Max's is a renowned Filipino restaurant. Quite popular among Filipinos. Its been around in the Philippines since 1945. It's reputation is hinged on their signature fried chicken and a few other Filipino favorites...Crispy Pata, Bulalo, Kare-kare, Sisig, Sinigang to mention a few.
Was really happy to hear that Max's was coming to my hometown. Used to have to make a trip to Glendale to enjoy the food. It is quintessentially a taste of the Philippines. Dining is at the core of Philippine Culture. Max's has successfully transcended many generations serving up Philippine favorites.
It's presence in Northern America has brought a taste of home to many Filipino expats.
This review is written after my third visit to Max's Bakersfield...
With the exception of the inconsistency of the Halo-halo, everything else has been as expected--deliciously reminiscent of home.
The signature Fried Chicken was seasoned well. Had that delicious thin crispy skin but was a little dry. Missed the familiar moist chicken meat. Bulalo (Beef shank and marrow Soup) is my personal favorite. The soup stock has a rich umami bone marrow flavor with vegetables and beef shank meat that's so tender. Crispy Pata (Deep Fried Pork Shank) is light and crispy outside, moist and juicy inside. The pork skin is crisp like a thin chicharon chip. Absolute indulgence. Served with a vinegary dipping sauce that cuts through the melt in your mouth fatty goodness. The Chopsuey is surprisingly delicious. Texture of vegetables was just right. Would definitely order it again. Was hoping to try the Sizzling Caldereta but it was not available during my last two visits. The Halo-halo (Filipino Shaved Ice) with Ube (candied Purple Yam) and/or Macapuno (Young Coconut) Ice-cream, Pinipig (roasted rice crisps), flan, banana, sweet jackfruit, sweetened beans, and other tropical fruit was perfect on our first visit. Not on our subsequent visits. I will review the other dishes we tried some time in the future because I'd like to talk about their Service. To be polite, it has been less than desirable. All 3 visits suffered some kind of service issue. The staff is polite but they all seemed to lack training and a true sense of hospitality and customer service. During our first dining experience, our server gave us the wrong receipt. I caught the mistake because we didn't order what was on the bill. It took her at least 15 to 20 minutes to get back to us with the right receipt. The second visit, we had to wait 45 minutes in their cramped receiving area. They did not have a wait list. They need to have a basic wait list. A piece of paper on a clip board where the name, number of people dining, and the time they checked-in can be referenced for seating. There is a young man running around with an IPad seating people but missing out on who actually came in to wait first. We weren't served our drinks until after the second entree was on the table...our neighboring table was almost done with their meal and they also did not have water or anything to drink. Isn't that supposed to be the first thing served? Our third visit was just painful. We stood in line in the sweltering heat of over 100 degrees. They did not open promptly at 11am. Opened at 1105 (not to be facetious but when you are standing out in the heat every minute counts).
We were 3rd in line and seated promptly. Our designated server took our order but told us she couldn't pronounce the names of the food on the menu nor did she make an attempt to write our order down. Exactly one hour later, I sought out the manager. Everybody who proceeded us was served but we and the 3 or 4 other tables that our waitress was supposed to care for were abandoned. I saw a lot of other hospitality staff walk by and not a single one asked us if we were okay or if we needed anything. The manager apologized and told us the server was new. She also told us that we would not be getting the Kare-kare and Caldereta because they ran out. That was late notification. Their waiters should have a list of unavailable items so customers don't order what is not available. My husband and I stayed until we were served over an hour later. I saw the people in the booth beside us just leave without having been served. The dining experience made me sad. Filipinos are known for their hospitality and good food. It's a shame that a franchise of a renowned Philippine restaurant lacks the caring and warmth akin to its culture and reputation. Their excuse: our servers are new. Sorry. Your staff needs guidance and direction. Cute uniforms but without the initiative and desire to serve, the dining experience fails. Waiting for over an hour for an order to be served is a bit much (especially if you made the effort to show up early for opening and patiently waited in a queue). I really hope they fix their staff deficiencies. If you don't mind waiting for good Filipino food, go to Max's in Bakersfield. read more