I lived in Austin this past year while attending UT and, really, I lucked out by landing with…read moreHarrison-Pearson. I was desperate that my place wouldn't become a distraction while I was in grad school, so I made a concerted effort to find professional, competent property management, which is apparently difficult near the campus. During the year, HP was flexible, responsive, attentive, and understanding, and I loved the property itself, which had an excellent quality-to-price value.
Flexible from the start, HP allowed me to forgo some of their usual turnover tasks - fresh coats of paint, small repairs from the previous tenants, final walk around, etc. - so that I could accelerate my move-in by like 4 or 5 days. I believe Cleo and Sam were both responsible for helping me move in sooner. It saved my folks and I from incurring more hotel and potentially storage costs, so it was very much appreciated.
Speaking of Sam Pritchard, like many here have mentioned, he was a great property manager to work with. Professional, responsive, reachable by e-mail or phone, questions answered same day. I eventually submitted a request to do those repairs that I skipped at move-in and the service call went out the next morning. Sam would also check up on the property weekly for cleanliness, so you run into him from time to time and the property is well-maintained. All said, very communicative and attentive.
Sam and the rest were also very understanding with an issue that popped up. My rent check had been returned because the bank tried to withdraw my funds from an incorrect account (haha my fault, my looping signature obscured one of the account digits I think), and Sam was super reasonable about it, not accusatory or aggressive, which eased what could have been a stressful situation. I just let them know I'd take care of the rent and the returned-check fee ($25) and that was that.
Overall, great experience with HP and most importantly, my home was not a distraction in my life. If I move back to Texas, I'd definitely look into another HP property.