Stopped in here for a plunger and it was pretty easy to navigate the store. There are tons of…read moreoptions here and the staff were quite helpful.

I am in and out of Frager's almost every week. They have everything and their staff is great…read more Having them as an option and not having to go to the shxt hole that is Home Depot is amazing.

Wash., DC Excellent customer service! I needed to paint a…read moreportion of a fence on my property which the original retailer no longer carried. I brought in a visual sample of the original paint, and Nathan patiently tried to determine how to match the sample. After doing some checking, he ordered a sample but it did not match exactly after I tried the paint on the fence. Nathan suggested that I bring the sample that I purchased from S-W so that he could darken the color. After looking at the new sample on a paint stick, I am eager to try the re-touched sample on my fence after the rain dies down. The cheerfulness and helpfulness of Nathan and the entire staff were so impressive that I was determined to let others know. I believe that the reviews from 2017 are no longer applicable to this team of professionals who have likely transformed the customer experience into a very positive one!

The manager at this location is really good, but my experience was confusing. I tried to order…read moreonline but the store has to accept your order if you place an order above 500$ online. I was told my phone number was flagged because I returned some stock paint and that was the reasoning for my order kept being cancelled and I had to come down to the store to have my id and credit card verified. I've never ordered paint online so this was the first time, and probably last unless Home Depot starts offering better paint. I like this paint, hopefully, Sherwin Williams becomes the paint for Home Depot, the paint is good quality but the customer experience is not worth your time. True Value carries this paint and the experience is different but the online ordering is not as exceptional as Home Depot. Well, my thing anymore with customer experience is, they don't force you into door just go to another location. As mentioned, the manager is really good.

Being in the city without a car, sometimes you need a copy of a key, wood cut for a DIY project, or…read moreice melt for an upcoming snowstorm. Jenks is open 7 days a week, thoughtfully stocked and the employees are friendly. Being so accessible comes with a slight upgrade in price, but the convenience of having a clean and reliable store is clutch. When I'm in a pinch, Jenks is my go-to neighborhood home improvement store.

Friendly staff, informative and helpful. Store has the essentials and staff can make…read morerecommendations for alternatives or options when they don't have what you need. I've found almost everything I need every time I've come here. Always a good experience.

It's a store with small town feel in the middle of a big city. The staff welcomes you right as you…read morestep in the door. With just a brief flash of my lightbulb, a staff member at the counter pointed me to the wall of lightbulbs to replace it in the next room. Even as I was trying to figure out what to get, I could hear her helping the next customer with his own home item question. Looking around the store, there is probably something you will need in there not now, but maybe in the future. When the time comes, a friendly staff member will likely be there to help you navigate the shelves and find it. We have come here on other occasions for paint and screws. True Value is conveniently located in a street with many well loved businesses in Dupont Circle. Maybe get dinner with a side of hardware store? There is a bus stop a couple blocks down and it's a 10 minute walk from the circle.

The staff are friendly. I don't have to travel far to get supplies. You can get keys made too…read more Metro is nearby.

I came to Frager's Paint after going to the regular Frager's Hardware in search of paint brushes…read moreand a roller. The store has a very comfortable and friendly feel and is clearly not a big shop with the goal of getting people out the door. I told the clerk what I needed (or thought I needed) for my paint project and he pointed me in the right direction. If I have another accent wall planned, I'll definitely come here to load up on supplies.

I used to love Frager's. They had a fantastic hardware store at Eastern Market, with a great…read moreselection and wonderful staff, and a paint store down the street that was just the same. Even after I stopped working in the area, I kept going there: where else were you going to find such a great hardware or paint store? So what happened? The last time we went there to buy paint, the employee was unenthusiastic and unfriendly. So we gave it another try this weekend. I walked up to the paint counter. Two employees were having a problem with one of the paint machines, which one of them didn't seem to know how to use very well. I stood there for quite a while. They ignored me. I eventually asked the more experienced-seeming employee if it made sense for me to wait, or if they would be a long time. He launched into an explanation of how he needed to log in. I didn't think that was relevant, and asked again whether waiting made sense. He said yes, it made sense to wait. I stood there a while longer. I asked the same employee how long it would be. He stared at me. I asked if it would be more like 5 minutes or 15 minutes, or some other amount of time. He said it would be at least 15 minutes. I said that he should have told me that a long time ago. He started explaining again about needing to log in. I still didn't care, and explained that it was terrible customer service. Then we left and went to Monarch on Connecticut Ave, where they had excellent customer service. What on earth has happened to Frager's?

Seriously bad service, there were only two people in the store and the cashier just disappeared. I…read morehad to wait over 30 minutes just to cash out.. I would suggest going to another store, I'm pretty sure the Walmart close but has paint supplies and probably cheaper.

Warning. If you want only a quart or two of custom-mixed paint, this store will tell you it is…read moreonly available in gallon quantities. A brazen and stupid attempt at upselling. Almost all other stores - Home Deport, Duron,and even SW - will sell you quarts. In addition, avoid this store for its absent product knowledge and helpfulness.

Items in the store are marked up significantly, likely because of the pricey rent on 14th St and…read morebecause they can overcharge folks who live on that street who pay $2500/month for studio apartments. The employee at the front of the store was sharp and unfriendly and asked in a gruff tone how he could help us, as if we were bothering him.

5 stars for Marvin upstairs in the hardware department…read more Each time I visit looking for a solution, part or piece of hardware, Marvin always delivers! The store overall is very well stocked and prices seem reasonable. I'm a fan of Marvin's Hardware...um, I mean Logan Hardware, lol. 5 stars

Lana assisted me in choosing remotely operated roller shades as well as vertical, sliding pleated…read moreshades for my new condo. Everything turned out beautifully and the customer service provided me was second to none. I also was very pleased with their installation contractor, Abbas, who did a very professional and careful install. A year and a half later, when I needed to recharge the roller shade batteries and couldn't remember where one was located, Lana came to the rescue with precise advice - promptly and pleasantly offered. Hunter Douglas is not an inexpensive option, but if you want superior customer service, professional installation, and an excellent outcome, you won't be disappointed.

Great, friendly staff that are always willing to help. I recommend this place to anyone looking for…read morequality product and people

Great spot to pick up your Benjamin Moore paints. One great perk of the Ivy City location is the…read morebig parking garage nearby that's free for two hours of parking. Bright, clean store with very helpful staff. When trying to decide on an interior paint color for my family room, kitchen and hallways, I went through multiple sample pints as I tried out a range of colors. Basically, 50 Shades of White. Don't worry, it's rated G and family friendly. The nice thing about this store's paint samples is that when you buy a sample pint, they give you a little foam disposable roller and piece of foam core you can try the color on. Tip for other rookies: to truly see the color, paint it on the wall and see how the color changes throughout the day in natural light and artificial. Don't rely on a little swatch of color on foamcore for anything more than an approximate sense of what the color might look like. The store manager, Craig, was always super helpful and patient on my multiple visits. You can even call ahead an order for a color you'd like mixed so that it's ready when you arrive. I finally settled on a Sherwin Williams color a friend found on a designer blog, Gossamer Veil, that they were able to replicate and also tint 50% lighter. Love my new walls thanks to paint from Monarch Design! Now on to picking out a bedroom wall color...

Super helpful staff. I ordered some paint samples online but forgot to enter our local paint store,…read moreso the Benjamin Moore website defaulted to D.C., this store. Greg was super helpful when I called and the samples were delivered to my door in Rockville before noon the next day for a small delivery fee. The delivery man was polite and cheerful. Thanks to everyone.

I had such a great visit to Ginkgo Gardens this morning. Cole helped me and was incredible from…read morestart to finish. I went in looking for a few low maintenance plants and Cole walked me through several options with real care and attention. I picked up a Hoya Compacta Hindu Rope, a ZZ plant, a Philodendron Lemon Neon, a Bromeliad, a Crassula Jade, an annual, and a six inch Euphorbia Firestick cactus. Every plant looked healthy and well cared for. Since it was a quiet Wednesday morning, I got very personalized attention, but honestly the service here is always excellent even when the store is busy. The staff makes every customer feel valued, no matter how many people are in the shop. The prices are higher than big box stores, but the quality and care of the plants make it worth it. This is easily one of my favorite plant shops in DC and I always leave feeling excited about my new plants. Thank you again to Cole for the great recommendations and wonderful customer service.

Just discovered this place and it's a huge store for plants. I wanted some new houseplants and the…read moreselection is quite extensive. The service here is incredibly nice and helpful. They have two cats in residence.