When your store gets an order wrong at 12:15 am and you are the only person in the drive through that's pretty bad. I called ten minutes later when I found the incorrect hamburger to ask about them making it right for me in the morning and was told by Michael that they would not exchange food. Awesome service and even better customer service policy! Well done, incompetent employees! I suppose I'll be pissing people off behind me from now on while I inspect every aspect of my order. Because apparently their employees aren't capable of filling an order of two meals when they only have one customer. Like I told Michael, here are definitely bigger problems in life that I am dealing with, but I paid for this food at a completely dead time. They should try to please their customers. read more

McDonald's - The incorrect quarter pounder that I paid for. - Fast Food Near Me - Ann Arbor, Michigan

This McDonald's is awful. I've come to try to settle late night cravings, but it NEVER does the job. The fries are really terrible. I've had them come out cold before many a time. Plus you have to ask for ketchup. read more

One of the worst McDonalds ever, but I did have a decent experience today. Long waits, incorrect orders, and unfriendly staff are all common along with the issues related to the cleanliness of the location. Last week I ordered two normal burgers and a water which should have been simple. When I received the two burgers I continued to wait for the water till I finally asked the lady. She had not put the water on the order and it would be five cents. So we then had to get a manager over to approve a five cent water transaction on my card (only had $20s) before I could get my water which you can't refill. Today I waited for 14 min to get my one chicken wrap but the reason for the extra star is this one time the women apologized and did give me my money back due to the wait. Now if they could only consistently get it right and stop being a pain about getting water. read more

It says that they are open 24 hours but when I went there last night at around midnight the guy looked at me and said nope and basically told us to leave using hand motions... child. I live right by here, but I'm never going back to this McDonald's. ASHAMED. read more

Service was slow and they wanted to charge me for a Bar-B-Q dipping sauce, I won't be back again.

Staff is terrible, rude, and are lazy. I don't only blame them but also the managers at the store as well for allowing that behavior. Every Saturday after my sons games the whole team would go in and get food but now, you can expect none of us to ever go to that store or any store in the same franchise ever again! read more

I'm a frequent customer at this McDonald's, and the service is spotty at best. At my last visit, it took them at least 30 minutes to even take my order. I get that new staff needs to be trained, but don't have them all work at the same time. I also frequently order a 20 pc nuggets, and they only give me 1 sauce pack. If it weren't for the convenient location, I would NEVER come here. If you're just stopping by in the area, I would recommend going to the one on Washtenaw, or any other fast food place. read more

It has to be said: this McDonalds takes the fast right out of fast food. Abnormally long waits. Otherwise....it's a McDonalds. You know what the food is like. But while others here have complained about rude service, I've found the place to be quite welcoming, though that is mainly on account of an unusually gregarious manager who is usually greeting every customer and amiably joking with the staff, all while keeping the operation moving. Wait times have been improving of late. So, the place isn't without hope, though it's probably still a long shot to become your favorite burger stop. read more

THIS IS THE WORST MCDONALDS ON THE PLANET. AVOID AT ALL COSTS. Over 10 minutes to just get a friggin cheeseburger and small fry. Employees could care less. They should close this place. read more

We went through this location on a Saturday morning, so it was a little busy with the morning crowd getting breakfast. No big deal. However, the extremely slow and unresponsive workers taking and handing out orders were definitely a contributing factor to the snail like pace of the line. We ordered 2 meals, reviewed the screen to ensure accuracy, and was told to pull ahead to pay. We did this, and then waited at least 5 minutes at the pay window with the worker inside at the cash register not even acknowledging us through the window. The line had cleared ahead of us, but we couldn't move forward because we still needed to pay. She finally opened the window, gave a non apologetic "sorry," while holding out her hand for money. We paid and move ahead. The man handing us our meals was prompt, but we checked our order before leaving and found we were missing half the food. We told the man we were missing some things, and he replied that no....we weren't. This exchange went back and forth as we tried to explain what we ordered and what was missing. He asked for the receipt back, and upon this review he reported the way we were rang up doesn't state we wanted meals so that was that. At this point we had wasted so much time on this terrible place, we chose to count our losses and leave rather than try to get the mistake corrected. I doubt it would have been corrected anyway without a gigantic headache and having to endure more rudeness. read more

One of the worst McDonald's I've ever been too. Always slow, cashiers always seem to struggle to take orders like they're clueless, and the store is laid out poorly--there isn't even room for a line at the counter. read more

Dirty restaurant. Rude staff. Manager thinks that you she is doing you a favor by taking your order. Staff has no idea whats on the menu or how to use the cash register. read more

Yeah just read all of these other reviews. It's a nightmare every time I come here. I can't think of one time out of the 10 times I've been here when the service was good. read more

Inconsiderate morons running this place! Not even worth going here anywhere near lunch time. I work in the area so I have went there a few times recently. EVERY day from around 11:30am until 2pm there is a line nearly to the back wall of customers and NEVER more than one employee taking orders inside. I have walked out without ordering the past three times. I will NOT be going back. I eould rather spend my hard earned money somewhere that values their customers. read more

We have been in line for 30 min. Still waiting. Ridiculous. Took so long that we couldn't order breakfast anymore. We got in line at 1020. But couldn't order until 1033. So no more breakfast bagels. read more

Don't do it. Don't go here. They don't know what they are doing. You'll get charged the wrong amount and get handed the wrong order. I know what you're thinking. "Sure, the reviews are bad but I really need some breakfast. Can't be that bad." Oh but it is. Do you think that I would take the time out of my life to write this if it wasn't? Just don't. You're better off skipping breakfast altogether. Have a nice day. read more

Whoever was there tonight at around 12am, you are the best. I had a really shitty day and you made my day better.

This is the worst McDonald's I have ever been to. Inconsistent food quality, higher than normal order inaccuracy, horrific wait times, non-existent drive-thru employee etiquette, drink machines are nasty. read more

I've visited this McDonald's a few times for desserts with friends, and have had positive experiences. My most recent visit was on St. Patrick's Day, when my girlfriend and I wanted the iconic Shamrock Shakes. We ordered via the drive-thru, which was quick and convenient. Note that this McDonald's has a double-drive-thru, so be courteous when merging. We ordered two regular shakes, which amounted to a little more than $6. Our cashier was personable, and we chatted about our plans for the night. Overall, this McDonald's is convenient, efficient, and reliable, which is exactly what fast-food should provide. read more

At McDonald's at 7:10am, the restaurant is closed and so is the 24 hr drive thru. I drove off the highway for a closed McDonald's.

I ordered a burger meal with a small size drink and fries. I had to ask the man behind the speaker to repeat himself 3 times, could barely understand, it sounded like he was talking with marbles in his mouth - I repeated 3 solid times that I wanted a small sized meal. Of course they upcharged me to a large, the drink doesn't even fit in my console. The fries were hot and fresh for a change but they forgot the salt rendering them gross and useless. I don't appreciate being upcharged for something I didn't want and really they are supposed to salt the hecking fries. I also asked for orange Hi-C drink and got carbonated orange soda. Not impressed. read more

Ruining a guilty pleasure. Terrible service, I know this is a fast food restaurant, but make you feel bad for bugging them, border line throw you the crumpled up bag and get annoyed if you don't have your order fast enough. The food is never cooked, nor is it even put together. read more

This place is a joke, like previous people mentioned, the people ask for reminders of what you ordered and still get it wrong. Then they act like they are doing you a favor by giving you what you actually ordered. With so many Mickey D's around I suggest you find a different one. I know I will when I'm in the area. read more

I am such a fool. Went back earlier today. A coworker reminded the drive-thru guy to give me my apples at the last minute. I noticed he hadn't given me any ketchup. I counted my nuggets before driving away. But then I got home and realized they never gave me a chocolate milk. No big deal, right? I mean, I had to go back to Kroger tonight, so I could just stop by and pick up my chocolate milk. Wrong. They refused to give it to me without the receipt, but I don't know where the receipt is anymore because my wife threw away the happy meal containers and I can't find it. That's right--I had to dig through my own trash looking for a receipt to try to later go back on a THIRD trip to get a chocolate milk I already paid for and have now been not been given on two separate trips. I'll give them one more try next time I'm driving by, and then I'm contesting the charge through my bank. read more

Okay despite what Yelp-skeptics may say there are a range of ratings to be given to even ultra-standardized fast food joints including the predominant McDonald's brand. My friends and I visited the drive-thru at around midnight on a Friday night. Firstly, this fast food was not even fast, as there was a slow-moving line of cars when we pulled up. Secondly, we requested multiple different condiments with our order but when we got home and looked in the greasy bags we only had BBQ sauce. Not even ketchup?! Thirdly, I think they put mayo in my friend's sandwich even though he asked for it without. I know McDonald's should not be expected to customize any meal, but I feel like the employees should be able to handle simple requests, and at a faster pace. read more

Never rated a fast food before since you know what to expect. Well this McDonalds is amazing. Been here four time and once I got food within 5 minutes of ordering. Coworkers went for drive through and I drove across town and still beat them back to the office with my big mac. read more

This is the slowest McDonald's I've ever been to, I downloaded this app and made a yelp account while waiting in the drive-thru. Avoid at all costs. read more

I know everyone hates fast food reviews as "they're all the same" but I can't help but want to warn people to stay far away from this location. I normally don't eat fast food, but for some reason I was craving a Big Mac so on a Saturday afternoon I hopped in the drive thru. Needless to say I got the Big Mac but the mozzarella sticks were teasing me on the sign. Pull up to pay and the girl working was completely unpersonable. No acknowledgement of my thank yous or anything. I get home to savor my craving and it was gross. Fries artic cold and undercooked. Big Mac, again, cold. And shocker, the mozz sticks also cold (and unequivocally gross). Unless I'm in a real pinch, I won't even think of coming here again. read more

The cashier was extremely rude. I waited for my order and watched as everyone who went before me and after me got their order called. When I asked the cashier about my order, she said "you probably didn't hear it" extremely rudely and asked the man calling the orders if he had called mine. He replied "No" and promptly started to pack it and she said "See" accusingly to me, as if she had been right. The man then fulfilled my order and at least he was kind about it. The customer service is extremely horrid except for that man. I hope this cashier gets fired as her attitude is absolutely abysmal. read more

Super fast w double ordering love the warm cookies

This has got to be the slowest McDonald's in the world. Also, the drive-through is supposed to be 24/7, and sometimes it's not. That's a big problem for the only 24/7 joint in the area. read more

I was JUST in this location today for lunch and the manager Jennifer was beyond rude. She was very short and snappy with the customers and treated 2 of the crew members horribly. She made the young man stop taking my order, because she wants him handing things out. Said to him "Stop doing what you are doing and do what I told you." Then she proceeds to ask him, in the middle of running him crazy, "Did that salad get it napkins and forks?" To which he said, "Oh no, I'm not sure." Then she says "Get out there and start running. You better find them." That is not how you treat people. I was beyond angry and still am. She is abusing her title, and she isn't afriad to show it. If I go back in this store again, I will not stay if I see her there. I can not stand to watch someone treating their workers like their personal minions. Very unprofessional and unacceptable... read more

Rude staff, filthy conditions. I don't have high expectations of fast food but this was beyond terrible.

Disgusting food! On two separate occasions 6 months apart. First, egg McMuffin with eggshells in it!! Tried to not take it back because I ate half of it.... before I found the eggshells. Second time burger came RAW completely red in the middle. Aren't they supposed to use thermometers? Never stopping here again. read more

My girlfriend and I ubered to the restaurant and we're kicked out at 11:45 pm on this Thursday night because the lobby was "closed" and were forced to wait for 15 minutes outdoors while it was 24 degrees out with no jackets for a ride while the workers refused to let us stand in the entranceway. My girlfriend is very sick from waiting for so long and the company may look for a lawsuit in the future read more

The worst restaurant I've ever been to, in the history of all restaurants. Horrible service, always mess orders up, and extremely slow. It's almost as if they're trying extra hard to be the worst restaurant possible read more

Food took 35 mins. Stale egg mcmuffin. Medium drink half filled with no ice, also the wrong drink, then when we handed it back, he just handed us the exact same drink we had just given back through the window. Fries were cold. read more

The slowest McDonald's on the planet. Rent a new movie from itunes and watch on your phone as you will be here that long if you chose to go there. Otherwise, drive somewhere else through rush hour traffic, sit down and get waited on and you will save time, have a better meal, have a more accurate order and enjoy a cleaner environment. read more

This is for McDonalds, 2310 Stadium, Ann Arbor, Mi., near U.of M. Medical Center. First problem was the drive up station did not work, kept calling and no answer. I finally gave up , parked the auto , walked in to order, place dirty,waited and waited, the food finally arrived, back to the auto, my Big Mac & Fries cold & greasy, not edible.What a waste! Are all of the McDonalds in Ann Arbor this bad? read more

At this establishment, my friend got an extra sulshie for free and met the love of her life. 10/10 would recommend