I stopped going to this location because of the service. I wanted a filet of Fish and decided to go to this location again because it was on the way. I ordered a filet meal with extra tartar sauce. I received a fish with no tartar sauce the box was clearly marked xtra tartar so I didn't check before leaving. The fries were cold. So nothing has changed. The service still sucks. read more

Why is the food from here always so dry?....................................................

This McDonld's had no toilet paper in either stall. The employee told me they only put toilet paper in one stall because of toilet paper theft. The other poor woman the other stall had to be past toilet paper under the door. She was disabled. It was not good. Ridiculous. read more

Your kiosh is way too confusing. I ordered 3 items. Then it wouldn't go any further. Could not figure out what to do I tried to ask the lady she didn't want to talk to me because she was overwhelming cash race through. Was somebody else and then it canceled itself out. So as far as I'm concerned your new ordering system stinks. And I will be probably avoiding McDonald's from here out. read more

Fries were cold. Told mgr. She slammed the window. Brought the food. I asked for a different manager and was told no. She was the only manager available and AGAIN slammed. Just rude! read more

Ok so I have a few issues from my visit on 9/21/23 1. The manager was so rude! He was cussing at his employees! 2. There was almost a fist fight 3. There was vaping 4. My food took 30 mins to get out and half of my food was wrong. I ordered a double bacon qpc meal large with a coke and a pb crunch mcflurry. My fries were burnt and hard as a rock, My burger had plastic in it. My coke was good but my mc flurry was an oreo mcflury instead of my PB crunch mcflurry. 5 the restraunt had soda all over the floor. 6. The restraunt was disgusting. read more

This is the worst McDonald's which is called Black Mac they had the worst service at any McDonald's in Hampton Virginia every time I go there my order is wrong or missing something I had to bite my teeth just for cussing out the damn employees it's the worst man I don't know how dumb can they get but damn how dumb can you get to work at McDonald's read more

HORRENDOUS AWFUL DO NOT EAT HERE terrible service Verbal attacks from using the public services bathroom I was scared to exit the premises when a disgruntled employee was upset at my small mess she didn't want to have to clean, I offered to clean it and she yelled at my face and asked me to leave. I'm a young girl and was scared to even walk out of the door. read more

McDonald's - the different faces of poop emojts - Fast Food Near Me - Hampton, Virginia

Outrageous, atrocious. These are what I would describe this McDonald's. Stuck here for an hour trying to make and correct my order. Got my friend 4 piece McNuggets instead of the 6 he asked and got charged for. Do the employees need me to teach them how to count? Does this establishment need my support and leadership? I spit on this McDonald's with my utmost disrespect. *spit* Also inside dining is small and boring, would never eat in there. read more

Worst McDonald's I have EVER been through!!! We got there at 10:30 and didn't get our food until 11:33. Had to go inside after and get our order fixed because they forgot our sandwiches and ranch!!! Can you believe that????? read more

You guys are so rude and treat other people without any ounce of respect or common courtesy. Your hours say you're open till 11, I came around 10:15. I tried going to the speaker, no answer. Not a big deal, whatever. I drive around the building and see 4 different employees in there. Im clearly motioning and giving them eye contact to either please help me with my order or if you're closed, just tell me that so I can leave. But y'all proceeded to ignore and not make eye contact, giving no freaking explanation. Treated me like I was invisible. As someone who works in customer service and probably makes less than y'all - I can't believe you won't even give people the common courtesy to simply tell them whether you're closed or not - especially when your hours say something completely different and there's nothing posted. read more

I specifically said that I can't have bacon and asked if they could take it off. They said yes. The end result is this: a box of seemingly plain fries with bacon on top (literally only three fries had cheese on them). Their tea is ALWAYS disgusting. It tastes like sugar water. Not even strong sugar water. It's terrible and a waste of money. They can't get anything right, even simply fries or nuggets on some days. read more

McDonald's - The fries - Fast Food Near Me - Hampton, Virginia

I ordered a bacon cheeseburger with lettuce and fries. They gave me a regular cheeseburger with pickles, onions, and mustard. Disgusting, i dont know why we keep going back there. read more

It's amazing McDonald's one of the best ones in the area. The service was a tad bit slow but other than that it was great our cashier Jared Cunningham did a great job made me laugh as well as being super nice while serving us. read more

these guys will give you black coffee whenever you ask for a hot mocha, they just put whip cream on top w/chocolate drizzle on the whip cream, no !!! "tutorial": place 6 pumps of chocolate drizzle "in the coffee"..."then stir".... then whip cream, then chocolate drizzle on top"... now send me a check for training your employees. when you tell them to remake it they tell you to go home and make your own. "assholes" you don't deserve your job !!! (this morning between 8:30 and 9:30. "yes"... it took me more than 30 minutes to receive my hot mocha. "you absolutely do not deserve "any" job" read more

I asked the first lady at the window for my correct order, she assured me it was right. I got the receipt and even after telling the second worker at the window that my order was correct they still refused to give me the right order. Wish I could give 0 stars. read more

I've been here many times simply because it's the closest McDonalds to my place... and it is by far the slowest McDonalds I've ever been to. Every time I've been here, it's never packed or busy, just slow. It doesn't matter if it's the drive thru or if you go inside. The employees have always been nice though read more

Shenanigans. I literately just spent almost a half hour at the drive-thru. The employees must have given my order to someone else or something. Waited for almost 10 minutes at the window and then they made me wait in the drive through parking for over 10 minutes until I went back through the drive-thru to get my money back after no one offered me my food. All for some glazed chicken tenders. Shame on me for even wanting to try this. Seriously, we all have a craft and we all work hard, but the team tonight was akin to a paraplegic racing in a hundred yard dash. These people, no doubt, work hard. But tonight they failed. The only saving grace was the manager who gave me my refund, and I do thank her for that. And to think, I downloaded an app just to state my experience. That says a lot. And no, I wouldn't like fries with that. read more

Got good customer service from the lady behind the register. Food came out pretty fast and was brought to me. Food was hot and made to order and it was delicious. read more

That are y'all talkin about this is the best in the world please go it's so good see y'all soon

Do not stop at this place unless you are in the mood for disappointment and an almost comical display of complete ignorance! Rude employees who couldn't get an order right if they wanted to! Literally had to laugh when the employee repeats back the order word for word and then proceeds to serve us 5 completely wrong orders. I mean they had to do that on purpose, no way they can really be that stupid right??? Right?????? And it never gets better read more

This McDonald's gets my order wrong every time. The kids asked me not to go back. Shame on the employees for doing an awful job.

I simply called to ask if there fries where vegan and I'm only 12 and she said she would call the cops on me if I were to call again and she hung up on me three times previous to that it was Avery rude and I just wanted to now if the fries where vegan read more

This was the worst McDonald's service I have ever experienced. One of the employees barged into the bathroom and told me to leave and said I was taking too long, and said that I could not have any of my personal stuff on the doors. She also refused to get out of my face while holding the door (during Coronavirus) while forcing me to leave, and her mask wasn't even half on, which means she broke the laws they have for McDonald's employees. I wish I could give this -5 stars. You'll be better off going 5 minutes to the next McDonald's. read more

The worst McDonalds across the united states. WORST SERVICE and how do you order a big mac and get three peices of bread and one patty? Guess you dont have to be too educated after all. read more

Order was wrong, costing us more money than it should have. Girl behind the cash register was either hungover or stoned. I will never stop here again! read more

Always gets my order wrong! Check your bag before leaving the counter and the window!

I would give this a 0 if possible there burgers that I waited 30 minutes for was cold the fries were hard the place was dirty my food tasted like donkey shit! read more

DO NOT EAT HERE!!! Don't try to order a frappe because the will refuse to make you one or claim the machine is not working. Plenty of rude attitudes from staff to good around. Which, I don't understand because I'm always polite to people giving me a service, especially when it comes to food. read more

They gave me half eating old bag of oatmeal cookies when I ordered chocolate chip. I rolled right back up to the drive thur and the Lil Simple Manger acted as if I was wrong for asking for my receipt so I could call the 800 nunber. The chic didnt apologize or anything. They didnt even give me my damn $1.00 back. I will never go here again for anything. read more

This store never gets your order correct and most times the food is cold. I tried the one in Willow Oaks and it was about the same. Order was wrong and the food was cold. It doesn't do any good to go to the drive through because you're going to have to park and go inside to get you order straight. I'm done with McDonalds. read more