I went through the drive thru and ordered a 10-piece meal medium with a coke and a 2-cheeseburger meal, plain medium with a dr pepper. I ended up getting the 10-piece meal, but instead of my cheeseburgers I got a filet o fish and a big arch burger. I went back to get my correct order that I originally paid for, they proceeded to give me a large 10-piece meal with a large coke and a large 2 cheeseburger meal with a large dr pepper but even though I repeated 4 different times that the burgers where plain, they still put everything on it. I honestly just gave up and went home because it was already 10:30pm and I just wanted to get home, but the service at this location has never been good for me, i always get the wrong order or the service is nasty. read more

We're here for a coffee, paid, and then they tell us that they're coffee machine is broken! Geez! What a waste of time! They have NO REDUNDANCY, and that's a corporate level problem! Oh, well, the hash browns were delicious. Onward to Ruidoso! 3/5 read more

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Waited 15 minutes in the drive thru after ordering for 2 mcchickens and a medium fry. And then they forgot the fry read more

McDonald's - My feelings - Fast Food Near Me - Alamogordo, New Mexico

manager is rude for no reason i asked for a pup cup and she made a point to come to the window to tell me not to ask for pup cups the other managers won't do it read more

gf AND i WENT sUNDAY AFTERNOON, BOTH HAD THE NEW $5.00 promotion, Excellend value for the money.. PLace super clean, service was really good with NO issues. Clean, so any reviews bitching about the quality or servoce or cleanliness are fake and oput right lying/ read more

Worst mcdonalds ive ever been to. The dumb looking girl on drive thru is always rude and they charge for sauces only when they want to. I was in the drive thru and she made me drive around again for ONE item then wanted to charge me extra on top of that. Worst customer service ever. Its my local location n I would rather drive extra than to go here again. read more

A little show for fast food. We visited on a Sunday night and the wait was extremely long without many people in the drive thru line. The staff at both windows were also not very friendly. Nothing was wrong with the food, but the service could use a bit of improvement! read more

Everytime I order there is something that is not bagged but I am charged for it. or the order is not correct

Tonight, i was ordering something to a adorable waitress when a horrible manager yell at her in front of me (like i was not there) saying she was doing wrong. I was so shocked that i was not able to say a word. The adorable waitress was puzzled so i was. This manager should be replaced. I put the one star cause i can not put 0 star. I am so sorry for the adorable waitress... Such horrible manager is disastrous for everyone doing good. read more

Normally I don't review chains like this but after posting a pic of their seemingly customer unfriendly notice on their door I felt a small elaboration on the place was necessary. At first seeing that sign in the evening, when there weren't many peeps in the place I was pretty put off. After returning on a second trip during the day the sign made more sense. The kids playing at their indoor playground combined with boat loads of senior citizens who sit around and blather all day do take up a considerable amount of space in a not very big restaurant. I would STILL change my sign making it less anti-customer sounding but I better understand their issues. The place gets packed early and stays that way thu the afternoon. Service is slow but then again the place is packed with kids and old people so expecting something else would be futile. read more

McDonald's - Real welcoming place... - Fast Food Near Me - Alamogordo, New Mexico

Playhouse was overcrowded and older kids were running inside it with their shoes on. Mentioned this to a worker and she said she would tell a manager; that she couldn't do anything about it. 10 minutes later, with no manager on scene, I went and personally spoke to a manager, and he said he'd "look into it". He never did, and finally the kids in question left. Kids meals were missing their drinks, and their burgers look like they were wrapped by a 2nd grade, and that's insulting to 2nd graders! Play area trash cans were full and needed emptying, but I guess that wasn't a priority, either. read more

It never fails with this McDonalds. The idea of "fast food" fails hard here. Every time I go through the drive thru, I get ushered to a "sit and wait" stall because they are incapable of managing their order flow, even when it's slow. And it's not like it's a complicated order. It's pretty pathetic. Avoid it if you can. Oh, and when they finally bring you your order, they forget the freaking drinks. Pathetic. read more

If I could give this location 0 stars, I would. I placed a large order at this location and received uncooked chicken sandwiches and missing apple slices and fries in our kids meals. My nieces and nephews ate this food because they were hungry, I didn't have the time to check their food and pray they do not get sick. However, after taking a bite of my chicken sandwich, I realized the chicken was not cooked. (See the picture) I realize COVID has been tough on many restaurants, but that doesn't mean an established business like McDonald's can be careless with the food they are providing their customers. I asked for a full refund because I felt it was warranted given my unpleasurable experience. A helpful employee told me that the owner of the store rejected my request for a full refund and would only refund the uncooked sandwiches. Some may consider that fair, but In my opinion, that is horrible customer service and lack of ownership for someone's mistake. This could kill someone! Please check your food before consuming at this location. Unbelievable!!!! read more

McDonald's - Clearly uncooked chicken - Fast Food Near Me - Alamogordo, New Mexico

The access to this unique MacDonald's is rather strange and there's a serious parking problem. That's on the outside. Inside, the service was, basically, non-existent. Any other MacDonald's I've ever been in, when you order something like a burger meal, once they've taken your order they hand you your drink cup so you can fill it while they're finishing your order. Not this one. When they took my order no one gave me my cup so I asked for it. I was told it would come with my meal. I guess they thought I might steal some extra coke or something. Small thing maybe, but a bad reflection on their service. I'll take my business elsewhere. read more

Really? Pretty much your standard Mickey Deez. I only come here because their play area is indoor and my child has a ball! So that gets 4 stars! read more

A good McDonald's Good play place for kids but my kids hamburger was not correct And the Place had trash in it. read more

Five stars for a nice restaurant, a nice indoor play area and giving me a proper glass of water without trying to charge me (something that earns an instant 1 star). One star knocked for the dumb sign that says you can stay 30 minutes in the dining room to eat. Tacky and ridiculous. Overall a good md this time around. read more

The staff is extremely friendly and the fries are always HOT! This is one of the few restaurants that we frequent on a regular basis and I can't say how thankful I am for fast and courteous service. read more

I've been here quite a few times in the last couple months. Usually everything is fine. Today...absolutely not. I went through the drive through and they messed up my order. I told the worker my burger was messed up and she argued with me. I told her I confirmed my order twice at the speaker and once when paying. She told me to pull to the side. From the time of ordering, it took 19 minutes for them to bring my "fixed" burger out. After bringing it out, it was still wrong. She went inside, then came out with the same burger again and said it was correct. Once again I gave the worker the receipt and she went inside. I finally got the correct burger after 24 minutes with almost no one here. The girl who brought out my burger was nice. I'll give McDonald's that. Everything else ismind numbingly painful. Few months later: Yesterday: cook screwed up my burger and argued with the manager about it when the receipt clearly said what it was supposed to be. Today: 21 minutes to get my food in the drive-through. I had to pull to the side as multiple cars got their food and left before me that were well behind me. They still screwed up the burger again today. The girl who brought my stuff out was really nice. She was the only good part today. Everything else was a major headache. The base McDonald's is great. This one has caused a lot of headaches. read more

I wonder how much money on electricity they waste keeping their lights on all night even though they close at 11 at night. I ended pulling into the drive through only to find out it was closed. Never ate here and never going to if it's run this poorly read more

I hate McDonalds. Does any one remember the days when you you said "I'll take a big Mac" and when you got it, it was actually a big burger? Now its the size of a kids meal. If I'm missing the picture and MCD is for kids only, then please change your advertising. Be an adult and support your local cheeseburger pub don't give MCD your money when they down size your meal. Your robbing America McDonald, I am ashamed I gave you my money. read more

This is by far the best McDonald's I have ever been to! We come here weekly unless we are out of town because it is such a welcoming and place. The kids love to come here and play anything and everything from pirates to superheros. When you get your fries they are ALWAYS HOT! Always! Burgers are always hot and fresh same for the nuggets and as always at this McDonald's Delicious! So hats off to this McDonald's for great service and amazing food.. read more

As others have stated, when you order at the drivethru, you almost always get sent to the parking lot to wait for your food. Regardless of the time of day. Regardless of how small/simple your order is. Must have a serious management problem. read more

Remeber when McDonalds used to have your food ready quickly. I have given this mcdonalds over a year to clean thier crap up. I have to wait foreverto get me food everytime i go to this P.O.S. read more

Had the standard Spicy Chicken sandwich but this time I was doubled over in pain from whatever food borne disease was in there. Could be a one time event but I have heard others speak of having tummy problems after eating at this particular McDonalds read more

When you pull up to the drive thru you are greeted by a robot, then the awkward silence. The humans that work here are not very happy humans but they make a phenomenal coffee. read more

Yes it's McDonald's. End of review. But why we go it because it has one of the few indoor play areas for little kids in town. My toddler LOVES the indoor play area. read more

McDonald's...who the hell reviews a McDonald's? Well, I guess I do. Dear Ronald...you need to be more flexible about when you serve breakfast. When I want breakfast at 2PM and I don't care what kind of crap I am shoveling into my body, I now go to Jack in the Box. read more

One of the better McDonald's I've been to, not bad for what it is. Staff is okay, manager is nice. Usually clean. They run out of sweet tea a lot though, and that's what I prefer. Some of the best ice cream around. read more

Terrible service wrong order and no sauce I hope that was the crew more than the whole team

Never enough employees in the mornings. Slow and this morning - rude employees . Food was left in the warmer too long.

If they had an option for zero stars, I would've given them zero stars. First of all, which fast food business decides to clean their smoothie machine on a busy Sunday evening. Just makes no sense. Every time I go to this McDonalds there is always bad service given to me. They need to step it up. read more

This is a really clean McDonalds, and some of the people that work there are really nice. BUT after years of going there several times a week, the owner came up to us and told us not to feed the birds outside in the parking lot and he WASN'T nice. He said that the birds are unsanitary, which I can understand, but he insinuated that we were the cause of the birds being there. Anytime you go there, you will see people throwing a French fry, etc. out of their car windows. So, I don't want to contribute to his business any longer, and we find somewhere else to go, where they APPRECIATE our business. I have worked with the public for years, and if it was my business, I would never approach a customer like he did. I would post signs in the parking lot that said PLEASE don't feed the birds, and why. This guy definitely has an attitude problem and doesn't deserve your business. read more

Chain restaurants are typically not superior in service but this establishment certainly is. I am continually amazed at how pleasant the staff is. Hot fries and friendly employees make this our favorite stop! read more

We come here often due to the toddler always wanting to go play and eat at McDonald's....we ordered a big breakfast, coffee, coke, apple juice, and four dollar menu items. The coffee sat on the tray for 15-20 minutes while our order was being processed. We were advised that it would be 4 minutes for the lunch menu items, however I watched as a crew member looked at my ticket 20 different times, but only filled all other ticket orders. About 20-30 orders were received while we still waited for our order. Finally after going back to find out what is taking so long with our order, we ask to speak to a manager.....nobody comes......we ask for a manager two more times and still not one person comes. We leave to the play area to get my daughter's shoes and jacket back on after we finally have been given our order. The same employee who skipped our ticket comes to swap our order as they gave us the wrong order and gives a sarcastic apology. I have never experienced such poor customer service and bad attitudes from a bunch of grown adults like I have today. The 16 year old who took our order had an excellent attitude and far better customer service skills, than the manager and sarcastic employee. Re-train your employees on customer service. read more

horrible service. I went to the drive-through and got two things - a Sunday and a burger. When I got up to the window she handed me my burger immediately but could not be bothered to make a Sunday and stood there with her back to me watching and waiting for somebody else to make the Sunday. at no time did she say thank you for coming to McDonald's or any type of think you whatsoever. After a ridiculously long wait I was finally handed my Sunday and was on my way, again without a thank you, but whatever - I'm on my way. When I went to get my burger out I could tell immediately something was wrong with it. Open the paper and the problem was it was just bread. now I had to turn around and drive back to McDonald's park and go inside the store to show my receipt and what I got - bread. , nobody said one word. Somebody did come and take the bread so trying to get some kind of reaction, I asked, is this a joke? Still nobody said anything! nobody said, sorry about that, nobody said I'll get you another just a moment, nobody said anything. so now what? Are they getting me a different burger? Are they waiting for me to tell them what they need to do? I don't know because nobody's reacting. now, at this point I'm quite sure they will spit in my food as well because they clearly think this was a great joke and there's no indication what so ever that they intend to get me a burger. finally after standing there for sometime I say, give me my money back. Someone did that immediately but again did not say a word, no sorry about that no here's your money, nothing. Apparently the policy at this McDonald's is The employees are not allowed to speak. Biggest bunch of punks ever. read more

My husband asked me to post this since he was the one to go in to get our food. He said he went in and ordered our breakfast, 2 steak, egg and cheese bagel meals and 2 drinks. He waited and watched about 8 other customers come in, place their rather large orders and leave with their food while he is still waiting. When he asked the manager how much longer it was going to be for our food, the manager had an attitude and told him, "Well we did have to cook your egg." Because of his attitude, now my husband has an attitude! My husband asks,"Well, just how long does it take to cook a freakin egg?!" He also express his displeasure about the fact that SEVERAL other customers who had came in and ordered after he did had already received thier orders and left. About this time the young lady who had received our order walks up with the food. Needless to say we will not be returning to this McDonald's anytime soon. read more