Oh no Saturday morning 0820 Wow; 20 minutes in drive thru Cars stacked up where they they asked us to pull forward to await our orders I pulled forward as another left in the next 15", 5 cars behind me, maybe 6, were asked to pull into one of the slots for those who ordered on the app There was a lot of maneuvering to get out of the bumper to bumper wait line Then, they forgot an item But weren't begrudging when attention was called to it For awhile there, it kinda looked like a Sonic parking lot with carhops going back and forth But everyone was polite And in all fairness, my food was piping hot when it came out Just be aware that the "fast" may not be adjective to be applied on your trek in drive thru read more

First time back to this establishment after receiving a bad order and still not able to even receive my order right on this visit back. First time I came here for a chicken nugget happy meal for my daughter and I got a box of Big Mac sauce instead of the nuggets. Wrote the company as advised through customer service and still no reply. Gave it a second chance due to my daughter again wanting to eat here, order is wrong all over again. Something about not looking at screens to see what was ordered or just not giving a hoot about the customer and the order they place. Need to fix it. read more

McDonald's - My order from the visit where I got Big Mac sauce instead a box of - Fast Food Near Me - Gallup, New Mexico

The food is the same at any other McDonald's. The service however is really slow! There was a very long line and all the workers were ignoring the long line. The dining area definitely hasn't been cleaning for quite some time and it shows. When you order here, use the mobile app OR the kiosk. read more

McDonald's - the front of a restaurant at night - Fast Food Near Me - Gallup, New Mexico

We went through the drive-thru and were absolutely disgusted by what we received. The food was clearly old--so bad it wasn't even edible. When we called to report the issue, we were told we had to return the food... seriously? We were already on the highway by then. To make matters worse, the manager was incredibly rude and hung up on us the moment we asked for their name and contact information. Completely unprofessional. This is an unreliable and poorly managed franchise. We deserve a full refund for this unacceptable experience. DO NOT GO HERE. Corporate needs to take action. No stars. read more

Keeps getting orders wrong. Either forgetting to add a patty or add nuggets to my order.

today was my worst customer service experience ever! I've had a drunk waiter before, had my orders completely messed up, been food poisoned in the past, but today's order at the McDonald's on E 66 in Gallup was the worst! I waited for over 40 minutes for my small order. They brought it out messed up so I went back through the drive thru t fix it. they put me in one of the drive thru waiting spots and ten minutes later an attendant came out and asked for my order (they wanted it back). I gave it to her and waited another 1/2 hour before calling the store to ask why I was still waiting bu for my corrected order. They sent out another attendant who acted with suspicion towards me from the start. She demanded to see my reciept and order. I told her the other attendant already took it back but showed her my mobile reciept and explained what was wrong with the order. She looked at me like I was mentally ill or retarded and said she didn't understand the problem so I would need to come inside to explain it to her manager. I told her I had ordered drinks at another restaurant that I was ahead a half hour late picking up and just wanted a refund at this point because I needed to leave. She turned and walked back inside saying I needed to come inside to settle the matter. I left with no order. Is it so hard to treat people with love and compassion? Words are so powerful! I felt like crying as I drove away because those customer service representatives made me feel dirty and inhuman. read more

Stopped here and got some burgers service was poor not happy to be at work the burgers was ok a little sloppy but that's just New Mexico I think lol will stop if I have too but only if I have too read more

McDonald's - French fries - Fast Food Near Me - Gallup, New Mexico

It's terrible! All they do is take their time I get McDonald's is a busy restaurant but this time there were 2 vehicles there plus me and my aunt, we waited there our food for almost 2 HOURS. I don't understand why they hire people like this, the workers even give us attitude. read more

McDonald's 2300 E Historic Hwy, Gallup NM 87301 May 31, 2021 Monday (Memorial Day) - 8 AM  for breakfast 2 Adults Atmosphere - 4 stars Food - 3 stars Service - 2 stars Background - Road tripping and fast food was needed for breakfast.  Hour plus into our journey I needed some protein. Atmosphere - Actually went into the location this morning.  The dining room was taped off.  So it was just takeout this morning.  They have two kiosk that you can place your order at. Food Drink - I normally drink black coffee at home so I treat myself with a hot mocha while out and about.  My mocha was just warm, and the drink was on the bitter side.  I was not getting the smooth chocolate flavor from my drink.  My wife tried it and was good with. Sandwiches - I went with my standard Sausage Egg McMuffin (English muffin), this is why I go to McDonald's.  The English muffin was burnt.  I am guessing this is the new standard McMuffin as this has been happening frequently.  I like mine toasted with not black on them. Service - I started with the kiosk.  I placed a part of my simple order and the bill was already over $10, how and why.  Yes this location is expensive but not a value meal upgraded drink ten dollars expensive.  I tried to figure out what went wrong but the machine just kept suggesting more items to order.  "And Then, And Then, And Then" was going through my head from "Dude, Where's My Car?".  I cancelled the order and walked up to the lady at the register, and had to wait as she was taking the drive thru orders from the front registers too.  Does it really take that long to make a coffee?  Since we were the only customers in the place it was easy to watch the staff.  I could see the bag filled in the kitchen with our breakfast sandwiches.  The signing even saying Serving our number.  But nothing was moving.  Finally a lady yelled at the drinking asking.  "Yep it is right here" he replied.  She grabbed it then called our number  Probably why my coffee was not hot.  Thinking about it he probably forgot that in was a take out order and not a drive thru order. Future - Probably if we are in the area for breakfast. read more

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THE WORST PLACE IN GALLUP TO GO & EAT!!! The service here is ABSOLUTELY poor!! If the owner of this location walked & see how bad it is, he/she would have shut it down. Wait time for your food is 15-20 mins. Cashiers never have change for a $20 bill when you order a combo meal. Runners runs meals to wrong cars. Manager is not even alert that the entire team needs help! They need more help than the crew honestly. I do not recommend tourists or outsiders to come here. Your better off going elsewhere where service is quick & have smiles. read more

Honestly we just stopped here because there was no where else to go and eat. Choices were limited. We usually try to go to different places and try new things. It was late to the towns norms. Everything else that we could have eaten was closed. read more

Driving through and my kid really wanted chicken nuggets so we all got food. Big mistake! The dipping sauce was unsealed, fries tasted like old oil, missing fries in our order, the basket of fries had the equivalent of medium fries and when my daughter took a bite of her mcchicken she said it tasted like nail polish. WTH?? read more

There is nothing fast about this place. I went through the drive thru because we are traveling across the state. They parked all the cars before me and two after me to wait for our food. I've been waiting 28 minutes and still counting. McDonald's corporate needs to come and check this place out. Makes no sense to have to wait over 30 minutes for McDonald's. read more

didn't get to eat there..... denied service because my truck wouldn't fit in the drive through line..... avoid this place if you are stopping for a place to eat late at night. ps. I also tried going inside but because of the late hour it was drive through only... update:20 minutes later I finally was able to order. read more

Horrible. Not even edible... seriously why would you even give this out. Waited about 15 minutes in drive thru. Got this and two drinks. Super disappointed. Didn't open it until we got home. Not worth getting in the car and going back. But seriously.. I didn't expect this from McDonald's. Guess I should expect it for Gallup read more

McDonald's - Fast Food Near Me - Gallup, New Mexico

Best business i would consider going here but it may take some time but food is great.

What is this?? Lol the ice cream machine works but I guess the portions are the next thing to work on lol read more

McDonald's - Supposed ice cream cone and sundae? - Fast Food Near Me - Gallup, New Mexico

Nice service. Staff very friendly. Even residents open the door for you. There is a bit of wait for the food. We didn't see the 2 for $5 which is a good deal. The fries were excellent, nice and crispy. Hubby had a Big Mac and said it tasted good. My filet of fish was good but the cheese wasn't melted enough. For $13 for 2 it's an OK meal while you hit the road again. read more

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If I could give this McDonald's zero stars I would. I waited in the drive through line for 20 plus minutes. Manager is rude. She was telling us we didn't pay when we clearly paid and had receipts and she wanted us to double pay. read more

NO BREAKFAST ALL DAY AT THIS LOCATION. I guess breakfast isn't popular in Gallup. That sucks, but they have lots of deals if you have the Mc D App. If the drive thru is long, and you have the mobile app, they have 9 spaces for mobile orders.( majority of McD's have 2-3.. and it's much faster. And this location is not inside Walmart.. maybe one day breakfast will be all day in Gallup read more

Ordered ice cream and water. Paid more fore ice cream than any other McDonalds. Also were charged for water. That has never happened at McDonalds before. Overall, felt price gouged. Will not return. read more

Was asked to park in the mobile order parking. Got my order fries did not taste good. Taste like bad oil and my daughter chicken nuggets were cold. Waited for 22 mins for crappie food. read more

Hit or miss with this place. They have gotten my order wrong many many times! Always try to be understanding and optimistic. Today waited over 20 mins for food and it was cold! Done with this place! read more

Asked to pull to curbside pick up after ordering in the drive thru because the chicken wasn't ready. Fifteen minutes later the chicken was old cold and like cardboard. read more

Horrible, they can't get a simple order right. I've been to many a nasty place. But over 30 years these guys can't get a single thing right. I was here for a high school basketball game decades ago as a high school basketball player. I was the visitor and stopped by with the team. And they couldn't get a thing right then. My fries were barely warm, wrong burger, sweet iced tea instead of unsweetened. Why am I surprised? read more

very disrespectful, coming from California we had massive load on our trailer. We parked where it said "curbside pickup" and ordered. Coffee wasn't hot, not condiments in bag, and told us we had to "ring the door Bell" for them to bring our food. When that said nothing anywhere about a door bell. read more

$1 for large drinks! 3 soft chocolate cookies for $1! A quick and tasty snack! Enjoy! read more

McDonald's - Menu - Fast Food Near Me - Gallup, New Mexico

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I usually go to this McD's for coffee and apple pie, today was worse than usual. The coffee tasted old, the apple pie fruit was dried up. I asked for creamer, they didn't give me any. They brought out the wrong order. This is the worst I've seen it, usually it's about average. read more

The freeway sign (40W) promises that this location is 2 miles from the exit. It's actually 3.5 miles. That's just dishonest. This is also the first "bad" MacDonalds I've been to. None of the dependable quality (such as it is) as all the other MacDonalds I've been to. If you can help it, avoid this one, particularly if you don't want to add 7 miles to your trip. read more

Stopped in today at roughly 2:45pm. Seemed pretty busy. Drive-through had like 6 vehicles going through. Roughly 6-7 people inside. Ordered 2 medium sized meals, got on the road, and realized the fries had no flavor. They were stale, easily been sitting there for good long while. Barely lukewarm. With it being decently busy like it was, I would never have to expected the fries to be old, and stale. My mistake for not asking for fresh fries like I normally do. Big Mac, and double cheeseburger, and employees were fine. But, my wife only wanted to stop there for food due to the French fries. read more

Worst ever!! They never get the orders right. You literally have to yell at them. And then they get all mad. When they actually have to do their job right. Like dam stay home then. I'm a cook. And I make sure everything is correct and I don't get mad. Garbage place!!! read more

Really bad service. Rude manager/supervisor. Unhelpful. Would much rather go to pass this exit and go to another McDonald's. 4-2-2020 2:20pm corporate McDonald's feel free to reach out. Id be more than happy to share more of my experience. read more

This was a rough one. Not busy but still waited for a bit. Food was great and once I was served the customer service was great. Bathroom is weird. For men anytime someone opens the door the customers can see right in to you while you know. read more

Was one my way to Amarillo, TX after seeing the Petrified Forest. . I arrived after lunch. Right in the middle of nowhere just like most of Route 66 Historical place are. PROS: Iced sweet tea was cold and sweet just the way the south makes it. The service was friendly and fast. Building new and mostly clean. A/C worked. CONS: Quarter Pounder was terrible. Cheese was old. Bread was hard. This McDonald's had very dirty bathrooms. Security Guard looked 15 years old and spent most of the time texting on his cell. The overall positive experience with a nice view. read more

Standard Mcdonalds fair on which you can count. But what set this location apart was the friendly service and a PlayPlace! For this weary travel-worn family (especially weary children) this was such a wonderful find. We head back to the road with full tummies and most of the wiggles worked out. :) read more

Well, its McDonalds. I don't know if there's anything I can add to that. Service was slow and terrible, so was the food. The bathroom was disgusting, so was the food. Its McDonalds. That's what I expect at McDonalds. I only stopped here because I was broke and hungry on a cross country trip. That's usually the only reason I find myself in Ronald McDonald land. It used to be good every once in awhile, but now its never any good. Maybe its just me. Everyone else there seemed okay with it. I dunno. read more

Stopped in on a Sun night on our way from California to alabama had to wait at least 5 min just to order then when I finally saw them put a bag on the counter I thought ok that's mine and waited at least another 5 min with my order on the counter and they never said anything I figured it was mine because I was the only one there.never again will I eat at another McDonald's. mcmuffen was burnt as well read more

This McDonald's has GREAT service. We came during a lunch rush, and ordered inside. While I was ordering, the food was being put on my tray. Not to mention the facility was clean and they have a well-kept place place and area for the kids to run around. read more