let us know before we got in line, otherwise we wouldn't have waited half an hour in a line for nothing, obviously. Also, workers were rude and didn't seem to care about the issues. The one we were trying to talk to couldn't even hear us because she kept her music earbuds in. Don't stop at this McDonalds!! read more

Stopped here on the way back from up north to grab a bite and use the facilities. My husband and I were horrified by the conditions of the bathrooms. Our 6yr old had to use the bathroom badly so we took him there first before ordering. There was toilet paper all over the bathroom and let's just say seats were definitely not wiped down. The toilets were absolutely filthy and looked as though they had not been cleaned in days. It looked and smelled disgusting. My husband had to line the seat with several layers of toilet paper for it so be safe enough for our son to sit. So needless to say we did not order from this McDonald's after that. Who knows what goes on in the kitchen. The McDonald's we have here at home is always clean so this was a huge disappointment. read more

I dont usually do Micky D's except for grandchildren. Today I had to make a run for a child we are babysitting. When I got to drive up I made a mistake on the Happy Meal order. I had to park to change the order. BIG shout out to the beautiful little girl who fixed the order no charge. Saved a minor crisis with my wife and the child. THANK YOU. Also good for Mickey d for allowing the employee the latitude. read more

Absolutely delicious egg and cheese biscuit at 2am. Very impressed. Very quick. Thank you.

This is the worst customer service ever go into here they look like your bothering them really cant wait on peaple maybe you don't belong working here read more

the service at this location is by far the worst i have ever seen, they continually mess up my orders. every friday night is mcdonalds night. i spend on average 40-50 for my family to eat. tonight they forgot my sons nuggets. i realized this when i got home and had to go back, when i complained about how this keeps happening the manager gave the nuggets to an associate and sent him over, nobody in this location cares about customer service. when i asked why the associate if anyone cares about this issue he said no..... said state of affairs avoid this place at all costs read more

I hate to pile on, but everyone here is right. There is always some sort of problem at this location. My favorite of many lateley was pulling up to the drive thru and hearin"welcome to McDonalds, we have no soda and it's cash only". Drove right out. The time before i sat at the speaker while 3 people Got served ahead of me at the other speaker first. Time before that.... Surprise, no soda. At one point a few years back i woild get a large ice coffee EVERY day for weeks, only to get to the window to be greeted with a hot coffee. It became a sort of sick joke. Ive stopped going here occasionally, but unfortunately it's one of the only convenient locations on my way to work. read more

Everytime I come here they only give me half my order they never repeat the whole order to make sure that's what it exactly is and mess it up ,on top of making you wait awhile and half the time won't give you a receipt either! I worked here years ago and was never this bad, No fast food is perfect but if you go Everytime and they mess up every single time of the samething they really need to work on it... read more