We stopped by this McDonald's on a road trip on Thanksgiving. Feels like important context since most things are closed so the things that are open can be pretty busy. The restaurant itself was clean and it was pretty easy to order on the screens. The bathrooms were also pretty clean, but the soap dispenser in the women's bathroom wasn't working. It was pretty difficult to get the attention of the staff to get the soap sorted out. They ended up just putting a dispenser next to it on the counter so people could get soap while the electric dispenser itself wasn't working. It also took a really long time for us to get our food so a quick stop ended up being a longer one. Food-wise we got a couple of order of fries, chicken nuggets, a drink, and a sundae. The food was all standard McDonald's food. Also they were out of ketchup and also the little ketchup containers for the dispenser. This location is fine as a stop on a roadtrip, but I probably wouldn't choose to go there again. read more

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Took for ever to get my food. Over an hour and the workers were just not helpful. Do not come here ever.

My McDonald's experience was anything but great. I ordered a hot n' spicy McChicken & a medium sweet tea. It took them over 30 mins to bring my pick up order out ... also this order was placed 15 mins away from the store. So, I finally got my order and of course. The chicken was cold and the lettuce was clearly placed on the side? there is no way it was put on the sandwich at all. This is the worst part, I just decided okay I'll drink my sweet tea. I drank OVER HALF of my sweet tea & a huge chunk of something was in my mouth. I am not sure what it was I immediately spit it out & threw the drink away. I will NEVER go to this Mcdonald's EVER AGAIN!! read more

McDonald's - Sweet tea with a foreign iteam!!! - Coffee & Tea Near Me - Fultondale, Alabama

Placed order on the mobile app, got my food quickly. Servers seemed a little burnt for the day but it was some of the best fries and food I've ever had from a McDonald's. Don't listen to old reviews expecting too much from a McDonald's. read more

My son went to pick us up breakfast this morning. He was given someone else's order. I tried to call the number found online and no-one answered. The staff needs to double and triple check orders before handing them out. And someone needs to answer the phone. They did give plenty of napkins and it wasn't as greasy as normal, hence the two stars. read more

They don't have any courtesy cup of ice .. They charge for everything including a cup of ice ..

Traveling and stopped for a quick breakfast. Very typical McDonald's menu. Clean restaurant and friendly staff. Biscuits are THE BEST! They are larger than most McDonald's, light, and hot. Prices are typical. Very pleased!! read more

Extremely slow. I get it. There are staffing shortages. But this was borderline ridiculous. And if we hadn't already placed the mobile order and paid, I would have told my husband to drive. Thank goodness we're not on this side of town often. read more

McDonald's - a view of a parking lot through a car window - Coffee & Tea Near Me - Fultondale, Alabama

We stopped by here the other day when we were in the area. It was, possibly, the slowest McDonald's I think we've ever been to, which should be an award. I don't know if there was a staffing issue, or if a burner was down, or what was going on, but it took 15-20 minutes to make it through the drive-through to get two drinks and a McChicken sandwich. It should NOT take that long to get something so basic. Hopefully they'll up their game by the next time we are in the area and wanting to stop by for the $1 soft drinks. read more

One of the nicest McDonald's locations we've stopped at. We wanted a cup of coffee and it is always good at most locations. It was very early in the morning so they were not busy. We walked in and were greeted by a very nice young man who took our order and served it up quickly. We also like the idea that they offer a special price Senior Coffee. The dining tables were set up for social distancing and there was a sign on the table saying it was just cleaned. The entire dining area was spotless. The coffee was hot and delicious. The restrooms were spotless. read more

Absolutely terrible service!!!! Was greeted with a smug and irritated look. I just walked in to get a coffee and use the bathroom since I'd been on the road for hours traveling; However when I asked the young man behind the counter for a favored iced coffee, he said "We don't have iced coffee, pick something else." To which I replied yes, your normal iced coffee. He then got irritated and said I meant a frappe and he looked at me as if I was dumb. I pointed to the menu and after looking where it said iced coffee, he still argued they didn't have it. A manager then stepped in and rang it up correctly. After repeating the order right, a man with large gauges came from the back saying they had no coffee left. Nobody offered to make any (as I'm sure nobody there actually knew how). They offered me a smoothie which I politely declined and left. Everyone there looked like they were so angry that anyone dare come in and order something. Will never stop there again when on the highway. This younger generation is so entitled, has zero work ethic and doesn't know how to be polite. read more

they gave me a big mac with no patty this really makes me upset. i am now crying because i had a long day at work and they really did me dirty. i'm not mad just hungry! read more

McDonald's - big mac with no patty - Coffee & Tea Near Me - Fultondale, Alabama

The cashier threw the money and they took to long and he was very disrespectful and wasn't respectful toward us and the food was very dirty.

I have to say I love coming to this Mcdonald's because it's always kept clean. I come here with my mom for breakfast on a Saturday maybe once every month to have a McMuffin with a coffee and always feel confident about the food I receive. read more

McDonald's - Quarter pounder with bacon and cheese - Coffee & Tea Near Me - Fultondale, Alabama

ridiculous everytime I come here and I try to avoid it at all costs they forget everything even if it's the most simple order. I've worked food and very understanding especially during rough busy seasons but it's ridiculous service everytime I go. Wouldn't recommend read more

If they had 0 stars I would pick that. Ignored us for 8 min inside then walked off. If you don't like your job quit

Lined up alongside Arby's, Chick-fil-a and Chili's, McDonald's is there to greet you as you round the corner to head to the Target shopping center. As I mentioned with the Chick-fil-a, the parking lot/drive-thru is a little tricky to navigate. The building itself is in pretty good shape, and the service is moderately good. There's free wi-fi for your web surfing or working needs, and the standard McDonald's fare to fill your tummy while you're there. The fresh-baked cookies are quite yummy, and the new snack-size McFlurries are a perfect amount of creamy vanilla ice cream and candy bits for your sweet tooth. One-dollar sweet teas and a 24-hour drive-thru window are also good reasons to visit. read more

McDonald's - a car parked in front of a mcdonald's - Coffee & Tea Near Me - Fultondale, Alabama

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This place was ass, lady had no idea what she was doing at the counter and i waited for 20 minutes for two plain cheese burgers.

This McDonald's location spoils me for any other store. Very clean interior. Food is hot, fast, and prepared well. The staff is friendly and trained well, I really believe the employees enjoy working there. We like to walk the Black Creek Trail nearby and this is our go-to on our way home. If we are too sweaty from the Alabama heat and humidity, we use the drive through. Very efficient and also friendly service. read more

We had a rock bust out our car window and they were so kind to help us. Ben came out and swept up the glass for us and Even kindly made sure we got the shards. Amazing. Thank you read more

This is the best McDonald's I have been to in a while. The restaurant looks newly updated, clean, and workers were helpful.

A friend and I went to McDonald's and had 2 separate orders.. we had to repeat our orders twice each at the menu.. then we had to repeat each order another 4 times at the pay window...and when we got to the window to get our food.. we were asked to repeat our order again. We tell her to go communicate with her coworker. They make us give our receipts back and she tells us not to worry about what the crew is doing (they were all laughing at us) They already have our money, we have already repeated our order several times. They threw her burger in the bag, not wrapped with the receipt touching it. There were no fries in Barrett's happy meal. We asked for the small fries we were missing, a burger that was actually wrapped and not thrown in the bag and the General Manager's name. The manager on the clock refused to give us that information, lied and said the name is on the receipt. (Don't forget..they have our receipts) (There is an email address but not a name.. we just wanted a name) she then proceeds to scream at us that Black Lives Matter. First off..We know black lives matter. We support black lives matter. I screamed back that yes black lives matter but this has zero to do with why we are mad. Hell, the girl at the first window was white and she's the one we had to repeatedly tell our order to... So shame on you Sylvia at Fultondale McDonald's. Shame on you for telling us how stupid we are and shame on you for turning something racial that was not. read more

Took 5 minutes sitting at the order menu in the drive thu before they asked what we wanted, the guy didn't seem to know what he was doing taking our order or how to use the mute button when talking to someone else either. The vehicle in front of us was sitting at the window for 15 minutes before we could get our food. We had asked for dipping sauce bbq and sweet and sour, asked them at the window if they gave us both, they said yes and we still didn't have sweet and sour sauce read more

Clean and prompt. Not really digging the new style inside. It's not as kid friendly as it used to be. But hey, it's McDonalds.

Every visit is a nightmare... never get my order correct.. todays visit was extra wrong.. ordered a 20 piece Chicken Mc Nuggnet meal large with Coffee and recieved a 10 piece with a southern style chicken sandwich and a Diet Coke..When i realized the error i called the store the manage was like well come back down and we will fix it.. and then proceeded to tell me that if my order is always wrong in the Drive thru to come inside ... seriously a complaint has been lodged with the corporate complaint line read more

I don't generally review fast food places, but this one really stood out to me...in a good way! I am not sure what is up with the negative reviews, because this was one of the cleanest and friendliest McDonald's that I have ever been to. Greeted upon walking in the door and order was taken and brought out quickly. The tables had fresh cut flowers in little glass vases, which is a nice little touch, and everything was VERY clean. Ended up being a surprisingly nice little spot for a quick lunch. read more

it was one damn hour to get my damn food and it was cold to even begin with nlt coming back wack asf

Terrible service made us wait in the drive thru. Fries cold. Manager was being smart. Willl not go there again

The wait time in the drive thru was so long! This morning was the worst service I've ever had there. The coffee was terrible. The chicken biscuit was so bad! After a few bites, I stopped eating it, but couldn't get the taste out of my mouth all day. For an $8 breakfast i should have gone elsewhere for sure. read more

Absolutely the best Mc Donald's you can ask for! I work for the city of Fultondale and eat in often, they bring the food out to you, yes sir, no sir, keep everything clean( ever bathrooms) up to date dinning in. There is a tall dark headed work who works cashier during the day, absolute the most up right politest person you would ever meet in your like in all honesty, they serve food fast and fresh diffidently a stop for a quick bite on the road for you read more

The worst McDonald's I've ever been to. Everyone in line sat there for 15 minutes waiting on someone to take there order. I finally went around to the other speaker that was open and no one ever came on that one to take my order either. Eventually I just left. I won't be back! read more

absolutely horrible service. took the girl 10 minutes to get the order right at the screen and then they took another 20 minutes through the drive thru for one happy meal, 20 pc mcnugget and a mcdouble. our food was wrong. they gave us no sauces even though we asked for 3 different ones. never go here read more

Your drive through should not take five minutes between cars! Get it together. I worked drive thru for years when i was young. Speed it up should not be a lime read more

Do not go there if you want a Frappe there machine has been broken for 2 weeks.

Lunch all day is the best ‼‼‼ they might make a simple mistakes , like forgetting to put ketchup on a sandwich , but there sweet tea is always good and they always have good service . Whatever is wrong they fix . read more

This McDonalds shorted us both a coffee and a receipt this evening as they let us sit in the #1 hold position as they were over ran with a Baptist bus load. VERY poor service at this location. read more