if a facility is not going to have people to take your order forcing you to use their kiosk, at least they could keep the place clean. pretty pathetic when you walk in at 9 on a Sunday morning when there literally no one inside and you have to clean your own table. to make matters worse, the cleaning wipes were all dried out. had to pull out 6 wipes before one was usable. I will not be back. read more

Once twice three times Last three times I have been to this place they have forgotten multiple items in my order . First you have to wait all day in the drive thru for them to miss up your order . When you go in to tell them you forgot something in my order they make you feel like you are the biggest pain in the ass of all times . Like it my fault you screwed up . Cowboy up and take charge and fix the problem . read more

Tried their new crispy chicken sandwich. Worst sandwich I've ever had. Seven bucks and ended up in the garbage. It looks nothing like the picture. It was burnt on the outside but don't judge by being burnt on the outside. It could have been perfectly cooked and still would have ended up in the garbage. read more

Walked in, the place was empty and still the place was a mess. Dirty tables everywhere and trash on the floor. This place needs a new manager! Food was greasy and fries were cold as if they've been sitting around for a while. How hard it is provide freshly cooked food and a clean restaurant when most of the food is already prepared?! Take your kids elsewhere!! Won't be back. read more

Just went through the drive through and ordered two sodas. The kid handing out food didn't put the lid all the way on one of the drinks so when it took it, the cup collapsed and spilled all over me in my car. The kid watched it happen, shut the window and turned around. Just wow. I am livid and went back through to get a refund for the drink and let the manager know what happened. I understand that mistakes happen but shutting the door in my face and turning around? That's bullsh*t. read more

Any time you order the chicken nuggets, make sure the sauce is in the bag. Half of the time, they forget. Even when you ask the server if it was included, they will always say yes without looking and by the time you get home, you see that it wasn't. The McChicken sandwich is loaded with too much mayo. At times, the wrapper for the burgers are really greasy. read more

I am finicky. I order Chicken Nuggets and expect them to be fresh, hot and juicy with crispy coating. What I get is cardboard luke warm coating on a dried out piece of chicken. The fries are always stale. What happened to quality and pride in food sold? Jack in the Box cooks everything to order- why patronize McDonalds? read more

Wow... customer service is APPALLING. Female manager is absolutely rude and incompetent. Ordered and paid in the app, go through drive-thru, manager said system didn't show I paid. I show her on my phone payment was processed and approved, even showed her bank account where it shows it was deducted. Wouldn't give me food or a refund and said I was "banned for life!" Haha. Keep in mind this was only over a measly $4. I don't care about the money but wtf is wrong with the manager? read more

I bought my first Americano from McDonald's and to tell you the truth it's surprisingly good. I think I'm going to be stopping by McCafe more often than I used to especially when you can get french fries it's hard to compete with that. Im glad they started making more than just coffee this way I can come with my family and there are more options for everyone and everyones happy. Sometimes it's hard to please everyone so Im happy whenever we can stop by the sane place and not multiple places. Those who have children probably understand when everyone names a different place they want to eat at and when they list the different foods they want to eat. I don't need more than an Americano so I'll be stopping by McDonald from now on when I need my coffee fix. read more

McDonalds - Fast Food Near Me - Folsom, California

Okay, I know this is just a McDonald's but I wanted to do a public shout out for the young man EVAN who was working this evening. He was mopping the floors when I came in but immediately stopped to help me. He was patient and friendly when I had questions about using my coupons and my McDonald's app. I watched as other guests came in and even though he had gone back to mopping, he made sure to remain attentive and ready to help. You'd be surprised at the number of times I've come into a store without being acknowledged or offered a friendly smile so this is the reason why I wanted to write this review. I'm also impressed when kids choose to work at this age instead of just sitting around at home living off their parents or out causing trouble. Keep up the good work, Evan! read more

Wish I could do more like 3 1/2 stars. Oh well! The Good: recently renovated and looks very nice. The people there are always very friendly in the drive-thru, the people inside usually have that air of 'under training' and lost in a bit of a confused haze, haha. They're quick to make good on mistakes on the occasion it happens (hey, places get busy cut them some slack) and Sue in the drive-thru is always super polite. The not-so-good: Is their air conditioner broken? It's always hot and muggy inside, I rarely want to dine in and usually stick to the drive-thru but sometimes my son wants to visit inside. While the renovations make most of the restaurant look nice, the drinking fountain area is still kind of shabby and in need of a good scrub every time I pass by it. read more

We had walked in was grunted at as a greeting instead of a hello... Tried to order a drink and she had already refused to hit the button so we could pay for one and on top of that they forgot our fries and we had asked for a new sprite freeze they are doing and she had handed us a regular sprite ... And that's just the beginning ... I will not be coming back to this location again... The lady's name that it says on the receipt is sidel when in fact her name is niomie... We went back up and had to ask for her name ... When I went to exchange the regular sprite with the correct one she ignored me and I had to ask another employee to exchange it and when I also realized we didn't get our fries she came up to the counter and tried to tell me she put them in the bag so I brought the bag back up and showed her there was no fries she continues to try and argue with me rolled her eyes and threw a bag of fries at me read more

Worst customer service ever. I am from Elk Grove and have always had good experiences there. This is the worst McDonalds I've ever been too

It seems silly to review a fast food joint, but here goes. (review for drive-thru/food only) I hate this McDonalds. I have been eating at McD's since as long as I can remember, and this one is just a disappointment. In the dozen or so times I've been to the drive through since moving closer to this location, I have had wrong orders approximately 60% of the time, and inedible french fries 100% of the time, usually too salty, and too overdone. I will now drive out of my way, across the river, to another McDonald's location when I get the urge. read more

The manager was yelling at an employee. When I got my food I ask the manager lady if it was this number and she said yeah. I went to open the bag and it was one big Mac. I took it back and said you gave me the wrong order. She said she said the number but I said she didn't. She tried to argue with Mr so I got pissed off. Never will go back. Then should definitely get better management. read more

I don't think I've ever been somewhere, where the workers were so rude. The girl who took my order was very rude and full of attitude. The girl at the first window who took my payment had the worst attitude I've ever seen. She rolled her eyes when I requested to change something off my order. Same with the girl at the second window. Very sassy and then slammed the window shut. Won't return. Have some class and respect. Seriously disgusting. read more

Maaaan, this place is the worst McDonald's! I've had cold fries, rock-hard fries, lukewarm food, food that looked like Roseanne sat on it.... But tonight was just a whole new level of not correct. The guy in drive-through giving me my food just messed up 4 times in a row, and all I ordered was a mcdouble & mcchicken. And I was the only customer. read more

They are super good. Sometimes they forget a sauce so you need to ask again. Other than that they are perfect.

I went through the drive through last night on my way home around 8:45. Got a McChicken and small fries. The fries were good and hot. So I ate them first as I drove home. By the time I started on the McChicken I was already quite far away. The Crust was chewy and chicken was all dried up. Hardly any mayo or lettuce. I couldn't even finish it, because it was so horrible. If I would have been closer I would have returned it. read more

McDonalds - Chewy & dried out McChicken. Horrible - Fast Food Near Me - Folsom, California

Food is always old, long wait times. Plus they have NEVER gotten my order correct. TIP: always check your order at the window before you leave drive-thru. read more

We were at the party store across the street. What a terrible experience. We went through the drive thru. After ordering the two Happy Meals as well as a soda for myself. The screen said two wrong orders. So to avoid a mix up at window I tried to correct. The young lady was extremely rude.....saying don't worry about the screen I know what you ordered. Sure enough the order was wrong . So we pay now up to next window who was rude as well. So on to the freeway we get when one grandson notices he did not receive his Happy Meal toy.....the whole experience ridiculous read more

Customer service needs to be fine tuned. Place a togo order and arrive home to find order missing main item. Ordered: egg McMuffin w sausage & no cheese, got egg McMuffin w cheese and ham . Also ordered biscuit McMuffin which was missing from bag. I had to waste gas to go back. Service unsatisfactory, why? There was no line, just me waiting for my order. Cashiers/order taker(there were two) were not busy, no crowd of people waiting to be served. The service was less than minimum wage standard. I seldom buy McDonald's food and I guess this is one of the many reasons. read more

We ordered from DoorDash, two 10 piece nugget meals with a shake and McFlurry. When the order arrived only the drinks were in the bag. I notified DoorDash and went to the McDonald's because my kids needed to eat. I explained the situation to the woman at the drive thru and she said come to the second window and we will give you the food. I pulled up to the window and I assume the manager came over and asked me to explain what happened. She told me to contact DD and I told her I did and in a very condescending tone me that they are separate companies, I am not brain dead, I know they are different I just want my food. Then she asked again about only the drinks were in the bag I told her yes. "I highly doubt there were drinks only." Great, so now I am accused of lying, thanks so much. Then she angrily told me to pull into a parking spot and then someone walked out with 20 nuggets and a large fry. Will not return. Horrible manager with accusatory and condescending tone. read more

Update: Nothing new to report. They still screw up every single order. I've complained via the email listed on the drive thru window and the receipt multiple times. The owner says they apologize and will look into what is going wrong. That was a year ago, nothing has changed. I told them I gave them a one star review and they didn't even know they had a Yelp page (which was even showing as "Claimed" at the time). That gives some insight as to how out of touch they are. read more

I pulled into. The drive-through sat there for 12 minutes before I even ordered the line backed up to 30 cars no apology no nothing I didn't even order and I left. You are trapped. Ride server called me Hun and had several excuses except an apology. Whoever owns this McDonald's better get a better manager fast!!! read more

Normally I'm not a "fast-food" kind of gal, but I was desperately craving a hangover breakfast so I stopped by here as I had a mobile coupon for purchasing an egg white delight and getting a free McCafe beverage. My sandwich was hot, and stayed that way, until I got to my office about 20 minutes later. Got my mocha frappe (no whip) and it was excellent. Like having chocolaty ice cream for breakfast :) Nice, fast, and efficient McDonald's. I've been here twice in this past month (just stopping by for the $2 small McFrappes) and both times the cashier was friendly and ensured that my order was fulfilled accurately- what more could be asked of a chain fast food restaurant? read more

Just to let others know my grandson had chicken nuggets last night and now has food poisoning call them said call back not good customer service or chicken. read more

Nasty ass fries you guys need to change ur grease cause we took our fried back twice and they were so gross. And bad customer service. And mixing up orders with people. The tiny girl at the front is super sweet but the rest of you need to work on customer service forreal read more

The restroom was not clean. The website showed a play area, which they no longer have. They did have a play table with electronic games for the kids. read more

Interrupted me mid sentence while I was trying to order at the drive through, to tell me that they don't have ice cream after 10pm. Rude.

Frequent problems with the drive thru microphones, using the word "hun" to address customers is too casual and can be construed as demeaning. Orders are regularly wrong. Witnessed one worker cleaning outside then going directly back to serving food. Never washed her hands. Really wish manager can fix these things. Tried to leave message about this on the website but no comment section to be found. read more

Worse service ever! Waited 20 minutes for our order. The guy in drive thru wanted to give us an order that was just brought back from the previous car. Not to mention it wasn't even what we ordered! read more

i believe it was the manager, but she was extremely rude when she took me and my friends order at the drive thru, like extremely rude and we are being nice, she had an attitude about everything. Then we saw her making our food and stuff without gloves. then the gentleman at the window was extremely rude aswell, my friend asked for whipped cream in her mcflurry and he rolled his eyes gave us a dirty look and snatched the mcflurry out of my hands very aggressively. don't recommend going there unless you want to deal with rude employees and bad costumer service. absolutely ridiculous. and took everything inside me to not go off on the workers. i work in food and even with rude costumers have stayed calm there was no reason for them to be so rude and do their job poorly aswell. read more

I've been coming here for years and I recently started receiving horrible customer service from the so called management that takes your orders.... I get it that you don't like your job or you hate life. But you don't treat customers who pay their hard earned money to eat at your establishment.? Yet these are the same people who complain at making 15$ a hour but won't get your order right. Don't get me wrong it's a hit and a miss here. Most of the time the restaurant is dirty and no napkins....soda all over the place. Looks like a small child came and destroyed the place. I can honestly say this isn't what I expected from your establishment at all. Please do all the people who visit here a huge favor and bring in people who actually want to work and treat customers with respect. Do better read more

Very poor service, dirty inside, and the worst food. Quality is better around the early morning, and then begins to degrade. I try to avoid it. read more

I have lived by this McDonald's for 15 years and I would reckon I have been here at least 50 times. Not once was my order screwed up. Not once was a employee rude. Not once was the place dirty. I am giving it 5 stars because most of the reviews are ridiculous. People it is McDonalds not fine dining. Tasty, cheap and it delivers what it promises. BTW, I love Egg McMuffins and Big Mac's. read more

By far the worst McDonald's I've ever been to. They don't know how to do their jobs here and don't think they can understand english. So frustrating..I'm definitely not coming back. read more

Lobby is a mess and the staff is incompetent. These guys want $15 an hour yet performed worse than a bunch of monkeys for bananas.

Horrible service, nasty food. The manager is super rude, too. I never liked the food at this specific location but I came here a few additional times and recently they wouldn't take my order at 10:40pm because they were "closed" although their hours state they're open till 11pm. That's messed up. I won't come back. read more

Go to this mcdonalds every tuesday and wednesday and sometimes thursday at about 6:30am for a coffee. I order the samething every time through the drive thru. You would think they would know me when I come in by now but they don't. And in the last couple months that I have been going there only ONE time did they get my order right. Its unbelievable. In fact its a running joke at work with what surprise I get for that day) So then I email them using the email thats on their window and the email address doesn't exist. Jeese people its not rocket science. read more