Terrible customer service. My boyfriend and I made purchases here and they wasted our vacation time refusing to do a simple exchange, they don't honor their exchange policy which is printed on the receipt. We purchased $165 of items here including a $70 dress and two of the items didn't work out; a tank top which he tried on later and was too small (still had tags and was not worn) and a set of coasters he decided weren't the best gift for the person he purchased them for and also heavy to pack in luggage. He went to exchange them, 4 days later and was given the third degree, apparently exchanges here are just for show and not honored. The associate had to call the owner to get approval, the items were in the same condition as we purchased them in, the same bag with receipt and everything, nothing wrong with them. The owner repeatedly told him that "it is so weird to exchange them" "so very weird" OVER and OVER and jamming him up, treating him like some sort of scammer. The associate repeatedly smelling the shirt, which again he simply tried on and had the tags on still. The shirt brand runs small and was not true to size. The owner told him "Our customers usually know what they want before purchase and only purchase things they want" lecturing him and asking why he didn't try it on at the store. He had to get into a argument with her on the phone over this exchange, then she said she would exchange the shirt, but not the coasters....because again "it's weird" like she was doing him a favor. Finally after arguing with her she said she would give him a "one time courtesy" and would exchange the items but it wouldn't happen again. Lady, do you really think we will ever come to your shop again!? That's a definite no! All over an exchange, not even a return for cash. This wasted 30 minutes of our vacation and unnecessary stress. "Maui Memories" left bad memories for us. Every time we look at the $70 dress we bought we are going to be reminded of our terrible experience at this place. Buyer beware! read more