I saw the evening news how there was so much ice in their coffee drinks that it misrepresented the actual coffee you were receiving. Three sips through a straw and you had a cup full of ice left over. McDonald's changed things and less ice was put into the cup. When finished, there would be about a quarter cup of ice left. The coffee was cold as it was supposed to be and you were not left with a cup full of ice. That went on for awhile but this McDonald's is back to the old ways. Three sips and I have 3/4s of a cup of ice left. I always liked McDonald's for their consistency. It was the same at every McDonald's. Not at this one. read more

McDonald's - McDonald's excessive ice issue was fixed after exposure on national news. 3 sips and this much ice is left. This McDonald's doesn't get it. - Fast Food Near Me - Fallbrook, California

Staff are friendly enough, but I don't know why they put up with that negative group that take up roost with a cup of coffee and opine loudly -all-day-long... If you've been here more than once, you know who I mean. read more

Love the employees at mc donalds keep it up, I love how friendly n clean they are thanks for always making my time good while we dine in or drive tru with my kids love ur kids meals specially ur ice cream!!! read more

Worst service ever. But again I'm not surprised since it's McDonald's. Honestly I don't even really come here anymore due to the HORRIBLE, HORRIBLE service these employees give. Anyway, I went because I just wanted food and something quick. We get there through drive thru, whoever the young man with light colored eyes was taking our order took forever to finally take my order, then when I went to the second window he tells me they're not taking card? I mean if you're only accepting cash at least say it while I'm ordering that way I at least know if you're just wasting my time, I can go somewhere else. Also, I believe it was very unsanitary and unprofessional having a girl walking around where the employees are, in just her regular everyday clothes. Whoever is in charge of this McDonald's should really learn how to their job because all of this is ridiculous. This isn't the first time they have been horrible, and I suggest if they cannot do their job correctly, which isn't that difficult, they should consider looking into other jobs. As for me, I will be most likely be contacting someone higher so they can finally get these kids to do their job right. read more

The floors are slippery from grease. They allow homeless people to loiter on the property and inside the restaurant. Food is gross. There are always thumb indentations in the sandwiches. read more

This group never has their act together. Frequently out of popular menu items. I think their ice cream machine has been broken for two summers now. They have no pride in their craft. read more

This was a really good McDonald's their food is always fresh and never stale. One of the best in my area

80 % of the time I go to this McDonald's, their ice cream machine is broken. I don't know why they don't just take it off their menu. Two days ago, I was there and they said the machine wasn't working. Today, I called and they said the machine was broken. This has been going on for at least 6 months or longer. My husband is in assisted living and loves these sundaes. It is very frustrating that I can't bring them to him!!!!!!!!!!!! read more

This review is for the new McDonalds location in Fallbrook across from their old location... located between Mission and Main. I ordered a large number one and added bacon (3 strips - confirmed by the order taker). When I got home (2 minute drive) I opened up the sealed bag. The bag was sealed with a sticker claiming my meal was "Double checked for accuracy." WHAT A JOKE... My large fries was 2/3 full and were stale. I threw them away. My Big Mac with bacon had only two strips of bacon not three. They have also raised their prices so while this meal typically costs 9.04 (with bacon), this time it cost 9.47 (nearly a 5% increase in cost). My previous experience in this new location should have warned me off... the previous day I went in at 10:31 (cell phone time) for lunch. Their breakfast menu was still up on the screen and I told them I was there for lunch. They told me I had to wait another 4 minutes. I told them it was 10:30 and pulled out my phone. They told me it was not 10:30 until their automated menus switched from breakfast to lunch. I looked behind me and there was no one else waiting to order food. I was the only new order. I looked at the manager and asked if he was kidding. He wasn't.... I walked out and got a burger and Jack in the Box down the street. FAIL on all levels. I will not be returning and recommend anyone looking to for a burger or fries look elsewhere. Don't let the new location fool you - the food is more expensive, and was either stale or not put together properly. Yes it is only one strip of bacon... but when I'm paying extra for it, I don't expect to get 66% of what I am paying extra for. Double checked for accuracy my a$$. In addition you can only make a right out of their parking lot (a terribly designed parking lot and exit). read more

Only because I have to give a star other than that I'd give all WORST MCDONALDS EVER!!!! We walk in and there's the store manager and what looks like two other guys possibly from mc Donald's corporate office. Keep in mind these jerks are standing maybe 3 feet behind us. We're in line, one crew member is purchasing food for himself right if us and don't even acknowledge us, other crew members helping other people that were asking for extra stuff that had already ordered. Also the shift manager I think her name is Daniela also.., nothing no " we will be right with you... nothing!! I'm thinking the jerks in the back will say something but no. Waited about 10 min and no help. I wish this place would get shut down read more

food was old. And I had to wait and pull up when there was nobody behind me in the Drive-Thru absolutely ridiculous. I would give them a zero star if I could read more

Came in for a quick bite. It was FILTHY. Floors tables counters. Actually had ants crawling on the food counter. Called the manager and her reply was just that they didn't have enough people?!? WTF?? Why would I want to eat here?? Couldn't hear the clerk at the counter taking our order---finally had one person come to the lobby area and start cleaning. Geeze for the size of the place it should take about 10min per hour to keep it accommodating. Only 3 tables were occupied and the rest were filthy with hours of debris left behind Im not a clean freak but this is unacceptable and McDonalds should be embarrassed read more

man I'm not the type of person to complain but I went to McDonald's just a few minutes ago and I got a free medium fry and I was bout to eat my fries and they didn't even fill it up and I waited in line for 20 min they always do this they never fill up my fries never read more

McDonald's - Fast Food Near Me - Fallbrook, California

food quality. has gone down hill and prices thru the roof just got a sausage egg. biscuit. , sandwich only. close to $6 hamburgers close to $10.00.. cant wait for jack in the box re reopen burgers fries and drink for just over $ 5 every day price read more

i came by to get my family food today and i went through the drive thru and they forgot my brothers happy meal, my 10 chicken nuggets, and my 2 pies. When I went inside to tell them they forgot things the employee laughed and just grabbed the receipt, no apology. when I got the food they forgot they still forgot one pie. this happens almost every time i have an order larger than 4 items read more

Everytime I come here they make me park and wait for my order there's like 5 other cars waiting all the time sometimes I just order a frap and they still make me wait!!!! read more

Very very poor customer service and ill trained employees have had a enough of crappie service bad food 50% of the time and wrong orders im done with McDonald's to many other choices good riddance micky dump read more

Good grief you want $15 an hour and you can't even get a simple Order right? At least the machines pay attention! Rediculous!

There McFlurry ice cream machine has been out of service for over a month now let me save you the driv

This place has been my savior for days I'm too sick to prepare food. I have an autoimmune condition and sometimes getting food prepared and cleaned up is exuberantly difficult for four people. On days I'm feeling exceptionally sick, I can order two deluxe breakfast and feed my whole family for $10 (if you include my coffee!) Which is even too much food for two boys, a man, and myself. Also, the exmployees are super sweet and are always happy and gentle. And this McDonalds has NEVER gotten my order wrong. I'm not a fan of the actual food there, but as a business, McDonalds despite their representation of over-consumerist America, is a excellent business who listens to their customers wants and needs, and changes to make their customers satisfied. And their ice creams and fish sandwiches are totally bomb. read more

It sucks so slow there is probably like 10 cars in line and it sucks, and pulse there ice cream is always out like ‍ ice cream is the best any way there is better options so if your waiting it line be prepared for them to tell you to pull over by the side and wait an hour read more

When I get food from McDonald's I obviously know what kind of quality I am getting. So this review is not about the food served here. It is about the service. I got to the drive thru at 10:56 and started ordering. I ordered 2 egg and cheese biscuits and specifically said no sausage patty on both. I also ordered 2 has browns and 2 donut sticks. The guy taking my order stopped talking to me for a total of 4 mins until it was 11am and then finally come back when I said "did you get that?" He then responded "we don't serve donut sticks after 11am. So this guy waited 4 minutes to respond to me just so he could be accurate about it being 11am and not have to make the donut sticks. I said "really, we missed it by one second because you went radio silence on me for 4 mins?" The guy didn't even respond. I let it go and when I pulled up to get my order, there was sausage on both biscuits. I handed the bag back to the lady and told her we said no sausage. She gave it to another male employee who returned within seconds with what he said were new biscuits. I looked in the bag and they had unwrapped both of the biscuits and just pulled off the sausage. I asked for the manager, she came out and I told her what happened. She had them remake the biscuits with just cheese and egg, however didn't apologize or anything. It was ridiculous and I will never be back here. read more

I very much was and am impressed with how well they handle their mistakes. To admit to fault is not that easy and most people will not, instead they shy away from the problem by taking their responsibility out of the equation. There have been several times that they have made mistakes but every time they have owned up and fixed the problem even going above and beyond their fixing the issue. They do make you feel very valued as a costumer, they remember you and your orders if and when you are making repeat visits, they 99% of the time they have a pleasant and welcoming attitude- leaving you wanting to return. Although they are fast food, many times it doesn't feel like it, so very rare!!! I'd actually give them 4.5 stars. Its awesome to find such a great place to eat that you actually look forward to visiting! Thank you to the Management and staff!!! read more

"Wow, Do I really have to give Mac Donalds a bad review?" OK now, the food is what it is, I know what I'm putting inside me, and I probably went to Mac Donalds the day after I watched Supper Size Me. This is my complaint, It's not busy, it's just before ten on a Saturday night. I drive up to the robot and a deep woman's voice , no a deep, annoyed, sounding woman's voice asked how can I help you? But I swear by sound alone it felt like, I interupted their break. I gave them my word and proceeded to the second window . The cost was $6.36 . And as I knew that there was a younger gentleman I would say late teens early twenties that said $6:36 as he greeted me at the window. I handed him a ten dollar bill ,one quarter, one dime, and one penny. He took only the $10 and turned back towards the register. I said hey hey wait a minute, I have some change for you. He reached out and as I handed him to change either the time or the penny fell in between the building and my truck. Since he had the change in his hand now I asked him was at the time or the penny ? He looked out on the ground in told me that it was a penny. So I said I got it done and does he finish the transaction he gave me $3.90 cents back. I politely said no no no I don't want all the change that's why I gave you the $0.36 with the dime in my hand. From that point on he grunted and did not speak with me again through the rest of the transaction no thank you though goodnight and made me feel as I had some ridiculous request. I'm 44 years old Generation X. The generation who has cell phones now learn how to be polite carry on a conversation with someone and do their job well. I just don't get it, it's not that I'm turning into a grumpy old man, more like mobile phones have replaced social skills, etiquette, and learning to being ladies and gentlemen. And I thought grabbing them the $0.36 was me doing them a favor. Silly me read more

I love this place keep up the good work everyone much love thankyou to all your chefs I'm almost never disappointed with my food Thankyou so much read more

Been here multiple times. Smoothies are never available. Won't be wasting my time here anymore.

Please update your hours on the website! 9:00 pm and closed, however website says 24 hours...

Unfortunately I have to give one star again. Went there the other night for a parfait, pretty simple, right? How on earth could they mess up that up. I was given a cup full of yogurt nothing else. No fruit, no nuts, nada. That's it, won't be going here anymore. read more

McDonald's - Pretty intense parfait! - Fast Food Near Me - Fallbrook, California

Lets see, place a simple order. I was told to wait in a parking spot, told the guy in the drive thru window to give me extra ketchup, was given my receipt, 2 ketchup packs, missing 2 cheese burgers, and they want 15.00 bucks an hour?!?! Worse Mc Donalds!! read more

Jul 03 '17 My husband and I were here about 3 pm and ordered a couple of meals. Isaiah was very nice, helpful & professional, until this lady manager (on a red shirt) ruined my day. Why? While Isaiah was getting my salad & dressing, I asked this lady manager if i can have 2 cups so i can get a drink while Isaiah was prepping our order. Guess how she responded to me? Quote, "He (Isaiah) is getting your salad, and he will give you your cups when he is done, ok?" Woaaah, my blood rushed to my head and responded, "can't either of them get me a cup since they're just standing there? (2 workers- 1standing on her right and the other on her left)... it is freaking hot outside and we are so thirsty that we needed a drink!" This guy on her right immediately got me the cups. And mind you, I was the only customer!! Now, tell me what kind of customer service you got? We will never come back to your place not 'til you send this lady manager to a course to learn how to respect and give importance to customers who makes your company rich. Also, ice & ketchup dispensersss were empty!! Tsk tsk bad, really bad on a 93 degree temp outside. read more

Out of coffee? Really?!? The kicker was also being out of pancake syrup. At 7am. And the truck doesn't come until tomorrow.

I don't know why the reviews are so bad here. I've been here at least 20 times so far. The staff is very friendly, food is always good, and they've always accommodated me. I've even received free samples among other things. I once forgot my wallet at home and they gave me my food for free because they already made it. read more

I guess Service is done at midnight. Building is lit at 1am as if it's open. No signs indicated as such from vehicle view.

I just paid $10 for that country chicken club sandwich which is all breading, nasty and dry and old at 8 o'clock at night. I don't understand why it would not be fresh when there's nobody there.! read more

I never leave reviews but thought I should after this happened. Came to this McDonald's Wednesday afternoon for my lunch break. I ordered the new Bacon Smokehouse burger, and the new 4 piece spicy honey BBQ chicken tenders. After eating these for my lunch I went back to work. Within 2 hours I felt extremely sick and was throwing up. I acquired food poisoning which lead me to throwing up my entire Wednesday night for 8 hours straight... Furthermore, it ruined my thanksgiving because I wasn't able to eat the next day cause of bad stomach pains and no appetite. I thought I would throw this review out there to warn you guys to be careful with what you order... read more

This has got to be the worst McDonalds I've ever been to...pulled up to the drive thru at 11:30 and wanted to place an order...I was i ignored, so I pulled around to the window to find a car sitting there, after they were served the workers refused to serve me. This place dosent close until midnight.....I'll be calling corporate in the morning. What a joke. I didn't think that McDonald's could get much worse lol read more

Just went through the drive thru and only ordered a Dr.Pepper and Carmel Frapp. The DP had soda dripping down the sides when handed to me and the clerk(maybe manager) immediately turned away to talk to her coworkers, so I had to raise my voice to get her attention. When she turned back to me she was all bad attitude when repeated my request to have her wipe down the sides of the cup. Jeez nobody wants to hold or put I sticky cup into the car cup holder. No apologies at all and to make it even worse, when I finally am on the road and get take a sip of the DP I've been craving all day it's a damn COKE. Get it right people or hire people who can. Oh that's right there's a "Hiring Now" sign in the window. read more

The new McDonalds is definitely WORSE than the old one. The access is lousy and the colors inside horrible. And the burger I got was about as good as the sole of my shoe. Attention to details? Nope. Before ordering I asked the lady if they could equal the quality of an In and out burger? She gave me a.blank look! Hah? I' and falmily Will never go back! read more

We visited this location this morning.. food took longer than expected for two meals. They forgot butter and salsa and on our big breakfast we only got 1 piece of bacon thinking it should have been 2? read more

A very poorly managed McDonalds. And I'm just talking about the drive thru. I've never been inside. The food is the same as every other McDonalds, mediocre at best. However, their drive thru is horrible!! If you must go here, always ask for a receipt from the drive thru cashier!! Because, you will need it at the service window. This place will ALWAYS short you on your order!! Myself or family members have been here maybe 8 times in the last 3 months. Usually only because we're desperate for something different. Each time we've been here, we've been shorted at least 1 ordered item. Not something little like a hash brown, but an entire sandwich. It's like their entire staff doesn't know how to count!!! My son went through here the other night and ordered a 20 piece Chicken McNugget and when he got home there was only 16 pieces! And no, he didn't snack on them on the way home. This morning was the final straw. I ordered 5 different breakfast sandwiches, 2 hash browns and a coffee for some of my family members. I asked for the receipt, because I knew I was going to need it. At the window, I got my coffee, check, then the food bag, missing 2 sandwiches!!! Only 3 out of 5 in there!! I said I'm missing 2 items, the window employee asks me what items are missing!! I said I don't know at a glance I only counted what's in the bag. You should try it sometime!!! I showed them my receipt and they finally figured it out!! Why is it they don't at least compare the food items on their screen with the count in the bags? Too logical I guess. Management needs to fix this!!!! Too late for me, I'm never going back!!!! read more