The exam with the Dr was fine but she had 3 patients at once and I was there for 2 hours which is ridiculous. The office staff bordered on incompetent - they could not get the insurance company's website to tell them what coverage I had (may not have been their fault) and they said they would call me with prices so I could decide what features I wanted in my glasses. They never called. I had to go to the office to get the prices and to order my glasses. When the glasses were finished, they shipped them to the wrong office - twice (the practice has 3 offices). I went to the office where the glasses were supposed to be, but they were in another office a half-hour away. The Dr had them shipped to me but I still had to go in to have them adjusted.
My insurance pays for an exam and glasses every 24 months, so I have time to decide if I will go back to this Dr, if I do it will not be to the Gloversville office. read more
