I have been going back to this location just about every week and I can say they continue to have the best customer service and friendliest staff anywhere. All the staff are very polite and helpful every time i stop by. I think the manager and/or the owner are doing a great job. Keep up the good work! read more

I get a large French vanilla with 6 pumps. I have gotten 2 times a black coffee and the other time 2 pumps of flavor

terrible establishment line took hours gave me paper straws, angry Mexicans yelling at me. super UPSET.

The online service is super quick. The food is typical McDonald's quality. My friend's cat gave his seal of approval. read more

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They are ignorant and didn't give us our food where we've been waiting for 30 minutes and said we're not getting it because we made a mess when we never did it was another kid don't recommend coming here their are bugs in the food so I'm glad I didn't get it and now they won't even let me get a drink and had to refund they suck at their job they have no clue what their doing read more

Mostly teens work here and the minaret work hard to get things right or correct any mistakes. A few bad apples can make it tough but not a deal breaker read more

The staff was not attentive. Out of medium cups, no ice. Other customer food never made while they waited over 20 mins. read more

McDonald's - Food was just thrown in the box. Took 15 additional minutes for the rest of the frys for our order - Burgers Near Me - Gloucester, Massachusetts

Frappe machine never works. Fries are always cold and limp. Communication barriers often. No one ever answers the phone when all im trying to find out is if the Frappe Machine is working. It used to be great back in the day. I think someone named JJ ran it. Can we do better at this franchise? read more

I had forgotten how bad this McDonald's is, even though I have had so many bad experiences over the years here. Tonight I went in on impulse but when the McDonald's wifi still wasn't working (just like last time, 6 months ago), I realized I could not even use my app, so I left. The owner has a phone number to give feedback but no one answers and no one ever calls you back. They should just shut this place down, look at all of the bad reviews. The owners obviously could care less. read more

This McDonald's is a complete joke and embarrassment. The employees clearly don't know what the hell they're doing because they can't speak English properly and they're just stupid in general. The food is overpriced and you don't even get it hot. Most of the time it's lukewarm. It also takes forever to get waited on by someone because they want you to use the stupid kiosk to place your order. If you go up to the counter, they'll just ignore you even when they can clearly see you waiting. Not everyone is gonna know how to use the kiosk, especially old people. Speaking of orders, they continuously keep screwing them up, even the most simplest ones. I one time ordered a 20 piece McNugget and a large fry and they forgot the fries. Unbelievable! If there was an option to rate this place zero stars, I would. read more

took 15 mins for someone to wait on us, as the workers were filling drive thru orders and those who ordered thru kiosks. on getting a table my grandson picked the cleanest which wasn't really clean at all. Every table in the place hadn't been wiped down. At one table someone had their dog with them, not sure if it was a service dog or not but, that table wasn't wiped down after they left. Upon depositing our trash, the barrel was full and had too leave our waste on top of the trash container! I won't be returning anytime soon, gross! read more

All the reviews saying this place is horrible are too funny. It's McDonald's people, if you're eating here in the first place you're making horrible life choices anyways! The stuff they serve here isn't real food. The grass outside on the sidewalk is more nutritious than anything on their menu. read more

always have gone here, never had an issue. until me and my friend went to the window to which there was this guy named Christopher who REPEATEDLY whistled at us and started speaking spanish and calling people over to look. 3 separate employees came over and to look through the window to solicit us. when confronted with the issue the manager said "he's r*tarded" and a shrugged. read more

Way over priced at $6.20 for a Big Mac. Yes, that was just for the sandwich--not a meal.

This McDonald's is now amazing. The manger is SO NICE AND HE IS EXTRA Nice to my kids- which is why I go every so often. The change of management is like night and day- I think it was 2019 when it was newly managed.. not 100% sure but he has been great! read more

Worst Mcd's EVER! Don't come to Mcds often but very occasionally I'll bring my 12 yo daughter. Came to this Gloucester Mcds staff was rude and dumb. They were all loud and screaming at one another. I know you get the bottom of the barrel for fast food employees but this place gives bottom of the barrel s new meaning. DO NOT COME HERE!!!! read more

Pulled up to the drive thru today and nobody acknowledged my presence. So, I decided to pull back around and park and walk in to order. Order was placed at 6:03pm by a boy who was visibly frustrated and asking for help from the manager and other employees. Nobody helped him, or even replied to his request for help. The customer ahead of me needed to speak to the manager and was told "it's too busy". I waited and waited until 6:30pm before asking for a refund! I had not seen anyone even working on my order, the employees were not verbalizing any issues or apologizing to anyone waiting. When I asked for my refund to find dinner elsewhere, the manger slammed over to the counter visibly annoyed with me. She said "gimme the money!" When I told her she owed me money she whispered to the boy at the register and threw a $20 bill on the counter and walked away. She owed me $22 and change. I asked for my receipt back and she ignored me. The boy at the register said she threw it away and did I want it from the trash. I decided to just take the $20 and go because I clearly wasn't going to get any further with them. While I waited, the manger also locked the door. There were at least 5 other employees working, mostly all taking care of the drive thru and ignoring the dine in customers. I'm not sure why she locked the door during dinner hours but there was no customer service and it definately wasnt fast food! I would not return unless big changes were made. read more

Restaurant closes at midnight, I pulled into the drive thru at 11:20pm and was refused service.

This place always has something up...whoever is ordering their stock in here is pretty terrible at their job. Multiple times I've gone they either don't have a certain type of pies (or they come HARD and they shouldn't even be served), they run out of soda (and don't tell you until after you order a meal and are at the window). This is consistently the worst McDonald's I've been to. Stop the franchise, corporate tag this place, or when Wendy's moves into Gloucester you'll be out of business. Can't wait for that 4 for 4 to be down the street and actually have food and drinks in stock. Oh and not serve you food left under a heater for hours LOL read more

Got 3 cheeseburgers but they weren't actual cheese burgers they were flat squished burgers with no sauce just 2 buns and a patty and no cheese or sauce. They can't seem to get one order remotely right and they are a horrible facility. Do not recommend going here find any other place maybe Burger King would be better then this place. McDonald's do better frr ur ability to make food and get orders correct is so bad read more

The food that I got from here yesterday was terrible. The fries were cold, burger was cold, the bun was soggy and tasted as if it was made an hour before I got it. After a couple of bites I decided to feed it to the seagulls and even they didn't seem impressed. Sad that this is the only fast food joint in the area. The fact that I paid money for cold food is really irritating. No wonder why I haven't gone here in a long time. read more

The most rude and dumbest McDonald's I've ever been too they told me to make up my mind after this rude worker gave us the items we never wanted and when we told them to remove it they gave us an attitude and a second worker that was female told us to make up our mind again, like are you running a business or a joke like a spicy mcchicken is different from a spicy crispy chicken sandwich, I feel like they most likely spit in our drink too, we came around 9:50pm -10:05pm and I'm pretty sure the girl with red hair was one that was giving us attitude, and a male dude with a feminine voice, hope this place shut down ASAP cause this place is trash just like the employees that work there read more

Normally I wouldn't write a review for McDonald's but my experience has been so awful here I just had to say something. McDonald's is the ONLY fast food option here in Gloucester, there isn't anything else even close, you would have to drive to Beverly to find something else. I've had too many bad experiences to count and the worst part is they don't even compensate you for your troubles when you have to bring the food back. I mean you can't even offer me fresh fries or a soda or something after the 50th time I've returned with my food?? Most of the employees don't speak English and this goes for the drive-thru as well. Not only that but what's the point of having two lanes for ordering when you don't even listen out for the second lane? There have been many times I have been stuck in the second lane and watched 4 or 5 cars in the first lane drive through and I had to backup to go through the first lane. I've told them over and over again about this and they don't seem to care. The food is very hit and miss, but mostly miss. My fries are rarely ever fresh and the one thing I love about McDonald's is the fries. They have been so stale and old it isn't even funny. I usually order the Grilled Chicken Sandwich meal but the chicken is slimy, old, and tastes rubbery. You can tell it's been sitting in a drawer for hours. I can't ever remember getting fresh chicken. I've had to return so many times that I now just pull into the parking lot to check my food because I KNOW I'm going to have to walk back in and get a new sandwich. The worst part is the managers don't care and barely even offer up an apology about it. The prices are pretty outrageous. If I had a Chipolete closer I would go there because I can get a gourmet burrito for less than a greasy meal at McDonald's. A lot of McDonald's have specials but not this one. They usually don't have any promotions so you are paying top dollar for garbage food. They tend to close early. I know they close at 10pm on the weekdays but I've driven by well before 10pm and the lights are off and they are shutdown. Also, a few months ago we had a minor snowstorm and this McDonald's didn't even open! I mean this is New England and we had a few inches of snow and at 7:30am they still weren't open lol. I'm giving these guys 2 stars because SOMETIMES the food is OK and the restaurant itself is clean and modern. If there was any other fast food option in Gloucester I wouldn't even attempt to eat at this place. I think they don't care because they know there isn't any other options close by. read more

McDonald's are pretty much McDonald's wherever they are, but our McDonald's is a small neighborhood place. It is an asset to our community in that they take great care with their landscaping and cleanliness. They make sure to remove all trash from their grounds every day. They also provide a safe place for community elders to relax and enjoy a snack. Their take-out window is almost always busy so they must be doing something right. My only criticism is that the interior decor is somewhat dated and needs an uplift. read more

Actually getting sauce that you order with your chicken nuggets is a miracle from here

Extremely unqualified staff. Either the "nature of the beast," or poor training. Have called the customer service number displayed at the take out window several times (yes that many incidents). Never an answer never a call back. We don't go back! read more

I order breakfast which coated 30 dollars and they didnt even give me the brackfest and they wont answer any of the calls the recipe also says my order and its not in there read more

This has to be the worse McDonald's I've ever encountered. There are 2 employees that work there that are awesome. Super friendly and great. That's it... I have nothing else good to say about this place. You wait forever for anything! I've driven off while in drive through a couple times after waiting 20 minutes. Many many times our order would be wrong as well. I feel like nobody understands "NO cheese". Once an employee waited until I got to window to get my drinks and said they didn't have caffeine free Diet Coke. Why did they let me order it? I guess they took it off the menu now. He was not apologetic. Shouldn't you have to have a personality to work with the public? We haven't ordered anything but a soda from there in a very long time. read more

I stopped here to pick up some burgers for my daughter and her friend after a dance. When did McDonalds get so expensive?? No value menu that's for sure. Dinner to 2, 11 year old's was over $30.00. Sorry but next time I'll get steak tip dinners for them from Greg's for the same price. Give me a break, the food at McDonalds is barely edible that's why it was always priced so low. Sorry but I can think of plenty of places to get healthier fast food, Destino's, Mikes, Sebastian's, Capt Hooks for the same price. Won't be going to McDonalds any more. Your price point is far to high for the quality of food you are serving. Not to mention your service is atrocious. read more

Pitiful. I am a sponsor for my pal for AA and we went here after a meeting. It was probably the worst dining experience of my entire life. I went into the store with my friend and ordered a sandwich a small fry and a small drink. My friend ordered a meal. I go to grab the food and oh, look there are 2 cups fry and 1 sandwich. So I show the cashier the receipt which clearly shows what we ordered and she just says "We gave you what you ordered" she said this three times. So I decided to ask for the manager. Guess what! She is the manager! We walked out. Never again. read more

McDonalds is great! I love the surprise of not knowing whether or not the worker can speak English. Plus the fries are good too, 10/10 recommend! Also, the Fisherman Gig is superior *imagine a guy fist pumping saying that* read more

UPDATE:I asked for well done fries ans got barely cooked fries,asked for 2 mc-chickens and only got 1 i said this isent what i asked for they said "well were too buzy soo we cant do the meanwhille it was not buzy AT ALL then they called the cops.This is the worst at night in daytime the day manager is the best and so nice but the night manager is rude.Thats all i have to say. read more

I have visited this McDonald's three times in the last two weeks and ordered 20 piece nuggets that come with 3 sauces. Each time I asked for three sweet and sour sauces. The first two times I got home to find only 2 sauces and had to make them last. Tonight my wife picked up some food for me asked for the sauces and brought it to me at work. NO SAUCES AT ALL!!!!!! How hard is it to put them in the bag. Like they say three strikes and you are out! By the way, my wife drove back to get the sauces and stood in the lobby for 10 minutes waiting to be served. No one waited on her until she asked, "Is someone going to wait on me?". read more

recently I got caffeinated when I ordered decaf again. It's not cool. Wake up. The old men that congregate here and take up all the good seats really need to hang out at the Moose, Knights of Columbus etc because they monopolize and are loud!!! This is a joke, NOT a business. read more

Have not had a good experience here in a while. Not too bad in the am, but the afternoon and evenings are awful. Wait times are long and seems like no one really running the place. Employees don't give a care. More concerned about meeting their drug dealer out in the parking lot than doing their job and taking care of guests. Do yourself a favor and go to a local sub shop. read more

It's really a hit or miss here, some days the workers are apathetic a**holes and other days they're the nicest people. They're an average McDonald's and the food can sometimes be really fresh or disgustingly old. Eat here at your own risk read more

I love when I get oatmeal and it's flooded with water, the fruit isn't put in (which it is at every other McDonald's I've been to) and there is no spoon. Thanks,I'll just eat it with my fingers. read more

Gone down hill the past couple of months. Somethings always wrong. Got a burger asked for no ketchup, got it with ketchup and no pickles. Inside there was trash on the tables, no medium or large lids available next to the soda machine. They play music on their cellphones, very inappropriate. The blonde female is always very rude, doesn't greet you and is always on her phone. So sick of this, I understand it's a fast food restaurant but they shouldn't get my order almost every time. read more

Ugh. McDonald's isn't exactly known for its high quality to begin with but I have a working theory that this is the black hole of the franchise. The further away I get from this particular McDonald's... the better experience I have and honestly better quality of food. First and foremost, they do not have a complete menu compared to other McDonald's. Let me repeat that, they do not have a complete menu. You cannot order a great deal of items in this location. Specialty quarter pounders? Nope. Bacon Clubhouse? Nope. Chicken sandwiches in general? Like maybe one or two. Expect a barebones experience. The spin they put in on this is "We're trying a new limited menu." No other McDonald's is doing this... it's more like "We don't want to have high food order bills for a tourist trap." Second, service is terrible. I can't tell you how many times I have almost missed a train or bus because I'm standing there for over 5 minutes without someone wanting to take my order. It seems like the priority for the cashier is to take an order, walk around like a chicken with their head cut off for a few minutes and wander back to the register. Seriously... take care of your customers. Ring them all in, then expedite their orders. It's not that hard of a strategy to do. Especially since it seems there is always 5 or 6 people who are managing the expediting and ringing of customers in drive thru and in house. Finally, despite tearing down the old building and putting up a new one... it always seems grimy in there. Not as though they're not cleaning the place... just seems grimy. Plus it also doesn't help that the place always seems to either attract angry old people in the morning and angry kids at night. Drive thru is the best bet, just hope they don't mess up your order. Even by McDonald's standards, only go here if you need something fast. read more

Trash food trash employees. Really slow service and the employees close whenever they feel like it.