I had a deeply disappointing experience with this company, and I feel it's my duty to share my story to prevent others from going through the same. When I booked with them, the sales representative, Jason, delivered a convincing sales pitch. I mentioned that my last move with a broker took two weeks for my items to be delivered. Jason assured me that, since they were carriers, I wouldn't face that issue. My items were picked up on Wednesday, August 28th, as scheduled, and I was pleased with the movers' professionalism, who handled my belongings carefully. They asked about my expected delivery date, and I provided Thursday, August 29th. I was then advised to add five days to that, setting my anticipated delivery date for Tuesday, September 3rd. Based on this information, I arranged my move, took time off work, reserved a hotel room, and made all the usual plans for a move. On September 1st, I called to check if my furniture was scheduled for delivery, as I hadn't received any information. I spoke to Iesha, who seemed annoyed by my inquiry. She was unhelpful, even yelling and interrupting me. She insisted that they were closed and that I needed to wait for someone to call about my delivery. She emphasized that "estimate" does not mean guaranteed and claimed they were not late if they delivered within 30 days. I had to take extra days off work because my work equipment was on the truck, and I ended up staying in a hotel for an additional five days. There seemed to be no way to contact the owner of the company, and customer service was incredibly unhelpful. According to the contract, a move of 0-1,000 miles should take 1-7 days, and my move was 800 miles from Florida to Virginia. On Sunday, September 8th, I received a call from Iesha stating that my furniture had been taken out of storage and I should receive delivery in 2-3 days. However, on Tuesday, September 10th, I received another call from customer service saying my furniture was never loaded due to mechanical issues with the truck. I should expect delivery on September 13th or 14th. When I inquired about a price adjustment for the delay, I was told they had 30 days to deliver for a second time, citing weather and mechanical issues as justifications. Aside from how they had to wait for the driver to return from another delivery, a real explanation was never provided. I reached out to Jason, the sales representative who was the reason I chose this company, but he was not helpful either. When he called me back, he seemed annoyed, addressed me by the wrong name, and stated he was just returning my call without the friendly demeanor I had experienced prior to booking. He mentioned he was not involved in customer service, despite that being part of what he was selling. He offered to follow up, but I never heard from him again. When I spoke to customer service again and recounted what the sales team had told me, they said, "Well, I cannot go by what they told you." Unbelievable. Although they are carriers, I don't believe they own their own trucks. My furniture was picked up in an Enterprise truck, and when it was delivered, it was also in an Enterprise truck but had a company decal on the side. The truck had graffiti on it. I finally received my furniture on September 19th at 6 PM. Everything was unloaded and assembled, and around 9:45 PM, I had to sign papers confirming I received all my items. I received all my furniture and thought I had all my boxes, but they were scattered everywhere, and it was late. A few days later, as I sorted my items, I realized I was missing a plastic container and a small box. Additionally, the screen on my TV was cracked when I unpacked it. I was watching TV when they arrived, and they packed the TV, and it seemed secure. So I don't know if they cracked it while packing and did not let me know they cracked the screen or if it cracked in storage. My ceiling fan was also bent, and one box burst open as if another box had been placed on top despite having a "fragile" label. I called the driver, who said he would check to see if the box was still in storage and would get back to me in a few days, but I have yet to hear from him again. The movers quickly unloaded my furniture and correctly assembled the pieces. I wish I had numbered my boxes to ensure I received everything. Moving is stressful, and dealing with rude customer service representatives only increased my stress. Please heed my warning and avoid booking with this company. You are at their mercy once they get your money and your furniture, as they stand on the 30-day window to deliver your items before they consider it late. They never apologized for the delay and asserted that this is just how the moving business operates. While that may be true, it's disheartening that they misrepresented themselves as different when they were not. read more

I would never recommend Mayzlin and I wish that I had read these reviews before choosing them for my cross-country move. The sales people pour honey in your ear, one-up the competitive offers, and then disappear. My belongings were picked up weeks ago, and NO ONE at Mayzlin can tell me where my belongings are. When pressed about making the delivery window, they flaunt a clause in the fine print that says they only owe you $25/day for late delivery. This is FAR FROM A PREMIUM SERVICE. The lack of consideration and responsiveness should detour anyone from considering a move with Mayzlin. read more

Sales was great, explained Mayzlin's philosophy and how they are different, and the Sales guy (Mike) promised to be right there all along the way - even texted me his contact information and told me to let him know if I had any issues. Fast forward to move time... I was told that it would be between 2 and 7 business days for our belongings to go from Kentucky to Florida. Once our items were picked up, absolutely no communications or updates. Customer service number went to voicemail most of the time, and when someone did answer I was simply told they did not have an update. After a while they would scold me for calling, telling me that I had called two days earlier and told I would receive a call when an update was available. I was even told that they legally had 30 days, so basically quit bugging them. If I thought Mayzlin was like every other moving company and would revert to legalities, I would not have picked them - they were supposed to be better. Mike (Sales), who claimed he would be there for any issues throughout the entire process, was nowhere to be found. Texted, called, left messages, called customer service and asked to have him call me, eventually asked for his supervisor - NOTHING. Never head from him again. Items were finally delivered on the 28th day, and the only time Mayzlin was responsive was when it came to collect payment, making it very clear they would not unload one item until payment was maid in full. Keep in mind they never called to tell me when things were being delivered - I found our the truck was on its way during one of my inquiries. Driver called less than 24 hours before he was coming and told me to make full payment by 9:00 am the next morning. Now for unload day! At 9:00 am random people started showing up at my door saying "I'm here!" They had no idea what was going on, and neither did I. After a few minuteswe figured out that Mayzlin had placed a Craig's List advertisement for people to unload the truck. I hired experienced movers for a reason, and Mayzlin went and hired random local people, who had no moving experience, to unload all of our belongings! If I had wanted strangers with no experience to unload the truck, I could have handled this entire process on my own and saved a lot of money! I expected a professional moving company to hire professionals. When the truck was unloaded, the hired help (with no connection to Maylin) starting letting me know that the truck was loaded pretty bad - fragile items on the bottom, heavy items on top of light or fragile items, and seemed to be several things damaged. A dining room chair was crushed to the point that the two front legs were completely snapped off, a dresser top was completely cracked in half, and many boxes were completely smashed. The boxes were packed correctly - full, items bubble wrapped, etc. - but the items were handled incorrectly. Again, they hide behind the law on this one, stating their legal, limited liability, telling me to file a claim. Mayzlin will tell you that the late delivery (from 2-7 days to 4 weeks) was perfectly legal, broken items happen and their liability is limited, etc. They will tell you that my delivery window was actually 6-11 days because of my first available date (which is true). However, ZERO communication or updates, no returned calls, rude customer service, hiring people from Craig's list, etc. etc. etc. was unacceptable. I hired professional movers that claim to be different for a reason, and Mayzlin failed at every step of the way (except they did a good sales job). If you are going to claim to do moving different, have better customer service, own all your own trucks (both trucks used to load our belongings were rented), employee your own drivers and movers, and promise a delivery window during the sales cycle, then stand by those claims and BE DIFFERENT. Promises are easy to make, but evidently much harder to delivery on. One last comment - one employee actually had the nerve to tell me, "I know this is bad, but it could have been much worse." read more

That really should be NO STARS. Mayzlin has to be one of the WORST moving companies in the country. Beware, they DEMAND money BEFORE SERVICE. This move and storage cost me $30,000. I hired this company to pack the contents of my home in Colorado and store everything in their facility until my new home in Maine was ready and then deliver the household to my new address and unpack things into the new house. I told them I needed delivery as soon after July 16 as possible. They delivered on August 10 and 11 (a weekend when their offices are close). I had to live in a hotel for 20 days because they couldn't tell me when my goods would arrive. Finally, the truck driver arrived in a U-haul saying he couldn't get the big truck up my driveway and that he would have to SHUTTLE the furnishings from his big truck to the U-haul and it would take two trips. He demanded immediate payment of $3000 more before he would deliver. He never tried to use the big truck. It was parked over 30 minutes away. Then he told me he had no help, it was just him and he couldn't get the big pieces into the house himself so he couldn't place furniture where we wanted. A lot was just pushed into my garage. Moving furniture himself, he damaged walls, doorframes, and furniture. Then he left without reassembling any of the things disassembled by the packers. I can't find cables for computers, TVs, or stereo equipment, or reassemble furniture that was taken apart. He removed the legs on a sofa and then couldn't get them back on so he balanced the sofa on the legs and left it in a hallway. I tried calling the company but got a recording saying they were closed on the weekend. No one has acknowledged my calls or complaints. Why should they, they have my money and more. An email from them referred me to csipros.org to file a complaint but an internet search shows this company is a scam paid for by the movers to kill complaints. Mayzlin lists themselves as BBB Approved. I have photos of example damage. I will have to hire movers to properly distribute the furniture that was left in wrong rooms or in the garage. Between the horrible packing job that didn't adequately protect items and the damage done by the unloader, it will cost me literally THOUSANDS of dollars to fix things. I am really sorry I ever got involved with these CLOWNS. read more

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I have reached out 3x for the claim dept and no answer..surprise surprise. Dnt hire these guys look at the picture of my damages it says it all read more

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Absolutely awful service. No communication within the different departments of the company, tons of hidden fees and don't deliver what was promised. Steer clear of this horrendous company! read more

Before I paid, communication was excellent. After I paid, it completely disappeared. I called for an update yesterday (01/25/25)and received none. I called again today(01/26/25), only to be told, "You called yesterday. There are no updates, and we'll call you when there is." That's unacceptable. I have medication in one of the boxes, which was accidentally packed in the wrong one that's on me. However, I have an AirTag in the box, and it hasn't moved in nine days. How is my shipment supposed to arrive within the promised 7 to 10 days when it hasn't even left the initial location? (they picked up 01/14/2025) This entire process has been beyond frustrating. I could've gone with another service, but I chose this company because I spoke with a representative who assured me they could deliver within the timeframe. I even explained that my previous carrier wouldn't be available until the 26th, and they guaranteed they could deliver faster yet here we are. Update: After an entire month of waiting, my items were finally delivered on the 11th of February far beyond the promised timeframe. And yet, the nightmare didn't end there. * As the delivery worker moved my elliptical off the truck, he broke it right in front of me. * My TV stand arrived broken. * When I carried my TV upstairs, I noticed the box was caved in, and the screen was completely shattered. I pointed this out immediately, and the response? "Call customer service." So I did. Now, I'm stuck in a claims queue, currently at number 202 I started at 278 and it can take up to 90 days just for an update. To make matters worse, they charge $75 per flight of stairs and have the nerve to define a flight as just seven stairs. Final Thoughts: This was, without a doubt, the worst moving experience I've ever had. Not only was I blatantly lied to about the timeframe, but my belongings arrived damaged or completely broken. This company made big promises to get my business and then delivered nothing but delays, damage, and disappointment. Would I ever recommend this company? Absolutely not. Update: On March 24, 2025, I was informed that my claim for my damaged TV was denied because I had packed the TV myself. However, I followed the company's instructions precisely--I purchased the recommended TV box and used foam and bubble wrap for protection. Upon delivery, the mover caused additional damage by putting a hole in my wall with a mechanical dolly. The TV box itself was bent, as if it had been struck by the corner of another box, indicating that the damage occurred due to mishandling during transport. Regardless of who packed the TV, it is evident that the damage was caused by the careless handling of my belongings. Overall, this has been an extremely disappointing experience. The company's lack of care and accountability, along with the excessive charges, made this the worst moving experience I have ever had. read more

I hired this company prior to May 10, 2024 to move me from Richmond, Virginia to Longs, South Carolina. I did not receive my furniture until May 20, 2024. I was without furniture, clothes,and other dire necessities for 7 days. The worst part was their refusal to return my calls to settle my anxieties regarding where my property was, or when I would receive it. When everything finally was delivered I found things missing, broken, and destroyed. I am so upset that I can not even begin to express how angry I am. As for stars...how about none!!! Please do not use this company...they are not even worth calling a company and they are not professionals. Scott Russo was my contact person and he was never available when I reached out to him at the number that he provided to me once he had my property and half my money. This is the number that I was given to reach him at 954-361-7102. The customer service number was not helpful either...954-616-5355 or 954-526-4352 John T. Longs, S.C. (this is a duplicate-left my info off the first one)... read more

This was one of the worst customer service experiences that I have ever had. Initially, I was assured by the sales team that my goods would make it to the destination within two weeks. After the moving truck came a day early, we got the stuff moved, and into the truck. We then set out cross-country separately. After we had reached our destination and waited for a few days, I contacted the movers because I had not been notified that my goods had left California, as I had been told that I would. So, 11 days after they had been picked up, I was informed that my goods were still sitting in a warehouse in California. I asked how they would get them to my new home in Vermont within the 14 days that the sales team had promised and I was informed that they had 30 business days before the delivery was considered late under the contract. I checked back periodically and the customer service team, when they would answer the phone at all, were completely unsympathetic and seemed to just want to get me off the phone as quickly as possible. Finally, after several weeks, I was informed that they had found a driver and that my goods were scheduled to be picked up that Wednesday and they would arrive at the destination by the next Wednesday. I called back the next Monday to attempt to confirm their progress. I was told that my goods were in Colorado and they would likely make Vermont in four days. I called again on Thursday when I hadn't received a call from the driver regarding delivery. I was informed that, despite representations that the truck carrying my goods would have tracking, that was not the case and they could not tell me where my goods were. But they would likely be delivered over the weekend. The weekend came and went without a call from the driver. The following Tuesday, I was informed that the driver would likely be there Thursday. Fortunately, unlike prior representations, this turned out to be the case. My goods arrived mostly fine. A few things, such as my dresser, had been destroyed and needed replaced, but the majority was okay. In summary, it took them more than five weeks to deliver our goods while my wife and I had only packed two weeks of supplies based on their representations of the time it would take. In my opinion, either the sales team is woefully unaware of the actual performance of the rest of the organization, or they actively work to misinform you. The contact team after they have your goods does not seem to want to help you in the least. You may get your stuff, but much later than you they tell you you will. They are cheaper than many of their competitors, but I would gladly pay the difference for a better experience. I will never use them again. read more

I hired this company prior to May 10, 2024 to moved me from Richmond, Virginia to Longs, South Carolina. I did not receive my furniture until May 20, 2024. I was without furniture, clothes, and other dire necessities for 7 days. The worst part was their refusal to return my calls to settle my anxieties regarding where my property was, or when I would receive it. When everything finally was delivered I found things missing, broken, and destroyed. I am so upset that I can not even begin to express how angry I am. As for stars...how about none!!!! Please do not use this company...they are not even worth calling a company and they are not professionals. Scott Russo was my contact person and he was never available when I reached out to him at the number that he provided to me once he had my property and half my money. This is the number that I was given to reach him at 954-361-7102. The customer service number was not helpful either...954-616-5355 or 954-526-4352. read more

THIS COMPANY IS A SCAM A company that does the following is a SCAM: - DELIBERATELY DOES NOT COMMUNICATE the expected delivery date at the time of sale (before placing deposit) but inconspicuous states on contract an expected delivery of at most 7 business days for 1-1000 miles (if there are no issues) or 30 business days (when there are weather/mechanical issues present). - A customer service that DOES NOT GIVE YOU ANY UPDATE on where goods are or an expected delivery date. - A customer service number that CONSISTENTLY GOES TO VOICEMAIL. - A customer service that DOES NOT RESPOND to your voicemails. - A sales rep that REPEATEDLY HANGS UP the phone when you ask for help. It has now been 7 business days since the first available delivery date provided and there has been NO UPDATE on the expected delivery date. In fact, I have just been informed by the sales rep that the items are YET TO BE SHIPPED!!! THEY ARE STILL IN THE STATE OF ORIGIN as I type. They mentioned it is scheduled for shipment in the next couple of days - but again no expectation on delivery date! This is a DUBIOUS company that gives absolutely no value or respect to their customers. It CANNOT BE TRUSTED. I have reported to the consumer protection agencies. read more

Thieves! They stole all our stuff and it has been months where they keep charging us for "storage" but never shipping. Don't use this company if you ever want to see your things again!!! read more

BEWARE! Worst moving company I've ever worked with. Moved from CO to TN. Sales underestimated the move, even after 3 virtual walk throughs. Wasn't told box trucks would load our items, which would be placed in a warehouse, to await a semi to pick up. We waited for days, just for our items to leave the warehouse. Packers were disorganized and it took 2 additional days to load our items. and 2 weeks later and we're still waiting for a 1/4 of our items, just sitting in their CO warehouse. Customer Service says don't call Us, we'll call you. First driver did his job (hence the one star) and we received our first delivery in TN 5 days later than expected, with only 3 men to unload a complete semi truck. I'll Let you know when/if we ever receive the rest of our goods. read more

WORST moving team I have ever seen, unprofessional, ill-managed, lots of fraudulent information. First, the customer rep and the company tries everything to trap the customer to use their service with fraudulent information. I would definitely choose another moving company if given the complete information. For example, the customer rep Daniel Cardenas told me that I do not need to worry about the shuttle service and I do not need it, but when the delivery date was approaching they told me that I have to pay it otherwise they cannot deliver my items. Another example is that they told me the actual price is based on the actual volume not the estimated volume, so I signed the contract even though there are some items on the estimation list that I am not going to move. However, they refused to adjust the price even though the actual volume is one fourth lower than the estimation. Second, the company seems poorly managed, and there are lots of mis-communication within the team. The team called me and asked to pick up my items from my old address after my first final delivery day has already passed, and my items have already been picked up 20 days ago. I guessed that can explain why there is such a long delay of my delivery. Third, they are not professional in packing and moving stuff. They just used some blanket to pack my $1600 PC w/o any cardboard, and it was broken during the move and cannot be used anymore. Also, lots of components of my items are missing during the moving. Fourth, the customer rep Daniel Cardenas, initially was nice and helpful, refused to accept the phone call to give an explanation of the wrong information he provided. read more

Mayzlin Relocation - The PC got broken and cannot be used - Movers Near Me - Charlotte, North Carolina

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DO NOT USE THIS COMPANY! They lie and say whatever you want them to in order to get your business and then completely ignore your needs. Once they get your deposit, all bets are off and there is zero transparency and zero customer service. They picked up my items on Saturday and a week later they were actually further away than where they started. And forget the gps they promise you. That's a lie too. Apparently when they pick up your items, the driver leaves them somewhere and another truck picks them up. They don't tell you that and if you're lucky enough to get someone on the phone they won't tell you where your items are or when they will be delivered. They just say be patient. The GPS tracking is a joke. Our truck went missing and no one could- or would - tell me where it was. They refused to give me any information at all and just told me to be patient . One person told me to stop calling every day because it wouldn't make the truck get here any faster. The problem was no one even knew where the truck was. When it finally came back on the map it barely moved for days while we could see other trucks driving right by us. They made absolutely no effort to deliver our items on time. They left my daughter stranded in an empty apartment for days. When the driver finally arrived, he refused to park in the designated spot and yelled at her and fought with her until he made her cry. Finally, I was able to get customer service to instruct him to park and unload. And then they charged me an extra $75 because he had to walk across the street. This company made a stressful move a thousand times worse. It would have been better to move the things myself. read more

UPDATE: I said I would post an update once we heard back from their claims department. And low and behold, they offered to give us $200 knowing that they damaged at least 4k worth of furniture. Not only was the moving experience poor, but the customer service was as well. They kept telling me that they would prioritize my concerns only to eventually say that there was nothing they could do. This company knows that they are misrepresenting the truth, the movers were not extension of the company but inexperienced contractors. I did not expect much, and that's what I got, I will be filing a complaint with the Better Business Bureau. read more

We have made 10 corporate moves in the last 24 years and this was by far the worst experience we've ever had! We contracted with Mayzlin because they were a NC company that was aware of the challenges in delivering to Asheville. We were quoted two 16ft trucks with 6 to 8 on the moving crew and our move would be a direct delivery with no offload until at our home in NC. The day they were to pack, they did not show up until 1:00pm and with only 1 truck and a 3 man crew. We were told the second truck broke down so was unavailable and still in Maryland. We immediately started calling on sales coordinator who was unavailable and never returned any of our calls. We told the moving crew that we must be out of our NJ home by noon the following day and one truck would not hold all our household belongings. They left at 6:00pm to drive back to Maryland to offload our stuff then return early am the next day. We told them this was completely unacceptable as we contracted for no offload and two trucks. They returned the following day at 10am in another truck (we took pics to make sure they didn't offload) and we stressed again, we must be out by noon as the buyer's movers were arriving at that time. They finished up around 3:00pm with the buyers movers waiting and trying to work around them. Stressful doesn't even begin to cover how things were handled. And again, our coordinator was unavailable but we did reach another salesman who was extremely rude! He wouldn't even speak to us or pass us along to someone that could help with the issues. The delivery crew of two trucks and two movers showed up in NC but not the same guys as the packing crew. That was probably best as the second truck they packed with all our priceless antiques was a mess. They didn't wrap anything and despite stressing how important it was to protect our items, we were shoved into the truck with no thought of securing. My wife stood in the driveway crying as things were removed destroyed beyond repair. These antiques were from early 1800's and survived until these careless movers touched them. The delivery crew were upset as well because they couldn't understand why nothing was handled correctly. We tried repeatedly to reach the office, sales team and customer service with little to no response. It took the guys two days to unload because it was such a large job for just two guys. I would never recommend using Mayzlin Movers! I have never felt such utter indifference in customer service and satisfaction from a company. read more

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Do not believe the positive reviews. I scheduled my move for 12/5/2020 from Houston, Texas to Los Angeles, CA. My belongings were picked up on 12/5/2020, I did not receive my belongings until 12/18/2020. The only reason why it was even delivered that early was, because I did a stop payment on a bank check. They initially told me I wouldn't receive my belongings until 1/4/2021. I got their attention then. Prior to procuring their services, I reached out to Scott (the sales rep) and inquired about any additional charges I might incur (as other's reviews were questionable). I even sent him a complete map of where I was moving from and moving to. He informed me that it was a reasonable distance and I should not expect to incur any other expenses. Tiffany (their moving coordinator) informed me that there were would be an elevator service charge for pickup and delivery. It was reasonable so I was okay with it. Upon delivery, I specifically informed the movers they can park on the main street by obtaining the 2 orange cones from the office. The building manager said it was okay for him to park right where my unit is. He wanted to make things difficult and go from the back of the building so he can obtain an additional $300 fee. I refuse to pay the fee as a map was clearly sent to Scott and he informed me that there wouldn't be any additional charges. Furthermore, the movers were trying to make it difficult on themselves. I reached out to Tiffany to find a solution, she didn't respond (even on her cellphone), the movers left all of my belongings on the curb and left. They didn't even refund me for the delivery charges. I called the movers, Tiffany, and the moving company numerous times after to discuss the issue. They didn't answer my phone calls. It wasn't until they realized they delivered the wrong items to me that they reached out to me. (If you recently hired Mayzlin Relocation Services and are missing some of your boxes like studio lighting equipment, cameras, and tripods, please reach out to me.) The movers threatened to call the police and I advised him he should. Let me be clear, I don't care about these expensive studio equipment. I want my belongings and I want a refund on this incomplete job. Leaving my belongings on the curb is inexcusable. Furthermore, I was charged for the disassembly for my furniture and assembly. It was also left on the curb unassembled. After reviewing the license and bond license number on their invoice, I realized they're not licensed or bonded. I wouldn't hire them at all. read more

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Started out well, lots of communication, very cheap, could come quickly, then after they had the initial payment and all of my things packed away, they vanished. I was told they would be at my new place next day, but they did not show up. I called, emailed, and texted my rep Ryan, emailed the main email, and called both numbers listed about a dozen times about where my things were and when they would be dropped off for several days before I finally getting an email saying they would check on it. I called, emailed, and texted multiples times again over the next few days with no reply. I finally got someone to call me back and say the same thing. A few MORE days go by and finally they says they will be there in like 2 days. I tell them I am out for the weekend and they would need to come Friday or the following Monday, and the will confirm with me if they can do either of those. They, of course, do not get back to me and I all of a sudden get a random text from the mover himself confirming the days and times. Monday is all set. I also distinctly remember asking at the beginning of all of this if some of the tables in the new house can be moved to make room for the new incoming furniture. Ryan said they could. Once the movers are here and I let them know, they says they cannot touch anything since it is not insured to them, which was very disappointing. The movers themselves were great, but trying to get ahold of them to find out where my things were was such a pain. Definitely do not recommend. read more

Mayzlin Relocation - just a few examples of all the times I tried to email and call them. There are many more. - Movers Near Me - Charlotte, North Carolina

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Sorry, this is a long one. My dad used this service to move from Charlotte to Texas and did not have any issues in 2015. So when my mother passed away last year and he retired and decided to move back to his home state of Missouri this year, he decided to use this service again, we did not think there would be an issue. We were terribly wrong. The price was ok for a 900-mile move. He did not have a lot of stuff, considering he was moving 60+ years of life around. The contract stated that he should get his stuff within 1-7 business days for a move with that amount of miles. (It does say at the end that they reserve the right to take up to 30 business days, but, come one, who does that in real life unless there is a blizzard or a volcanic eruption?) They left Texas on March 16th, 2024, and he literally just got the last of his stuff today, April 16th, 2024. They did not tell him they would store his personal items, clothing, electronics, etc, in an undisclosed warehouse in Austin, TX for an undetermined amount of time. They did not tell him that 2/3 of his belongings would arrive in early APRIL and the rest would arrive on April 16th. In fact, it was nearly impossible to get them to tell him ANYTHING AT ALL because they are the most unresponsive company on the planet. If they were any more unresponsive, someone would perform CPR on them. Someone needs to take their business license. The things they delivered were things he could replace. The things they held in this unknown storage location were irreplaceable to him. Family items from his late mother, paintings from his best friend who died too young. You don't treat people this way. Do better. You have one job. Move people's things from point A to point B. Yet, you choose to go through the entire alphabet to get to point Z from point A, making up excuses along the way. One day, you are going to miss that thirty day window, and someone is going to call it like it is and report you for stealing. read more

We have moved many times all over the country and this was by far the WORST experience we have ever had! DO NOT USE THIS MOVING COMPANY! Poor communication, poor estimating, poor scheduling , bad delivery crew, on and on. All around an AWFUL EXPERIENCE! Their website and sales people promised 24/hr help. Not a chance ! no one answered the phone and the recording says they will call back in 24 hours. I ended up managing the move with the drivers who off loaded our things into a not big enough storage unit and then split it into TWO shipments that never left until the 10th or 12th day. I had to fly back from our annual family vacation with grandchildren to meet the second shipment - it ruined our vacation. The delivery driver called ONE mover who was completely incompetant and asked ME to pay him!! MANY things are broken ! A beautiful Eames chair was split in two! SO MANY THINGS WRONG WITH THIS COMPANY!!! PLEASE DO NOT USE MAYZLIN RELOCATION! read more

I don't know why this company has so many five star ratings on Google! We spoke with a man named Joseph and he promised us a 3 day delivery window from the day that our stuff was collected. It has been 4 weeks since all our stuff was taken and it is still sitting in North Carolina, while we are in Los Angeles, sleeping on an air mattress starting new jobs! We have called almost everyday and they cannot tell us when our stuff will be loaded onto a moving truck and told us if we wanted our own secured truck (so we didn't have to wait for one) we should have paid an EXTRA 2,000$ -- something Joseph failed to mention when quoting us. The costumer service is unsympathetic and incompetent. Additionally, once they have your stuff, you are not allowed to move it yourself. As I am writing this review, we still have not even heard that our stuff has even LEFT North Carolina! Nor can they even give us an updated time line! And the worst part is, customer service cannot speak to drivers and the business model is set up so they don't know when their trucks will arrive at certain locations. I do not recommend this company at all and I'm starting to feel scammed! read more

Run, don't walk, Run AWAY from Mayzlin Moving Company! Let me start by saying "Shame on AARP for recommending this company." Based on their recommendation, we looked into using this company for a move from Ohio to Missouri. We were moving in April or May of 2024, and we started looking into moving companies in October 2023. It was November 2023 when we signed a contract with Mayzlin. During our conversation with their representative Nick, we asked numerous questions regarding certain situations and what the company would cover in case of damage. We asked what services would be done at the time of the move, such as servicing the washer/dryer. He assured us that any damage, whether we packed the box or they packed the box would be covered. (It was not.) He said it could possibly cut the cost if we wanted to pack up boxes ahead of the team coming to pack us. He also told us that they were handle the washer/dryer at the time of the move. (The packing team said they did not do it.) Sadly, he was lying through his teeth. No one could be mistaken on the number of issues that came to light at the time of the move The biggest falsehood that he said was that the cost would never be higher than his estimate, and if we sold any big items or cleaned out things, it could possibly go down. Two weeks before the move, an auditor called to see what needed to be moved. The cost of the move went up by almost $2,000! Nick said, "I've never been that far off on an estimate." FRAUD at its worst! They offered to let us out of the contract knowing that they had us over the barrel since we were coming up on the date of the move. In the end, we paid $1,800 MORE than the estimate. As far as the move itself, we felt the packing crew was decent until we started unpacking. They did a great job packing up the dining room and kitchen items, but for quite a bit of the house, they used wardrobe boxes and piled things in. As we were unpacking, a few things came up missing. When we called to see if any boxes could possibly be left in the warehouse (we had to store things for 10 days), their reply was to put in the claim. It did not appear that anyone ever checked the warehouse. We have moved a number of times, and this was by far the worst for damage. The first thing off the truck was a kitchen table. The leg was cracked at the top by the tabletop. We had a coffee table that had a broken leg and a cracked board running the length of it. It appeared something heavy had been put on top of it. A metal floor lamp came in with the top sagging to the side and missing a base. Our glide rocker spindles are all cracked. A five foot wooden plant stand was in pieces. These are just a few of the items damaged. Add to these broken things the scratches and dings that were put in our wooden furniture pieces such as our entertainment center and dining room hutch, we were not happy with the results of this move. I submitted the claims as requested, and the result was a joke! They offered minimal coverage, and on the items they did cover, they did not accept my weight estimates. They took their "industry standards" instead of the ones I found online. If the damage did not change the functionality of the item, they would only allow 20% of the weight allowance cutting the claim down to nothing. None of the items packed by us were covered (as I said above, Nick lied repeatedly). The missing items had to be noted at the time of delivery; therefore, each one of them was declined. As for the wood tables, they declined them both as "movement of wood furniture will sometimes produce damage, particularly if the item is old." The other reason given on the coffee table was that when the wood dries, it shrinks, and then it absorbs moisture and swells leading to cracks. What the heck?! As I said, RUN, RUN away from Mayzlin. They lead you to believe they are a reputable company, but in our experience, they are anything but. read more

Move was not huge with very little heavy furniture. I packed most of the boxes. When I mentioned bad reviews, I was told they never had any. The price was better than most I found. I was not told until the last minute that my belongings might be stored /had no idea how long that would be and it kept changing. While moving boxes to garage for their easy loading I had a bad fall and could not immediately check all items right when delivered. I had experienced moving too many times to count. This was the most troubling as I was not told my belongings would be moved from truck to truck and then in storage. This was from West Virginia to Florida. The length of storage in warehouse in Baltimore kept changing. Nearly all of my clothing did not make it and other household items. The guys were pleasant and added my bike and other things because there was room. When the truck arrived after seeing photos of my area before arrival and telling me no trouble to unload, the driver said he could not get truck close to my door. It was totally dark and they had no light in the truck. Not a good driver as there was plenty of room. My bike was totally unusable and bent but the worst after delays in delivering my house was full of roaches. Never had any ever before. . Disgusting. I was told to make a claim by a rude woman on the phone. I called several times and NEVER heard back. I would never use Mayzlin again as my losses were irreplaceable and lack of honesty inexcusable. read more

It's clear you guys just lie to get business! Moving is a stressful enough but Mayzlin sold me a bunch of lies to get my business, then charged me extra for a "mistake" that was made by the sales rep with 8 years experience. The mistake sales made cost ME an extra $1757 - days before pickup. This means there was no getting out of the contract due to the lie of my "not to exceed" cost. The employees that show up are not all Mayzlin employees, as was promised. There was no 24-48 hour notice for delivery. My notice came at midnight the day of delivery. Unreal! Plus I was 3 hours away - which I told them several times during the process. Plus the driver didn't have anything to protect the floors and carpets. Not sure how a company calls themselves a relocation company but doesn't come with supplies to protect carpets. I left messages with customer service that were not returned. I asked my sales rep to have his boss call me about all of the lies and that didn't happen. I think the lies are just baked in your model. I'd be more than happy to discuss this with anyone from Mayzlin if it comes with getting the $1757 backed into the corner charge back. read more

Absolutely horrible experience--DO NOT USE THIS COMPANY. Every TV was broken despite being wrapped in bubble wrap and placed in TV boxes with corner protectors. It seemed like they either dropped them or ran something through the boxes. They lost the parts to my bed and didn't reassemble the desk in the office, which was mostly broken by them. Many irreplaceable items, such as my grandmother's oil and vinegar holders from Italy, were broken, along with a lot of sports memorabilia. I paid extra for the pool table to be moved, but they refused to place it where I wanted. When I tried to contact customer service, I received no response. Three of my Joss pool cues and the case are missing--stolen, in my opinion. After contacting customer service again, I still received no reply a week later. I was charged double the initial estimate. While I understood I might have had more items than originally estimated, seeing how my belongings were mishandled and damaged made me furious. I emailed customer service (Chris) again, asking what would be done, but got no response. The total cost for the move was nearly $15,000, and they either broke or lost $8,000 worth of my belongings. If I could give zero stars, I would. This company is absolutely horrible and untrustworthy. Additionally, the driver asked if he left his tool bag, which I haven't seen--it might be with the parts to my bed or with my stolen pool cues. read more

Do not use this company for anything. They added charges all along the way. They broke items, and offered 10 cents on the dollar. They arrived nearby, and called to tell me their truck is a block long and can't make turns, so I had to pay about $600 more for them to get a Uhaul. So much more incompetence, I get angry thinking about them. I repeat, NEVER do any business with them. ABF read more

Unfortunately, the company makes a good first impression - but does not complete the job with integrity - told an 18 wheeler would be sent ("we own our own trucks" and charged for any overage. instead a 26' box Penske truck was sent and did not hold all of our belongings. After poor communication from the crew (language barrier and just not saying anything to us during the 7 hours they took to disassemble furniture prior to loading the truck). - driver charged $250 in packing boxes not cleared with us before doing. and quoted 8900$ to come back to get our lawn furniture/grills and boxes that didn't fit (later their crew at the destination told us we didn't have to rent to $2000 Uhaul and pay $700 in gas because they could've gotten it for 2000$) - The trash left at drop off and pick up by the movers was unacceptable- they even threw the drink can we bought in the middle of our floor instead of the garbage - i have several broken items- likely because they took the FULL truck and moved all our stuff into another truck instead of just driving to our location - EVERY item on inventory sheet is marked "scratched" I guess to CYA, but your delivery guys asked what we do for a living because we have such nice stuff...now I have a broken TV, a scratched up leather chair, a standing desk (brand new) that no longer works. ALL the disassembles furniture from pick up, the guys tried NOT to put back together I'd wobbly- my drawers, table, my sons bed- with a now broken headboard. I could say MORE. it's ridiculou, my claim is waiting to be filed with their 3rd party system. RUN from this company . read more

Sadly I was ghosted after they took my property. Ryan the original sales person stopped responding as well as David. I never spoke to either again. No returned text, email or phone call. They said they were to deliver my items within 5 days. They took them on 9/17/24 and I didn't see them again until 10/3/24. After multiple attempts to contact them and dealing with 24 hour anxiety, I finally went to the BBB and found multiple pages of complaints from people who had much worse experiences than me. My anxiety was slightly diminished only because people eventually did receive their items. Some more than 30 days later so I suppose I should be grateful for only having to wait two weeks. I will say they called me two days prior to them delivering my belongings. However, the boxes were smashed and some were even opened from the damage of them bouncing around in the truck. No care whatsoever in the packing or transporting. My takeaway is, if you don't care about inflated costs, timing of delivery, communication or receiving your items the way they were taken, you can use this company. But I wouldn't dare recommend them. I would strongly encourage everyone to visit the Better Business Bureau website and thoroughly review the complaints before signing any contract with Mayzlin Relocation as they are the poster child for the old Bait and Switch. Great on the front end, but horrible on the back end. Good luck! read more

To start with, this company seemed good however as we finished the loading of our house they informed me that they under estimated our move by about $3k. This was not expected because they told us they overestimated. Now, fast forward a few months, and when I was trying to arrange delivery of our items, I had the displeasure of talking to the rudest and according to her the manager of the storage division. She was very condescending and wouldn't listen to anything I had to say. When I asked to speak to another person she said there was nobody else to speak with. 1 hour later, I got a call from someone. Then on a Saturday afternoon, I got a call saying they were coming the next day and I needed to have the balance due payment. This is where the company seems sketchy to me, because they only take cash or money orders. Neither of which you can get $10K on a Saturday afternoon with banks closed. They then agreed to come the next week, however, a day before they tried to cancel saying they didn't have any trucks. I didn't accept that, so they did end up coming, although it was later than originally requested. My wife tried to get a money order, but the bank wouldn't do a money order for $10K so they gave her a cashier check, which is like cash. They refused to take it and was going to leave with all my stuff. Finally, they said they would take it and started to unload our items. Now, that we have all our stuff we have found several items damaged/broken and many of them was documented with the foremen before he left. I've attempted twice to text the number that I was texting with before, but nobody is responding to me. I feel like I will never hear from them and I'll be out my own money having to repair/replace my items on my damaged. Use caution with this company - I feel like they are doing tax evasion because they would only take cash or money orders in the form of $1k each, to total $10K. Also arent very good with their communication. Once you sign the contract with them, their communication stops. Worse experience ever! read more

This is a complete ripp off! They are not going to give you the exact date and times of delivery and pick up until 24h prior! They are going to make you miserable by many phone calls asking same questions about address and basic thing and at the end, you figure they don't even communicate the corre address!! Despite giving all the information about exact items to move and describing the whole setting for pick up and delivery and asking them to give the final number , they charged me 700$ extra for just taking them from elevator to the apartment call it long distance carry! The other two companies that I worked with at same building, didn't charge me for this. The company that I work for is going to pay the whole amount but this has been super unfair and unprofessional, that has made me to put a review, help others to not get into this mess. read more

After trying to charge us double what they had quoted, they failed to retrieve everything from the house and tried to pin it on us for not making them do another walk through. I had to insist that they return to retrieve everything and they STILL left things in the attic! On the other end, not everything arrived, they lost our table, 2 chair mats, multiple boxes. They broke 2 shelf, 2 lamps, a bed frame and we ended up with boxes that were not even ours! We were instructed by their customer service to make a claim within 90 days. We submitted the claim well before that- within 45 days, and were told it was too late to make a claim!! They outsource their claim process so they would not respond. We reported to BBB 2 weeks ago and are still waiting for their reply. Unbelievably careless and unprofessional. They need to clean up their service or shutdown. read more

I 100% DO NOT recommend this moving company. Was quoted 2-7 days to move from Dallas to Chicago and finally received our things after 21 days with smashed boxes and broken items. Tried to reach out to the customer service number to get an update along the way and the woman was extremely rude and dismissive. We had absolutely no updates from them until right before delivery. Salesman was nice but unable to help me track the items which we found out were taken 3 hours in the opposite direction of the move and stored until the delivery 21 days later. Manager was difficult to get a hold of, also nice but had NO answers. So upsetting and stressful and costs were more than quoted originally. Beware!! read more

All went well, with the making of the reservation. I should have been concerned as to the "hard-sell" approach, but authorized the initial reservation deposit. I was assured that the deposit would be refunded in full. I informed Mayzlin that I was cancelling the reservation and asked for a full refund of the depoist. While I await the refund, I received a call from the sales representative who attempted to tell me that I was making a bad financial decision as the price for the move was so attractive, I reiterated to him, that I was cancelling the move reservation because I decided NOT to move and also that I was ENTITLED to cancel with no penalty. The penalty clause is: Customer may cancel services up to 10 Business days prior to the scheduled move via written notification to info@mayzlinrelocation.com. Customer must verify that the cancellation notice has been received for a complete refund of prepaid deposits. If services are cancelled less than 7 business days prior to the scheduled move the customer shall refund partial from the prepaid deposit. Despite this the representative made the misleading statement that there may be a penalty charged for cancellation. A continuation of the Hard-sell. I asked for a FULL refund and await their response. Buyer, beware. read more

My wife and I recently retired and decided to sell our 4 bedroom home in Ohio and relocate to Florida. We hired Mayzlin Relocation to assist us with our move. We received an excellent price and when the movers arrived to load our belongings we were impressed. The 2 men were very careful and handled our property with care. The excellent service ended there. When our shipment was delivered, the driver arrived in a uhaul truck and we were charged an additional $500. The driver showed up by himself and had nobody helping him unload. When I looked in the uhaul, it appeared that our property was not carefully loaded into the Uhaul. Several items were significantly damaged. One of the items was a custom made dining room table made by amish craftsmen. It could not be replaced. Our refrigerator had a huge dent on the side and several smaller dents on the doors. I filed a claim and the settlement was a joke. We received $300.00 which did not even cover the repair on the table. If you care about your belongings, do not hire Mayzlin for your move. I wish I would have read the other reviews. read more

We have moved several times across the country and our lates move using Mayzlin was the worst experience. The sales person that my husband first spoke with was very good at his job and made promises that just were not kept. Our price went up $5,000 when we did the video conference walk through a week before the move (we did add a few items but where promised that even if we did it would not affect the rate much). They took two trips to our house on separate days to pack the items and then had them stored at their warehouse for several days before reloading them on to a new truck and driving them to us. That would have been okay but that was not how they explained things would happen at all and by far the worst part was trying to get updates and any information from the main office. They ignored our calls and text messages time and again and straight up refused to call us back for days after texting that they would when they had our stuff. It was beyond ridiculous and started to make us very nervous about ever getting our items. Their customer service from a corporate standpoint is worse than non-existent after they have your items in. So much stress would have been eliminated just by calling us back and answering some simple questions. The drivers were the best part about Mayzlin and were the only ones who did a fair job communicating. We got our items and had several things broken - many glass items, frames/glasses/lamps and shades. They use a third party for any claims but it's arduous and confusing and requires lots of information that is hard to glean from the moving paperwork and I hold out little hope of getting any money back. read more

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We contracted Mayzlin for a long-distance move from Ohio to North Carolina in June of 2022. We chose Mayzlin as they were NC based and felt they had a competitive price. We also knew we would need to store our household goods for 4-6 months while the home we purchased was being remodeled and we chose Mayzlin for storage as well. This is our 5th long-distance move so we were quite familiar with the process and had reasonable expectations regarding scheduling, breakage, damage, and professionalism. Unfortunately, this was a very bad decision. We suffered more damage to our household goods with this move than with all 4 of the other moves combined. Many small items - frames, vases, wall decor - were poorly packed and destroyed in the move due to carelessness. Worst of all was the treatment of our furniture. There was a tall, long-legged antique writing desk, clearly a fragile piece, that had one of the legs completely snapped off. There was an attempt by the moving crew to glue/tape the leg back on where a dowelled joint had been broken. Additionally, our heirloom antique dining table and buffet suffered damage. The table had been disassembled for transit but the legs were not sufficiently packed and were broken in transit. Again, the crew suggested this, too, could be glued. I did not allow them to attempt any repair on the piece. The table top itself was covered by a moving blanket but had been damaged where something had been stacked on top of it. It was also transported in a manner such that the blanket had been worn through during the trip and the edge was damaged. On top of it all, the hardware with which to assemble the table had been lost. The buffet suffered similar damage to the top and sides. We did not trust Mayzlin or any of their representatives to provide repair service for these pieces and it cost over $1300 to have them properly fixed. I have opened a claim with CSI, their third-party claim manager. We have little hope of any significant recovery. Based on our previous moves, we had suffered minimal damage so we only opted for the basic coverage for damage at $0.60/lb. However, according to the CSI website, claims will not be paid if the items are repaired. Additionally, for broken items, you must show a picture of the box in which the items were packed along with photos of the damaged items. Neither of these was practical as we actually use our dining table and needed it to be repaired ASAP. Further, we could not simply stop unpacking and save all the boxes in which the items were packed as we would not have room to keep them! Many of the boxes themselves were not damaged and it was simply the carelessness with which they were packed that caused the damage. The claims process itself is difficult and feels that it is designed to deter any claim. For example, any item for which you are making a claim (based on weight) must include an internet reference to the estimated weight. For real? There was overall a general carelessness about the delivery as well, with the crew seeming only to be in a hurry to unload and get back on the road. Many boxes lacked any marking as to their contents or from which room in our previous home they had come so that significantly slowed unloading. Overall, I would not recommend Mayzlin Relocation as a professional mover for your household goods. read more

Michelle is customer service is rude and unprofessional. She immediately get confrontational instead of giving an answer to a simple question about when furniture is going to be delivered. read more

DO NOT HIRE! I hired Mayzlin Relocation to move my daughter's small 1BR apartment household goods & clothing only (no furniture). The company claimed they were experts at moves from DC to Florida with a hub in Ft. Lauderdale. I specifically wanted a fixed price contract and was OK with being charged a lot more than other bids ($3000) for them to help her pack up and certainty of cost regardless of what items were brought. I told the company I didn't yet have the exact number of the condo in Florida and was told that was no problem, this would not result in extra fees. I paid the $750 deposit on 5/1/24 and the $2250 balance due by wire on 6/6/24 per the contract Mayzlin was paid in full before arriving on 6/8/24. It took 90 minutes to box up the clothes and household items. By phone Mayzlin said our boxes were being put on a truck on 6/13/24 or 6/14/24 to arrive in Miami 6/21-6/23/24. Instead, the driver texted early on Sunday 6/16/24 with just 24 hour notice to deliver the boxes Monday 6/17/24 8 am to 12 pm. Mayzlin knows condo management offices are not open on Sundays, this being Father's Day also, so we asked to push the delivery back to Tuesday 8 am to 12 pm and the driver texted back OK. Monday AM 6/17/24 Mayzlin (Nadine) calls my daughter and says they need another $500 in cash because we changed the delivery date to Tuesday. We said that was never disclosed nor agreed, we wouldn't pay and to just deliver the boxes as scheduled. Then Nadine changed her story and she said we had to pay $500 more because the driver had looked at the building and the loading dock wasn't big enough to bring in and turn around a 70 foot semi-truck. Exactly what condo in downtown Miami has that? We hired them specifically because they said they were experts at downtown moves DC to Florida. She demanded $500 more in cash for a shuttle truck and an extra $75 b/c the driver said he'd have to walk too far. While the contract said we had to provide access it is wholly unreasonable to think we knew that meant pulling up in a 70 foot semi-truck in a crowded downtown area/condo building! Any extra shuttle charge they knew in advance & it should have been on the original quote and not later extorted from us after they had our goods. Prior to booking they also knew we didn't have the unit number so any long carry fee should have been waived. Nadine refused to waive either charge and again demanded $575 in cash for us to get our boxes delivered. When I asked to speak with the owner of the company the reply was "the owner won't call you". When asked to talk to her boss she said there wasn't one. There was nothing I could do except transfer $575 to my daughter so she could go to the bank and get cash to get her stuff. DISGUSTING. THIS COMPANY SHOULD BE ASHAMED OF ITSELF for not being happy with a healthy profit on a small move and instead extorting $575 in cash day of. read more

We made a terrible and very expensive mistake of hiring Mayzlin relocation when we moved from North Carolina to New York last May. They presented an affordable quotation of $2k+ for the whole move that blew up to $7k+, almost $8k. There were additional services that we required like packing which cost $1k, so okay, moving is understandably expensive. But I also want to point out that every additional task like carrying a couch through the stairs coz it won't fit the elevator will be an additional charge. But what's so disappointing about the service that we got was, after being charged that amount ($7k+ or let's say almost $8,000), we had several damaged items. Our curved Samsung TV's screen (which is not sold anymore) and other furniture were damaged. And take note, what's broken in the TV was the screen so it was unusable anymore and we had to buy a new one which cost $500+. And yes, we did follow the procedure of filing a claim through their provider, CSI, and after 4 long months of waiting for a result, we were only offered $30.96 for the TV that was damaged. Like what???? So no, I extremely DO NOT RECCOMEND THIS COMPANY. Another disappointing thing was after we were charged a ton for the move and packaging materials, they used one box that I use for my business. Like what the heck? if I can only give a negative number, I would. read more