UPDATE- After being contacted by headquarters, LSS- I was given a chance to try their food again. I had a very good Chicken Salad Cross. W/ very good Mac&Chz. It was really really good. I will order again from them, but I may try the Avon location to see how that goes. Appreciate them reaching out, food is really good.
Ordered in what I thought would be good comfort food.... I looked over the menu and the pictures of a "grilled cheese" looked good! It was supposed to come with a pickle spear, and I choice of a side - Mac and cheese. I also had been craving a potato- their potatoes looked great, but I just wanted the "standard" - butter and sour cream (sc on the side) so I was pleased to see the choice for just that! And it said "justaspud" came with butter - sc on the side! Cool! Then there was an additional choice you could add "ranch" or (one other thing?) so I thought I might like ranch on part instead of sour cream on all of it, so I added that. I did also ask in the last note to add American cheese to the sandwich- because the description I read was "Tomato, ciamata bread, and (provolone? One kind of white cheese not Swiss) was listed. The total for this to be delivered was $25. (Not through Yelp) But I give same directions on all deliveries... GPS for my house is off, since I have had everything delivered since March, I say that first in delivery notes, then I left note to leave food on the table by my front door. (Choice for a lot of deliveries now- and there is a table on my porch!) Food was done sooner than expected... food was put ON THE GROUND, JUST OUTSIDE MY DOOR ! GRUBHUB WTH? (Part of my issue with pre paying tip!) BUT I got the food, unpacked it- why me? See the pictures and decide if this food was worth the tip even... they sent cucumbers and tomatoes instead of mac&chz. I can't eat cucumbers make me really sick! Sandwich was a joke. Cheese was ? Looked like a cheap slice of "not real chz" and "something white" had been a slapped on the bread and two nice slices of tomatoes were supposed to make up for it. The tomatoes were nice... only half the sandwich actually had cheese on it, so I put it the two good pieces together and hoped for the best. It was gross! I threw it away and the other two pieces. I thought about adding my own cheese, but I was pretty cheesed off by then.
I then opened the potato, thinking ok, this will be good! Because I had taken the side of Ranch out of the bag with the Cucumbers... they were the same size, not big... but RD was there. Naked potato. No butter, no sour cream. Big. Huge. Kinda hard.... twice as big as the 'Samich. But naked. Joe Pesci said it about drive throughs.... I seem to get it when trying to order delivered food. Paying for delivery, tipping driver, paying for $hitty food... I had it! I felt bad anyway and thought "DAMN! Let someone bring me what they screwed up!" Tired of, "Sorry... here is a couple bucks... come back and we will give you crappy food again!" I was nice, I just asked for Mac&chz,pickle(Ya no pickle either!) butter and sour cream. I didn't have pickles, sour cream, or good butter like I should have gotten... What did I get? "Oh, sorry!" "Oh, you .. want ... wait, you can talk to m supervisor...." "Hello? Ohh I AM SO SORRY! Can we give you-" I stopped her and said, "I really really want someone to bring me what I did not get. It can be in a little while if you have another order out this way.." She then cut me off and said I would have to talk to the manager. She was nice, put me on hold, then the manager picked up..."YES?" Me, "Hi, em did they tell you what was going on, what was wrong?" Mngr, "(odd noise) SO WHAT DO YOU WANT." Well he was pissed. I repeated things... feeling like I should just cuss him out and forget it... what I fell like now, but I didn't. When I finished he didn't ask my name or number or say much just "OK". So I said, "Do you want my number so they can call when they are coming? I can wait for the.." He interrupted me and curtly said, "Ok, but I am doing this right now." (In a really smart ass way) I gave him my number and waited. That was at 2:30. I was so upset when I got off the phone. Why did I feel bad? I am tired of feeling bad for asking and expecting to get what I paid for. My stomach ache started to get worse... I didn't want to start eating anything. I figured he would be here about the time I got ready to eat. At 4:00, I called them back after deciding no one was coming and I didn't want to have anything gross done to anything that might be brought anyway, I told the girl who answered to just tell him to forget it. SHE WAS REALLY REALLY NICE. She also seemed to know about the situation... but I could be wrong. It was just not worth it. Stress? Mad? Disgusted? Oh yeah, and more. Not again. Tired of hearing "support your local... read more