I have 3 different McDonald's locations near my house, and this one is definitely my preferred location. They're consistently more efficient than the other nearby locations, especially during my after-school Happy Meal runs around 1:30 PM. There is a manager here who is tall, dark, and usually working during that time who always stands out for being friendly, professional, and genuinely helpful. He always keeps things moving smoothly and treats customers with respect. Today I had an uncomfortable experience with one of the girls working the drive-thru window. She was trying to offer me a refund because I wouldn't move to the next window even though there were no cars behind me. It felt more like a threat than customer service, and when I asked to speak to a manager, she ignored me. Thankfully, I was able to spot the manager I mentioned in the back finishing my order. I explained the situation to him, and he immediately made me feel heard and helped calm everything down professionally. Experiences like that are exactly why I continue choosing this location over the others nearby. Good management really makes a difference read more

I truly don't understand this McDonald's do you think being as big as it is it's right next to Knott's Berry farm deals with a high volume of people that the employees would have a little bit better attitudes but they don't they have the same attitude that this place used to have when it was a rundown McDonald's like I just went in there right now the guy taking the order in the drive to literally gave me a migraine headache you can't repeat enough so I had ordered one thing and he kept repeating the wrong thing and then I'm like repeating myself and I don't even know if he's hearing me and then when he finally gets it right I go to the window and I go you're not hear me or is the speaker messed up and of course he's Mr attitude says oh I was talking to someone else I can't talk to two people at once that's pretty much what he said man after dealing with that guy I pull up to the next window to pick up my food this time it's a young lady and she's dripping with attitude she didn't say hi nothing whatever just like literally throws the bag at me and I had like yell at her before she closed the window completely just so I can get some damn ketchup and again no buy no thank you just repeating me of a fast food worker who makes $20 that absolutely doesn't deserve $10 an hour so I think you McDonald's for ruining my Friday morning read more

McDonald's - Burgers Near Me - Buena Park, California

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Great McD experience. This one is located in Buena Park on Beach Blvd. Two long drive thru lanes and 13 curbside pick up spots. Easy transaction via drive thru. Got my mobile order right away. Staff good and efficient. read more

This has quickly become one of my favorite locations! It is very clean, and the parking lot is extremely spacious, which I really appreciate. Sophia was incredibly helpful! I was having trouble placing my order using one of the touch screens, and she stepped in right away. She was very polite, had a warm smile, and provided amazing service! Even though this location isn't close to where I live, I would still come back just because of the outstanding customer service! read more

The wait time on the drive thru is crazy very slow even at night time food takes a long time to come out.

The horrible rating is telling. I placed a mobile order and because they closed their counter pickup, I had to wait in the drive thru line. The drive thru line was 40 minutes long. FORTY!! read more

Headed to knotts and stopped by before going to the park. we decided to park and check out the inside since it's remodel. It is insanely huge inside lots of seating and 5 ordering kiosks. i expected it to be busy due to location which it was. Food took a little while to come out and they did apologize and admit they're currently understaffed. overall really happy with the new layout , food was good and service was slow but can't knock them on it they had lots of people to serve. read more

I had a terrible experience at this McDonald's on July 24 around 9:50 PM. The girl working the second drive-thru window was incredibly rude. She slammed the window in my face multiple times, and on the last one, she said "K bye" in a nasty, sarcastic tone -- and didn't even give me the ice cream cone I paid for. When I obviously didn't drive away and waited at the window, she eventually came back and looked at me like I was the crazy one. No apology, no explanation -- just more attitude. The whole interaction was unprofessional, disrespectful, and completely unacceptable. I really hope management reviews the security footage and holds her accountable -- preferably by letting her go. "K bye." read more

I wish I could give this place negative stars. My boyfriend and I went to McDonald's late at night and had a really disappointing experience. While we were in line, a very kind homeless man asked if we could order him some food. He was respectful and even said he would pay for whatever he got. We agreed because we wanted to help someone get a meal for the night. When we got to the window, the employee was extremely rude and clearly annoyed that we were helping him. He was rolling his eyes, had an attitude, and was very unhelpful throughout the interaction. It honestly felt like we were being judged just for trying to do something kind. On top of that, when we finally got our food, the fries were completely cold. Between the poor service and the lack of basic food quality, the whole experience was frustrating. I understand working late nights isn't easy, but there is no excuse for treating people this way, especially someone who is already struggling. It was heartbreaking to see such a lack of compassion, and it completely ruined what should have been a simple act of kindness. Very disappointed in both the service and the food. read more

Theee worst night time staff bar none. What, is it EVERYBODY's first day? They got a whole football team of employees inside and the line moves 1 car every 10 fcking minutes. How long does it take for 8 people to make some fcking fries? And you'd think, by the time you'd get to the window your shi would be fresh. Wrong, the shi is cold. Not the first time either. Can't even put tops on cups correctly. And you'd think, being the line is backed up from here to fcking Brazil, the drive-thru attendant would get off his fcking phone (cause he has 10 mins) and do something. Who tf runs this place? I'd put 1/4th of a star but it's not an option. You know what? This is on me for coming to fcking McDonalds read more

With the amount of cost things are.. you would assume you would at least get a full cup of fries.. come on McDonal read more

McDonald's - Right out if the bag - Burgers Near Me - Buena Park, California

This used to be an amazing McDonald's with humans attending to you and a charming electric train running around overhead. Now they removed all things charming and made it cold and sterile and pretty much force you to order at their unintuitive computerized kiosks. No thank you. read more

Every time I come here, the fries are so fresh!!! Excellent customer service. I've been coming to this McDonald's for a very long time and recently they really stepped it up!!!!! My food is always fresh and the order is correct. Thanks so much McDonald's. I love you. read more

Trash. $30 for a Big Mac meal and McFlurry. They didn't flurry my McFlurry. It was just soft serve with some Oreo crumbs sitting on top. They didn't put any of the extra patty cheese sauce I paid for the Big Mac. And my large fries was less than half full and undercooked. Unfortunately DoorDash doesn't refund for this sh*t. If I was in the store I'd throw it back on the counter and walk out of there with my hard earned money that's not respected there. If McDonald's reps see this, you owe me $35. read more

Tried that new app deal with the Big Mac , fries & drink combo for $5.10 after tax. Made me drive to the 2nd window and wait for almost 10 mintues just for the Big Mac. No cars in the drive through when I pulled up, and was able to write this whole post while waiting. read more

The new remodel is quite boring. They removed a lot of what made this place good. The prices have also increased most likely to pay for their lazy construction. There are barely any employees to help with the self service machines which I don't think anyone asked for. It takes double the time to order now. Another disappoint, but seems to be a nationwide policy, is that they happen to be very stingy with condiments. 4 ketchups for a family of 4! Overall they probably won't lose business because it's next to Knotts but if you can avoid this location, please do! read more

It makes me so sad to leave an awful review of this place, but it really is awful. There are several McDonalds locations around the world that are labeled as "unique". Technically this could count as one of them. Super cool looking exterior and a model train set running through the whole dining room. Very cool! Especially for train enthusiasts. However then you realize the train isn't running because it's broken. The ceiling panels over the door is falling so they permanently locked that door so it won't fall on someone. Tables are barely hanging on. I enjoy McDonalds and visiting the unique ones. This one is by far the most disgusting McDonalds you'll ever see. So many broken areas, so many unsafe areas, and honestly I'm surprised the health inspectors have not shut this place down yet. Do not visit this place, even if you're going to Knott's. There are better ones legitimately right up the street. read more

The people who work here at night need to be replaced with people who actually work came here at 1am exactly sat at the drive through window till like 1:10 with 4 cars behind me guy hops on the mic like he owns the place takes my order tells me to go to window two where I sit behind another gentleman 1 Car for another 10 minutes with no budging idk what these guys are doing in there but it definitely doesn't meet the criteria of fast food nothing was fast about the situation at all I ended up wasting 20 minutes and leaving without my order and giving the workers if that's what You even wanna call them a piece of my mind and told them how I really feel about their lack of competence to take a simple order in a timely fashion this is the closest McDonald's to my house and I will be driving out of my way purposely to go to somebody else's franchise to not give this place any sort of business or money due to them hiring people who don't take their job seriously and waste customers time!!!! read more

this place SUCKS. They took a whole hour for a 10 piece. don't recommend at all they have weird entitlement and the worked act like everything's cooks after taking HOURS for a 10 piece. This place sucks i would even recommend to close it down. yes its next to knotts but dude its a 10 piece. like no boo read more

Waited in the drive thru for over 50+ minutes. IN-N-Out has faster service and longer lines!!!!!Horrible service, and the crew member came out and closed off the second lane improperly leaving it open for cars to keep driving far up before noticing the lane was closed. read more

I know this review will fall on deaf ears but our experience was terrible. From the drive thru employee questioning if I received 2 big macs to my daughter getting food poisoning from the controversial big mac. McDonald's is just sub and folks just deal with it. I mean you almost expect for something to go wrong. We try to limit our visit to about once a month and it would zero if it wasn't for my kids. Almost half the time they mess up my daughter's double cheeseburger that we order plain with nothing but meat and bun. Yup you guessed it there's cheese half the time. I've spoken to several employees on how to order it so there's no issues and I've been told conflicting options. But this visit definitely takes the cake. When we arrive to our hotel my daughter said her big mac didn't taste right. After a couple bites she decided she couldn't eat it which was a 1st. As my wife bites into her chicken sandwich, parts of it was rare and I'll post a picture to confirm. The sad part is nobody checks online reviews or really cares when it comes to fast food. So with that being said I'm sure this is more of me getting this off my chest than anything. But yall gotta start doing better Mickey D's read more

McDonald's - My wife took one bite and spit it out because parts of it were rare. You can see the pink in the chicken patty. Do better McDonald's smh - Burgers Near Me - Buena Park, California

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After leaving Knott's Berry Farm today, we needed to get some ice cold water. The water in our water bottles did not cut it and it could be used to make hot tea... it was that hot LOL. Yes, weather was so hot. Anyway, this McDonald's is right on Beach Blvd. It is very easy to access. Guess what? It's exterior is pink. How lovely! We didn't go inside... just went through drive-thru. I asked the gentleman what is their normal water cup size. He replied it depends on what size we wanted. He offered 32 oz and I said may I get 3 of them free of charge. He said yes. Wow... what above and beyond customer service! So grateful. I also bought 20 pieces chicken nuggets with sweet and sour plus buttermilk ranch sauces. Staff was fantastic from taking our order to handing us our order with a smile. Btw, the water was deliciously ice cold and thirst-quenching! Chicken nuggets are always good... nothing compares to them. Thank you so much McDonald's for your wonderful staff and great service provided plus great tasting foods! P.S. Unfortunately, my phone was drenched in water earlier today, hence, I was not able to check-in here or take any future pictures at this time. Kind of bummed about it. In the meantime, I will continue to do reviews where applicable. Thank you for your patience. read more

Slowest drive-thru ever, like 40-45 minutes to get an order of chicken nuggets at 11pm on a Sunday night. The owner/manager should be embarrassed and ashamed. read more

Fast service. Thank goodness!! This is the dirtiest location I have ever seen! Trash everywhere, bathrooms are awful! Outdated. Scum build up. Yuck! Eat cheap and get out cause this please needs a deep clean! THANK GOODNESS IT 9S MCDONALD'S OTHERWISE WE WOULD HAVE LEFT. BUT THIS LOCATION NEEDS LOVE. read more

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I'm not sure why I keep coming back to this McDonald's. Convenience, probably. These fast food workers will be making close to $21.00 an hour and they still can't get your order correct, let alone their customer service. Very rude. And after the transaction is completed, where is the freaking thank you. Management needs to step up their game. read more

Worst McDonald's I've ever been too, I don't even like McDonald's but today I decided to try it out. My brother and cousin that came visiting from Oregon and wanted to try it out. They not only didn't give me Buffalo sauce which I made clear I wanted 3 of them I didn't get a Big Mac. I ordered two Big Mac bundle deal which should've came wit two big Mac's 20 piece and two large fries. I only received 1... not only that but there was some weird ahh shi on my ranch might've been expired tbh... what is that!?!? I was off 3 beatboxes chilling with my fam and this weak ahh meal killed my night thanks lame ahh McDonalds this is why I NEVER EAT HERE!!! I don't care that they close late don't eat here!!! The sprite wasn't even good it was all soda water!! read more

McDonald's - What is this nasty shi!?!!? Maybe expired ranch??! - Burgers Near Me - Buena Park, California

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My bf and I have come here a few times since the remodel they aren't even filling our fries halfway? Fries have also tasted like they've been sitting a while. My favorite thing about McDonald's is the fries and they've left little to be desired at this location the past few times we've gone .I don't really want to leave a bad review over fries but like please teach the homies working the line to fully fill up fries. read more

McDonald's - This is directly out of our bag - Burgers Near Me - Buena Park, California

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Horrible they stole $17 dollars from me! After a nice day at Soak City my son wanted McDonald's ! the way I looked at the cashier and he looked at me when I was shocked that it declined and I told him to run it again and then ended up paying cash! I won't forget! It wasn't his first time doing that maybe because my card had a different state name on it he thought we were from out of town and wouldn't do anything about it! Just be careful when you use your card at this McDonald's!! read more

Place sucks.... Waited 20 Minutes for a Big Mac. Don't know what's going on over there. Wish I could've put on the gloves and went to work. read more

Came here today to get my daily lunch and the food came out fresh and hot! Also the remodel is really nice, haven't been here since they had the old style, employees are nice and fast! Had my order in less than 5 min. Not too bad if you want something quick and good. read more

Had a quick bite to eat here before going to Knott's scary farm which was even better than I expected. This location is very cute with the displays and train going throughout the building. My friends and I all ordered a variation of the McChicken which as I said, was a lot better than I expected. I got the deluxe sandwich sub the mayo for the spicy sauce. That was a 10/10 with that modification. My one friend ordered a regular mcchicken and my other friend got the spicy version which was all great! The one thing that was most shocking to me was the prices! I remember McDonald's to be very cheap but that wasn't the case this time around but overall enjoyed the experience and will be back. read more

Not the greatest, but hey-- it's McDonald's. You can't really expect much. The service is usually slow and the place often feels like it's barely being held together. Food always looks like it's thrown around in the bag. Honestly, you get trash when you go to a trash place. If you're looking for quality, this isn't it. If you're just hungry and desperate, it'll do. read more

This is the Skid Row of McDonald's. Like many other reviewers here; this USED to be my favorite McDonald's because of its arcade and toy train that circles the entire restaurant. To my horror the train is completely broken, the arcade is 80% broken, every trash can is spilling onto the floor, every table is filthy, the lighting is sparse and creepy, there are hardly ANY employees working, the floor is littered with trash, it took 30+ minutes to get our food, the drink station is drenched in soda and trash, and so much more. Stay away from this place at all cost! read more

Wow! This place is absolutely gross. I'm shocked that McDonald's lets a place like this be branded under their name. I can't believe how dirty it actually is. The food tasted like McDonald's, but the rest was not a good experience. read more

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Slow service. I recently visited McDonald's for a quick breakfast and ordered two Sausage Egg McMuffins at 7 a.m. My order took 20 minutes to be served. While the food was good, the slow service was disappointing and not ideal for a morning stop. Efficiency could definitely be improved to match the usual quick service McDonald's is known for. read more

I don't think this is management's fault. The neighborhood is very "pro crime" or at the very least pretty low on teaching personal responsibility. To put it another way, what good does it do to clean a place when so many customers are vandalizing the place every few minutes? I remember this place being an attraction in the AAA book back in the 90's-00's and being fairly impressed by what was inside. The train layouts and arcade were really a draw, otherwise why would I even eat at a McDonald's? Today things are really run down but I disagree with all the comments blaming this location's management or McDonald's corporate handling of the place. How many times can you replace the glass after it's been etched on, anyhow? When I was there last Saturday ( 06/04/2022 ) myself and a friend were the only ones in there above 25. Everyone else dressed the part of a banger and even if they weren't in a gang, the attitude was there. McDonald's crew members did their best to clean up as soon as there were messes made but it's a losing battle against a clientele that's basically taking the place apart as soon as it gets put back together. One door leading to the outside was blocked by a stack of chairs for what looked like security reasons. I think there was a security guard outside but I have no idea what he was doing. It looked like he was looking around at everything in the area except what was going on inside. Some of the reviews here called the staff unfriendly but from what I saw, everyone was nice. If anything those people at the counter had to weather a crazy amount of attitude and entitlement by the teen/twenty group of 30+ people. Buena Park sure has gone downhill since the 70's-00's. There's no point renovating this place when it's in a demilitarized zone. read more

Why have 2 drive thru lanes open when there is only 1 worker ‍and can only take 1 order at a time for both lanes.

The dirtiest McDonald's I've ever been to. I'm sure they make plenty of money with the close proximity to Knotts Berry farm and the many Buena Park attractions. All of the employees look miserable. read more

This is the first McDonalds I have been to that would not let me switch from a small coffee to a large coffee. No explanation that made sense-; I understand that they would charge me more, that's not the point, the point was that it was a nonsense answer. Come on management you have to be reading yelp responses, there's a reason why you guys have less that 3 stars here read more

My favorite McDonald's when I was a growing up in the 90s now imagine a store maintained bare minimum since then. The store has an iconic train set inside and I feel like the same train set from my childhood is still in use today. I scanned my McDonald's app for a discount on a soft serve and they somehow canceled the discount and screwed that up. Service was terrible too! Manager took my order for a soft serve and a 2 cheeseburger combo but didn't get my drink with the order so I had to ask another employee for my drink cup. 2 other orders after mine were served first before I got mine. The drink station is no better. It has its own ecology going on with all the flies and mold in the area. Come here only as a last resort! read more