Thank you to the wonderful staff!! I had a flat tire, 90 minutes from home with my 29 year old son with autism. They were so kind, took me immediately and fixed my tire. They were very supportive of my situation and I am so grateful!!! read more

I don't recommend this business. Waited 4 hours for a 9am appointment that I arrived on time for. I just wanted a tire rotation and balance. I couldn't wait any longer and had to leave On the way out, they wanted me to stay and buy 4 new tires. I can't support a business that is run like this. read more

brought car in for 4 brakes and rotors( car was safe to drive) picked car up and made it 2 blocks and returned(car was not safe to drive) violent shaking when braking. Asked why they returned car in that condition and was told they are not allowed to test drive cars after repair because of insurance. Brought the car back twice to get the problem corrected( brakes were worse than when I brought the car in originally) I was told the car was fine and completely safe. I brought the car to another shop and paid for a new brake job and rotors. The car is fine now! was told the rotors they installed were warped out of spec. They would not honor warranty or give a re-fund. This has been my primary transportation since 2007, so I know what the brakes should feel like and operate. It was insulting the clerk was standing there telling me the brakes were fine when I was not comfortable driving it based on how the brakes have operated for the last 18 years read more

I just had my tire's air checked and they were quick and pleasant! Little did i know they also change lights and other car stuff except for auto body works. Will be back to them to change tires and review further read more

Mavis Discount Tire - Tires Near Me - Bernardsville, New Jersey

Just a simple tire pressure sensors replaced. Worst experience so far since coming to this mavis. I have been here many many times. Never this much trouble / bad of a experience. 2 lug nuts totally destroyed and 1 missing. I will have to be replacing them. And next issue i came in at 11:45am to be for my appointment at 12pm. I went down to the jersey Mike's to grab lunch. Came back at 1:15pm ish. And they still have not got my truck in the shop and it was still parked. Not acceptable in my opinion. By the time I left it was almost 230pm. New people working the counter didnt seem very organized and seemed to be all over compared to the other 2 I used to deal with almost always it seemed like that were always fantastic. I have to say this is the worst experience by far here and I only hope it goes back to the way it was prior. ​ read more

This place is amazing! The manager and all the staff were very personable and treated me like I was family. I don't have too many positive experiences like this with auto places and it really made me feel welcome. Service was efficient and the work they did was good. I would 10/10 recommend this place to anyone who needs great service done with excellent customer service! read more

I live locally and this store has been consistently very helpful, courteous and accommodating. They have provided excellent and unbiased advice about condition of my tires and timing of replacements. I will be a loyal future customer. read more

This was likely one of the worst service experiences of my life. I booked the appointment to get a simple oil change two days prior for 2 pm on a Friday. I got an email confirmation. I received no other correspondence. Note: I did not create the online portal to accept appointments (this will come into play later). It existed and I used it and I got an appointment confirmation. When I arrived, I told the person at the desk that I had a 2 pm appointment to get an oil change. He possibly threw up in his mouth a little bit. He said they could not get to it today and said the next available appointment was on Sunday, but he could not guarantee how long it would take since there were 3 other appointments booked at 9. I said, "What's the point of me booking it online for a specific time then?" He said, "you can book whatever you want online." Hmm. I tried to reason with him, but with the help wanted sign out front and the haggard look on his face, I passed after getting a Sunday inconclusive option and just walked out. If you make a business error and don't even look at or call back your online appointments, I would think you might try to be just a little more diplomatic. I drove only 11 minutes to get there, but planned my day and schedule around a booked appointment where I was going to wait. Thanks. Side note: He looked at me as if it was unusual to wait for an oil change. I know from calling other places that this is now common practice not to wait because no one wants to give you just an oil change, they want to check everything so they can upsell you on other fixes. I just wanted the oil changed. Hard pass forever on Mavis. read more

Mavis Discount Tire - Tires Near Me - Bernardsville, New Jersey

Very pleased with this shop for both oil changes (like today) and more significant repairs, as well as battery replacements. Staff are great. Oil changes come with free tire rotation, saving us a noticeable amount of money each year. Also, they can handle many of the same repairs as the dealership (with original manufacturer parts), which also saves time and money. Convenient location where you can walk to coffee shop or library. If you're local, this shop is a find! read more

dunno what the 3 star rating is about and don't care, these guys helped me out as soon as i pulled up with a flat tire asking for help putting on my spare, and ended up suggesting i just replaced the tire instead (it was basically bald). super friendly people, quick turnaround in 30 minutes, and took care of a weary traveler trying to get back home. read more

Mavis is my go to local auto repair and service center. Whenever I have an emergency, or just need routine maintenance done on short notice the team always finds a way to accommodate my schedule . they text or call me with updates for when the car will be ready and I have never received any "surprise/ hidden costs". Great customer service and skilled technicians. read more

I believed I had a flat tire as that was the indication on my dashboard display. Fortunately, I was only a block away at the doctors. The doctor recommended I go to Mavis, as he had a similar problem months ago. I received a friendly welcome by the staff as I told my issue. My keys were taken and they did the rest. Not only did they work on the tire, but did a courtesy check of the entire card. They found Nothing to upgrade or sell me. What honesty!! Even more to come. After an examination of all tires and removal of the problem tire, I was told the tire was fine. I know given the weird and wild fluctuation of temperatures this winter the tire sensors can send bad signals. But the worker spent 45+ minutes on my car and now I was told the cost was ZERO. The gratuity I left the worker pales in comparison to the happiness I felt finding a friendly, efficient, and honest shop! read more

Great service. Staff was super friendly. I've been having Mavis mount my tires for quite a few years. Thank you!

Two weeks ago I made an appointment to have two tires replaced on my car at 8 am when they opened. I arrived ahead of time at Mavis on the day of my appointment and they took my car keys. I went to a local restaurant for breakfast. They called me 45 minutes later and said my tires weren't there. They weren't sure why; one possible reason they offered was that I made my appointment too far in advance and my tires were returned to their distributor. It was all MY fault, you see. So, to recap, they wasted two hours of my time and the person who was with me because they cannot manage their business. They don't have a process in place whereby they check the day before to see if they're ready for their customers the next day, and if not, notify them so they don't waste their time. And then they don't apologize because it's the customer's fault! How are these folks still in business? read more

I had a flat and a few of my neighbors immediately said go to mavis in Bernardsville. Great experience. Diagnosed the problem and fixed it on the spot. All with a smile. They have my business for life. read more

They were open before the time they claimed, they saw me Immediately, hoisted my car up, told me what was wrong. Shared a plan that was less expensive than they could have, and fixed it fast. Well done! read more

I had a flat tire called up Mavis discount tire on 27 Morristown road to see if they can help me. NEIL was very helpful on the phone and ask us to come in. Upon arrival Neil greeted us and went right to work with his associate. The service was exceptional and tire was fixed in less than 5 minutes. I highly recommend and would come back again. read more

These guys always treat me right. Great customer service! Very happy and I am now a routine and loyal customer read more

Made an appointment to have 4 tires replaced. Showed up next day for the appointment and showed assistant manager the unusual wear on current front tires. We agreed that an alignment was necessary and was assured that alignment would be performed as part of the service. I left the car for 41/2 hours. When I returned to pick up the car, I was told that the tires had been replaced but no alignment done. Although it seems obvious not to put new tires on a car that may be out of alignment, was told very sorry but our alignment person is not working today. Very unsatisfactory service and no follow up by anyone at Mavis Bernardsville either! Buyer beware! read more

Took "Better-Half's" (B-H's) Audi A4, 2014 model, 62K, for a possible tire leak repair yesterday (12/08/19). All four tires were bought new at Bernardsville, NJ, Mavis, with tire insurance. Admittedly, B-H was late for her "appointment" at 9.45am so, she opted to leave the car until Mavis could "fit her in". Turns out that the aforementioned A4 needs four tires...not surprising, given that "B-H" is a daily Gotham commuter, from Far Hills NJ. "B-H" was also informed by "Ken" (phone message, recorded) that she needed two new struts ($300) and an alignment. Moving right along...we showed up at the Mavis B'ville counter around 4.45pm, to be informed by "Kadrija" that, "yeah, you need four tires, but I don't see anything on here (the work order) about the struts or alignment, but if you were told you need them, then we can do it". B-H was initially offered by Mavis (Ken), four Falken tires at $109 each. At the 4.45pm "counter encounter", we were told $129 each. B-H questioned the unit cost and it was adjusted down to $110....say what ? I declined (on B-H's behalf) to authorize any work whatsoever. We took the car home (fortunately, there are two other cars available for use). I also demanded that the manager, Sean Byrne, call me to discuss, (no call, as of today 12/09 at almost 5pm...what a surprise) Now it gets "interesting".... Today (Monday 9th), after some additional preliminary (Audi-qualified) workshop inspection work, in the local area, it has been conclusively confirmed that neither a strut replacement, nor an alignment, are necessary. No leaks seen on any of the four struts and all four struts are functioning correctly. Hmmmm...? So, clearly, the deal is this; offer the sucker customer a cheap deal on cheap tires, then load up the back-end with unnecessary repairs. Where I come from, (across the "pond"), this is called fraudulent misrepresentation (I suspect that the same is true, in the USA). Mistakes and misunderstandings can occur, however; "upselling" is a prevalent ploy in the automobile repair world...this Mavis location appears to be taking their "upselling" to a disingenuous new level. My candid advice; DO NOT USE MAVIS IN BERNARDSVILLE (unless you have your lawyer present, "caveat emptor !" read more

Made appointment for 3pm today. Received 3 emails confirming the appointment over the past couple of days. However, at 2pm today I received a call from Bill saying that they can't take us because they are too booked. I told him my son was going back to school tomorrow and so we were really relying on this appointment as he has a leak in his tire. The guy (Bill) told me there was nothing he could do. I told him that it would have been helpful if he had alerted us earlier so we could have found somewhere else. He said he was busy. I asked if he could take us tomorrow. He said no. read more

Awful experience, no communication. I had a 9 am appointment and am still here at 4:40 pm and they have not started to change the tire. I had to cancel my plans. I called twice today and was told that the work would be completed but am still waiting. They are short staffed and did not apologize for the lack of communication. All they had to do was tell me that they couldn't keep my appointment and that I should go somewhere else but they did not do that. now my plans are canceled and my car is not drivable. read more

They told me it would be $1700 to replace my brakes, rotors, and calipers, then somehow found the money to work it down to 1400. Then I went to Tulls Auto and they did it for 540 AND they have experience with German made cars. These guys here have no idea what they're doing and will take all your money and leave you with a half assed job. read more

I had a cordial disagreement with a manager. After speaking with Mark, the district manager, he want above and beyond to make sure I was satisfied. Long story short, I left my initial visit with a tire I wasn't happy with. As I had an important appointment in Long Island I had no choice and had to take the tire. I voiced my concern to Mark. He found the tire I wanted and had it rushed shipped to back to the store which I stopped at on my trip back to Ohio. At the store, Paul and Kadija were ex exceptional and a pleasure to work with. What impressed me most is that Mark knew I lived in Ohio, a place where there a NO Mavis' nearby, yet he still went above and beyond for me. That's exceptional customer service. Thank you. read more

Great guys! My car had a flat and was parked at my house. There mechanic lent me the tool to temporarily plug it for free and drive it in. When I got it there they realized I was missing the key for the lock lugs. They removed the wheels anyway no extra charge for removing the lock lugs (I checked on YouTube and it didn't look easy). Price was as cheap as Costco or any other company I could find. read more

I've used the Mavis in Bernardsville twice and STS several times prior to the changeover. I've always been happy with their friendly, straightforward approach and efficient service. Most recently they spent time trying to diagnose a phantom vibration in my '08 BMW 3 series. While they could not 100% isolate the root cause, they did find and recommend other issues that needed to be addressed soon. Since they don't do transmission work, and couldn't rule it out as the culprit, Joe recommended some reputable transmission shops in the area and Nicole didn't charge me a dime for the work they did test driving and checking the vehicle up on the lift. Really appreciated this! During my previous visit, I stopped in to make an appointment to have my battery or alternator looked at since my battery would no longer hold a charge. Since I've unnecessarily bought more batteries than I'd like to admit during my life with cars (always convinced it's the battery, not the alternator), I figured I'd have them test it. The manager said he could check it immediately. Upon doing so, he discovered it was in fact the battery that needed replacement. They had the battery in stock, popped it battery in for me and the whole thing took less than 10 minutes! I don't think they even charged me for the putting the battery in. Keep up the good work and friendly customer experience! read more

Paul and Steve, the quarterbacks behind the desk, always fit me in. Thx guys. The mechanics r very helpful and go the extra yard.

I had a slow leak on my tire, and they were able to fix it immediately. Not only that, they did it for free! I tipped the mechanic, and drove away smiling. I have always had the same kind of experience at this place, and I tell everyone I know that they should go there for all of their tire needs. A++! read more

My tire had a leak and Vincent helped me right away. I was in and out in less than 25 minutes! Just call beforehand to make sure they are not busy. Great service... read more

Very helpful checked the tire I brought in right away fixed the problem I was ready to go in less then 15 min. This place is always helpful great customer service! read more

I made a reservation on 8/15/2020 for 4 tires for my vehicle for 8/18/2020 at 10:00am. I received a confirmation on 8/16/2020 that I was good to go, I assumed just bring the car in at the appointed time. When I got there, they did not have the tires. I rescheduled my appointment for 8/20/2020 being assured it will be the first one worked on. I deliver the car at 8:00 am for the tire service. I go to get my car at 6:30 pm 10 1/2 hours later and my car has not been worked on. Now, I am pissed. The manager on duty offers an unbelievably lame excuse that they had cars that did not get completed the day before. Ten and one/half hours of backups on 6 bays. Please do not insult my intelligence. read more

my only problem was not getting a phone call when my car was ready for pickup... which might have been the fault of my phone service provider been a mavis customer for my season tire mounting/balance etc., for a few yrs now. read more

They cancelled my 1:45pm appointment at 1:30 when they called me as I was almost there. They told me they were "done for the day", but there hours state they are open until 5. That's pretty unprofessional and unreliable. That day was my only free day in weeks without missing out on work or school, I would have made an appointment elsewhere had they warned me they are allowed to cancel appointments to close early. read more

I had the worst experience with this STS. I chose to go here because I got a coupon from Shoprite, for a $24.99 oil change and tire rotation. I handed the man my coupon and he charged me $47. I said, "wait, isn't the coupon for a $24.99 oil change?" and he said, "no, it says that oil changes start at $24.99", which was a complete lie. Then without showing me, he put the coupon in the cash register. I got home, and looked at the coupon, since I had another one, and I was right. He also told me I needed new brakes, or I would end up losing control of my car on the high way. Gave me a price of $375, just for the front brakes. I said I would think about it. I went to Sears Auto, who I trust, and they told me I didn't need brakes that badly. They charged me $172 to put new ones in. I can't STAND when people try to rip me off!!! Their saving grace.. I called STS today and told another guy, who was much nicer, that I was over charged, and he refunded me. Would still never go back!! read more

Great service here. Brought in car as had a flat tire over the weekend. Neil took care of us promptly. Been coming in here for years and always received professional and efficient services at very reasonable rates. Highly recommend. read more

Thanks to Paul for taking care of a nail in our tire. My low tire light came on, on our way to Pa on a Saturday afternoon. After several other places turned us away. Paul came through and fit us in between jobs. Nice to know there are still good people out there. Had us on our way in no time! Thanks Mavis! read more

Capable, prompt, and courteous service. I generally opt for 'mom and pop' auto care, but Neil is fantastic, and has won my business.

I found a nail in my tire late afternoon. I called to see if I could make an appointment for first thing the next morning. Niel answered and asked if I could bring it in right away. It was after 5 and they close at 6. I was thrilled and dropped everything and ran down. They took me immediately and pulled what turned out to be a tiny screw that didn't puncture the tire. It took just a minute and no charge. I tipped the technician and was beyond grateful. Niel was kind, helpful and I will absolutely go back for other needs. read more

They weren't pushy when I wanted to have work done after they gave me their input, not to. Steph was above and beyond. She was very sweet, willing to talk to the owner of the vehicle I brought in to explain the situation. She got me out in the garage with the mechanic, Joe, and the mechanic gave me the run down up close and personal with the vehicle. read more

The young guy at the counter was very sweet! He was so patient and took my every concern in stride I had for the Mercedes-Benz. He was so accommodating to me and solved my tire issue with flying colors! I'm glad with the service & and feel like they took excellent care of me. Thank you!! read more