As we were passing thru Barstow we decided to search for a quick place to eat. We stumbled by McDonalds. Haven't been to a McDonalds in a long time since happy meals and green shakes! Lol It was a shock that this location didn't have a side salad AND they charge $1 plus tax for a cup of ice LOL Plus I noticed that the fish sandwich I ordered seemed like it shrunk from back in the day. I get it, convenience but cold fries? Sad. read more

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As someone with a disability I should not have to explain to a McDonald's worker why I can't use the self service machine and need them to take my actual order. I was told they don't take orders only on their self service machine. Which is not true. My entire party left without ordering and took our business elsewhere. read more

During some cross-country travel, I opted to stop at this McDonald's as opposed to the more busier one up the road in Barstow. Was that a huge mistake. Driving a U-Haul, I had to go inside to order. I ordered a quarter pound hamburger/no cheese and a small fry total $9.44!! I ordered on the kiosk and I received my number. Standing around with the other 10 people or so, I watched each of them get their orders. Including those who had come after me. I asked the sole front counter employee, who was delivering trays of food to the patrons who were seated inside. Just wondering ....Why couldn't they come up and get their own orders since this guy was a one-man show. If he wasn't delivering food, he was fiddling around in the back. Anyway, he asked his manager about my order and only then did things started moving along because I got my order within about two or three minutes. However, 15 minutes had already elapsed! I walked out to the U-Haul truck to eat it on the run only to find out they'd given me cheese on it instead. I went back in and excused my way through the line to the front to advise them about an incorrect order. The manager was alerted again and placed a burger box into my bag. Great! Walking out the door, I decided to check to make sure I didn't get another quarter pounder with cheese, and I had not. The quarter pounder hamburger was correct. However, they decided to keep my fries when I returned that previous quarter pounder with cheese. Again, I had to go back to the front of the line to ask for my fries back. Did I get new fries after waiting over 20 minutes now? absolutely not! Because nobody was out in front again, I decided to say screw it. This whole episode lasted close to 25 minutes. For a simple quarter pounder, hamburger and small fries. It is no wonder McDonald's is losing profits big time. Not to mention, some elderly couples came into order at the front desk and were told by the sole Front counter employee that he would not take their order. They had to use the kiosk. Two different couples walked out after having their request to order refused. Kiosk only! There goes another 50 bucks McDonald's lost in those few minutes. He couldn't take anybody's order, but he gave the bathroom combination number to at least eight separate people while I stood there. Evidently, plenty of time to do that! Just post the door code and free this guy up to do some actual work. This place was the pits! Don't bother! Hit the busier McDonald's in Barstow. It'll probably take less time. I called McDonald's customer service on their 800 line and was told the franchise owner or their representative would contact me. That didn't happen either. read more

One phrase only: PRICE GOUGING!!! 12/19/21 9:57 AM $1.99 - 1 L Diet Coke - lite ice $2.69 - 1 Hash Brown $3.69 - 1 Sm Orange Juice $8.37 - subtotal $0.73 - 9% tax $9.10 - total I hesitate to guess and didn't look to see what an egg McMuffin costs... I totally understand "Independently owned and operated" but even with the great, fwy close location - never coming back. PRICES ARE RIDICULOUS!!!!! read more

McDonald's - Fast Food Near Me - Barstow, California

This place is a joke. Slow as hell, no refills, up charge for a bigger drink, no counter person and the person bringing the food looks like he's ready to pass out. read more

We always stop here on our way home from Vegas. What a mess! No more customer service here! Cutting costs has cut good service for sure. It was slow and crowded. The "do it yourself" kiosk wasn't working correctly so it didn't print receipts. The young male that had to find the order had an attitude like it was the customers fault. It just made for an unpleasant experience. There was a homeless man and his dog sleeping in the men's restroom stall. And the ladies restroom was closed for cleaning with a line to the entry door. Starbucks here I come‍ read more

Don't go here if you want actual service. We ordered 3 large fries and got 3 but were charged for 4. We also ordered 20 nuggets which we didn't get and when we brought it up to someone we didn't get them until 20 minutes later and they recharged us for them. Tried to ask for ketchup but nobody was at the registers for 10 minutes; when we asked for onions, it took them another 10 minutes before we got them when we had to bring it up to someone. Overall service was bad but at least the food tasted good despite waiting almost an hour for all our food. read more

Slow, coded restrooms, (and it takes 10min to get the attention of an employee to get the code). Worst of all, they charge for drink refills! Will never return. read more

It's Saturday October 12, 2024 at about 1;00pm. This restaurant is very nice. It's just off I-15 south next to a Pilot travel center. It has been some time since my last visit. Last time I was not happy that they not participate in McDonald's app. So no deals from the app and no points for a purchase. This time I was happy to be able to use the app along with the perks that go with it. The first two tables we came to were dirty. My wife asked someone to clean a table for us and was given a damp towel for her to clean it. When I tried to get a refill for my soft drink, I was told that they do not have free refills. I guess being a freeway restaurant, they don't care about repeat customers. So sad. You pay people $20.00 an hour and can't keep a clean restaurant and need to cut out refills to save money. Again, so sad. read more

Unfortunately, we have to place our own order at the kiosk. Next, we had to wait for our order. Idk why it took so long. When we were ready to leave, we did what we normally do. We went I get a refill on our drinks. They guy at the counter says, "WE DON'T SERVE REFILLS AT THIS LOCATION" Really, no refills? We practically did all the work, placed our order... And they don't want to give refills. I will never go to that McDonalds again! read more

This place is a joke. Don't bother stopping by this place. Here are some reasons: 1. Kiosk order only 2. Takes too long to receive your order 3. No refills on drinks Does this franchisee think we are in Europe? I have way too many choices for food out there. This McDonalds lost my future business. read more

On a trip back from Las Vegas we needed a quick bite to eat and randomly selected this McDonald's for its proximity to the freeway. What impressed us was the courteous and capable employees who greeted us in the drive-thru every step of the way and even wished us happy New Year! This is the kind of customer service which seems to be lacking more and more these days. In addition, our food was served hot and cooked as expected. Props to the management of this restaurant for making customer service a priority. read more

Why not let customers know you can't get a drink refill after being bent over and rammed in the arse a million times for a 15 pos burger and fries . Avoid this dump boycott mcdonkeys. Customer service blows and have fun waiting an hour read more

We've been coming to this McDonald's for years and tonight by fat was the best experience. Only rhe drive thru was open because of the time 9:50pm. I ordered via the mobile app but they couldn't recall the order so the manager (Amy) just redid my orders. She was very kind, patient and helpful with my orders. I just want to commend Amy for great customer service! This location is very lucky to have her. Hoping she will always be here when we're passing through the Lenwood location. read more

My husband is legally blind, They told him they can't help him or take his order unless he used the kiosk,that he can't see...this is unexceptionable and unprofessional. How are you going to refuse service to the disabled.. they claim the manager said they can lose their job for taking orders.. IDK if this is a franchise or corporate but either way totally unexceptionable!! read more

We waited 25 minutes (at 10:35 AM) in the drive thru behind a total of 4 cars for my $4.55 (after tax) Large Diet Coke. Never again.

We asked for the Big Mac with no lettuce we said no that is two times to be clear and they put lettuce on the Big Mac how hard is your job that you have you can't not put lettuce on it (DON'T GO HERE) read more

McDonald's - IT CLEARLY SAYS NO LETTUCE - Fast Food Near Me - Barstow, California

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Ordered at 1228. Just got my burger and nuggets at 1256. Almost 30 minutes for two simple items. Not acceptable. LOTS of other people having the same issues. And the shift manager is an idiot and needs more training on how to deal with situations like this. Bc how she handled it just wasn't right. read more

Okay, so I ordered a breakfast platter and everything was good except when I see the piece of bacons they were not even actual pieces, which was really unappetizing. read more

McDonald's - Bacon - Fast Food Near Me - Barstow, California

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This is not the McDonald's in the train station on Main St. This is for the one off Lenwood Rd exit by the outlets. This is probably the worst location I have ever been to. My kids wanted Happy Meals for dinner. So we came here and decided to just eat it at the hotel, which is only located about 3 minutes away. The drive-thru line was LONG. They don't have that double ordering system that has two lanes that merge into one. It's all one big long line. The employees looked and sounded like they hated their job. We finally got our food and headed back to the hotel. Like I said before, it's less than a 5 minute drive. When we opened their happy meal boxes, our food was luke warm and the fries were stale, like it had all just been sitting out already. How is this possible?!!! We waited in a long line, thinking they were busy so our food would be fresh and hot. Nope. All of it was old. And what was even worse, was that the milk and apple juice box we got as drinks, were also warm. Were these not in a fridge beforehand?! Was everything just sitting out?! Needless to say, my kids were not happy with their food. And that says a lot for a 4 and 2 year old to say that the french fries tasted yucky. read more

You have to order from a self service station. The food took 40 minutes to come out and when we got it there was a black long hair in our food. In the meantime people were walking out taking a loss on the money because of the wait time. Also, a child vomited in 3 places in the dining area and no employees came out to clean it up for 20 minutes. We saw a guy almost fall in it. When we asked for a bag we were told no. When we asked for a refill on soda we were told to buy another one. This place needs some serious help. We will never stop here again! Stay clear. read more

No refills on drinks. What place nowadays doesn't offer refills? Along with no refills, I walked up to the front counter to ask for napkins and was ignored twice by the manager. I understand they were busy, but it is not hard to simply acknowledge a customer with a simple "I will be with you in a moment." Going automated with the new kiosks for placing orders is driving customer service down. read more

Management is absolutley horrible. They do not know how to handle a morning rush. Could not get help with my order that they gave to another customer. They pretend you dont exist if you need help because of something they screwed up. Left to get a refund because they made me waste 30 minutes of my time with no help or food. read more

I was about to ask for extra sugar and they didn't even let me talk they just shut the door on me. read more

McDonald's - I was trying to eat my food and I found a hair. - Fast Food Near Me - Barstow, California

Ignored us when we went inside to dine in, had to go through the drive thru to get service

You can only order from the kiosk. What a pain. The restrooms have a coded key pad and are in need of upgraded counter tops, paint, etc. With all the fast food options in this area, next time we will pass on MacDonalds. read more

The worst franchised location by far. Hot as hell inside, the food quality sucked and all the fountain drinks were flat. Go to the gas station for chips and a soda instead of this place. read more

everything is a no for me!!!! Yes their kiosk is the only option of ordering food. I didn't know that because there are no signs anywhere. I waited at the counter for 10 minutes before someone finally asked if they could be of assistance to me. I ordered my food. The cookies were very cold!! This is something they say is supposed to be cooked freshly. They weren't! I also ordered a mcchicken that was supposed to be fresh as well and as you can see in the photo it looks like one big chicken nugget disgusting. Let's talk about the prices. I don't know if locals here are used to it or what but $6 for a large fry is freaking crazy! No where else in the other 47 states I've been to has fries that freaking high in price. They put this burnt patty that looks like it has been sitting all day on my baby happy meal. Just disgusting. Why!? Unacceptable won't be back! read more

McDonald's - Chicken sandwich - Fast Food Near Me - Barstow, California

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This is a super high traffic McDonald's. Hundreds of people are coming in and out and there was only one cashier. The employees, however, do a wonderful job of keeping up the pace but expect to wait. Bathrooms are locked with a code and likely to keep the homeless people in the area out. Nonetheless, they find their way in as people are coming in and out of the bathrooms. Bathrooms smell, one of the sinks don't work, and another one was being used by a homeless man washing themselves. Prices are higher than other McDonald's and no refills on drinks. read more

I wanted a soft serve cone, machine was broken. He asked if he could get me anything else, and Server suggested slushee after I made a response that I just wanted something sweet. I agreed and he made it for me right away. So disappointing about cone, but great service! read more

This is a Mcdonald's! I wasn't expecting much but come on... you make me wait 20 minutes for FAST food? Please train your employees. The server had my food ready and didn't even call out my number, when I asked about my food he said he had no clue, waited and then after everyone got their order which was about 20 minutes later THEN he realized he had set aside my order. Ridiculous! They didn't put sauce for my food either. Fries were drier than the desert this shit hole is in. SKIP THIS MCDONALDS AT ALL COST read more

Half of ording kiosks did not work and I couldn't find what I wanted to order nor get help. Walked out and will never return.

Do not come here. They do not follow the rules. They are privately owned so they can charge whatever they want. Everyone else will refill your drink. They charge you for it. If you want some water they're gonna charge you for the water to. They're setting the price to whatever they want. read more

McDonald's - No refills - Fast Food Near Me - Barstow, California

Driving to SoCal from Las Vegas, this is our stop for a quick bathroom break and breakfast. Bathrooms usually need attention when we get there. It may be not the restaurant's fault but this should be a priority since they are on a traveling route. Breakfast is always quick and McDonald's standard. Today it seemed to us that we need to always ask for everything from the country- napkins, sugar, creamer, ketchup, stirrer....it's tiring. This is not good service but they are probably trying to stop people from stealing their supplies. The biggest thing in McDonald's for me is COFFEE their coffee for a medium is $1.79? It is $1 - any size anywhere in Vegas but maybe since they are on the roadside it's kinda like highway robbery. Needs improvement guys. read more

Stopped here during a road trip, they were going to charge me for water even though I was already a paying customer. My boyfriend got a 6 piece happy meal and asked for 2 sauces and only gave him 1. The server Daniel didn't even ask if he wanted extra fries or apple slices, he just gave him apple slices. I asked for light ice in my iced coffee and got regular ice. I know it's McDonalds but jeez, it wasn't even busy. read more

Ever since they went to digital order screens, it takes twice a long to receive your order. Plus, when I ordered, I received someone else's receipt, come to find out, I had to go up front and pay. read more

Even though there were long lines at the Drive Thru, Staff was curtious and efficient. Every time I order my food is made right and it's hot. They are open late which is good when travelling through the night. The staff was very kind and provided phenomenal service! Nothing too impressive about this visit other than their timeliness and accuracy of my order. If you need something quick and don't want to be let down, at least this McDonalds will offer that. read more

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The man serving me was very rude.I ordered on the app and it still took 30 minutes though the food is any basic McDonalds

It's been the worst meal I have ever had at any McDonald's in the entire world. My fries and hamburger were super soggy and cold. The flavor was completely off. read more

This Mc Donald's doesn't disappoint. I stop by this location maybe once a week now that it's soccer season and my daughter has to travel for away games. I've never been inside the restaurant, but the drive thru is always quick and never has had a line anytime we've gone. The real reason why I come to this particular mc Donald's is because they offer the cookie tote (which one of the workers told me on one of my last visits). The cookie tote is well worth the few minute wait for a batch of hot and soft cookies. Drive thru workers are always great! I always enjoying ordering from a place that doesn't push you to order quickly... you know the places that ask if you're done ordering after each item. They've always gotten my order correct. My only suggestion would be a little more salt on the fries :) I'm going to start them off with a 5-star review and hope I never have a bad experience. (Don't forget to download the app for some mc Donald's freebies and deals) read more