My appointment went smoothly. The eye doctor was responsive. I'm going to have cataract surgery,…read moreand I feel very confident about their capabilities.

The staff is terrible. I've had every one and it seems like the only girls that are any good, don't…read morelast. You can hear all the girls yapping in the back, yelling at each other. The office is dirty. The staff is unprofessional and the doctors don't care. Dr.. Mairs is filthy. They don't care how long you wait and if you complain, you're going to hear about it. Normal wait was 2 hours for me. They just need a better staff. Even the receptionists completely ignore you when you come to the waiting line. Doesn't matter if they're just staring at the computer, you are going to wait and again, if you speak up, you will be jumped on for it.

Great customer service broke my glasses came in for emergency frames to be fitted 10 minutes before…read morethey close was helped with no problem they didn't even rush me to leave had me take my time and look for what I wanted even fitted it to my face and cleaned my lenses great place friendly great service great prices nice store very clean and high class

He farted while my eyes were open. The whole exam he just talked about capitalism and f*cking the…read morelittle guy. His whole office smells like a Seinfeld episode. Also, not a great guy.

The exam with the Dr was fine but she had 3 patients at once and I was there for 2 hours which is…read moreridiculous. The office staff bordered on incompetent - they could not get the insurance company's website to tell them what coverage I had (may not have been their fault) and they said they would call me with prices so I could decide what features I wanted in my glasses. They never called. I had to go to the office to get the prices and to order my glasses. When the glasses were finished, they shipped them to the wrong office - twice (the practice has 3 offices). I went to the office where the glasses were supposed to be, but they were in another office a half-hour away. The Dr had them shipped to me but I still had to go in to have them adjusted. My insurance pays for an exam and glasses every 24 months, so I have time to decide if I will go back to this Dr, if I do it will not be to the Gloversville office.

From the owner: We are here to help with all of your optical needs, please call our office for more information.read more