I wish we had better options around prescott because this is the worst trash service I have ever…read morehad. There were several missed pick up, broken cans, spilt trash left in front of my house etc. When I finally did cancel I had already paid ahead and have been waiting for 3 months for my refund. I call every month and keep receiving new excuses why they have not sent it. I would advise everyone to avoid this company if at all possible.

wish we had more and better options. 5 years of paying For a service my 8 year old can do better…read more when drivers come down the road they are flying-it's a dead end street that is less than 1/2 mile long. I've called to request they slow down multiple times, I home school kids, yet I'm wasting my breath. they say they pick up bags and items placed next to the trash can-false. I have to pile it into the trash can or it gets left. received a bill that stated due on the 2nd of next month, yet was put on the skip-it's the 18th of a paid month. leave voicemails asking for call back with a good phone number-don't hold your breath for that call. online the price states $33 monthly, yet they are charging $42. Long story short-don't bother with this company. It's not worth the headache.

For the third time I have contacted them about billing, but this time I requested to cancel my…read moreservice. The response is shown in the photo below.... My bill is still not correct and I am currently on hold trying to cancel my account. it's been 16 minutes so far. It's very interesting that in the email they tell me there is no reason to monitor my billing (!!) FOLLOW UP: I finally got through to customer service and was helped by Andy. He looked up my account and found the mistake right away. Andy fixed the mistake and I will be keeping my service ONLY because he listened and helped.

Terrible customer service. Every option to discuss an issue is only resulted in AI or automated…read moresotuation. You cant talk to a human being anymore. They only respond in email.Since they've taken over 3 trash bins have been crushed at our property alone. Scheduled a pickup of 1 of 2 of our bins they couldn't open a gate or call to have it opened for removal. Then they request by EMAIL it be unsecured by said date and 4 days past that it's not picked up yet. I really don't recommend this company as they have shifted to less service oriented.

After my mom went into assisted living and her husband passed away, our family needed to start…read morecleaning out their home in Cottonwood. Nicole at Taylor Waste helped me put my mom's account into my name, provided me with email invoices and facilitated a delivery of a new trash receptacle on one of my visits to my mom's Cottonwood home. Nicole was professional and compassionate to our situation. This experience makes me want to move to Cottonwood just for how she and the Taylor Waste team treated me during this challenging time. Thank you Taylor Waste!!!

Taylor Waste is fantastic to do business with. Professional service and wonderful staff. They…read moreare a top shelf business and very reasonable pricing. Happy 2026. Thank You!!! M Zager

I have been using this company for 20 years, since before they became United disposal,…read moreI have never had any issues with them and they are reasonably priced. They have always been very helpful when calling in with an issue. When we asked them not to come down our road when it was wet from the weather they were happy to oblige.

Horrible customer service from Stacy today. She refused to cancel my trash service and put me on…read morehold for five minutes when I asked for a manager only to tell me after I held that no manager was there today at all. Absolutely a joke of a company.

We love supporting, locally owned businesses and JT Waste is very reliable. When we decided to…read moreswitch companies Carrie made it seamless. They are always up-to-date on their webpage if they're running late with service for whatever reason. They have these awesome locks that you can get added to your receptacle, why they are $10 apiece, I do not understand as I feel this should be a standard for Flagstaff due to how windy we are. The reason this is not a five star review is because on breezy or windy days, some items don't make it into the truck at pick up, and the driver doesn't go out and grab it like our previous provider did. Our neighbors across the street say the same thing! Our previous provider always gave dog treats to our dogs, and when I contacted Carrie to switch service, she said they did the same but we've never seen it and now it's to the point where the dogs don't even care when they see the JT truck pulling up. When they see our old providers truck, they come running, and they still have the same driver and he always stops at our house to give treats to our pups! Regardless of that, if you are not with a local company for your trash service, it's time to switch!

I'm mindful of supporting local entrepreneurs and was delighted when I reached Carrie. She took the…read moretime to explain the company and was so easy to deal with, that I signed up. The new trash can arrived later that day, with no hidden fees, which was unlike all the startup costs associated with Waste Management. I neglected to put out my trash the first week and got a call from David, who was checking in to just make sure he didn't miss anything. I thought that effort was above and beyond what I would expect from anyone. I highly recommend JT waste. They are economical, have great customer service and a local business who understands the needs of the community. Thanks so much Carrie!