They assume all DoorDash delivery drivers steal the food.
Two mornings in a row, I came to pick up a DoorDash order. They are insisting that I show them "confirmation" that I picked up the order, but the confirmation they are asking for is the customer's address with a direct navigational path from their store location to the customer's house.
I spoke with DoorDash concerning this and was reassured that the employees from the stores where we pick up orders do NOT need to be asking to see the customer's address. That information is protected by law. DoorDashers are not permitted to show anyone the customer's address.
I tried to tell the woman at the drive thru this, but she was basically refusing to give me the order if I did not comply with her. She flat out said to me in her words, "We've had multiple DoorDashers steal the orders". I was floored. She was stopping me from actually doing my job appropriately by giving me only items that had receipts on them so I could take a picture & show her 'confirmation'.
I had two different orders, and I almost didn't get the right food to the right customers (which would have led them to assume I was stealing and leads me to my next point). Just because something went wrong does NOT mean that the delivery driver stole the food. You have absolutely no proof that DoorDashers are stealing from you. There could be a number of things that might have happened. Maybe the customer isn't telling the truth. Maybe the order got unassigned because you were busy & it was taking too long, then another dasher came to pick up the order & you got confused. Maybe the dasher was being micro-managed by your staff and could not do their job efficiently- like me today. I could have accidently given the wrong food to the wrong people because of how much confusion forcing me to 'confirm' I picked up the order when I am literally trying to pick up the order. Once a dasher clicks "confirm order", the entire order goes away & the customer's address is there. I couldn't even see what I was trying to verify because of this level of micro-management.
I left the drive thru nervous and shaking with everything including two drinks in a big pile on the passenger's seat of my car. I could have spilled the drinks.If I had dropped them, would you have assumed I stole them?
I spoke with DoorDash about this and filed an incident report. I also have a video of the conversation that I will keep on file for future reference if need be. I am not a thief.
I have a 100% completion rate as a platinum dasher. Numbers don't lie! You don't get to platinum status by stealing customer's food. You get there by delivering food to customers in a timely manner. I don't want to be ANYWHERE that I am accused of being a thief when I am working hard and doing a good job.
You don't have to worry about me EVER setting foot in your store again. I don't even want to look at your store when I drive by. As I type this, I am absolutely beside myself. My pride is hurt. I am disgusted with you for assuming hard working people are thieves.
From now on when Johnny O Spudnuts comes up on my DoorDash app, I will decline the offer without a second thought. Sadly, my acceptance rate will take a small hit. If you are going to negatively affect my ratings because you assume I am a thief, I think it's only fair that I negatively affect your ratings by giving you 1 star and telling the honest truth about exactly what happened when I showed up to do my job. Now we're equal. This is what happens when you scorn honest people who are working hard! :( :( :( read more