I placed an order around 12:00 AM for 40 nuggets, two large fries, and a McChicken. It took almost two and a half hours for my food to arrive, which was already extremely frustrating. On top of that, both the DoorDash driver and the manager gave me misleading information about the status of my order throughout the process. While I was calling the manager about the delay, my friend happened to be at the restaurant getting food around the same time. My friend told me that the manager was giving out free food, including fries and burgers, while I was still waiting hours for my paid order. I found this especially frustrating considering that the manager told me over the phone that he was personally making my order and making sure it was given directly to my DoorDash driver. When my order finally arrived, the food was in unacceptable condition. My nuggets were completely cold, and I was missing three nuggets. My McChicken was extremely deformed, and both of my large fries were rock-solid and freezing cold. To make matters worse, none of the sauces I ordered were included. Considering the manager specifically told me he was personally making sure my order was prepared and handed to the driver, I find it hard to believe that the missing sauces were an accident. Overall, I am extremely disappointed with how this situation was handled. Waiting nearly two and a half hours is unacceptable on its own, but receiving cold, incomplete, and poorly prepared food after that wait along with being given misleading information made the entire experience even worse. read more

McDonald's - Said manager minutes after hanging up on me in a rude manner, handing out frappes quote, working on my order - Fast Food Near Me - Charleston, Illinois

the workers kept lying to us saying our order was picked up and the manager on duty tonight got mad at us over the phone and did not help at all. and then he kept lying to us saying people picked the order up. i added a pic of the manager who wasn't helping. and he was calling us "the crazy lady on the phone" all cause we waited over 2.5 hours for our order. i don't even think this place deserves a 1 star. they also intentionally forgot our sauces. and one of our fries. read more

McDonald's - manager - Fast Food Near Me - Charleston, Illinois

All this photos are in the past week. Today I order a large fry and again I get medium with extra space. I ordered 2 Big Macs 3 days ago and there was no meat (and didn't get a receipt because it was a mobile order, late night, and the girl didn't open the window to ask). And you can read on the bag egg and sausage McGriddle. Got charged for an egg n sausage McGriddle. If I complained everytime I'll be there every day. But only late night in Charleston. I will just do this instead. read more

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Actually the slowest and worst McDonald's around. Food is terrible and inconsistent. I've been sitting in the drive through for close to 45 minutes and I've had time to download yelp, make a review, and do all the thinking I need for the week. The line hasn't moved in the last 15 minutes. 0/10 not coming back and the staff is rude as hell. read more

It took 40 minutes for one meal. This has happened more than once! Not only did they take 40 minutes to make my meal, but they got my meal wrong. My sandwich should have been deluxe. Horrible experience. Workers were rude and ignoring people. read more

Tricia was the person taking my order and she was such a kind soul. Super sweet and super efficient.! Food was hot and delicious. Will definitely be coming back.!! read more

Leaving the races and wanted something warm figured we stop. Dine in hours say 2 online and on the doors but you get there and no doors are unlocked. The employees sit having their food inside but don't care to have the doors open like they state they are for dine in hours. Can't fit a trailer and truck through the drive thru so you're kinda screwed. Ambiance sucks without good service read more

I've never left a review of a fast food restaurant, much less a McDonald's, but I'll make an exception for this one. This restaurant was what McDonald's used to be, very clean, friendly and polite staff, quick service and properly cooked food. The restrooms were clean and the restaurant is situated well for ease of getting on and off the interstate. It's also one of few restaurants along a lengthy stretch of highway. Well done read more

Ordered one milk shake 15 minutes ago and I'm still sitting here and my aunt is screaming at me to go and I gotta go

This McDonald's has gone severely downhill recently. I went a week ago and ordered a 4 piece chicken strip meal and they gave me 4 chicken nuggets. There is not even a 4 piece chicken nugget meal. I came back a week later, for reference the drive through is open until 3am. I placed a mobile order around 2:30am. I waited in line for 30 minutes and when the clock hit 3am, they shut the drive through menu lights down. I waited at the speaker for over 20 minutes without being helped and was ignored when I tried to speak. 10 minutes after the lights were shut off, a worker came over the speaker and told me they weren't taking orders because they were closed. I told them I had placed an order over 30 minutes prior and was told they could not help me with that and that they would not make it and I would have to get a refund. A waste of time and horrible service that night, it was very disappointing. read more

I had the same experience as Cooper R. This is because we are cousins and were there together. We were waiting on our milkshake and never even received it! We met a very kind man that said he has experienced things like this before. And it was happening again! Love McDonalds but like the guy on YouTube says to parents, " DO BETTER." read more

Food quality was terrible at 12 w. Lincoln location. Burger was raw and cold to the touch. Fries were not fresh either. read more

McDonald's - Raw Quarter pounder. - Fast Food Near Me - Charleston, Illinois

They always close delivery on their app and on door dash. I'm assuming it's because they don't want to take the extra orders. Super inconvenient for us who have kids and delivery is more convenient. Can't ever get ice cream thier either typical. Last time we got fries they tasted so stale and hard must've been in the warmer all day long without being changed. read more

Why did they leave the grumpiest least fortunate looking woman to be working at the second window. Recently my food here has changed considerably and for the better but I sincerely don't know why they have this sad rude ass person working in the position that gets a lot of customer interaction. Every sarcastic comment from her sounded like the weird "do the roar" kid from shrek 4. read more

I find the Charleston McDonald's very disappointing. So many beautiful memories were made in McDonald's with my kids at the southern Illinois McDonald's. Charleston is a bit of a comedy show, I'm not sure if it's the customers who are ruder to the employees or the employees ruder to the customers. In addition there is no play place, yes there is a park across the street. However, the weather here is treacherous past October . Instead of catering to college students perhaps the children of locals would like to play! Furthermore, No machine in existence is down as much as their ice cream machine. Food is McDonald's quality though so yeah for that! read more

Never have had bad service at the Charleston McDonald's. Really nice employees and the food has always came quick, even with a relatively long line. read more

This McDonald's trip was one to remember. I went with the entire dance team which concludes of around 40 people, most paying with cash. All Employees kept a good attitude and got the job done. Especially the guy in the yellow shirt. He was hyping up his coworkers, working fast and was telling jokes with a pep in his step! The food was as good as McDonalds food gets. Especially with a Luigi toy. read more

a worker was blocking the drive through so we told him to move, we then went around him to order, we ordered our drinks and went around the pay, the worker who blocked the drive was then at the window cussing and threatening us, then the manager who's tag said Anthony asked us to leave and told us we couldn't get our order, this place is a joke and the employee needs fired, this happened 07/10/23 read more

i went there this morning to get breakfast. they didn't have any coffee and when i tried to order the coffee the lady got an attitude and was disrespectful about it. they also charged by card $14 for 2 sausage burrito and a sweet tea when they told me my total would be $9.04. there works are disrespectful and need to learn good customer service. read more

Was in there today and saw two cockroaches on the prep counter next to the soda and ice machines - yikes!!! It's got to be bad when roaches come out in the daytime and with all the afternoon customer traffic...will never eat there again!!! The staff also leaves a lot to be desired. Most are constantly running to have a smoke outside by the side door and return without washing hands or wearing gloves to serve - yuck!! Very unprofessional and unsanitary to say the least. read more

I know, I know, I gotta stop reviewing McDonald's. I'm so sorry. But my excuse is that I hadn't had McDonald's in 11 months...and then I just went...crazy. Actually, it's because I ran the half, work got stressful and I didn't have time to cook...so I broke down. Because a McDouble and a McChicken sounded so good!! And it was. It actually made me slightly nauseous afterwards because I hadn't had McDonald's in so long...but I also literally inhaled them. This is a two lane drive up right next to EIU. The main restaurant closes at midnight, but the drive through is open 24/7. Out of the three McDonald's that I tried while I was here for work, this is easily the best one...it's probably because they get the most business with EIU being next door. I kinda wonder what happens after midnight though for the kids who don't have cars and want McDonald's. Do they just walk through the drive through? Thank you, Charleston, for re-breaking my McDonald's cherry. read more

1. Very slow in the drive thru. 2. Ordered 2 meals with French fries and 1 was with no salt. As we drove out and realized there was only 1 fry in the bag we contemplated turning around to get the other. However- we were not given a receipt at the first window as proof that we did purchase the fry. And the thought of spending another 20 minutes just to get a fry was not something we were going to do. Very disappointed that the amount of workers there did not double check the bag before it was handed out the window. read more

The service was terrible. The lady said they literally forgot about me!! It took forever to get my food

Last time I'm ever coming to this McDonald's. They always forget something in my order when going through drive thru. The last straw was when there was a dead fly on my tray! Like how don't you notice that. Just disgusting read more

Sometimes good, but it's hit or miss. Some of the employees are very unprofessional. I know a certain degree of unprofessionalism is to be expected-- it's McDonald's. But I've heard profane things from some employees through the drive thru, watched them yell at each other, and I've often gotten incorrect orders. Many of the employees seem lovely, but there are a few that I notice consistently being rambunctious and quite honestly embarrassing. It makes me not want to visit McDonald's in this town. read more

Slowest McDonald's in the world. I would nearly bet on it. Just waited for someone to come on the drive-thru intercom. Instead, they just keep going on the other one. Had to drive around and go to the other lane to get them to answer. They're slow, incredibly slow...painfully slow. 1 star is the lowest yelp alows! read more

First off you guys are slower than turtles. Second off my three good pals came thru your drive thru and let me tell you their experience wasn't too pleasant. They had three separate orders which is fine your allowed to do that and they go to the first window to pay and the second window to get their food. When they got to the second window the manger yelled at these three little angels saying they never paid for their food which is completely a lie. You can't just assume they didn't pay even though they did. So unprofessional the manager could have asked one of the employees if they paid at the first window. Then they forget their hash browns and only fill the tea half way. What kinda mcdonalds are u running. I get it's in a college town but that's a poor excuse to be slow and rude. Get ur grinch looking butt out of here and be nice to to customers especially as a manager! read more

This has happen on more than one occasion. I stop at drive thru about 2 pm for a vanilla iced coffee. The drive thru is wrapping around the building almost to the entrance off division. It is usually about 20 minutes to get through. People do not understand the concept of the double drive thru and I have been cut off when it was my turn to go. I guess I can't put all the blame on mcdonalds because Charleston has a lack of any other restaurants everybody is drawn to mcdonalds. Something needs to be done as this is turning out to be slowest mcdonalds around. W now pay the extra $1.25 for Starbucks and do not plan on going back to the charleston mcdonalds until they get it together. read more

I was so In love with McDonald's and would go there all the time, but now I don't go at all because they got rid of lemonade

Employees are horrendous; they are all incompetent and rude. If you go through the drive-thru, take an extra minute to sit there and check your order to make sure it is correct, but 99.99% of the time, they will mess up your order, since instructions on a screen are hard to follow. read more

They screw up there orders more then they get them right. Drive-thru is very slow during the off times. They rarely ever park cars which causes a backup, and very poor TTL's. "Total Time in Line" that's how McDonald's tracks how well there drive-thru is working. They're not doing a very good job. One last thing. They assemble there sandwiches very sloppy. It all boils down to poor management. Idk if the management team needs more training or if corporate needs to start popping in during the off hours but something needs to be done. read more

The person taking my order in the drive thru did not even let me get to the speaker to speak; therefore, they kept saying speak louder. I could not even read the menu because I was that far away from the speaker when they took my order. read more

This is one of the slowest McDonald's i have ever been to. Been here several times as I live close and it is always a long wait in line? Where is management? read more

I went in McDonald's the other day and ordered 2 cheese burgers extra onion extra pickle. I got 3 pickles on one burger and 2 on the other and only a little bit if onions. It was rang in on the register correctly but my order was not. This is some kind of scam too keep money. When I ask for extra pickles next time I'm just going to have to ask for a certain number of pickles? Wow. It also took 25 minutes for those to come out. read more

Consistently horrible service. Employees with zero customer service skills and incorrect orders more often than not. I understand that this is fast food, but at some point machines should just replace staff as they would likely be more competent and kind. read more

Slowest McDonald's I've ever been to either inside or drive thru. Screwed up every order so far. Apparently cannot afford headsets that work. Good luck. read more

This is a fairly new McD's and it is fine. We have been here any number of times with no problems whatsoever. Parking is plentiful, the lot is easy to get into and out from. read more

My hometown McD's is getting worse all the time. 25 minutes in the drive thru, and by the time I got to the window the line was at least 10 cars longer than when I got there and out to the ROAD. Food quality is slipping too, got 2 B''Fast burritos the other day with only 3 little pieces of sausage between the 2 and virtually NO veggies, basically a cheese burrito with a little bit of egg. TERRIBLE! I was afraid to go back and complain it might take an HOUR. Plus I can't tell you how many times the order is filled wrong. Really need a management makeover or something. I wish that someday Charleston might get other fast food options that might be FAST-ish. Maybe at least cut the time to 10 minutes? read more

Charleston McDonalds can no longer be called fast food. There is nothing fast about the service, 20 min in line and those bastards who sit between the two lanes can go to hell, they are effecting the traffic on 16 and it dangerous!!! read more

Terrible! They are so damn so slow and you think there be more people working cuz we life in a college town but no.