We had a really good experience at American Furniture Warehouse. The service was extremely friendly…read moreand knowledgeable with each product. Nobody was trying to press us, or pressure us into buying something we didn't want. We got an item that was on special clearance so we got a really good deal on it, and we are thankful for the promptness that the crew showed. We'd recommend to anyone looking for furnishings!

Very disappointed with my mattress purchase from American Furniture Warehouse…read more The mattress has caused ongoing back aches and other body pain instead of providing proper support. A mattress should improve sleep, not create health issues. The warranty claim process was extremely difficult and frustrating. Filing a claim took far too much effort, and when an inspector was finally sent out, it felt like the decision had already been made before he arrived. My claim was denied because he said he found a stain on the mattress, which came across as a convenient reason to reject the warranty rather than a fair inspection. I would not recommend American Furniture for mattresses or major purchases. As a social media influencer with millions of followers, I believe in sharing honest experiences, and I will be releasing a full video soon detailing this experience so others can make an informed decision. ----------------- Response to AFW comment: Hello, Thank you for the response, but I respectfully disagree with how this was handled and would like to clarify a few points. While the mattress is over five years old, that is exactly why a long-term warranty matters. Normal use over time should not automatically invalidate a warranty claim, especially when the primary issue is loss of support causing back pain and physical discomfort. Also, to be clear, there was no major stain on the mattress. The claim was denied based on a minor mark that does not affect the structure, support, or performance of the mattress, which was the actual concern being reported. When customers purchase a mattress with a warranty, it is the store's responsibility to clearly explain what can void that warranty at the time of sale. It was never explained that a minor, non-structural mark could result in a complete denial years later, regardless of the defect being claimed. The issue here is not whether mattress covers are recommended. The issue is that the warranty process felt designed to deny claims rather than fairly evaluate them. The inspection appeared predetermined, and the stain was used as a blanket reason to dismiss the complaint without addressing the actual problem of support failure. Saying this is "industry standard" does not make it acceptable. Customers reasonably expect a warranty to protect them from defects, not to be nullified by common, non-structural issues after years of normal use. I am sharing my experience so others can make informed decisions, and I will be releasing a full video soon detailing this process and why it felt unfair and dismissive.

Go here! You will get a good deal on a great mattress. I purchased a cal king from him and I'm in…read morelove. Thank you!

Go See Mr Brooks No Matter What!!! He Will Hook You Up . You Will Not Know If You Do Not Go Now Get…read moreDown To Mattress Closeout Center. I Did & Boy Did I WIN

I brought my Grams here to look for an entertainment stand. Dre walked us around and patiently…read moreshowed her options and explained purchasing and delivery. We will definitely be coming back to purchase after we figure out her claim.

I had an issue with furniture I purchase at bobs not bobs fault I had a dining chair that broke at…read morea party. I had trouble getting their warranty dept to help me with it I brought the concern up to the manager at the store not only did she handle it with the upmost professionalism she did everything for me and got my replacement chair with no more stress about it. India was great ! Ray the sales person and all the representatives have been great and no pressure on sales

I've been window shopping on the hunt for the best price and options for a bed and frame going on 2…read moreyears, going to many types of mattress stores but Antonio's customer service and knowledge with pricing and quality of Mattress Firm has been the best experience that will have me referring anyone and everyone. (Yelp wouldn't let me click "Post Review" without adding a photo.

We had Antonio and he was low-pressure, incredibly informed about all the different mattresses…read moretheir store, friendly, and quick to check out with! Went in not knowing what we wanted, and within 10 minutes had tried five mattresses and found the one! We added the adjustable bed frame that raises feet, head, and even goes into recovery mode (head down, feet up)! Add in their mattress topper, like we did, and have a mattress that lasts longer than 12 years! What a great investment for our sleep- one of the most important areas to living a long, healthy life! They delivered and set it up for us, and even had an option to haul the mattress away! This purchase is priceless to me. Knowing we got a discount on the mattress and base of it without any haggling! No nasty odors, ultimate comfort, durability, and warranties! This purchase has tremendous value. Go see Antonio today!

It was time for a refresh. I went to multiple stores, but I somehow always end up back at Nick's…read morefurniture on Cactus and 35th Ave. Their team is professional and customer centric! They have so many options and manufacturers to choose from that offer different styles and colors! I ordered a sofa and loveseat on a Friday and stressed the fact that my current couch was getting picked up Saturday morning, and I needed something immediately and they didn't disappoint as usual! Sofa and loveseat were delivered by Saturday afternoon. Luis was great! He delivered both put them together set them up exactly how I wanted them set up in my great room and did it in a very thoughtful and clean manner. You really cannot beat their customer service and their prices. Trust me I have tried!

Great furniture store--highly recommended! Amazing selection…read moreand great service. Special thanks to Linda, who was an absolute ball of joy and made the whole experience enjoyable and stress-free. I truly appreciate her help and positive energy. I'll definitely be back!

Come to the Dysart and McDowell location store manager Tamara Flores will help you with the right…read moremattress to get the best sleep.

I can't say enough things about the people who work at this location. They went above and beyond to…read moretake care of me and actually find out what I needed, versus being slimy sales people and trying to make me buy an expensive mattress. I can't believe all the money I saved and how fast I was in and out of the store with everything I needed. Will absolutly be recommending all my friends and family who are moving to AZ to come visit this location!

If there were a way that I could give zero stars I would. We found a bed that we really like on…read moreFacebook marketplace and messaged the seller to see if it was available. They replied that it was available and sent us the address and store hours. I sent my teenage daughter down to see it only to find that the bed that they are interested in is not on site and needs be ordered. It's unfortunate that my daughter drove 45 minutes to see something under false pretenses. Not only was she disappointed, but she's a teenager and doesn't have a lot of extra gas money. When I messaged the seller on Facebook to express my frustration, their response was.... " life isn't cheap. You'll be OK.." Definitely will never give this place my business and I would suggest you don't waste your time !

Do not buy from this place. customer service is awful. item is not as described and supposedly no…read moremanager to speak with.

I can't say enough good things about the customer service at Nick's furniture store in Peoria. My…read morehusband and I were on a tight timeline, we needed to buy a couch in one day because we had family coming into town the very next day. From the moment we walked in, George was friendly and respectful. After we chose a couch, we had some hesitation about affordability, and that's when William stepped in with thoughtful advice and practical options that truly helped. Since it was Sunday, it initially looked like delivery wouldn't happen until Tuesday but William went above and beyond and made arrangements for same-day delivery. To top it off, George delivered the couch himself. Because of them, my home was ready in time for my family. This was genuinely the best customer service experience. They both made a stressful situation easy and pleasant.

This place is so much more affordable than any furniture place my husband and I've been to. (We've…read morebeen to MANY) and the people that work here are great! Also got free curbside delivery which was a HUGE help! We got our furniture so quickly! Highly recommend

On a whim I stopped in there yesterday, and found a king size wood frame I was thinking about…read morebuying at a different store, but was $200 cheaper here. I wound up picking up that, and a twin mattress, for my daughters bed. I worked with TJ and was in and out in about 15 minutes. I have been looking at King frames for about two weeks. This place was much cheaper than anywhere else I looked.

Everyone there is very nice and helpful. Great prices we were able to get full set and twin set…read morefor our grandkids we will definitely be back for more.

Came in looking for a full size for our teenager. Came out with a new California King for ourselves…read morewith a base and also a fantastic set for our kiddo. Jake was upfront and honest. Straight to the point on what was being offered and seriously gave us a remarkable deal. Phenomenal customer service, prices and quiet atmosphere. You want an honest sales guy and great prices, I recommend this place!

Thanks to Ed and Jake I got THE best price on a new bed. I came in here close to closing and still…read moregot awesome customer service. I can't remember exactly who referred me to come over here for a new mattress but I am truly thankful for the referral. Parking is right in front of the store so it's very easily accessed. The store is well lit and clean as a whistle. The guys don't pressure you and are available to help if you need them. The store is all one level. Everything about my purchase was straightforward. I said what I wanted and got exactly that with good service and attention to detail. They offer delivery if you need that as well. If you happen to need a new mattress and don't want used but want to pay second hand prices for quality product - this is the place!! You won't be disappointed even if it's just to browse.