Been driving in my truck all day on and off for six hours. Decide to pull in for a quick coffee. Place is mostly empty and there is nobody behind the register. I look over to the drive through window I see three workers talking with each other. One looks over, sees me and continues talking. 15 seconds pass, she looks over to me again and again keeps talking. After about 45 she decides to come over. I'm not going to use the term "walk" because she was moving so slow it would not be considered walking. Her demeanor wasnt helping as she wore a "I would rather do ANYTHING in the world right now than to help you" scowl.
She mumbled something I couldn't understand but I presumed it was something to do with taking my order and I ordered, "a large coffee, leave room for cream, five creams, and four honeys."
Her response was, "we dont have no honey." I asked about not even with breakfast. "We ain't got honey." I told her that I had ordered coffee with honey in dozens of McDonald's. But she was through and "walked away." At this point I figured she either wasnt aware that McDonald's in fact has honey, or she was too lazy to bend down and look in the cabinet. Either way I was I the midst of arguably the worst customer service I had ever witnessed.
While waiting, several minutes passed so I decided to go to the Kiosk and order honey, just to see what happens. After that I walked to the waiting counter and watched every one of the front end employees move almost in reverse they were so slow. Then I notice the coffee station had two coffee pots full of water, soaking I guess. So several minutes have passed and nobody has even considered making coffee!!
I ask about my coffee and they say they have to brew some---duhhhhhh!!!
At this point I'm done so I ask for my money back and she says she has to get the manager and that will take as long as brewing coffee. What!!!!????
I ended up leaving with no coffee and left my $2. WORST CUSTOMER SERVICE EVER!
Later I stopped at the McDonald's in Sorrento, got my coffee(with honey), and had a lovely experience.
I mentioned to the manager about my experience at the Donaldsonville McDonald's and she laughed and said it wasnt the first time she had heard that.
Ha!!!
Donaldsonville McDonald's...you are awful. read more