To say I'm embarrassed to wear the suit 9Tailors made for me for my wedding would be an…read moreunderstatement. There is clearly something missing in the process and ability of this company, and for the price, it is completely unacceptable.
I have had plenty of custom suits and sport coats made before, ranging from fully bespoke, made-from-scratch garments to off-the-rack pieces with minor alterations. My usual company was very busy, so I decided to give 9Tailors a try based on what I had heard about them. I also wanted my wedding suit done well ahead of time, so I went in for my initial consultation five months before my wedding.
The initial meeting was fine. We discussed the options, picked my fabrics, and off we went.
With any fully custom suit, I completely understand needing one or two rounds of adjustments once the actual garment comes in. What I did not expect was to go through FIVE fittings over more than four months, only for the team STILL to not get the suit right.
With my wedding approaching only 2 weeks away, I simply lost faith in the process. I took what I was given rather than continuing the cycle of pointing out an issue, waiting another 2-4 weeks for the next appointment, then finding that while one issue had been fixed, the alteration had created two new ones.
When a suit costs $2,135 and is being made specifically for your wedding, having to leave a custom suiting company with a suit that does not fit properly is incredibly disappointing. I am now days away from getting married with a suit that I do not feel good in, do not feel proud of & am honestly embarrassed to wear on my wedding day.
The employees and owner I worked with were all perfectly pleasant. My issue is not with their personalities or how I was treated. Rather that they simply could not fix a fitting problem without creating multiple new ones. At some point, being pleasant is not enough. The garment needs to be right. I expressed all of this directly to Jeff, the owner, when I left the store with the final version of the suit, and would still welcome any restitution for the experience.
For example, I pointed out that the lapel was not sitting against my collar/neck properly. I also pointed out that the fabric was misaligned along the stitching on the back, causing it to ripple outward in a way that genuinely made it look like I had a hunchback. I was told it "just needs to be ironed." If it were simply an ironing issue, I would expect a company making a $2,135 custom suit to have ironed it before sending me home with it -- especially when that issue had been there from the very first adjustment meeting and I pointed it out separately at all five of them. I also had a friend come with me to multiple fittings & they independently noticed the same glaring issues.
After all of that, I am left with a suit whose lapel sits roughly a half inch away from the back of my neck and shoulders, whose sleeves and elbows visibly bunch, and whose fabric creases so dramatically around my hips that it resembles a diaper.
And this is not limited to the suit. The accompanying button-down shirt, which cost $180, is made from material that honestly feels inferior to what you could pick up off the rack at for half the price. The shirt also required 3-4 adjustment meetings just to get it to a point that was close enough to passable.
I went into 9Tailors expecting a high-end custom suiting experience and gave them five months to get it right. I understand that custom clothing involves adjustments. I do not expect perfection. What I do expect, especially at this price point and with this much lead time, is for a company that specializes in custom suiting to ultimately produce a properly fitting garment.
9Tailors did not do that for me. Unfortunately, I will be wearing a suit I am not proud of on one of the most important days of my life. Instead of wearing it for 10+ years and having it memorialize a major life milestone, it will go into the back of my closet because I do not want to be reminded of the disappointment of this experience every time I put it on.