great burgers cold beer ,and awesome place to hang, very friendly place to...

Really yummy! We had the pulled pork spring roll to start, really crisp, fresh, not too heavy with a great dipping sauce. I could eat just the sauce! I had the miss daisy, on a really light bread with really lovely Brie. The bacon was perfect and my burger was juicy and tender and exactly as ordered. Got the regular fries, which were standard higher end burger fries. My friend ordered the sliders and eggplant fries. The fries were good, but definitely something you don't take home. I had a cocktail that was just too strong for me, but the manager fixed that immediately. Great service. Friendly staff, very prompt. I finished my meal with the mint brownie bar which was just stupid good. It was defiantly a shared dessert. Can't wait to return. read more

Went here the day after Christmas. My girlfriends brother said they had the best burger. They were ok. I went to Plan B Burger a few days before. They did not compare to Plan B. The burger had a funky texture. The decor was a little creepy a well. read more

Good is fresh, but portion are consistently small. Restaurant is often noisy. Service is prompt and courteous.

My husband and I love Max Burger! The food is consistently great and the atmosphere is perfect for a place to go on a Friday or Saturday night. The pulled pork spring rolls are my favorite (appetizer) and the tuna burger is delicious! Max Burger never disappoints! Highly recommend. read more

Place where you can get a Gluten Free Dairy free meal, but the staff varies greatly so ask for a waitperson experienced in allergies. One staff did not feel she needed to mention there were onions on the cheese cake my kid son ordered...she claimed compote means it contains onion- it does not! read more

Excellent management and, nine times out of ten, consistent quality. There's been a few mixups in our orders but the manager/owner will always take care of you. Great food and convenient location no wonder it's always packed. Great selection of local/import beers on tap. Our go-to place for takeout any day of the week. read more

Terrific, Bartley's in Cambridge is what I considered the best burgers, well know I have to change my mind, Max Burger takes the cake on burgers. Generous portions, the choices are amazing, cooked top perfection. There are different types of fries. I loved the atmosphere, has the feel of a fancy restaurant without the fancy prices. Jess was our waitress, she was awesome, on the ball, pleasant, if you can request her that you will have fantastic service. I don't live out in western mass anymore but I am so glad I found this jewel. My only criticism is that although The dessert were incredibly delicious, I wish there was more of a choice. Will go again. read more

Very good. Great menu selections. Plan ahead because the place fills fast.

Happened by here on a fluke and was happy for it. Great atmosphere. Great burger and beer selection . The service was top notch . I'll be back read more

I met a friend for Lunch recently at Max''s. I had a Max Classic...which I love. It is a very inviting restaurant and the service is very good. We had the bacon lollipops. OMG. Served with a apple cider reduction. Would go back just for that. read more

Friendly service, good prices, great beer selection and the burger did not disappoint.

Max Burger is definitely a place to dine, it has the best Staff I've seen in awhile and the menu selection goes beyond just burgers and fries. So far I've gone 4 times and have tried the 5oz burger, the Max and Cheese, and the Spring Roles. The burger was juicy and cooked perfectly. The Max and Cheese was huge and very filling. The spring roles were tangy but also not to spicy and was a great suggestion by the waitress. Coming from someone who use to work for a burger joint, this place really knows what their doing! read more

This is as good as it gets! You have no wait @11:30 AM and 5:30 PM. Play it smart. Tops in service and taste! All the Max locations do very well. West Hartford, Avon, Glastonbury, downtown Hartford and of course the Basketball Hall of Fame. They know the business well. Aways want to make customer happy. Try it you will really enjoy the experience . read more

Best restaurant in Longmeadow and arguably in Western Mass. The Max family really knows how to run a good restaurant. Cheers,

I have never been treated so well at a restaurant. The staff was so attentive and friendly. Our waitress was so informative and told us everything we needed to know! We started out with drinks, she recommended a few and we took her advice! The black cherry hard cider was amazing ! Next we got the spinach artichoke appetizer, AMAZING! My Kobe burger was perfect ! The manager came over to ask out everything was , and was very down to earth about it , he seemed to genuinely care ! Our waitress was on top of everything ! I was a server bar tender for years and am never this impressed with service ! It's definitely worth checking out ! Great food , Friendly people, beautiful restaurant ! My new favorite place ! read more

Great burger place in western Mass. Love their chili, sliders, and their fries. Great spot for lunch too.

The draft list alone deserves five stars. And the atmosphere too. But I'm taking one point off for the food which is usually very good. Every now and then something may come out undercooked or too salty. And 99 times out of 100 the waitstaff is spot on but one time the waiter forgot to enter our order. Lunch took an hour. Very very good overall. read more

Just finished my birthday dinner and it was fabulous! Chris was our server and he was great! The manager Tim was very accommodating and made my birthday special! I will definitely be returning soon :) read more

Food was good but our waiter was terrible. He was very rude, and impatient. He rushed us to order and forgot our straws, and lemons for our drinks. I was pleased with my food, except others were not happy with it. Waiter became less impatient as the night went on. Maybe my experience would be better with a different waiter. read more

Service was AWFUL....went on a Thursday at noon, thought it would be a good time to try the place. All the waitress did was apologize for coming to our table late, apologize for taking so long to get our drinks...so on and so forth. We arrived at 12:15 and left at 2:10. Drinks had "something" floating in it,,,,Burgers were good but considering the service I won't plan on going back any time soon. read more

Love the burgers here. I have never had a bad burger at maxes. I think i have had every burger on the menu. Young crowd in a pub type environment I would come more often if often was closer. read more

We've been to Max in West Hart a number of times and when we heard that there was one opening in Longmeadow, were happy to hear that. As it turns out, the man who was going to be the manager was in the restaurant and came out to speak to us for a few minutes. So, we called ahead tonight to get on the list and were told that there was no wait, was quiet, so they wouldn't take names until it was busier. We arrived 10 minutes later to find a waiting crowd. OK, maybe everyone arrived in 10 minutes. We put our names on the list and were told it would be about 20 minutes. After about 35 minutes, my husband went in and was told that it would be a little while longer and he said, we're outside, the woman said, fine, I'll come out to let you know when the table is ready. 20 minutes later, he went in because other people had been seated who had arrived after us and the ?manager? said, we thought that you had left so we took other people on the list. WTF? So finally, after a LONG wait, we were seated. The food was good, the beer was good and the iced tea was good, but there really needs to be better communication. As we were leaving, we heard someone say that they would be texted when the table was ready. So why the woman at the desk didn't offer it, who knows? When the new-ness wears off, the service had better improve, if not, customers will find other places to eat that offer better customer service. read more

Decided to try this place out. Sat in the outside dining area. Comfortable seating with the exception of a terribly wobbly table. Spend our time being extra cautious as to not spill our drinks every time we tried to cut something with a knife. Very extensive beer and mixed drink selection. But having a hard time trying to figure out why people are rating this place so high. My wife and I both ordered one of their specialty burgers. Presentation was ok with the exception of the kettle chips I got which ended up being a pile broken pieces. The sandwiches were grilled on both sides with an excess amount of butter which ended up making the sandwich incredibly greasy. The burgers ended up being absolutely tasteless. No flavor at all. Had a hard time ever tasting the bacon. Sorry but won't be going back there again. And my wife ended up getting sick later that nite from apparent food poisoning. Oh yeah, one more thing. We watched a mother and her two children get seated, got their drinks , ordered, kids got their crayons and picture to color, then mom gets up to take kids to bathroom and here comes a waitress and clears the table and resents another party as we watch in amazement. She returns to someone else sitting at her table like WTF? They quickly realized their error and promptly removed the people that were there and gave her back the table. They couldn't apologize enough. Should have given her a free meal. Sorry once is enough for this place. read more

We went a month ago and thought the service and food were the best, However tonight the two of us went and it was completely opposite. The Hostess took awhile to look at us when we walked in to greet us, we were told it would be about 25 minutes, we are okay with that BUT the manager came up to a guy with his wife and daughter who came in about 10 minutes after us, shook his hand as he must have known him, said hello to him, the proceeded to look at the book with the peoples names who were waiting and within 5 minutes sat them down ahead of us waiting, we finally got sat down at the crowded tables in the loud bar for our dinner. We could barely hear the waiter.. The food tonight was just okay compared to last time, the roll the burger was on was completely soggy and the eggplant fries were way over salted.. Very loud & crowded. Probably won't be going back again.. There are much better places out there.. read more

our table was great our server Ben was the best food and wine very good but I love the pickles