This is the 2nd time in a tow that they didn't give us our complete order. Fortunately this v time I made sure we had the complete order. Last time I got home and was. Missing our drink. I also don't understand they have us our ice cream order first then had us drive to a spot to what several minutes for the order. Today was a hot day and was melting. They should have given it with the rest of the order. read more

Ordered LARGE Iced latte with light ice on mobile for pick up, Picked up this monstrosity. First of all this wasn't even light ice but that's not the main concern. The main point is this cup is missing over a quarter of the actual drink?? Politely asked the guy at the window (10/13; 10:40pm) if he could add more? And his response "oh you ordered light ice so that's how it comes we can't add more". In my 4 years as a barista i have never seen someone order a drink let alone coffee with light ass and have ALMOST HALF THE ACTUAL COFFEE MISSING?? This is actually outrageous we paid for a large we expect A FULL LARGE. Dude was super rude about it too acting like we were the dumb ones. Maybe he was just too lazy to fill it. read more

McDonald's - Large Iced Latte - Burgers Near Me - Chula Vista, California

Customer service is trash! The guy serving the food has like, 100000000000 piercings on his face. Had to ask for something like 5 times before getting it. Management or even corporate needs to show up and teach this crew the base principle of customer service! read more

Came through the drive thru and got a 10 piece nugget, bacon double quarter pounder with cheese, and a large fry. They parked us and it took about 15 minutes for our food to come out and the fries were cold. read more

This one is for larry. Horrible customer service. Left a review 1 year ago went back and still super disrespectful and such a sour person. Employee was doing amazing and he came in and started scolding them for no reason then started giving me attitude even yelled at me when i rang the doorbell twice. Not manager material. Have him go wash the bathrooms where there is no interaction with ppl. read more

I ordered 6 burgers and 1 large fries Asked for 3 ranch and 3 honey mustard (1 for each burger) they only gave me one of each and they said "more sauces and we charge" i said cmon just hook it up with 2 more we got 6 burgers... they said no bc we didn't order nuggets. What in the sh*t? Employee was nice but thats LAME SAUCE. I ordered 6 burgers and can't get a sauce for each one? Yeah gonna call my credit card company and dispute this charge. Who tf eats a dry burger??? Charging for sauces this way is idiotic, i understand charging if i asked for a lot of sauce with very little food. But cmon, i was reasonable. A sauce for each burger isn't asking for too much, i shouldn't be charged. McDonald's question mark? LameDonald's / CheapDonald's more like Way to ruin my food read more

My kids loving coming to McDonald once a week and enjoy a kids meal. Their playground is most of the time clean and definitely can enjoy the time as long as they are not crowded. Customer service is simple and get you ordered right away in the front kiosk . Picked up a quick breakfast this morning and headed straight to work. Definitely Recomend this location . Ramell went above and beyond my service read more

Went to McDonald's hoping a specific BT21 character was there in their Happy Meal promotion. I asked the cashier and she said who I was looking for and I told her and she said yes they have it! She was very kind and friendly. Even a staff member who was bringing food out for a customer waiting curbside greeted me and waited for me to exit! The burger and fries were delicious too! read more

My kids love McDonald's and we frequent this location often. The food is always fresh, great fast service, and seems to always be busy. The vibe is low key and what you expect from fast food places. This place is always clean, there is plenty of seating, and have a decent play place for the kids inside. There is a drive thru, inside dining only, a play place, plenty of parking, curbside pickup, delivery, and counter service. This location seems to always be busy, being it's in a shopping center, and located close to a high school. We utilize the phone application for placing orders, daily discounts/deals, and free rewards. We found doing this and adding a payment option saves a lot of time and having to pay in person. If you use the app, you earn points and are able to use the points for free items. The food is what you expect and always tastes the same no matter what McDonald's you eat at. The kids love the fries, chicken nuggets, and cheeseburgers. Occasionally we will splurge and get them a happy meal. It's open 24 hours and very convenient. read more

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this place doesn't even deserve a 1 star... the manager here I forgot her name is Asian and she's loud and rude to ppl. Not friendly at all... I will never visit this location again!!! Do better lady! read more

The french fries that I've ordered could've been warmer!! As for the ambiance, NEVER dined here, but it looks clean inside. This young man had CHARGED my credit card the FULL AMOUNT when I handed him my $20 prior to my credit card! Oh my goodness!! HATED waiting LONGER to have his sup or manager RE-DO the payment method!! Used a deal from my McDonald's app to help me save money! read more

McDonald's - Burgers Near Me - Chula Vista, California

I went through the drive through and when I was tapping my phone with apple pay, apparently their "card reader broke" but I was still charged. They tried charging me again, this time from $25 to $35, and I was over it so I asked if I could get reimbursed but all the twink at the drive thru had told me was, "I mean, if you don't have the money..." LIKE WHAT???? read more

I know it's McDonald's guys but maaaaaan ..... rush you to the pull forward parking . I'm in a big truck ... then no straw no sauce and then want to tell me to not park off to the side next time .... How about get the order right . But y'all deserve more money an hour .... Shiii$&@ read more

Every time I order food at this place, they keep messing up the order, the food is either too dry or undercooked, and the service is consistently poor as it's mostly run by kids who seem to keep forgetting one of our orders. read more

Best customer service foods always great place is always busy yet clean never has a problem there

Worst service ever. The workers were very rude and the food looked horrible. Would never recommend anyone to ever come here

Don't go to this place if you're collecting Tannies. They are the rudest of all the McDonald's I've been to. If I order two, All the other McDonald's would at least give you two different dolls. These guys won't and they refused to exchange. Happy hunting Army!!! read more

The young girl manager is ridiculous. I ordered a lemonade with light ice and she proceeded to give me a drink that was half empty because "any drink with light ice gets less drink" HUH??? Never in my whole life has a McDonald's done this to me quit making up your own policies & just fill the $1 drink up that doesn't take any money away from your $17/hr read more

The lead lady/supervisor needs an attitude adjustment towards customers and her co workers. They only put half of a cheese in my fillet o fish read more

McDonald's - Fillet O Fish with HALF CHEESE - Burgers Near Me - Chula Vista, California

A great location with a brilliantly welcoming staff. Service here is truly good ! Clean location with a play place for the kids! A great place for family visits! read more

Had a mobile order today. French fries were cold and they didn't put any sauce we order on the mobile app with my 20 piece mc nuggets. They are off their game tonight. read more

McDonald's - French fries are cold in the middle no sauce for 20 piece Mac nugget - Burgers Near Me - Chula Vista, California

I have been dying to try the steak, cheese and egg bagel so I preordered it via the Mobile app this morning. Got to the busy drive thru at 10:20am and relayed my code to the female cashier at 10:25am. Got my receipt at 10:35am from the first window. Got to the second window at 10:40am and the male cashier said to wait at another window til 10:45am where the manager finally comes and tells me that their grill is broken? And offered to refund or give me another lunch sandwich or come back another day for a breakfast sandwich . I said fine I'll come back another day. He takes my name with the window still open so I assumed he was getting me a voucher. I continue waiting at the window for another 5 mins til the male cashier from the second window asked why I was still here. I explained that I was waiting for a voucher from the manager since the grill was broken. He tells me, "no we ran out" and gets the manager who comes back and said "oh I took down your name already." At this time I'm annoyed and it's hot with my car windows and it's almost 11am. So I tell the manager, "I'll just take a quarter pounder , I'm gonna go to the store quickly and come back." So I go through the drive thru again at 11:10am, no one knows what's going on and there's no quarter pounder ready and guess what I wait for another 4 mins at the third window again where I finally got a sorry for the inconvenience by the male cashier. By the time I left at 11:15am, it has been 55 mins wasted. I paid for a quarter pounder when I really wanted a bagel and they honestly should've just told me from the start that they had ran out of the bagel sandwiches instead of some crap bout the grill breaking down. How do they grill hamburgers then? So inconsiderate of the manager and I'm never returning to this location. read more

McDonald's - Just waiting aimlessly here for no reason!!! - Burgers Near Me - Chula Vista, California

they got my whole order wrong i asked for a large fry and they gave me a medium and i asked for a medium caramel frappe and they gave me a small. read more

I feel invisible when entering the store while Door Dashing. Other individuals are visible to the crew. I feel bad the delivery customers if and when their order arrives lukewarm. read more

The app advertises sausage McMuffin buy one get one for a dollar. I pressed that option in my phone. When they gave me the order, they gave me only one. I complained why it came out to be like that. Female Manager threw it in my face: "you were the one who put in the order." I was confused by the app and showed it to her and she had no inclination to find out why it came out that way, only to place blame. I had never had such poor customer service where they didn't at least try to figure out why the order came out to be like that. Well, realistically, as much as they don't really care whether I come back or not, this may help me eat less junk food. read more

I stopped by here just now. I tried to go inside and signs show it closed. When I asked a employee if any outages of food or menu items, he said I dont know and walked off. Drive thru line was open and long. Yet people still eating inside and exiting as well. The employees have been getting worse lately and I go even further to another mcdonolds I can receive the service and items im looking for and deserve as a weekly customer. I dont recommend this location. Inside usually is clean, kids side always dirty though. The food is ok just bad service. read more

This is consistently one of the crappiest McDs drive thru locations I have had the misfortune of patronizing in all of San Diego. Scratch that. This is the worst drive thru I have ever experienced of any fast food joint anywhere. Despite my many craptacular visits, I still infrequent this location due to its convenient location in Chula Vista. Hopefully I'll do better to remember what a time-suck this restaurant is and stop coming here and wasting my time. This location seems busy no matter what time or day of the week I visit. But it's also true that they are grossly inefficient and just plain slow. Some of the horrible drive thru experience can be attributed to poor training. Some of horrible drive thru experience can be a lack of staff. The rest of the horrible drive thru experience can be attributed to apathetic (or maybe overwhelmed & overworked) staff. This location features TWO drive thru lines that merge into one, which is supposed to mean more customers can be served and the lines can flow rather quickly. That's been the nice experience I have had with other busy McD's drive thrus, but NEVER EVER here. On the particular visit, I was with my kids and dropped my order via the app to minimize contact. When I arrived, the drive thru lines were long, as usual, so I parked in one of the designated pickup parking spaces and opted to have my food brought out to me in the parking lot. The app then told me there was an issue with my order and I had to go into the restaurant. That was not an option, Given the COVID-19 situation, and the fact I had my kids in the truck with me. Using the app, I reselected to pick up via drive thru and was given a code. Then I had to drive around and get into one of the long drive thru lines where I spent the next almost 30mins (start to finish)!!! By this time my credit card company sent me a text confirming the charge. When I finally reached the speaker after about 15mins, I was more than ready to provide my order number. Instead, when I mentioned I put in my order via the app I was told that the restaurant's Internet was down and they were not accepting mobile orders and I had to pay with cash! Luckily I had cash on hand but I can only imagine how inconvenient this was for anyone who was stuck in the drive thru line without any cash on hand during this time. I proceeded to put in my order then waited almost another 15mins before reaching the first window to pay! The staff, who were all wearing gloves and masks, resembled ants scrambling after someone steps on their organized line--complete disarray. I got my order, parked nearby to confirm its accuracy and give my starving kids their food, then hit the road. I can understand not being able to immediately tape a simple "no mobile orders. cash only" paper to the speaker or outdoor menu as I have seen at other restaurants, but I was here almost an hour from when I dropped my order via the app until I finally received my food. I spent about 10mins sorting out my app order issue. About another 30mins in the drive thru. And another 10mins in the adjacent parking lot giving my kids their food in my vehicle. I'm all that time no one posted any signage about this issue, which is telling about their training and customer service. Additionally, The charge to my credit card for the mobile order that was never fulfilled wasn't reversed until almost 48hours later. So if you have nothing better to do but waste time stuck in a drive thru then visit this location and bring cash. You can also refer people you don't like here too to torture them. read more

McDonald's - Yeah you'll be hearing from me soon - Burgers Near Me - Chula Vista, California

The service is currently AWFUL. Would really like to speak with the owner or someone above the GM which needs additional training on how to handle customer service situations. She actually said "We are a business and make money based on sales". She said they don't have a corporate office and "if I wanted my money back I need to return the food". After I waited almost 30 minutes after I ordered on mobile 30 minutes prior to that. A simple case of hire the right people and train them properly, also, invest extra time in training your manager properly. Doesn't matter if it's McDonald's. read more

The purpose of a mobile order is to get your order in a timely fashion, and it doesn't mean sitting at the curbside pick up for 15 minutes. Lousy service these people need to get their act together compared to the other McDonald's. Never again. read more

Counter clerk was friendly and helpful. Food was prepared quickly. Good service today at this store. Enjoyed the Bacon, Egg & verse Biscuit meal! read more

McDonald's - Burgers Near Me - Chula Vista, California

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The night crew has to be so good at making fries because there's no way they've been this good this many times in a row

The service here SUCKS. The manager who is named Nicole is so rude. On the app you can order sauces for no charge and i didnt get 2 sauces. She didn't even give us the correct sauces. She argued with me while I was asking for the correct amount of sauces I ordered on the app and would not give them to me. She should be reprimanded and she is a shitty ass manager i'm sorry but she couldn've been nice and give us one more sauce.. SHES THE MANAGER wow . Never coming here again and i've been a customer for YEARS. read more

Me and my wife love coming to this location. It's quick and there's never a complaint when coming here. The parking is vast since it's in a shopping center and of course there's a drive thru, there's even a double drive thru for a quicker response time. You would think that during a pandemic where you can't go inside a business and the only option is drive thru that a business would over flow with cars and they couldn't be fast enough. But that's not the case here. They were definitely on top of things at this location. They got our order, once we drove up and they weren't ready, they told us drive up and wait in the waiting parking spot. They later came out and brought us our food. We then asked the employee if the Ketchup was in the bag, she then ran to the drive thru window and ran back and apologized. She was so sweet and helpful. So if you are hungry and want a quick and cheap meal, then this McDonalds is definitely a good spot to be!! Open 24 hours and always a good choice! read more

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Greetings everyone, so my kids wanted McDonald fries... being the great dad I am I succumbed to the pressure and spent the $1.49 fries special on the app. Much to my disappointment this is what large fries consist of now. Deep in the large fries container were the fries but about the quantity of a small. In fear of a small scale rebellion from my offspring I talked to the employee and got "yup that's a large". Not wanting to start WWIII, I put my tail between my legs and broke the hearts of my children. Thanks McDonald's Eastlake for destroying my kids lives and breaking their fry-loving hearts. But seriously if you want your kids to be productive members of society in their later lives find another McDonald's or better yet buy a package at the supermarket and fry up your own. Disappointing read more

McDonald's - Supposed "large fries" disgruntled kids - Burgers Near Me - Chula Vista, California

The food is always fresh, the service is fast, and the employees are friendly. I sometimes come here after work to get a quick meal even though it's not the closest one because I can always count on fresh food and they never forget any items from my order. Honestly the only store I trust. Great service! read more

They have self-service ordering kiosk, but the one i used didn't spit out a receipt (it got stuck inside the machine). Good deal on 2 for $4 sausage egg McMuffin! It was small on the inside, but we were able to find a table to use. They also have a big indoor playground. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ ) 2019 read more

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I do not recommend this restaurant, they do not let customers eat inside the restaurant, all the students are eating standing in the cold. The Manager doesn't want the restaurant to get dirty and the restaurant is empty and everyone is eating outside. I understand that if you don't consume it's fine but if you are client the employees do not suppose to treat you that way. read more

Management service is horrible I bought chicken nuggets. They gave me one barbecue sauce and did not want to give me another one or sell me anymore. "They have limited stock" what a joke. They also just slap burgers together all messy with no sense of pride in their food. Big thumbs down read more

Rude staff, one of the night manager hung up on me when I was trying to call and ask about my work schedule for new hire. He told me that he was busy and to call back again after 30 minutes, so I waited about an hour before calling back and when I did, it took about 5 phone calls for him to answer and when he did, I asked if it was the same manager I was talking to earlier and before I can even finish that question, he hung up on me and never picked up any of my calls. This is really unprofessional on his part to be honest and as a new hire, I think that they shouldn't be treating us like this, especially someone who just wants to know information about their schedule. read more

This Mc Donald's is the absolute worst!! I ordered a Big Mac. Large Fries and 10pc Nuggets. I asked politely if my order could be customized by being freshly prepared. No problem replied the drive thru person and we pull up, pay and was directed to the 2nd window. Guys look at us funny making us feel awkward while we sit in the drive thru line. I compliment the young guy who helped us at the 2nd window because he had a cool J Balvin Tee on. He offers us sauce and hands us our "freshly prepared " meal. I get home and why are the fries EXTRA SALTY!!! WHY IS THERE MAYO SPREAD RICULOUSLY ALL IN MY BIG MAC!! I JUST CAME FROM THE E.R. AT 2 A.M. I am absolutely livid!! This is not acceptable. I feel like I was a victim of a prank and all of them were in on it. Sad. read more

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