Usually my wife and I come here when we're having bad mental health days after work (around 10:30 pm). We order online in the parking lot since she has severe anxiety for ordering AT the speaker and pick up our order through the drive thru. February 11, 2023, we had a terrible day and wanted to decompress. We ordered (21.00) and went into the drive thru to pick up. We were at the window for pick up for 30 MINUTES. The girl at the window was more interested in her phone conversation than service. When we did FINALLY get our order, EVERYTHING was wrong! I added spicy ranch to all my food, my wife subbed all meat for black beans, and was supposed to get a grilled burrito. None of that was done. I've been coming here for ages, and my experience has been mostly good until they started continuously preparing my order wrong. The ONLY thing they got right was that I had a Dr. Pepper.
Don't waste your money for nonexistent customer service and a wrong order. There was a line so we weren't going to go through the line again.
This place needs to pay their people more so they actually care about the job they're doing. read more