bought two cars from Matthew's in 2019 one Chevy equinox brand new and one Malibu was made lots of promises when I bought the equinox about cars to use when you had service or which was a lie this was the senior salesman over at the GM center but we're really started to top. It was there for three hours for an oil change on two cars and they only got one done didn't bother to mention anything that they weren't gonna get it done. Just let me wait. Was unhappy about that. Spoke with the manager and service manager was promised to be taken care of. Went there with another appointment was Saturday morning first thing and they still made me wait a half hour before they even pulled my car when I was first person of the day And to look for an exhaust leak the which they said was fine. Took it to Cole muffler and there was a hole in the could put your hand in so obviously mechanics don't work on Saturdays. Makes me wonder about my oil change so I didn't go there for a year and a half and then I had a dealer problem on my equinox called to speak with Jack the service manager to see if remembered my incident last time he couldn't come to the phone when he was twice. Jen finally picked up. Explain the situation to her told. I would be contacted by the end of the day and that was two days ago, so obviously Matthews does not care Michael Ryder is one of the problems because he won't return calls or follow he says so if you be lied to mistreated go to Matthew Chevrolet because they have it mastered read more

terrible place to do business. filthy dealership on a hill with nowhere to park. salesman Ashley was very rude and triggered and abandoned me after I left work early and drove an hour to get there. dealer played games on trade in value. this place is a high gross dealership stay away and visit bob johnson read more

I recently purchased a 2025 Chevy Colorado from Patrick Ryan at Matthews Chevy in Vestal, NY. I have bought about 10(3 from Matthews) new vehicles in my lifetime, I have had some really bad experiences and some good experiences. This was by far one of the best, quickest and easiest car buying experiences. read more

Do not do business with these people. Cost us over 1000 in phoney repairs and did not fix the problem. Will be reporting to the better business bureau. Maybe they will loose their Chevy dealership just like they lost their Mazda dealership. read more

We went to website and located a truck that i was interested in. I communicated with the chat Lady and she assurred me that the truck was available as listed. I then called the dealership and was transferred around and finally had to wait for a "Chevy Specialist". He said that the truck was not there yet and it was already spoken for. These people lie to get your name. The chat lady and the next lady just jerked me around . This is the reason people HATE car dealers. read more

I've now been there twice for the same issue, a leaking roof on a $70,000 truck. This time takes the cake. After being informed they'd be replacing the xm antenna for a second time they also told me the cab marker light is cracked and causing it to leak inside of the truck. Of course the cab light won't be covered under warranty according to them. Which would take a substantial rock to not only crack the exterior housing but also the interior portion where it screws in. That or they broke it when reassembling the first time or disassembling the second time. I'm going to go with the second time since the inside of my truck has water all over, the headliner is soaked and not even reinstalled properly, it's creased down right in front of the driver seat. It's utterly disgusting they want $200 for what should be a warrantied item due to their faulty mechanics. Go elsewhere for service. read more

Where to Start?? Well, its is with Frank Vallely, the salesman. He truly is the nicest most down to earth, honest and hardest working salesman that we ever met. I have looked for a Chevy coldorado(Z71 Midnight edition)all throughout PA with no luck. We were very discouraged and disappointed as other dealerships were trying to sell us the base models or used ones,which were near the same price anyway. Frank took the time out even after the dealership was closed, to find us the incentives that we needed and keep us at the payment range we needed to be at. They didn't have the car on the lot so he again went out of his way to get us one. He is an asset to Matthew's and Chevy. They are very lucky to have an employee who goes above and beyond for a customer and treats us like people and not just a sale. He didn't push us or try to get us to buy somthing we didnt want, searched high and low to get us every incentive and discount available to us. He is the main reason we traveled from PA to purchase a truck at Matthew's and in the future will continue to do so. God Willing, next week we will be picking up our truck. I just want to highly recommend him to everyone! Definitely a Top Gun employee & man!! Thanks Frank! read more

Matthews Chevrolet - Car Dealers Near Me - Vestal, New York

Very helpful and fair! I purchased my 2017 Chevrolet Equinox last year from Tim Cseledy, and that was just the beginning of my wonderful experience with this company. Tim was knowledgeable, honest, and very patient with me through the whole process. I have since been pleased many times over when I have my vehicle serviced. Tom Burge always keeps me well informed on the status of my service, and any additional work that may need to be done. There was even a time last year when the Chevy Service Center rescued me when I got a nail in my tire. It happened very close to the dealership, and they got me right in and had it fixed the same day! read more

I bought my new Chevy Malibu from Matthews. We worked with Frank who was very professional and provided us with great service and financing options. The process only took a couple of hours after we decided which car to take, which was great. So far, it's been a great experience driving the car. It's definitely a great place to check out if your looking for a nice car. read more

Thank you David Reyes for assisting me in getting a car. The credit department there Joe didn't seem too interested (due to my credit score) Just cause a credit score went down within several months doesn't make me a bad person( need to look at the long history that I held a car payment for 3 years and the car I purchased from you all lasted 3 years and now stuck with 2 loans since first one not paid off). Not Financing through Matthews anyway. I had gotten a bank approval already and did some paperwork for him to get started. So really all he had to do was a phone call. I appreciate the sales person who did to get me a car. I was disappointed it wasn't the car I wanted with lower mileage, although exact car but higher mileage. Won't get into why that happened. Just happy I got a car to get my clients where they need to get and keep my job. Great Job David. Miss Tammy....... read more

I called to schedule an oil change, tire rotation, etc. The appointment that fit my schedule was made in short order. The car was taken in and serviced right on schedule. I even took advantage of the free car wash on my way home. Superior! read more

My "Reviews" if anyone cares, To whom it may concern, You have lost me as a loyal customer, as I have been lied to for the last time by your service department. Upon going to Matthews Auto Group in Vestal, NY, for a routine yearly inspection, I was told by the service department manager on May 31 2017 at approximately 9: 30 AM that my lower control arm bushings were torn on both right and left front sides on my 2008 Chevrolet Malibu Hybrid. Also the trans cooler lines was also noted as 'leaking'. This was going to cost me a grand total of $1860.00 with parts, labor and taxes. Oh and again my windshield wipers were replaced or it wouldn't pass inspection apparently, costing me $32.00 which is a hardship for me! I have only done gentle driving with my car and approximately 600 miles in one full year (check my mileage). I felt that this car diagnosis was incorrect and bogus so I took my car to another GM certified dealership and without mentioning what Matthews had found asked them to do a total diagnostic on my car. That dealership, which has an excellent reputation and has been in business for over 35 years DID NOT find ANY thing wrong with the lower control arm bushings! In fact I had a third mechanic take a look at the spot that the Matthews mechanic had pointed out to me and the 25 year master mechanic did not find any problems with the lower control arms. You tell me how you would feel! To date I am undecided as to what legal action or public path I will take on this. I have considered going to the news station to report Matthews as a place of business that 'Pads' its pockets with un-knowledgeable, unsuspecting, loyal and possibly more times than not, woman customers. I think it is time for a change in this world and honesty with companies like Matthews Auto Group should be the policy not thievery. Ruth R Here is the response I got from GM on "To whom it may concern", wearelistening@gm.com Thursday June 15, 2017 at 5:46 PM to me Dear Ruth, I am with the General Motors Voice of the Customer Team and have reviewed your survey response regarding your 2008 Chevrolet and your experience at Matthews Chevrolet. Total customer satisfaction is important to us at Chevrolet and I understand from your survey Misdiagnose / did not need recommended service. As a customer advocate, it is my goal to help ensure that you are completely satisfied with your Chevrolet and your service experience at Matthews Chevrolet. Based on the response you provided, it may be best to involve the dealership's Customer Experience Managers, xxxx xxxxxx or xxxxxx xxxxxxxxxx at 607-xxx-xxxx to pursue a resolution. If your situation has been resolved to your satisfaction, no further action is necessary. If it has not, please call or email me at your convenience to discuss further. Sincerely, Chevrolet Voice of the Customer Team Chevrolet Reference # : XX-XXXXXXX Phone Number: 866- XXX-XXXX Extension: XXXXXXX [SR:XX-XXXXXXX] __________________________________________________________________________ THIS IS MY RESPONSE Ruth R to wearelistening First of all, I am not your "Dear" anything! Secondly, you say you are with the GM Voice of the Customer Team yet .... who are you? You didn't have enough backbone in you to sign this letter with your own John Hancock. Thirdly, It is my steadfast belief from past business dealings with Matthews Auto Group in Vestal, NY that its futile to involve this dealership's Customer Experience Managers. I am still steaming mad about all the barefaced lies I have been told by the service and parts department of Matthews. Four months after my purchase of the 2008 Chevrolet Malibu, the battery died so I had it towed to Matthews service so a brand new battery could be installed. When I came to pick up my car that day, my key fob was broken and they denied doing it! They even charged me a ridiculous fee for supposedly fixing a brake sensor, that failed within two days after I drove away from the service department. Personally, I feel that I've been treated as a dimwitted, obtuse, birdbrained woman by the "team" of the service and parts department at Matthews. Have you ever felt like you were the butt of a joke and everyone was in on it except you while you were dealing with mechanics? If you are a man, probably not! The letter reads: "... it is my goal to help ensure that you are completely satisfied with your Chevrolet and your service experience at Matthews Chevrolet". How can I trust you? The only "resolution" that really seems logical to me and always seems to come about, is when a community learns what the actual truth is about a person, or in this case a business such as Matthews. Consequently, the details of the experiences I've had with Matthews service and parts department, has been shared with my neighbors, my car insurance company, my family and friends, as well as on a few avenues of social media. Perhaps, the vloggers I know well on YouTube would be interested. read more

Run as fast as you can! We found a great car we wanted to buy the price was on the windshield. Pretty simple right? The next day a couple hours before pickup they called and told me the window price was wrong & the car was 900 more. They pulled the old bait & switch trick . I asked them to eat the 900 extra & they said nope!. I went to Gault got a great deal and honest people! I will never even look at a car here again in my life time. read more

Other than one snippy kid salesman, ( Lindenmuth), great dealership....Have to believe he costs them business with his sarcastic, childish behavior! read more

I brought my 2012 GMC Terrain in for service and everyone was very helpful and courteous. They did a repair an oil change and an update all at once so I didn't have to make separate appointments. I was very happy when I received my bill and the repair and update were covered and my oil change was almost half price bc of there rewards program! I couldn't be happier with my experience! Thank You for such wonderful service! read more

11/9 was the third time I expressed an issue with a noise in the front. This was after the technician heard the noise and changed the brakes on 11/5. The noise was gone for about 12 hrs then started again. I called and spoke with Denny and set up an appt on 11/9 to look at it AGAIN. I took Brian McAbee for a ride to hear the noise and of course it wasn't making it at that time. Brian made me feel like an idiot and was very unpleasant, in fact I told him I could easily take my vehicle somewhere else to have it looked at if that was his wish. He ignored that. I left my vehicle and heard nothing until early on 11/11. Brian said the vehicle was done and could I come out right then and pick it up and drop off the rental. I explained I was at work and could be there about 3PM. He was sullen and made a comment that 'we'll have to live with that I guess. We like to have our rentals back asap.' I told him I understood but I had an appt in Binghamton later, live over an hour away and was not going to drive into Binghamton in the morning and again in the afternoon. I asked him what the problem with the noise was and he told me seized caliper pins. I was disappointed that they weren't checked the other two times I brought the vehicle in and the BRAKES were changed! I have worked with Denny and Tom previously and they have been gracious and professional. I respectfully request that I NEVER have to deal with Brian McAbee again and I will tell my family and friends to always ask for Denny or Tom. read more