I'm generally not a big fan of McDonald's and so I wasn't surprised that the ice cream machine was down but the clerk explained it was cleaning itself, however, the DQ was just down the street about half a mile and they had some kind of special. We asked about waiting but he said it would be awhile and as we left he handed us two pies that he couldn't sell because it was after their date. He was so kind.... read more

Yum! I wish I could eat a chicken nugget instead but we weren't given the 10 piece we ordered. Bought dinner after work just to end up cooking dinner anyway. read more

McDonald's - Fast Food Near Me - Aztec, New Mexico

Do NOT bother ordering absolutely ANYTHING from this garbage location. The service is beyond terrible. If I could give it minus stars, I would. Every member of management should be fired. Why? 6 weeks ago, on a Sunday morning around 8.50am, I used the mobile app to pre-order a sausage McMuffin and a hash brown. Not a difficult or complicated order. Despite it being pre-ordered, when I arrived at the location, I had to wait another 20 minutes for the food to be ready. This delay almost made me late for my flight. No apology, no explanation, nothing. Tonight, feeling hungry, I decided to give them another shot. Dumbest move ever. Placed an order in the drive through for a large 10 McNuggets, fries and drink, with a time stamped receipt of 8.31pm. There are two cars ahead of me. I never move for 10 minutes. Then the first car leaves and there is movement. At least for 10 seconds, then we stop again. Long enough for the passengers in the SUV ahead of me to get out, go to the Safeway next door and come back with groceries... I finally get to the pick up window, after 20 minutes of waiting and I'm told they've "just put nuggets in" and it would be another 5 minutes. Really? You've had my order for 20 minutes and you couldn't plan ahead enough to have 10 nuggets cooked? Seriously? I'm asked to park and wait, finally getting my food at 8.56pm, 25 minutes after placing the order. I'm told my BBQ sauce is in the bag and I'm so annoyed I just leave and guess what? After eating the fries, I find no BBQ sauce in the bag. The final kicker. Overall, any business can have a bad day. Two bad experiences, 6 weeks apart is not a coincidence, its catastrophically bad management. FYI, unlike other truly 'fast food' places, like Chick fil A, the restaurant never apologized, never offered anything like a refund or additional item, nothing. The sad reality is that I could have driven to the next closest McDonald's in Farmington, picked up the same meal (probably with the BBQ sauce) and driven back to Aztec in the same time frame. Avoid at costs unless you've got all day to waste. read more

Great service. Clean. They were out of pies but made some fresh for us and kept us updated. Then gave us two.

We did not receive what was ordered and paid for. One employee told us the second double cheese was under the McNuggets. It wasn't. We were then told we didn't order a second d sandwich. The manager, Sean, then got involved. He grabbed my receipt and threw a second bag with the sandwich in it out the window. He then told me to F off. I asked his name and he stuck his name tag in my face. He has an anger problem. Don't waste your time at this establishment. We'll not eat there again. We are local but will go elsewhere. read more

I got a cheese burger and it didn't have meat my brother got chicken nuggets and got hair in his food

Was there a week ago. The MOD looked like he was late for court. Very uncourteous. They messed up my order then. Tonight My kids wanted Nuggets. I reordered the same meal via app. I was given Cold/old Fries again and Payed for a 20 I mean 17 piece Nuggets. Once again. DO BETTER !!! read more

Don't go here with the expectation that your order will be correct because 8 out of 10 times it will be wrong. Also don't expect it to be fast if they're busy, I've sat in the drive through for thirty minutes on a Saturday before. read more

My family and I had our Thanksgiving lunch here while we were on a trip in the area. How grateful we were that they were open, and in good spirits themselves! The staff was super friendly, the food was freshly made, the store itself spotless. We stopped there a second time on our way back down south and were happily met in the same manner and condition. When you're on the road and your preschooler wants a Happy Meal, fret not, for here everyone will be satisfied. read more

I have eaten here twice each week on my way to CO / NM. On my last visit, the order taker (the manager) spoke way too fast so in an effort to hurry, we had to repeat our conversation wasting time. My order was incomplete when handed to me, taking more time, The food is usually properly prepared but not this time. The bread was stale, the food was not warm and the sauce was inadequate. The food was not palatable. The owner just doesn't care based on the high volume of orders they manage. I'll never be back, this place is poorly managed and has hurry sickness. read more

They have Covid-19 Pos. Employees, My son works there and is now sick. The Manager's won't let anyone inform that they are sick to help other Employees protect themselves and Family members!!!! This place isn't taking proper precautions to protect the Public or it's Employees!!! read more

Every time I stop here problems Dirty tables food on floor Orders wrong stop today Got 2 cheese burgers ice cold Took both back got them back Still cold Plus mustard everywhere Wrapping / bun on the outside total mess No more read more

Thought we could get in and out of here quickly but we got stuck inside in the line behind an EMPLOYEE in full uniform who spent about 5 mins (literally) ordering. I thought she couldn't decide on her food but then realized after she ate her food, she went back to the counter and picked up her huge sack of to-go order. Rude and Unprofessional! 2 managers on duty saw the line of people and said nothing. read more

Just rude and the town all around is nasty ... Wound never go back Food was cold cheese was not even melted ...

This McDonald's is important to offers and for me but it's been slacking one I ask for medium and it's not even filled two I go BBQ and Buffalo sauce and I got one each and the last last time I got none improvements better workers to employees and better listening. read more

5 stars for customer service at this location! I misread the kids menu, thinking I could add 2 chicken nuggets to a hamburger happy meal. Turns out you can only add the nuggets to a nugget happy meal, but they provided the hamburger & a free cookie for my little one. Friendly folks, and very understanding. read more