You have one job... put all of the food a customer orders into the bag! Oh sorry, two jobs! DO NOT SPILL DRINKS ON YOUR CUSTOMERS! Went through the drive through this morning- ordered hot cakes and sausage and a drink. My drink is spilled on me as it is being handed to me and no apology from the woman at the window. Then I get my food, furious I drive away. I get to work, only to find that my hotcakes is missing the sausage, butter, syrup and utensils! SERIOUSLY? I will be avoiding this location from now on. Should've went with my gut and ate elsewhere. read more

Of all the drive thru's I've been to, this location proves time after time to be the most incompetent. The food is always right but why am I always saying "I should have just ordered inside!". read more

I went through the drive thru this afternoon and noticed that the manager decided to help with the fries and was not wearing gloves. The lady that was helping at the window (who was very nice) seemed uncomfortable and she said she had asked him to wear gloves but he chooses not to. I spoke to this gentleman and he said that he wasn't required To were gloves !!!I think it is seriously unprofessional and puts everybody at risk for somebody to be handling our food and not even wearing gloves. 100% not going back and McDonald's should be ashamed for not taking things more serious during these times. read more

Went to McDonalds and went inside because there was a line of cars for the drive-through. Ordered one hot fudge Sundae. I asked for plenty of hot fudge and the employee complied. He put ice cream with the hot fudge in front of me and I asked where were the nuts, whipped cream & cherry . Employee said they don't provides nuts any longer, but he did put some whipped cream on it. Other reviewers are right, McDonalds employees need some customer service training. read more

This place is by far the slowest one for the drive through. 10 minutes to get to the speaker and there were only 3 cars in front of me. Then another 5-10 minutes for the foods and pay. They need to solve this fast or they won't be called fast food anymore. I fell asleep while in-line waiting!!! read more

I agree with all of the reviews. This is the slowest McDonald's I've ever been to. I only come here bc it's conveniently located on my way home. I did give two stars because I'm sure the employees work hard; it's just that this location seems to be way understaffed. read more

Ok but really, 2 and 1 stars? The guys In the front are the sweetest , Filipino gentleman is always friendly and the bigger guy is so patient and awesome. Especially with kids (he waited for ever for my kids to decide for a toy and cookie) I've been here for a good year now and it's the coolest McDonald's to go too (despite all the one in lake forest) . Das my two cents. read more

DO NOT EAT HERE!! MUST READ!!! This place is really gross. I ordered French fries well-done and the lady grabbed old fries and put them back into the fryer. I told her that I would not accept those fries and she responded in broken English with, "We don't serve fresh fries. The rotting ones need to be served first so we don't lose product." As this was happening I saw an employee drop a bun on the floor, pick it up, and serve it to someone at the drive through. I was absolutely disgusted and asked for my money back. The lady debated me for a few moments before refunding me my money. As I was leaving, a man approached the counter and he was very upset about the "frozen fish sandwich" he just ordered before me. He showed me and we both agreed that this McDonalds was the worst we had ever been to. His fish was literally still frozen with ice crystals on it. The movie Supersize Me was right about these places. I will never eat at a McDonalds ever again. read more

There isn't much to say about Mcdonalds right? It's pretty much similar at each location. But wait, this location has a huge playplace for the kiddies, gets you through the drive thru smoothly and the dining room is open until 10:00p and the drive thru is open until 11:00p. (everyday) That is good for Foothill Ranch...let me tell you. Their service has also been extremely friendly and courteous. The managers go out of their way to take care of you. I asked to substitute iced coffee in my meal once and they did it for no extra charge...I went when it was slow...not at the lunch hour. Never expected that. Today was the best though. Evidently this is the first day that this location is serving Iced Mochas. So...they are free! As many as you want. We walked away with one for each of us. For no cost at all...nice! read more

i cant remember the last time i went to mcdonald. it was such a long long time ago.. my main reason for coming here is simply to collect the minions. i came here early in the morning after my workout but the happy meal isnt being offered until 10.30am. so i came back in the evening and the only minion they have is the bad guy. since im planning to collect all of the minions, having the bad guy as my first minion is something i dont mind at all. i never buy happy meal before so this is my very first happy meal and its not such a bad deal. for $3.99, you get a choice of chicken nugget or hamburger or cheese burger, a fries, a mini apple slice, and a choice of kids juice or chocolate milk or 1% low fat milk. i let my brother ate the happy meal since i never interested in eating any of those. service is better in the morning than it is in the afternoon. the server i got in the afternoon was so slow and not sure if he know what hes doing. maybe hes new? anyways, i think each mcd only has one type of minion. so im going to visit the mcd around my place and hopefully i can collect all 8. read more

McDonald's - my very first minion from mcd happy meal!! - Fast Food Near Me - Foothill Ranch, California

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This is the closest McDonald's to us, and we've been in Foothill Ranch for 10yrs, the dining room is quite dirty and the beeping that constantly sounds off in the kitchen is so annoying , we don't eat inside that often.. the employee turn over is huge, I've never seen the same employee there over a week... They always have the drive thru closed with a cone and they always close 15 minutes early read more

Getting worse!! Past 3 months Drive thru line is a 20-30 minute wait. Ordered sausage McMuffin with egg no cheese. Got no WiTH cheese. We go every Sunday for the kids. Staff more people or something!! read more

Rude service from one particular manager or a team leader or a shift leader. My husband knows him, he calls him the tall, brunette douche bag. We come here ever so often, but never seem to catch his name... his douche-ness always distracts us. Today (4/30/12) we visited the drive-thru from 7:45-8PM and there he was at the window, Sir Douche. Did not greet us with a "hello", but asked us again about our drinks... "that was a Dr. Pepper and what else?" No smile and no "thank you" at the end of our encounter... typical customer service experience with Sir Douche. I just don't understand how hard it is to say "hello", "thank you" and to at least smile. This is what he should have said as soon as we arrived at the window, "hello, how are you? I'm sorry, what is your drink order again? Dr. Pepper and....?" and of course "thank you, have a great night." BUT of course, this is something Sir Douche would ever say because why else is he Sir Douche? Douche, douche, douche. read more

I've been to McDonald's hundreds of times and I was gobsmacked at the rude counter person. The meal was stale too. Not planning on returning to this. read more

Sooooo...it's Mother's Day and my Wife (and subsequently the Mother of my children) loves their breakfast sandwiches. I go to the drive-through this morning and order 2 Sausage McMuffins like I have for over 41 flippin' years. The Indian lady (who appeared to have pretty good command of the English language) at the 2nd window where you pick up your food asks me when I get to the window if I had ordered 2 Sausage McMuffins with no egg. I say, "No, I want them with egg." She looks over, has a quick chat with someone back there that I can't see or hear. The Indian lady comes back with a bag and a kind of weird smile on her face (I should have taken note) and hands over my order. I get home, Wife opens the bag and no egg on either sandwich! Great...grumpy Wife on Mother's Day because I just tried to be sweet and let her sleep in and surprise her with her favorite breakfast. I friggin' can't believe after asking me they screwed up my order LOL! I live in a nice neighborhood, drive a nice car and I don't look like some scumbag so it's not like they possibly could have figured I was some scammer trying to get a free upgrade on my sandwiches! Seriously you eggheads?! I personally don't eat at your restaurant because your food is absolutely horrendously unhealthy. You might catch me at your window once a month grabbing something for myself if I am on the road and in a pinch. Maybe a second time each month getting food for my Wife. Both of my kids I raised to despise what you and other fast food chains like yours that sell unhealthy foods to people are doing to our culture. They won't eat your food even if I on the off-chance want to go because you do have those killer (literally) fries that once in a blue moon I just gotta have. I would have gladly given you a second star if from past experiences I did not recall you restaurant being pretty dirty inside. I hope my Wife does not send me back anytime soon! The only silver lining to this whole experience is that it reminded me that I am overdue for looking over my Wife's Life Insurance Policy this year. Thanks McDonald's...you truly suck sometimes. read more

I'm not sure if this place is just too hot all the time or its just "hell" Anyways i go to order my food and the cashier Makayla J. Or somthing like that takes my order after i get rung up i am waiting for my food. I pick my head up and i see her starning at me.... as if i am some freak of nature, so i ask whats wrong? And she says " Come with me in the back", so i follow her behind the counter next thing you know my pants are off and she is giving me head!!! The BJ was amazing i would give this place more stars if this happened all the time. So i nutted in her mouth. After this was over with i went back out and my order was ready so i grabbed my food and left and cant wait to go back...... JL read more

Came here a few times after movies or hiking. It was ok, until the last time, when I ordered a double cheeseburger mini meal and had horrible sharp stomach pains than ended in vomiting. I didn't think anything was wrong initially, it was freaking delicious. But making me puke because your food is old or whatever is not good. read more

I'm so surprised at the negative reviews this place has. Come on. We all know it's a MC.DONALDS, you expect to walk in to a freaking Mastros?! We live close by and whenever it's too cold/rainy to play at the playground outside after school i bring my kids here. Sometimes we get some chicken nuggest or a happy meal, sometimes just drinks or ice cream. I have never had any issues with anyone working here. Every single person I've encountered over the years have been really sweet and courteous. The food has always been 'good' (as in we don't get orders messed up). I have however had some issues with some kids/and their moms in the playground.. but thats a totally different story. The playground is indoors and well kept. read more

my mother who is handicap and 85 used the app today and ordered a cheeseburger and med frozen coke . she went through the drive through and gave her code when she got to the window they tried to give her a happy meal . she told them that wasnt her order and when she got her order she asked if she was charged the right amount she said yes you were only charged for the. coke and cheeseburger. when she got home she looked at her account and was charged $24.30 then she called and spoke with the manager ( Galads ) she wanted her to come back . so she drove back and used her cane instead of her walker and stood at the counter waiting . it was crowed . the other manager( Madeline) took my moms debit to the back to check into it. when she finally finished she subtracted her bill and refunded the difference after charging the wrong amount and making her come back and wait, they should of given her $5.89 meal for free ! not very good customer service. this was not handled the right way read more

Service great! Phillipino boy was super cool and nice I'm glad to to be served by a young man that's generous and happy. I need that! A true professional I hope he becomes a managing team member there's. read more

The restroom was too old & rusty it definitely needs an upgrade,,, the place must needs an major upgrade,,, Bc it is smell so bad , been in today pretty disappointed !!!! And i cant wait to get out of there ,,, I don't get it in city of Lake Forest is a beautiful city ,, this things should not happen in this beautiful & friendly community!! I hope they will do something about this !!! read more

I really wanted to make sure to write this review regarding Gladys who worked at the front. I walked in bc the drive thru had too many cars in it. I was greeted by Gladys and ordered my food. People kept coming up to the counter to ask her for things while she was helping out other customers . Just wanted to say she had great customer service and she continued to multitask and helped out every single person is such a timely manner. This woman is a hard worker and I hope she is recognized for it at work. Thank you for such great service. read more

My local McDonalds and I drive thru frequently. McDonald's fries is probably my favorite fast-food item of all time! What can you say about McDonald's? I think we all know the menu, and probably the most useful info to pass on is how consistent is the quality of preparation and how is the service. They do a good job here; the food isn't ever under or overcooked and never tastes like its been sitting under heat lamps too long. I've been here dozens of times and they've only gotten my order wrong once. The manager immediately corrected the mistake without question and threw in an apple pie for the trouble. I will say the drive-thru line can crawl sometimes, don't be surprised if it's backed up into the street at noon. read more

The Good: 1. My daughter loves the play area and once she hooked up with a few more girls her age she would have stayed all day. 2. I have always liked McDonald's selection since I was a child. Though now I mainly eat grilled chicken it always tastes good. Now that McDonald's has committed to the fresher beef it pushes me there also. 3. They had a mobile order kiosk which people were using. 4. The employees looked to be busy and working hard. Nobody was standing around texting with customers waiting. The Bad: 1. Like so many fast food places it was just not clean. Dried ketchup on tables, leftover drinks, etc. We were here for an hour and I did not see any employees picking up or cleaning the common areas. 2. When I first arrived I walked up to the counter and ordered. I actually went back to the counter 30 minutes later because we wanted something else and it did not go well. I stood there for approx 5 minutes and nobody took my order. Granted they were working hard but nobody was manning the counter. Employees kept looking at me but nobody would say anything. I finally went to the mobile order kiosk and put in my order and received my food. Why did they let me stand there so long. And the manager was definitely one of the people who looked at me waiting and did not speak. Customer service typically wins the day and I felt this was a big let down. read more

My review is simple, the food was standard McDonald's, although my Big Mac was actually put together better than usual. The fries were fresh, if not a little salty. The location was also pretty clean and modern. My issue however is with this Monopoly game. I went in today and got a Big Mac meal to go, and noticed later that the box had no Monopoly game piece. Not this isn't the end of the world, I don't really care about the game. BUT, when there are literally 3-4 pieces of advertising stating specifically "GET YOUR GAME PIECE ON A BIG MAC BOX" as soon as you walk in, you expect the game piece. I think it would be common courtesy to let a customer know that you are out of Monopoly game piece boxes instead of shoving it in the bag and hoping the customer doesn't notice. I'm not annoyed at the lack of a game piece, I'm annoyed at the lack of customer service. If it was a game that I cared about I might actually be upset. read more

Wow! The most dumpy McDonalds I've been to. Even the furniture is bizarrely crappy. For instance, the chairs are old plastic fold up chairs with the name of some construction company marked in ink on them (I think they are remodeling an area). Gnats are fighting me for my sandwich. And the employees, despite there being quite a number of them working here, are lackluster and seem confused or distracted. The family next to me has had their sandwiches for well over 5 min but they are still waiting for fries. read more

The line was really long but the pace of getting my food was fast. I will say though as I created small talk with the person in drive-through one person was on the microphone very sweet and then a second person came in and decided to Give me high attitude. And in me trying to make light of their busy time and encourage them she shoved my food in my hand my drinks my bag didn't acknowledge me didn't say hello didn't say how are you. And then I called out for the manager and said excuse me and she shrugged me off and directed me towards the young girl that I was talking to. I have to say I feel like somethings wrong with management here for somebody to acknowledged customer like that I think things need to be looked over. I don't know if she was in management I do know she wasn't wearing the same uniform as everyone else. I messaging this as I drive away I would highly recommend that somebody looked into the management here and that customer service. read more

They get the job done but sooo slow. And why do I have to listen to beeping (fries done) in the dining area my entire meal? Yes, they forgot items in my meal. Friendly service. I will come back. read more

mobile ordered ONE iced coffee. tried to go inside to pick it up but the door was locked and employees walked past me and still didn't open the door for me. there were customers inside the store but no one would let me in. DO NOT ORDER FROM THIS LOCATION. i can't even request for a refund because their phone says "user busy" whenever i try to call. rude employees, never ordering from this location again. read more

This Star is for their customer service... I just wanna say RUDE RUDE and even more RUDE! Went here to buy a hello kitty toy this morn 10/17 at 10am. The old asian lady handed me my order and she forgot to give me my second order which was for the hello kitty toys. I told her the guy I ordered from said there were two different toys and that I wanted to exchange one of my toys for a different hello kitty toy... she tells me they only have one toy.. then I tell her I was not told that.. then she lifts up a bin of toys and there are so many different hello kitty toys!!! If I had known they had others I would have bought more! The entire time this woman was very rude to me and acted like I was bothering her. I kept thanking her Bc I'm a very cheery person.. but wow... someone please help this poor woman! She needs sunshine in her life Bc she's a grump... or maybe she needs to find a new job!!!! Edit: Gladys the manager honored a free meal to me to make it up to me which is super sweet. Thanks Gladys! I'll give you 4 stars now instead of 1 for that. read more

I hate to be a negative-nellie but this was probably THE most disgusting McDonald's I've ever been to. I wanted to clean the entire place! There was trash on the floor, the ketchup and drink station was a mess and had not been cleaned in a while (you could tell). The burgers tasted good, but I almost felt ill eating them because my surroundings were so neglected. The children's play area was big and actually looked better taken care of than the normal dinning room. I had half a mind to go eat out there! I will say that I've always used their drive-through and never thought anything about this place. Having been inside though and seen how unkempt it was, I will make a point to avoid this location. Sorry McDonalds. I love your cheeseburgers, but this location needs to step it up and clean!!! I would have given it 1&1/2 stars...but since I couldn't I went with 1star. It was really unacceptably dirty. read more

Asked for our meal to be made fresh. Chicken nuggets were stale, burger was old and dry, bread was torn in half, hard to eat. Other burger was shiny on top as if they slathered grease all over the top, and bread was also torn/split. Ordered a fish sandwich and it was a hard puck. Sometimes you just want some comfort food. It's too late to return it, and I was only able to eat a few nuggets. Thanks for making convenience food inconvenient. read more

I've been going to this McD's for about 2 or 3 months regularly....2 or 3 times a week for breakfast....because I have been a crazy-busy student and on the run. Before this time...I had not been a fan of McD's with the type of food and tastes...and was glad my kids grew up and developed more complex tastes. I was surprised that I found some amazing things on the menu for breakfast...healthy and tasty. We have been ordering the turkey delight bowl...which has salsa, cut up cheese and cut up turkey sausage with spinach (easy to eat in a rush)....sometimes splurge on the hash browns and small OJ...as well as a ham and egg-white breakfast sandwiches. There are many other healthy options for breakfast as well....yogurt bowls, oatmeal and fruit, etc. While waiting, I have had a chance to look at some things on the lunch menu that I might try really soon. Things change, people change and you have to keep trying new things that you might like.... The thing I REALLY liked is that they hired people that have been friendly and kind...both the mature workers and the younger workers. They have remembered me, remembered my order, made sure I was getting what I really wanted and that I didn't forget anything.....and that is above and beyond! Great hires...Foothill Ranch, CA location! read more

I'm Here At This McDonald's First Time I'm Not Even From Around Here Thought Would Be Nice And Clean Since It's A Nice Area But I Came In There's A Mess The Tables Messy Dirty Bad Service To Slow There Was A Line ‍ Please Fix That Thank You read more

I asked if they take Apple Pay before I ordered...and the cashier said yes. Well they don't take Apple Pay or their register wasn't working. Wasted my lunch break and went back to work hungry. read more

Um are the hours on yelp correct? it is the second time I've tried to go through the drive-tru around 9:30pm to find it coned off? Yet I swear I went through the same drive-thru at like 10pm before? not sure if the hours flucuate each day? It is confusing for a someone new the area. Although, now after reading so many low reviews on how "dirty/gross"this place is, I may just avoid it and go to the next closest McD's. Sad that they can't find reliable and clean employees (based on yelp reviews.) read more

If you feel like sitting in a "fast" food drive-thru for 20 minutes this is the place for you! Sucks that this is what's closest to my house.. This is not based on one experience.. this is every time I come here! Last time I called and complained, they said they were short staffed... now what's the excuse? Are they always short staffed? Oh and check your bags.. can't tell you how many times I had to run back in for missing or wrong items.. the two star instead of one is because management credited me meals and I see that as a nice attempt to make things right read more

Time and time again we go here it's extremely slow and they continue mess up our order. Always 3 pieces of nuggets in a 4 piece kids meal. They also keep missing items in the happy meal's like the apple slices or yogurt. Plus to hear the employees bicker while at the drive thru windows in not good customer service. It's so bad that I'm actually writing a review. read more

My husband bought 40 pieces of nuggets and a 4 piece happy meal last night 1/29/18. He had to wait 5-10 minutes in the car because they said they had to make the nuggets which was fine since we don't mind waiting for hot nuggets. Unfortunately when we ate the nuggets, 80% of the nuggets tasted like day old nuggets. We have never had nuggets that tasted this bad at any of the locations that we have been to in the past. read more

3 stars because the inside is a bit crusty. The food is always hot and fresh so when I finally went inside after only doing drive through i was a little bit taken aback. Also they need to put in sun shades or something on the windows because there aren't very many tables in there and one whole side is blinded by the sun. read more