Wrong orders, bad food and rude employees Absolutely the worse McDonald's I'm the entire chain. Employees not trained and their attitude shows it. read more

During this visit the sausage egg and cheese mc muffin was served on a biscuit instead. Order of pancakes was missed and we had to go back up to the counter to get the full order and the one sausage and biscuit ordered the biscuit was hot and the sausage was room temp at best. read more

You gotta be yanking my balls off. Went twice, they messed up my burger and then took the burger with one bite out of it. Blank ahh expression by the cashier like cmon now. Also they don't have a drink refil station you gotta be freaking kidding me. Northerner down south did not feel too happy. More like slow food. read more

The worst McDonald's ever. Food is sloppy, way too much sauces most of the time so the whole sandwich falls apart. Stale bread. You can tell the regional manager doesn't pay attention here. read more

I had 3000 reward points expiring 4/1. For 1500 points, I could get a free cone. So why not TWO cones?? One for Husband and one for me. Nope. Only one reward a day. So instead of 2 cones, I got one iced coffee for myself for 3000 points. I tried to use the kiosk, but it wasn't accepting my code. A staff member tried to help me, even though the sign on the register said "only kiosk or drive through" orders. He did help me, and I got my iced coffee. But it wasn't the most friendly atmosphere. The restaurant was empty. I don't think in restaurant dining was allowed. The fountain drink dispensers had "out of order ... no refills" signs on them. Napkins, straws, and prepackaged condiments were available. read more

McDonald's - Self-explanatory - Fast Food Near Me - Gatlinburg, Tennessee

Staff was very rude and burnt out food would not recommend has very dirty seats/chair

The service was awful. I was only customer, got ignored by the entire staff. I had to use little kiosk to order, all the staff just stood and watched, none spoke English. My iced coffee was basically a cup of milk. Awful. read more

Employees were nice but this rating is for cleanliness. Lobby and drink station was horribly dirty at 2pm on a Thursday. Disgusting.

Not sanitary. All hand sanitizers were empty. No way to open the bathroom door without touching the handle. (Blow dryers). The female manager in blue walked past me making eye contact while waiting for sugar for my tea up front. Just an overall miserable experience. The two front staff ladies were nice though. Do better. read more

This is such a horrible place. It's so dirty and the food is really bad. Honestly I hate it. read more

McDonald's - A tree idk - Fast Food Near Me - Gatlinburg, Tennessee

Takes forever. Not fast by any means. And no ice cream until 2025. Food take long. A really long long long time.

This McDonald's has not had a working ice cream / milkshake machine in several months. Very disappointing.

If I could give a negative I would. My boyfriend went there around 7pm after work July 20th to get #7 Meal after waiting 7 minutes at the intercom the lady interrupted him explaining his meal ignored that he said plain to which he went silent out of frustration then she decided to start yelling at him asking the meal size. He said f you and drove off. Who ever was working the drive through window this day around that time needs to be fired. The customer service there has always been horrible but this was beyond pathetic service. No one wants to go through that after a long day of work, get your workers in line cause this McDonald's is probably one of the worst in Tennessee. read more

It is without a doubt the worst McDonald's I've ever been to... in all 50 states and several other countries. When you have to make a special request to have your gravy for your biscuits be served hot, you know there's a problem. Also, their crispy chicken is dry and hard, like a hockey puck. If they didn't have thousands of tourists keeping them going, they would be in trouble. The health department needs to make a surprise visit!!! read more

The drive-thru is - as they say in these parts - as slow as molasses. One could probably brew some moonshine in a still faster than you'd get a morning McGriddle meal (which wasn't wrung up correctly and charged as separate items). Don't arrive planning to be in a hurry. Shout out to Tracy, whose sunny disposition kept me from driving off a cliff. She's a keeper! Staff is friendly, just slow. Food is as you've come to expect. read more

TRASH. we waited in line for about 15 min which i didn't mind because it was a long line but THEY GAVE ME FOOD THAT WASBT EVEN COOKED. That's absolutely ridiculous. I don't care how cheap mcdonald's is, no fast food restaurant should ever be giving out uncooked food no matter how long the customers are waiting. i would've wanted to wait a extra 5 min for cooked food. Do better. read more

Terrible service if your mobile app won't load your code. Management staff wasn't helpful to resolve issue.

Sometimes they can be slow as hell. most of the time food is right Nice service though. read more

The service was alright, but the food was horrible. I ordered the BTS meal and it didn't meet the expectations I had. The food wasn't warm and was not all good. Albeit the vanilla milkshake from here was very good. read more

I had to sit in the drive thru line for 20+ mins before arriving at the order kiosk. I arrived at the location at 10:40, got to the kiosk at about 11:01, and then refused to serve me breakfast. I don't entirely blame the location for refusing to serve breakfast (despite the fact that McDonald's advertises all-day breakfast), it's the fact that the drive thru was operating so slowly that this happened in the first place. No sense of urgency from any staff. read more

*Food is decent *employees are respectful *the place is esthetically pleasing *bathrooms smell bad and are dirty read more

I sat in drive thru for 15 minutes to order. Arrived at order window at 10:40a.m. on a Wednesday. Totally sold out of all breakfast items. Everything. They advertise breakfast until 11a.m. Not worth the effort. I advise avoid. read more

Fast friendly service. Food was hot and fantastic. Would recommend this McDonald's. We had the breakfast and will be back!

I ran out of gas waiting for my order and I pulled in with a full tank. Well...maybe that was a bit overdone. However, it was a long wait just to order 2 drinks. Poorly managed McDonalds. The owner was probably at his cabin sitting in his hot tub watching the game. read more

How can you go wrong with Mcdonalds? I arrived 10 minutes before they closed and they served me as if there was the whole day left. Great service. read more

McDonald's - the exterior of a restaurant at night - Fast Food Near Me - Gatlinburg, Tennessee

Food was hot and fresh. Staff was very friendly and quick. One of the first times at any McDonald's where they got the order right including ketchup. read more

Why even bother with the kiosk if you're not going to implement it correctly? We ordered at the kiosk, at which time, it asks you what drink you want, and to take a locator number then sit down. They're supposed to bring your order out to you, drink and all...but instead they yell out your order and make you come get it at the counter. They don't even give you a cup, you pull it yourself from a stack. I was rather annoyed by the process- so I left my locator up on the counter in place of my tray just to make it more obvious that they were supposed to bring it to me. Otherwise, what's the purpose of having the kiosk ask what drink you're having and to take a number? And these people still think that they deserve $15 an hour? read more

1. Heading out of town in the morning. 2. Need food. 3. See McDonald's. 4. Say, "Oh, what the heck, I haven't had a ham biscuit in a long time". 5. Ham biscuit is launched out of the kitchen. 6. Eat biscuit. 7. Back on the road. I have no expectations of anything more, and this McD's didn't offer anything more. Atmosphere: 3 Service: 3 Food: 3 Value: 3 read more

I should have read the reviews before coming. Drive through line is the slowest I've ever encountered.

Worst McDonald's ever. We are local and have given them so many chances. Today was the worst of all. First we waited in the drive thru for 10 minutes and not one car moved...it wasn't busy at all, so we pulled around to go order inside. I got to the counter and told him that there is a lot of very pissed of people in their cars out there including us. His response was "well that's not my job , I stick to the register"....cool. Shake machine was down..as always... and when we got our food, I didn't even have cheese on my double cheese burgers. One guy didn't have a hat on in the kitchen and looked like he hadn't showered in weeks. My fries were old stale and cold. I'm done with this McDonald's!!!! Never again. Wish I could leave zero stars... read more

Food was terrible the fries sucked the Big Mac they forgot a patty like how do they do that and the fries were nasty they had too of sat out.. never go to this McDonald's ever again read more

If i could give it a no star I would it's everytime u go there something is wrong with ur order the drive don't work half the time u go in side thay have one person taking orders an she's so old an slow thay tell u it will be 25 mins people standing out the door half the time the foods colds the works have addatude problems food laying all over the floor an drink area nasty tables an floors nasty bathrooms nasty I will never eat there again an I will tell my friends an family not to u all did at one time have good food an service i don't know what happened to this McDonald's but the owner needs to pay more attention to his stores instead of the money read more

I love McDonald's but they need to come up with some new stuff & more ice cream selections

Avoid this place. Went through the drive thru and realized we had a missing Big Mac after we had arrived home. The drive thru attendant was unpleasant after I returned to retrieve the missing food and seemed annoyed. When asked about compensation for my time and energy, I was handed an apple pie (never indicated I wanted an apple pie on my order) and was told 'God bless you'. Very rude, cold fries, and another example of how not not to treat paying customers. AVOID this McDonald's if you are seeking a pleasant dining experience. If I had more time I would have parked the car and demanded to speak to the manager. Her tone was unacceptable and she is not doing the business any favors. Unfortunately people still pay for subpar food and poor service like this when there are great alternatives just down the street. Pathetic!! read more

This place is super busy! They manage the long line pretty well. Their menu is limited, but they have most of the main items from their regular menu (no dollar menu). The food was comparable to most other mcdonalds (if you like pickles, make sure to ask for extra. Otherwise your sandwich will most likely have 1 pickle on it). read more

My husband and I walked in and stood up front for more than 5 minutes without anyone in site other than the drive thru lady which didn't see us. But the whole time we stood there we saw her butt since her shirt was riding up half way up her back and her crack was showing. Not what I wanted to see from a restaurant fixing to serve me food. Finally when someone came to the front to take our order, she was not polite nor did she apologize for the wait. read more

This place is TERRIBLE do not go here.. terrible service and rude people.. go eat at subway

As a local, we have been here a few times and each time it gets worse. From cold fries to Big Mac missing pickles onions and Mac sauce to quarter pounders missing pickles, onions and mustard, to stale buns. It is quite obvious that the ownership has neglected this business. The only consistent thing is the dirty smelly restrooms. read more

The worst mcdonalds i have ever been 2 waited in drive through for 10 minutes both lines was open i was in the outside line instead of going to both sides like they should waited on that one side all i wanted was 2 coffees so i decided to just go inside the boy their was so lazy it took him 5 minutes just to pour the coffee then i started to get my coffee a cop came in and one of the workers took my cup and give to him i always thought first come first serve then the lazy boy had to pour another cup read more

I visited this location while on vacation. Ordered a big mac combo, apple pie, kids meal and buttermilk chicken tenders. The big mac was dry and cold. Fries were also cold, apple pie was crunchy and not in a good way! Tenders were fried hard. Went back to restaurant immediately after realizing fries were cold(less than 1 minute). I was given replacement fries that were better. Have had better experience at other McDonald's. Would not recommend this location. read more