Ordered but was not ready. But the. Food was cold. Received no ice. Why? The nuggets were cold and hard. The hamburger had cheese I said NO CHEESE. THE FRIES were not hot. I love hot mcdonalds Fries. But this dinner ended up in the trash v. I was very disappointed. read more

You typically don't except exceptional service from a fast food drive through, but tonight the associate Junior pleasantly surprised me. On top of going through the drive through at 12:30am, I had a very large order for 7 people. Junior was very patient, got all of our drinks correct, gave us all the sauce we asked for (and more when I asked him at the window) and made sure that I got the order in a timely manner. McDonald's needs more people like Junior! read more

I highly recommend management here is highly intrude. Excellent with customer service really good with customers in the drive-through knowing exactly what they want to order. I highly recommend the McNeil. I highly recommend this McDonald's to any family or friend. Please make sure to leave the management a good review. read more

Lone Star again ! After a month long boycott of this location , I went back. They overcharged me once again, on 2 different items , my Big Mac and my 6 piece nuggets . Basically a lack of training on employees at the register that barely speak English . The next boycott will be for 2 months even if they offer me free food on the next visit ! read more

McDonald's - Overcharged ! - Fast Food Near Me - Encino, California

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thats actually nasty i still feel the grease in my hands as i type cold nuggets but covered in oil read more

McDonald's - Fast Food Near Me - Encino, California

Good food, their portions becoming smaller they started charging $.10 for a bag when I ordered my food and they don't give you utensils or ketchup if you don't ask for it read more

Restaurant brought me contaminated food to curbside area, when I complained I was told too bad.

Service is terrible and the wait is long, your left waiting for your food with no attention from staff. The ambiance is sloppy and not clean, the floor is sticky and the trash is overflowing. The manager Jose had a line of customers waiting at the register to order without even acknowledging them at all. Furthermore, the food was completely cold by the time I received it! Terrible location, KEEP DRIVING! read more

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Jose was our check out person and he was so very helpful and courteous I myself don't like the new check Out service but Jose made it very pleasant and he went above for customer service. McDonald in encino Encino Great job and love the breakfast burritos and food came quick and delicious read more

We were heading home after a business dinner on the Westside on a Tuesday evening. It was getting late, and as we never had dessert, a sugar fix was in order to get us home. After many miles of driving on Ventura Blvd. from Sherman Oaks through Encino, we came upon this McDonald's. The drive-thru was open and ready for us. They were on a late shift schedule, with minimum personnel. As such, the money collection and food distribution happened at the same window. For odd reasons, neither exterior window was marked at all - not even with a header of trim to call attention to the location of the windows. I found that rather odd. I would think that when it's raining it would be very awkward to be serving with no overhead protection at all. Despite that, mission accomplished - a small McFlurry for me, and milkshake for Dear Hubby. Off we went into the night. read more

McDonald's - Fast Food Near Me - Encino, California

The food was good. I ordered 2 egg mc muffins and a hot cake. And also if someone is reading this I am a kid. Service was decent when we went to drop off our car at the gas station, we came back and saw our number was gone from our table they said they were sorry though. The location and sighting was good read more

This is our local McDonald's down the street from us so on occasion when we're wanting a breakfast sausage McMuffin we come and get it here. Your typical McDonald food which is not bad for fast food. But I do give it 2 stars because the people that work here, the English is very hard to understand going through the drive up to order the food is very hard to understand what they're saying when you get up to the window to pay.it's the same situation. Probably wouldn't be so bad to deal with if they were a little bit more friendly as well with a welcoming smile on their face. Customer service is lacking at this particular location. read more

This is probably one of the worst McDonald's in the area The managers are rude. I was double checking my order and mentioned one the sandwiches was wrong, the manager Poly or rolly (I don't even care to remember) was extremely rude rushing me and taking my whole order back when I had double checked myself and it was only one sandwich. They need to work on customer service not the best and don't recommend I wish I could rate them 0 stars read more

Edwardo thank you for having excellent customer service and being patient and Roxanna Thank you for helping me out thru the drive with the code read more

The employee's don't care about guests here act like they hate their job and when you ask for a Dr pepper to drink and bring you a coke andthis lady was very rude to my mother when she told her that wasn't what I ordered read more

Terrible McDonald's . This is my local location since I was a little kid . I have seen it go down hill fast . The last few years they cannot get an order right to save their lives . A couple days ago their app was broken and I went into the location to order . The app allows the sauces you want . I order a chicken nuggets and they tried to tell me each sauce was 40 Cents . I told them the app was broken which they acknowledged it was but said they operate separately to normal McDonalds protocol and they will stick to the charge and could care less about my business . Ray Croc is rolling over in his grave to see how crappy this location is . Do yourself a favor and go to the location in Tarzana or across the street to Chick Fil A . read more

negative 10 or 20 NOT WORH EATING THERE ALWAYS ORDER WRONG BUNCH OF charge you but give you your order wrong i am soooooo angry i don't understand why the main office doesn't do anything with this store .DO SOMETHING YOU TAKE MY MONEY AND WRONG ORDER OR SOMETHING IS MISSING. hell with this store they are so busy talking about personal life don't give ... to the customers. plz shut this store down if you can't change your customer service read more

They had a really bad customer service!This one worker gave back the wrong change and has really bad attitude I asked nicely and said " Hey Miss you have given me the wrong change amount. Can you give me 5 dollars more for my change?" She yelled! "No! No! No! Take it take it I don't care" then she proceeds to close the window on me at that moment I felt disrespected and still do I got my food and she said "Take your food and leave!" After this interaction I don't think I will be coming to this mc Donald's and I don't think you should either! read more

This is seriously the worst McDonald's everytime.. I stopped going months ago but tonight because it is the closest one to my house. I knew I shouldn't but I wanted to save time. Ended up wasting more time... we pulled up to drive through. They helped two cars before us. It was 945 pm... no one said anything through drive through. We said hello. They said hold in.. we waited 5 more minutes and turned the corner. Saw no one was in line and they still didn't help us. No food and wasted time... I also stopped coming before because there was always food missing from the bag read more

Not recommended. Extremely poor service. Few times, I have been to drive thru. Rushing to get orders, then we pay, and please keep receipt because they surely make mistakes and they don't accept it. I always keep receipts specially on this location. Then the last obstacle is getting the food. It's always missing or wrong order. I assume there should be an issue in their system when receiving orders. Then you should pay for what you asked for originally in the last window. That's why it's a longer wait time. Also I paid attention that people are screening inside there. At the second window, the new employee was helping me to pay, and a man (perhaps a supervisor) was screening at her for another issue. Then surely you have problems ! I called the number they provided at the window and on their receipt to give my feedback, no answer! Expected! Not recommended, poor service, poor management, poor knowledge of customer service. read more

McDonald's - Poor service - Fast Food Near Me - Encino, California

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The guy on shift at 2am just made me the best McDonald's I ever had. I could tell that dude understood the price is steep but he made me the best burgers and fries ever. Ingredients perfectly distributed throughout. And at 2am. Give the man a raise please. read more

I've been a McDonald's client since forever like many other people. But this McDonald's has the worst service I've ever experienced. It's around my corner so unfortunately it's the most "convenient" for us. Every time we are there for breakfast time the drive thru cashier is super rude. But today they crossed the line. I always order through the app, this time I wanted my iced coffee with easy ice okay the app doesn't allow you to ask for easy iced is either extra or non so I put non. I asked my husband to pick up our order and he was surprised they gave him the cup almost filled to the middle and they told him "since you order Large with no iced this is what you get" he was shocked didn't even know what to say, he asked for sauce and was told he had to pay for them so he said never mind because they shouldn't be charging for sauce. This is a multi millionaire company is ridiculous the employees act like if their paycheck is going to come short because they handled sauce to the costumer or a full size coffee. RIDICULOUS! read more

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It's alright. It just hits the spot late at night. McDonald's fries can't be matched anywhere else

I would give it a negative stars if I can. McDonald's should have standard, but this is the one not even close to any kind a standard. Sadly!! read more

Bad attitude! Cold food! Incorrect order! Every time! The only reason I keep going is close to home but from now on I rather drive extra miles and get better quality food and attitude service! The only reason I give one start is the review won't process till you click a star! Dnt recommend this place! read more

Customer service is horrible I waited 30 mins for my food I asked to speak to the manager she never came to the counter to speak to it took for another individual to speak up to get my food smh I'll never go back!! read more

McDonald's - Fast Food Near Me - Encino, California

I don't understand how can order a happy meal on app include toy choice, still forget toy? How difficult is it to do your job read more

Very convenient located to our house but they ALWAYS mess up the order. Since the menu items are fairly straight forward, nothing is tossed that sent made correctly but 75% of the time, there is no toy in my sons happy meal (leads to a very ticked off 4 year old). Will continue to go here because it's usually great for a McDonald's meal but will always check the order before leaving. read more

I'it seems that I'm not the only that has a problem with this Place, they seem to not care about about the customers. The times I've went to this location, they always seem to miss an item. The worst part is that they where not even busy. Avoid this place, but if you can't make sure to review your order before you drive off. read more

Horrible location. Food is always cold and old. Fries always undercooked... Rarely get napkins without asking and if you ask you get one or two. The most stingy Mcdys i've ever encountered. If I'm already stuck having to buy fast food, i'd rather not give this location my money for the cold, tasteless garbage they serve! Go to the other Encino or Tarzana location. read more

Literally just watched them serve kids who weren't in a car and weren't wearing a mask at the drive through. Held up the entire drive through because they didn't have enough money too. What a joke. read more

McDonald's - Fast Food Near Me - Encino, California

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I just ordered a fillet a fish sandwich bottle of water and a soda. After I pay I go to the other window and deal with a rude lady who got the order wrong. She was blaming me, wow I went and threw back my food and just left. You are a bad individual who does not care about anyone. You should not be working at a fast food place people who come here want fast food not to turn in circles on the order that you guys messed up on. Today I will be hungry and I hope God punishes you with very bad karma for allowing this to happen and for treating people the way you had treated me. read more

this place is poorly managed. We pulled up to the drive -through and placed an order. The order taker didn't give us an order total, and didn't tell us which window to pull up to. The car in front of us had to wait for their food. Instead of pulling off to the side to wait, they turned the car off at the window and waited. So much for fast food! read more

McDonald's - Car turned off waiting for food in the drive-thru. - Fast Food Near Me - Encino, California

I have never felt the need to write a review for McDonald's but the things I dealt with just now are so ridiculous to me that I had to for this particular location. I ordered a cheeseburger happy meal, sweet tea, and nuggets for curbside. I waited 8 minutes for curbside and the manager (wearing a manager shirt) came out, I rolled down my window and said hi, she said hi back and I was given my food with her repeating what I ordered. I opened the bag and noticed no sauce. So I walked inside, noticed quite a few people waiting (I now understand why I had to wait a bit), and went to the front on the counter and noticed the same manager and asked her for sauce that was forgotten in my bag. She responded with, "what was it?" I told her which and she said "you were the mobile order outside right? I swear I put it in the bag." I said "you can come outside and check because it's not in there, I check all bags." She still kept saying she had put it in there. No apologies, just trying to correct me and say I'm wrong without saying the words. After that, I get home. We notice the sweet tea is straight sugar. Non-drinkable. Our cheeseburger is missing the patty. Our happy meal got two apples, no fries. What in the world is happening at this McDonald's?! I feel bad leaving a one star but this is ridiculous. read more

McDonald's - No patty in the cheeseburger... - Fast Food Near Me - Encino, California

5/08/22 Skinny dark hair dude working night/grave yard shift. You over charged me on purpose cause I asked about soft served late at night. You must really hate your life. the $9 you charged me for the 6 piece and fries. You have an attitude problem. Maybe that's why you're stuck at McDonald's. Enjoy your life bro it ain't that serious. I just wish I could give you that 9 dollars instead of the big corporation. read more

Worst customer service ever, Always messing up my orders this is the 5th time. I am never coming back. read more

I order a20 Piece chicken nuggets they only gave me six not only that there was a fucken hair right there not going back there again read more

McDonald's - I order a 20 Piece chicken nugget I open this box there is only 6 and there was a hair on it wow never going there again - Fast Food Near Me - Encino, California

By far the worst customer service and the food is just as unSatisfactory. After two mistakes they treat me as if I caused the problem, and then, they "correct" the problem with an attitude and another mistake. I felt as if I shouldn't eat the food because the way they reacted to me complaining had me thinking they would sabotage my meal in someway. The Night shift Is so rude and disrespectful, I felt as if I did something wrong by coming to the drive-through to order food. Oh yes, I forgot to mention that the infamous shake machine was in fact inoperable just like the rumors and the jokes. Sorry but you decided to come to McDonald's and apply for a job acting as if You wanted to work there, every single person who has an attitude that does work there needs to remember that day they applied nd bring back that employee!!!! read more

CAUTION: if you order a beverage and would like a free refill DO NOT step outside the store! The cashier admitted they give refills but NOT if you go outside. So, in the hypothetical event of a global pandemic, and should you prefer not to eat indoors, don't go back in and ask for a refill. They don't care. Admittedly, McDonalds does not attract professionals as employees and training to be courteous must have long died out since I had my first job at McDonalds in the 70's. It's sad that they've lost the human element. BTW - the coffee we received was SO bad they may have unknowingly done us a favor. read more

Their drive through is so slow, also they are always forgetting staff and the last time that I ate there I had crazy noches.