It's a pretty solid McDonald's location. The fries are fresh and hot. The service is reasonably quick if you order ahead in the app. Frozen soda, or milkshakes and mcflurires are good. I think it has been unfairly rated. The ambiance is nice and quiet inside. Hopefully people. read more

Worst service ever. Kiosks never work. You'll wait forever at the counter. The help banters nonstop while you cool your heels. Management doesn't give a bleep. read more

Came here for lunch today and thought it was OK. The food was prepared super quickly and everything looked clean inside. I can't say anything tasted incredibly fresh, but it was solid enough for McDonald's. I wanted to ask for some extra sauce but there were no employees anywhere to be seen, unfortunately. Overall, I may come back at some point, but I'm definitely open to trying out other locations too. read more

I rarely leave reviews, but my recent experience at this McDonald's left me genuinely frustrated. After waiting in the drive-through line for over 10 minutes, I ordered a simple large sweet tea with light ice. The person taking my order confirmed it and gave me a total, directing me to the second window. When I arrived at the second window, the employee seemed unaware of my order entirely. Instead, he asked if I had a completely different one (including a milkshake and chicken strips). I explained that I only ordered a sweet tea. He responded that he never received the order and asked if I wanted him to ring it up--of course I did. Then, almost immediately, he told me they were out of sweet tea. There was no sign, no heads-up when I ordered, no attempt to explain or offer an alternative. After waiting in line for so long for a single item, it was incredibly frustrating to be met with confusion, poor communication, and a total lack of customer service. This location seriously needs to improve communication between staff, better manage inventory updates, and offer clearer direction to customers when items are unavailable. The current disorganization reflects poorly on the brand. read more

Service people were great. That's the only reason for the second star. Went through the drive through 3 times to get my correct order. A bacon quarter pounder with cheese. 1st time I got a double quarter pounder with nothing else on it. Meat and bread. 2nd time I was initially handed another customer's much larger order. Didn't even need to check it since it was 2 bags and I only ordered a single burger. Then they handed me baconless qpc. After going back the 3rd time the drive thru guy said his manager asked for the previous orders back. As if it would be legal to serve them to another customer. Not sure if they decided to re-serve the second order, but I didn't open anything. I knew that a single sandwich didn't come in the 2 bags I was handed so I handed them right back read more

As McDonald's go this one was okay. Ordered a double cheeseburger and a drink. Both tasted fine, it just took live than I expected to get my food, but t was lunchtime. Don't expect a congenital staff. You pretty much have to order at the kiosk and wait for your food as they toss it on the counter, and that includes the manager on both counts. read more

McDonald's - Double cheeseburger - Fast Food Near Me - Cary, North Carolina

What is wrong with this place?!?! Customer service is the worst here! I can't even with this place. It must be that phone... brain rot! Every single one of their workers except maybe one or two which is why I gave 1 star. But everyone... always have an issue missing orders... drive through code issues. The worst is the lady with straight black hair with pimples on her face. Rude and so incompetent. read more

By far the worst McDonald's I've ever been to the workers always have this weird attitude almost like they hate their jobs. They're so rude. When you ask for something to be freshly made, they do not make it freshly they hand you the bag and when you tell them, I asked for this to be freshly made. They argue you down and try to tell you that it is made fresh and then when you taste it it taste like day old fries that aren't even hot and please don't ask for the sauce that you ordered at though intercom and that they forgot to put it in the bag their attitudes go from 0 to 100 immediately even though I've paid for them at that point I've only had one good experience with a black young lady there not sure if she's still working there, but she was the only one who was nice and did what she was supposed to do. I will not be returning to this McDonald's! The price that it is now I may as well go eat somewhere where the food is actually gonna be good hot and correct read more

The manager is rude, and employees are rude period. This is the worst McDonald's in Cary. The manager refused to speak to me when I asked for help. When we got home the order was incorrect and the food was cold. I wanted to speak with the manager because I watched as half our order sat on the counter because they forgot to drop the frys for our order. By the time the fry's were ready the food sat on the counter for over 5 minutes. But the real issue is when I asked to speak with manager he refuse to speak with because and I quote "I was peering over the counter." read more

Had to wait for food they got wrong, then said I would go inside to straighten it out and hot into a verbal blowout with I guess the manager? Who then called the police for no reason. She should have been arrested for calling. I still don't have a refund read more

I live around the corner from this McDonald's, every time I come here I get sent to park and wait for food. I have currently been waiting 15 minutes. read more

Just an ok location. Some of the staff are nice. But you go here for food. There should be no reason for the bread on our sandwiches should be hard. REALLY?? Also, McDonald's are known for the fries. But when you get them and they are a little warm. SUCKS. It's only a few minutes from my house. But I usually go to another location. read more

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I purchased a fish filet and it was not fully cooked. Needless to say, I ended up sick to my stomach. I was so disappointed.

Firstly I preordered my 2 breakfast sandwiches on the app and then arrived and gave code. I get to the window and the girl had to ask me what I even ordered smh. Then she asked me to pull up to the door and she would bring it out. It's starting to rain and I've been at this door waiting for 11 mins so far. I'm so turned off and irritated!!!! read more

I have been to McDonald's all over, including numerous airports. This location is hands down the worst I have ever been to on all fronts. It is a complete disaster. Rude, short-tempered staff. Order incorrect. Food all tastes "off" and I don't want to know why. I will never, ever go back to this location. This place needs to be inspected or something. read more

The past few times I've gone, it has taken about 10-15 minutes for the food and something is usually wrong with the order. The burgers we've had are often overcooked and hard. read more

SLOWEST IN THE WORLD. 35 MINUTES WAITING FOR MEAL. I just came here for get two meals. Cashier was close and they ask for order in kiosks. Kiosk doesn't have any paper and tables number. 5 people working on night shift but was super slow. I never had seen like that. Every where was a lot of trash read more

These people need to lose their jobs. They left 30 cars waiting at a drive thru with ZERO communication. Nobody came out to tell anyone they decided not to serve them and and they didn't bother to communicate with them at the speakers. People waited 20+ minutes. Meanwhile when we finally went up to the window they said you needed to go inside and pay cash. Wr had cash but apparently walking around the counter to the other register after their customers waited 20 mins was being too helpful for them. This is unacceptable. Close it down. read more

With all that's going on in the world I honestly don't want to give any negative reviews but I can't avoid it with this horribly run location for McDonalds. I get it, it's a pandemic and it's challenging to find workers, however to me, that would mean to make sure those I do hire provide the best service and ESPECIALLY that they are following safety protocols. THIS IS NOT HAPPENING at this McDonalds! I had a problem here last year and reported it to the owners office. I got a call, an apology and some free meal coupons. Haven't been back since but maybe twice.. and it's apparent that they aren't doing any better but clearly much worse. Today, I drove thru, at my elderly 86 year old Mom's request, ordered her a Filet O Fish meal, and 2 Happy Meals for my twin daughters. I ordered myself only a large half sweet/half unsweet ice tea, not a big fan of the food. I pull up the window, the lady at the register had her mask all way down with her nose (and nose ring) and half her mouth fully exposed.. just breathing and talking loudly to her co-workers all over ours and the other customers food. She takes my card with her bare hands, doesn't disinfect at all, and proceeds to touching our drinks, placing the tops on them, basically unmasked and not washing or disinfecting her hands as she touches the cash register, my card, and our drinks and food. I'm grossed out but don't want a confrontation so I don't say anything. I'm seriously contemplating just throwing it all away when we pull away. I ask her if we have everything... so hesitates, and says "yup!" I drive off. Get home & my girls Happy Meal drinks are not here. No sauce for their nuggets. I had to transfer all the food to other plates and containers, and wash my hands to try to avoid the disgusting germs I watched her spew all over the bags and cups. It's really a shame. I honestly feel it's unsafe to eat here and the order will likely be wrong and quality low. The fries were also old. One of my 11 year old twins said her fries were gross and that she no longer wants to eat McDonalds at all. She used to get excited about going there as a treat. She's joined me in the "no thank you" to their food category. Please go elsewhere this place is poor quality terrible service and down right dangerous with health and Covid protocols. read more

Depends on the manager. I've had two younger guys who are awsome and hard working. Then today was waiting for food when a guy asked for his water cup(which he got on the machine and showed it was free), and the manager said "no I don't give free cups for water. I charge. Because your paying for the cup." I was blown away. I get it, people take advantage and you have to be careful. But you can't make up your own rules and pick and choose who they apply to. Also parking lot is not the best. read more

I don't even know why I thought I would get the correct order. This is supposed to be hot, fast, easy take-out. You read the screen, make the food, put it in a bag and hand it to the customer. Rinse and repeat. I rolled the dice tonight and thought, maybe if I order something that would be off the beaten path it may come back right. Ordered a Deluxe Qt Pounder, paid and was told to wait as they needed extra time to prepare my order. I pull up and wait, what was maybe five or six minutes. Polite young man brings the food. I'm all set...The service at this restaurant reads like n M Knight Shamylan film, you're expecting one thing and BAM, they flip the script on you and it's a nightmare, or so laughably wrong you can only laugh at yourself for even being foolish enough to believe it would happen the way it should. The ingredients are listed (and I'm sure there's a copy of them posted on the burger prep area, there's even a picture, which, if you've been there longer than a week you have this committed to memory...I got the bastard stepchild Quarter Pounder. Half naked and thrown together as if they had been waiting for someone to order it. Going forward I'll make it a point to go earlier, order, get the wrong food, and call later to have my name put in "THE BOOK" so I can pick up my correct order...Matter of fact, WHY IS THERE EVEN A BOOK...Sheesh guys...I'll tell you what I have a program that I can enroll your top employee in and I promise when they graduate, they will literally run circles around an entire crew.... read more

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Drive thru pick up assigned to "Reserved #2" spot. My first time there so I didn't know that there are "Curbside pickup #2" AND "Reserved #2" spot. So when I saw #2, i just parked there (Curbside pickup #2). When the delivery woman gave me my order, she dismissively said "You're funny", like not in a good way, for parking in a wrong spot. I saw several people made the same mistake as me though. Then I found out it's missing 1 mcmuffin. So i went back to drive thru. First window girl was very polite. Second window girl looked to be very uninterested to be there and casually said wait in "Reserved #2". Now, I parked in the right spot. The same delivery woman approached my car and said "Now what are you doing here?" I said "I have 1 missing mcmuffin". She said "Well, nobody said anything to me". She went back and came back with my mcmuffin, and said: "Next time if you miss an order, don't go through MY drive thru and just park here. You need to go to Window #2 first." I said I did go to window #2. She said "No, that was the first time." I said "Yes, I did go to Window 1, window 2, and then window 2 asked me to park here. Otherwise, how would I know where to park and wait?" She just dismissed me with her hands and walked away. Total spend there to get my complete order was 45 minutes with complementary attitude from delivery woman. Lecturing me for parking in a wrong spot , but hey look.. who made a mistake and missed an order?? Don't say sorry at all for the missing order, and instead gaslighting me about not going to the windows first? Do you think I just parked there and WISHED somebody realized I missed an order and gave it to me? Needless to say, I would rather going farther to another mcdonald than getting aggravated before my meal. Positive points for the first window girl with polite manner though. read more

It's an ok spot. I haven't experienced anything unpleasant. Food is always fresh and quick to deliver

Just don't. Unless you're a devout masochist, there's absolutely no reason to go. Wait, unless you're looking for that final straw to swear off McDonald's, no, fast food, forever. Doesn't matter whether you order ahead on the app, use a code at the drive thru, or dare to go inside and see the pristine (ahh, no) interior, it's guaranteed to waste at least a half hour, not have something (like shakes/ice cream), be lukewarm and/or shriveled, and literally feel like you've bothered the limited staff for service. And you get to pay for this "service"! Anyone remember $5 value meals? So in review, it's not worth the star rating, your desire or money for fries or a Big Mac. read more

A month later I still think about what a disgusting McDonald's this is. Slow service, missing items. McDonald's app eats your order with no refund. Drive to any other location and you will be happier. read more

ordered two fudge sundaes about 30 minutes ago. After a ten minute wait, we get to the window. They have gone from one dollar to now $3.59 each. They didn't have any nuts, we asked. The softserve was about halfway in the cup, and just a squirt of chocolate. Really frustrating, over $7 for about one sundae no nuts. Never again. read more

DO NOT EAT HERE!! Everyone on this staff is utterly INCOMPETENT! They don't give you a receipt ON PURPOSE so that when they give you the wrong order, and you go back literally MINUTES later and ask for the food YOU PAID FOR they interrogate and harass you for their mistake! Ordered TWO double quarters with cheese and received a single with no cheese. There's supposed to be 4 total patties!! DO BETTE! read more

McDonald's - Supposed to be two Double Quarter Pounder with Cheese... second photo is replacement. Disgusting - Fast Food Near Me - Cary, North Carolina

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This place sucks ass. I went through curbside i was sitting there for atleast 3 hours waiting for some nuggets and fries????? I went through the drive through to check on my order after a hour and the said pull up to the waiting area and i was sitting there for for another hour like where tf is my food? Then i went around i finally got my food and they gave me a free drink. Next experience was were sitting in the drive through for another 30 mins and when. we got our food our cheeseburger was ice cold like not even cooked or sitting out for so long type cold we had to send it back??? Please do better. Hire more people or something the service is terrible read more

It was so bad I give it a zero so that's not possible. It really be the older folks that's so dag on rude for no reason at all. What are you mad for at 8am?! Why are you slamming the window immediately after giving me the WRONG food? The older folks that work here attitude is HORRIBLE always been since the three years I've been living near by. The only reason still go sometimes because of my child. Do not come to this location, service is terrible. read more

Horrible. Do not eat here! Horrible service. Rude staff. Terrible food. Again do not eat here!!! Staff much more concerned with goofing off than serving food. 20 minute wait empty restaurant. read more

worst mcdonald's ever! service is horrible, it takes forever for them to bring the food out, 9/10 once you are at the second window they will tell you to pull up and wait for your food which will take another 15-20 mins. Never go here! read more

Worst service. They always have to ask you to pull over. The food is served cold. And the employees always have a bad attitude. read more

Whatever you ask for, they'll do the opposite, despite slapping an order sticker to the burger that literally specifies what you ordered. I never knew you could mess up a big mac until I ordered one from here. Wish I could rate less than 1 star. read more

you literally didn't give us my poor apple slices like do better. my stomach needed those two apple slices bc i was like dying of starvation. you also created like a 10 people crowd because you got like most of our orders wrong... idk how you do that. sooooo just do better and learn how to get your orders right before another person comes and complains about it read more

When did y'all start giving unsalted fries as the default fries? Also this is the most disappointing quarter pounder I ever seen. Dry, and just tossed together like the cook got Parkinson's disease. Bruh got the "shakes". I'm out here looking like the fish from spongebob like "NOOOOO PICKLESSSSSS" like wtf bro. Just make the sandwich. I even tip you and dap you up as soon as you bless me. JUST ONCE. Also I ordered a spicy crispy chicken sandwich and shawty got not sauce. Like I know it's just sauce but did I do something to you to deserve this my dawg well I'm sorry bro for whatever I did. Just give me something edible please. Thanks love you Also missing a nugget from my 10 piece but we cool bro. All love read more

Didnt even take the money off after I handed her the coupon???? She just looked at the coupon and the price never changed lol... also the whole front side of my biscuit was burnt and didnt even cover half of my sandwich. read more

Ordered McChicken sandwich and 6-piece McNuggets to go. After coming home I realized they gave me only 4 nuggets instead of 6. And this has happened for the 2nd time. I am not sure if this is deliberate or just a genuine mistake. It was not worth going back and asking them about this. Since the order is placed through Kiosk, there is no reason to confuse between 4 and 6 read more

Just ordered a cone and coffee and after ten minutes any two cars in front of me I left. Not-so-fast food!

if I could put negative stars for this place, I would. I understand that McDonald's isnt what it used to be but I havent experienced much as bad as this cary location. I only come when desperate and always think something will change. the only thing that changes is that they manage to get SLOWER. this time, I've already been in the drive thru for 8 minutes. only one car has been in front of me since I pulled up. and I'm still waiting....... read more

Do not go here it's a waste of time. They do not answer their drive-through window, or there drive through speakers. There are stuff inside and they are open, but they ignore their customers. Fire the entire staff read more