Myself and my family made a booking on Saturday for Saturday evening, (which I was surprised to get a booking at such late notice)
We arrived and was given a table at the back corner, we ordered drinks and food
Our starters arrived, which were nice, but then waited 10 to 15 minutes before r plates where cleared
when the mains came My husband had ordered a ribeye steak €32. It was bland and quite fatty for a ribeye
No one came to check our table
And he ended up, just putting garlic mayo on top with the sauce that was on his plate to give us some sort of taste. My daughter got a tagliatelle which was very smoky Yet again, nobody checked the table. It was probably another 10 to 15 minutes for our plates to b cleared
The waitress asked was everything okay my husband said about the steak been bland and fatty also my daughters dish was only 1/2 eaten .....she apologised and that was that !!!!!!
Yet again we waited about 15 mins B4 I had to call over the manageress to ask for the bill ( we hadn't even been offered dessert menu and we were out celebrating a bday which I'd have said if we were offers dessert)
I told her that the service had been really poor and she shrugged her shoulders and said sorry
when the bill came It was €192 and my husband put €200 in the wallet and went to get the car. The girl took the wallet and never returned the €8. We were leaving it for a tip, even though I don't think it was deserved, but we weren't given an option as wallet wasn't returned to table
I emailed the restaurant on my return home and received a phone call from the manageress the following evening
She explained that they were very busy which I had said was great However, that wasn't my problem. We were paying guests also there was 3/4 tables free around us so they weren't really that busy, but when I said that she said they had been busy from 12 o'clock that day yet again, not my problem and then she went onto say cause of were we were seated they They tend not to see us !!!!
I had booked for myself and my parents and sisters to go there for Christmas lunch in 2 days time and in my email I had sent I said I wanted to cancel the booking and on the phone call the manageress ask me, would I come in and allow For the staff to attend to us better than they had done on the Saturday night and I said absolutely no way. Unfortunately Mc Goverins has lost its magic and I could tell one from been able to get a booking two hours before our arranged reservation and two there was tables on the Saturday night before Christmas tables available around us when we were having a meal and when we were leaving. For this reason, I will most definitely will not be back to Mc Governs read more