From a Rough Start to a Positive Resolution I brought my vehicle to Mavis to have a rear wiper blade replaced. During the service, the technician removed the blade and the assembly broke immediately. I was told afterward that the part was "brittle" and that I would need to pay for the replacement. What was disappointing is that the wiper was working perfectly fine before I brought it in for service and only failed during removal. I've been going to Mavis for years, which is why this experience was especially frustrating. While I understand older parts can be fragile, I feel there should have been better communication upfront about the risk or more accountability for what happened during the service. Given that the wiper was fully functional before the service and failed immediately during removal, I expected some responsibility or goodwill adjustment from the shop. Because of this experience, I do not plan on returning to this location. I hope future customers are made aware when parts may be at risk during service so expectations are clearer. Review update After speaking with the team, Mavis agreed to replace the rear wiper arm assembly at no cost, and I truly appreciate them making the situation right. I've been a longtime customer, so it meant a lot that they listened to my concerns and worked with me toward a fair resolution. Thank you to the staff for taking care of the issue and standing behind the service. read more

I came in today for a simple oil change, that's all I wanted. The guy at the front desk says, no problem. And they don't look busy to me, so I say great, thank you. It was almost 2 hours. DO NOT GO HERE. And the girl at the desk stresses that I had an oil leak, before I got there. Not once, but twice. We have a new white concrete driveway and there is not one drop of oil on it. I took a picture of it. We will see if I now have an oil leak. DO NOT GO HERE. read more

I recently went in for a vehicle inspection. I had set up an appointment time, and they were ready for me, and had me in and out very quickly. I appreciate the great service! read more

I called in the morning to confirm they could replace brake pads on the 2024 Colorado. They confirmed they had the parts. I drove 25 miles to this shop because "they could get it done today". I was instructed to drop it at 3:00 for an appt and it would be ready by 5:30. I have not received a call all day! I checked in after wasting time all day in the area only to find out they DID NOT HAVE THE PARTA AND CANNOT DO IT TODAY! I told them importance of this because my son leave for school the next day and wanted this done before he left and now we don't have time to get it done before he has to move in! Unbelievable. They don't even know if they have the parts and don't tell you until it's end of day! read more

Never ever ignore and talk on the phone while customers are standing right in front of you. Say good morning and I'll be with you in a moment. I'll find a more respectful tire store. read more

Michelle and The Team at Mavis Tires in Cornelius/ LKN did a fantastic job rotating the tires, oil change and selling us a set of new tires for our F150 ( 2023) Thank you for the incredible service and attention to detail. Pat and Sabrina Golden 704-578-9451 www.republicservices.com read more

I was in a jam. I had a funeral to go to for my dad. Running errands to prep, my tire value broke and let all the air out my tire. I had to drive to 6 different places over 2 hours across the area having to put air in every chance I got so I wasn't stranded. I finally found this location. I informed them of the situation. Mr. Todd and Mr. Jared were amazing. They did everything they could and got it fixed for me. What they did for me and my family will never be forgotten and is deeply appreciated. read more

Called to get an oil change, rotation and balance for my car, had an appt at 5:00, when I got home my boyfriend checks its all, to make sure tires were rotated, wipe off any spots or dirt they left behind, and said the tires were never taken off. I was charged $180 for an oil change. Do not go here, they lie and steal your hard earned money. read more

More interested in upsaling than service. How much is a tire? Need to check all your tires. Need to get all your information. HOW MUCH IS A TIRE? Had 1, 2 hour wait. Could have told me in 2 minutes. Must be the boss's daughter. What happened to the old guys who knew what they were doing?? read more

Made appt online two days in advance at 10 AM for annual inspection on a new car. When I arrived I was told that one car was being finished and I'd be next. I asked how long would it be and customer service person said 45 minutes. I left and returned 40 minutes later and my car was still waiting. Then I was told the actually in and out time is ususally 90 minutes. So eventually my 15 minute inspection took 1.5 hours due to the onsite waiting time. Won't return to this location. Wished I had been informed of this when making appointment on line. read more

Don't come here unless you want to die from a mechanical failure induced car accident. I would never trust Mavis to work on my car ever again after they put my life in danger. I originally went to their Highland Creek location and spent $1600+ on brake services (including calipers, brakes, and rotors) as well as my struts, just to find out they left out a whole bolt out of my car, causing my caliper to move around and my brakes not functioning on one wheel. In addition to this, a bolt on my struts was loose and not secured properly. I knew something was still wrong immediately after my service because of a squealing noise I heard so I went to Mavis in Cornelius to get a second opinion and because I did not feel safe driving. After explaining the situation, Joe acted unprofessionally asking me "Would you like to fix other people's problems?" On top of poor customer service, they failed to catch the missing bolt, which caused further damage to my vehicle and was told I needed a wheel bearing replacement on the same wheel with the missing bolt (which I did for an additional 400) and the issue still persisted. Long story short: Mavis failed me not once but TWICE and put in me in a highly dangerous situation for months. My issues were never taken seriously until I provided photo/video evidence from an ACTUAL EXPERIENCED Hyundai mechanic. read more

Mavis Tires & Brakes - Loose bolt on the strut - Tires Near Me - Cornelius, North Carolina

Purchase a battery there they broke my base clamp and let me take the car home like that.After driving in for two months the car couldnt stop.Then l take it back to them and they try to charge me for the part. After they claim to put new part on while driving it car cut off in the middle of the street.A car could l slammed into me.Thank God l wasnt on the highway.Come to find out they put the clamp on backwards.If you dont want to loose your life dont mess with this Mavis.They also put brakes on my truck that sounds like it was never fix.l now have to get another mechanic shop to check it.Give people what they pay for and do the work. read more

Great responsiveness and fantastic staff. Got us in and out with a patched tire same morning.

I am so happy I found this hidden gem in Cornelius! Superior customer service, and that's so difficult to find these days! I highly recommend Mavis tire and brakes to everyone! They will be my go to for my auto needs! I was there long enough to hear so many happy customers, and one gentleman even tipped the man who serviced his car! They offered to have one ladies car done today, and they were closing in two hours! She said she would be back when she needed tires! I would give them 20 stars if I could! And YES, this is a real and honest review from a customer! read more

While my wife has been here, I've been gone for almost three years but not because of poor service or anything else. I bought a German Car and wanted it serviced by a factory Certified Technician and to follow all warranty steps. In any case, car was up for Oil Change and State Safety Inspection and I could not get an appointment with my regular service center that matched with my wife's schedule. Ended up making an appointment and taking it to Griffin Bros for an Inspection and Oil Change one Saturday Morning. Was in and out in two hours with a friendly staff and the same great service I've had in the past. read more

Just brought my X3 in for a quick tire repair and Mathew was so helpful and nice! No upselling and great service!! Repair was done quickly. We will be back for new tires!! read more

Encountered a flat tire on a roadtrip.Stopped by Mavis, Joe and the team were super helpful and squeezed us in. They helped get us back on the road in no time. Priced fairly and great quality. This place was great highly recommended!! read more

A few days after an oil change here, noticed oil drops on my garage floor. Called to set up a time for them to do a quick check since I suspect they reused the plug gasket or didn't properly replace the plug or tighten the filter, etc. "You can drop it off, but it could be a few hours until we get to it. We have 5 other re-checks." I suggested coming in at opening time before they put any cars on the lift. Same can't be bothered attitude. read more

Mathew was a good communicator, the work was done correctly and quickly. Not sure about the bad reviews... they did recommend a few other services my car needed but i declined and that was all. Overall a very good experience. read more

Great customer service and overall good experience when my battery died. It was not in stock but they did everything possible to get the new battery from a distributor and get me out the door in less than an hour. read more

Great prices for brakes and rotors! dealership tried to charge me $454 for brake and rotor replacement for just the front brakes alone. Walked out of Mavis in Cornelius paying close to that for brakes, rotors, a brake flush, AND new wipers! They were honest with what services were needed and were not pushy. I highly recommend this place! read more

during my family's road trip we got a nail in our tire, we called other places and no one picked up , thank god mavis did , Joe the person who helped us were super kind and ensured us they can fix it within a reasonable time, without Mavis and there kind customer service we wouldnt be able to continue driving and getting back on the road. Overall this place is amazing with the best people working so hard to help us and fix our car. read more

Joe and his staff were AMAZING. They repaired my car fast with quality work. This is one of the best mechanics I've been to. Good staff, quality work and and great prices. I will definitely be using mavis in the future. read more

***TAKE YOUR VEHICLE ELSEWHERE*** Possibly the worst customer service experience I have ever dealt with. Caught them in a lie, but they wouldn't even acknowledge their mistake once I brought it to their attention. Griffin Brothers Tire used to be my go to garage to get work done on my car, whether it was tire related or general maintenance. Ever since they were bought out by Mavis Tire, they have become a headache to deal with. My tire pressure light was on this morning, but I have noticed a slow leak in my right front tire. Asked for them to take a look at it as well as another headlight issue I've had for a week. After sitting around for 2.5 hours (they got rid of the shuttle service), they said the tire was good to go but they were baffled to why the tire pressure light was still illuminated. I left Griffin Brothers to head to the VW dealership to see what they could figure out about the headlights. While I was there, I asked them to look into the tire pressure light, since Griffin Brothers claimed that the sensor was malfunctioning. They checked the pressure of all four tires and low and behold, my front right tire was reading 25.2 psi. They put air in and the tire pressure light went off immediately. I went back to Griffin Brothers to confront them about what exactly they did/looked at with my tires. The front desk reps both claimed that they watched the technician put air in and check the tire for leaks. I called BS on them, and it makes me so frustrated when people lie to your face, to cover up a previous lie. There has got to be a trustworthy mechanic/garage around the Charlotte area... but you wont find him/her here. This is and will be the last time I step foot in a Griffin Brothers / Mavis Tire shop. read more

Service done here is always done correctly, but recently I was asked to complete a customer satisfaction survey for this location. I had no problem with this and answered the survey honestly giving 8 out of 10 stars for all questions. Minutes after this, the store called me and tried to coerce me into doing the survey again and giving them 10 out of 10 stars. You don't get 10 out of 10 stars by trying to swindle people into it, you earn that through superior service. This did not sit well with me. Also, the last time I got an oil change here, they did not put the mileage sticker on my windshield to tell me my next service mileage. I will not be returning here. read more

I had an alignment done here and when I left the wheel was off to the right. When I went back I purchased 4 new tires and asked for the alignment to be corrected. After they installed the tires they were out of balance so badly the truck shook violently at 60 mph and I had to go back again. The steering wheel was still not fixed and they said they couldnt fix it. It is a 2021 Chevrolet silverado and they could even get the alignment correct!! They installed the wrong tires as the person who ordered them entered the wrong part number. How do you not notice a MUD tire when its supposed to be an Allterrain tire. The manager (Joe) was so rude every time I went back. Like it was my fault they can't do their jobs correctly the first-time. He even had the nerve to say "obviously your not going to go away". Now I am waiting for them to get the correct tires and I've not even received a call back about them. You'd think after spending almost 2k dollars the customer service would be better especially since they have messed up on everything I've paid them for. I would not recommend this shop to anyone, ever!!! This is the worst experience I've ever had at a tire shop. Customer service is completely non existing at this shop. Two weeks later and still don't have the correct tires!! read more

They are great here! Friendly and thorough. I've had them do my brakes and shocks. And I just went in and ask for help with my low tire pressure. Not only did they help me with that they check the one tire over completely to make sure there was no leak or puncture to the tire. Very very grateful!! Thank you! You're my go to always! read more

This Location Is Grandiose! Great Customer Service! Repairs Always Completed Sufficiently And In A Timely Manner! I've Used This Location Over 2 Years. Honestly,I Wouldn't Go Anywhere Else! Definitely Appreciate The Hard Work From Joe And The Entire Crew! read more

Highly recommend Mavis for all your car needs! Excellent, prompt and kind service by Evan and the staff!!

This company is run very poorly. I knew the place was a joke but i figured they could handle mounting and balancing a tire alright. I was mistaken. When I came back to pick up my wheel they somehow managed to drill 4 holes into an original wheel from an 80s 911. read more

I had an appointment for an inspection and check my brakes. When I got there, the guy tells me their system has been down for 2 hours. My first thought was why wouldn't they call people with appointments and let them know. But I left my truck there for a couple hours and came back, then their power was off. Not really sure what's going on there but not a great experience. read more

Griffin Brothers was top notch, but since being bought out by Mavis, things have gone downhill. Two hours for an oil change with an appointment. No more sodas, coffee, popcorn. No more drop off or pick up. Tried to scare me into getting new tires, said mine were dangerous. Just had them check a week ago. read more

Was able to easily make an appointment online for the next day, staff was very friendly, they fixed my tire within a timely manner, and price was very reasonable. Overall great experience! read more

Stay away. Horrible repair work with rude and ignorant service writers that are too busy up selling work you don't need. Customer service for this company is as bad or worse than the work you will regret having done. Zero stars if it would have let me rate it that low. read more

My tire pressure was low and I couldn't find a place to fill up the air. I went over to my local mavis and they helped me right away. Always fantastic service, and lovely staff. read more

Many car buyers have the tendency to go to the dealer to have service done. This makes sense, but what about the non-warranty items that aren't covered? Let the dealer take care of it?! Ha, please. Unless your pockets are deep and don't have the time to price shop, you're going to pay a hefty price no matter how you look at it. Griffin Brothers was recommended by my brother for their quality of service and price; two things many consumers look for. I couldn't take my still in warranty car to get new tires to the dealer because they wanted to charge guess how much, $2000. I went to griffin and was quoted less than half that quote from the dealer. Ah, no brainer here folks. I went here and received outstanding service from the front desk and their waiting room has WiFi, popcorn and drinks. Phenomenal experience for car repairs. Go here if you need car repairs from a quality and reputable service shop. read more

So nice, they filled a nail hole for us at no charge. I will be using them again when we need new tires

I sent them the following email about my experience. I never received a reply..... Hi - Just wanted to let you know about my recent experience. I brought my 2016 VW in for an oil change about a month ago. A week or so later I noticed an occasional odd noise, but thought nothing of it at the time. Last week I had to take an emergency road trip to Pittsburgh. When I got there I noticed a lot of weird metallic ticking/rattling noises. I needed to stay over an extra night to take it to VW and have it checked out, I was afraid to drive it home otherwise. Turns out that when the oil change was done the engine shield was not replaced correctly. Some of the bolts were not fully tightened and I believe at least one had fallen out. That was the cause of my rattle. So because of your incompetence I needed to spend $120 for another night instead of heading home. That and the added inconvenience. I came to you instead of VW because of convenience to work and your reputation. I will not be back again. read more

Walked in with a nail in my tire. Person behind the counter said it would be almost 2 hours before they could look at it. Drove across town to a different place and immediately was helped. read more

If you are looking for Five Star automotive look no further! I can't say enough about the high level of service provided by Griffin Brothers. I was recommended to this location by a friend needless to say I am now a loyal returning customer. read more