After my mom went into assisted living and her husband passed away, our family needed to start cleaning out their home in Cottonwood. Nicole at Taylor Waste helped me put my mom's account into my name, provided me with email invoices and facilitated a delivery of a new trash receptacle on one of my visits to my mom's Cottonwood home. Nicole was professional and compassionate to our situation. This experience makes me want to move to Cottonwood just for how she and the Taylor Waste team treated me during this challenging time. Thank you Taylor Waste!!! read more

Taylor Waste is fantastic to do business with. Professional service and wonderful staff. They are a top shelf business and very reasonable pricing. Happy 2026. Thank You!!! M Zager read more

We've had Taylor Waste since we moved to cottonwood in April of 2018 and we have had nothing but awesome service with them. They're family owned which makes them an even better company. I have recommended them to some friends of ours that moved here last year and they love their service as well. The price is right. In this day and age everything usually goes up in price but they are still affordable read more

I have used Taylorcfor five years. Theycare consustent, have excellent customer service and their pricing is reasonable. Ivhighlyvreccomend them. ​ read more

Today was our day for Taylor waste pick up and our final goodbye to our Blue lidded Recycle bin before we go on to our next residential location. We were at the curbside when the man came with the big collection truck to reclaim the bin for its return journey back to the main station, to be re-purposed to another location for Service. I met with the person who was the human being this morning, who had come to make the Service pick up. His name was Adam. I shook his hand and thanked him And ALL of you, for the very important Service you ALL put your hearts and souls and hands to, whether it's in the field or in the office or maybe even, sometimes both. You put in a great many days and hours and we surely want you to Know this isn't something that isn't Seen, because without you, our lives would be so different. Your office is always so very kind and helpful, too. Real, genuine, wonderful people who make this a Better Community because of how each and every day, you are always on the road and in the office with a Smile and the Care to do this "job" with the Dedication of Loyalty to the Service you are providing the Community, which is also, by the way, a lot of other people who are just like you with hearts and souls and bodies and hands who are doing their best in the Community to give in the ways that they can as they can. In short, you are so very greatly Appreciated and we Thank you. And On We GO... :) read more

Great service Same time every Thursday Answers the phone when we call them No issues read more

I've been meaning to write a review for 6 years now. With that in mind, you can trust me when I say these guys are CONSISTENTLY a 5 star company. As someone who used to deal with Waste Management in California years ago, the difference is that of night and day. Everyone here is so friendly and so accommodating. They allow you yearly courtesies for go-back or later in the week pick-ups and extra garbage. And when you run out of those courtesies their rates are so ridiculously affordable. Look, I'm just somebody who really appreciates the fact that there are people who pick up my trash and do something with it, like I'm already so grateful for that but to get the sweetest nicest office managers and amazing helpful drivers....??! Taylor Waste is a company who goes above and beyond and they could teach most companies in this area (in most areas) a thing or twelve about customer satisfaction and efficiency. They have a customer for life right here. read more

The drivers dive like jerks and the barrel delivery/pick up man. He is the worst slamming the bins in the truck at 5:45 am. Really drip offs at 5:45 in the morning. He has done this a number a times as most of my neighbors have canceled this over priced and rude customer service. I canceled them a while back but again this morning I was rocked form bed at the butt crack of dawn to an old over weight head phone wearing employee who picks up and drops off new bins. read more

Very friendly and reliable service, Jonathan and Heather were great and went the extra mile to help out.

We built our home in the Sedona Golf Resort in 2003 and 2004 and moved in the home in 2004. At that time we went with Taylor Waste to handle our waste and recyle needs. I put out the waste and recyle bins during the Tuesdays when they are due for pickup. In 20 years we have never, ever had a problem. I do not believe we have even had to make a telephone call to them. Taylor Waste is a great company to work with and solve your waste and recyle needs. Taylor Waste, "thank you for your service." read more

Not good about returning phone calls to resume service. Had gone elsewhere to try to avoid the early Monday morning pick-up schedule in Cordes Lakes and have been trying to resume service for over a week now, but at one time the service was good. I think they keep putting a new family member in charge of operations. They would be much better off hiring someone capable of managing the company, because from the other comments, people are getting tired of poor customer service read more

There are at least 3 trash collection companies for Sedona. I have noticed that Taylor Waste has routes all over the Verde Valley. I called this company because it was already servicing the house I bought, and all I needed to do was agree to open my account. They show up every week like clockwork, and if there's a storm or a holiday they post a notice on facebook with their plan or schedule for that week. When my neighbors have been out of town I have seen the driver get out of the truck and check the trash can, even though it hasn't been brought out to the curb. We are in javelina territory, and javelina love trash. Taylor recommends closing your trash can with bungee cord. One morning or two my can still had the bungee cord on, and the driver removed the cord and took the trash. Some people may say this is just common sense, but I call it excellent service. read more

Reliable, friendly customer service and fair prices. I have used them for many years.

I had taylor for the first 2 years we lived in our home and just canceled today for various reasons. Multiple instances over the past couple years of miscommunication between the team and bad customer service. I was just tired of worrying about a late charge every 3 months because they failed to put my card on file multiple times. Gave me a cracked trash can and it took almost a month to replace leaving me with piles of trash. Not to mention their crappy website. When I canceled they didn't even ask me why or if I was having issues. Save yourself some money and go with Patriot Disposal. Same price and way better service. read more

Taylor Waste purchased our route from Discount (a former division of Patriot Disposal. Patriot never bothered to tell us they were selling the route but Taylor has been fantastic to deal with. Superb customer service when I call with a question, great online bill pay system that is easy to us and the driver has never once missed picking up our rubbish. They recently had a young man stop by to drop off a new container since we had still been using the Discount bin. I went out to speak with him. He was 100% professional and courteous. He encouraged me to speak with our driver if ever we have any questions or concerns. Every person on their team that I have interacted with has been very professional and courteous. Very happy doing business with Taylor Waste. read more

I have been trying to call their phone numbers but none of them go through. I wanted to leave a message so they could get back to me. I also wanted to contact on their website, but the only way to contact is by phone. There is a billing issue I need resolved. Very frustrating to not be able to contact them or leave a message. read more

Warning do not use set up service couldn't even afford to refund me $3 scumbags before service for a couple weeks then canceled claiming too difficult no profit then canceled service owing me $3 and said it would be too much of a burden to refund my $3 dirty rotten thieves very poor service for customers very whiny can perform service then was told too many chiefs not enough Indians in the company can drop can off and pick it up I can't service it find another company hope this review was worth $3 hahaha read more

Excellent service even if we're not home, the driver will get out of the truck and check the trash can to see if it needs emptying.

I selected Taylor Waste based upon my customer and client recommendations. I have been very satisfied with them! Today I had to call to ask a question about how it works if I do a yard clean-up and the customer service and how they work with their clients exceeded my expectations! read more

Listen, the pick up service itself is fine. However, you should never ever make a customer feel stupid for asking any question. I was not impressed with the customer service at all it really started my day off badly. When I called for a simple question the representative on the phone was super condescending. Everyone is allowed to have a bad day but at least to be kind to your customers. Not impressed. read more

What a wonderful company, locally owned and operated. Great service, wonderful employees!

We have been a Taylor Waste customer for several years! Their prices are the best. And we can't say enough nice things about our driver. The office staff goes above and beyond if we have any issues! We highly recommend them! Keep up the great service Taylor Waste! read more

Taylor Waste continues to exceed my expectations! We have been customers for many years. I recently forgot to take my can to the street, and the driver was SO kind to get it for me! I was so impressed! I love their communication through social media, and how they keep us informed on their holiday schedule, bad weather days or anything else that may come up! I also appreciate the Taylor family and ALL they do for our community! Keep up the great work Taylor Waste! I tell all my friends about YOU! read more

I've been using TW for so many years, I've lost count. Before transferring my service to them, I had used at least 2 others trash pick up companies. I came to Taylor because I had been with Waste Management but had some differences with them regarding their service and policies, (not to mention their worldwide corporate hugeness). They offered me the best initial rate which may have slightly increased over the years. I believe this is a family owned and operated local business and that's part of the joy of doing business with them. Once I signed up with them, I set up automatic payments for each quarter and haven't had to think about it since. I don't even get a bill from them because I usually keep a credit balance. About a year ago, we moved from Sedona to Cornville in Verde Santa Fe. I was happy to learn that they were already servicing our community. All I had to do was call them and give them my new address. I lived at my Sedona residence for over 20 years and I suspect I've been using them the past 10 years or more. I occasionally would have another dumpster or two of yard waste which they picked up for no additional charge although when it started to become more frequent and regular so they basically had to charge something to offset their dumping fees. It's very little, like less than $5 per additional dumpster. I've also used Taylor Bros. (who I presume are related) for large dumpsters on my property in Sedona. They are likewise easy to work with, reliable and reasonably priced. read more

On 9/12/16 I stopped my service because of our vacation, on 10/19/16 I resumed my service. Taylor Trash never gave us the proper credit for the suspension. On 11/3/16 I called the office and spoke to Melissa and explained the non credit from the past which fell on deaf ears so we decided to just cancel the service due to 1) The office attitude they took with me and 2) There lack of accurate accounting, And if you can believe they still keep sending a bill in 2018 for $14.50 !! .... how RUDE and dunning you people are you need to get it together Taylor Waste your office needs a lot of help! I have to rate your customer service is ZERO sorry read more

In my opinion, it does not get any better than Taylor Waste. If you want honesty and fairness and a company with good business practices, choose them. Unlike a few others (just go read the reviews of their competitors) Taylor Waste puts the customer first, instead of the other way around. And their price is more fair too. Try them, you won't be sorry, this locally owned and operated company does genuinely care about their customers. Trish S read more

I am really impressed with Taylor Waste! They are locally owned and operated and do a lot for the Cottonwood community. Their workers are very friendly and they genuinely care about their customers! read more

I had patriot disposal before and was very disappointed. I switch to Taylor waste about a week ago and I couldn't be happier. They dropped off a brand new trash can and actually came when they said my pick up date was! Even the driver waved and smiled! read more

I use Taylor Waste and love this company!! If I ever have a problem, I can contact customer service and the ladies in the office are the absolute best!! I appreciate their friendliness, care and concern! The Taylor family is amazing - they truly care about this community and show it in their support! I'm now sure why the rating is low on Yelp - it isn't reflective of my experience or that of my friends and family. Taylor Waste is, as Yelp says, 5 stars "as good as it gets!" read more

We love everything about Taylor Waste!! Kind drivers & such friendly office staff. I've had to call over the years for a couple things & they always go out of their way to accommodate us. Lifetime customer for sure!! read more

A year later and still issues... This time with POOR CUSTOMER SERVICE!! So I love how Taylor Waste in Cottonwood called & left a voicemail yesterday (Tuesday, March 8th) to specifically blame me for my NEIGHBOR'S trash sprawled out all over the damn place, due to the curiously hungry Javelinas. Not even kidding. (I even texted the neighbor at 5am on Monday--trash day--when I saw the trash sprawled out everywhere, alerting him to tell his mother about her trash being everywhere!) I take my trash out at 5am, well after the Javelinas are gone from our complex! That sh** was not my trash lol. I even have the other neighbor, witnessing me hauling both my recycle and trash bins to the curb at 5am, Monday morning. She was leaving for work when I was taking my trash out. The voicemail from Taylor Waste was a specific, uneducated blame. Then, when I called the b**ch at Taylor Waste this morning to alert her that I was not the culprit, she immediately went into a metaphorical fetal position and acted like she didn't blatantly accuse me of being the culprit, in the voicemail left yesterday, when in fact she did! Her condescending response was, "I called EVERYONE, alerting them that we want ALL customers to put bungee cords on their trash from now on. We never blamed you for anything." B**ch. I have a voicemail proving otherwise. I emphasized that every time I put bungee cords on my trash, the bungee cords are lost by the trash man (or stolen by passerbys), immediately. How do I know it happens immediately? Because the first time I put bungee cords on my trash bin, I walked outside, after I heard the trashman pass by, so I could bring my trash back in. Lol. What do ya know! No f**king bungee cords in sight! I am not going to continually purchase bungee cords only for them to "get lost" every single week. No. I told her I am going to continue waking my ass up at 5am to take my trash out, well after the Javelinas are gone. Javelinas don't pick through the trash in the daytime, at least not in our complex (on a very hectic daytime/desolate nighttime road). That b**ch had the nerve to place blame on me. And her BS about contacting everyone? She may have contacted every customer they have, but there is only one other customer in our small complex that has Taylor Waste. So clearly that customer is to blame....and yet they're going to sit there and blame me lol. The Javelinas have always graced their presence in the nighttime at our complex....never in the daytime, because it's simply too f**king busy lol. Those wild pigs are just too darn scared of the humans. You don't blame me for other people's bullshit and not blame the correct person. The neighbors trashcan has been sitting outside--still there--since Sunday night! Obviously they aren't even in the damn area....just left their trash out for days....b**ch is going to blame me for other people's BS. F*** No!! read more

I've always had a good experience with them... It sounds like most of the negative reviews are isolated occurrences. I plan on using them for years to come! I haven't had issues with customer service as stated in some of the reviews read more

I have never written a bad review for a business before but the woman who answers the phone is just the worst. She literally talks to you like you are an idiot and taking up her precious time. She treats you like she's doing you a HUGE favor by picking up your rubbish at all. The day after Christmas I called to see if I had missed pick up by not getting my can out til 9:15, I would've been willing to even pay a fee for him to come back and pick up our can late but I didn't even know if they had been on our street yet. The way she spoke to me was ridiculously rude. I would cancel the service but we are moving to another house soon, we won't be using them. AND the only reason they are even getting two stars is because their pick up is timely. read more

I've been a customer for about a year and have had no issues. In fact, I really appreciate how timely they are, their clean trucks and the fact the trash pick service works so well. I understand the City of Sedona is pushing to promote a single hauler for residential (the commercial folks would get to keep their choice). The worse part? It has been becoming clear the "winner" of the one-hauler would likely be the giant Waste Mgmt. Yuck. Their trucks are always losing garbage, they look unclean and it is as far from a family-run business as possible. The funny part? So many of Taylor's customers went to bat for them, it annoyed the city appointed consultant who presented to the council yesterday. Yes, you have fans even if they aren't on Yelp. Thanks Taylor, you've been good, and I'm sorry to think we'll lose you but we've put up a good fight. read more

Pick up service great BUT the lady that answers the phone her name is Melissa she is very rude she acted like she didn't know what I was talking about trying to make me feel dumb for asking some questions read more

The lady that answers the phone has a very high pitched, ear piercing voice and likes to try to make you feel stupid. I called with a simple question about when my trash would picked up during the 4th of July week. My scheduled day is usually Wednesday. She said that during holidays trash pickup is pushed AHEAD a day... Well that means it would be picked up Tuesday... She said no it means Tuesday gets picked up Wednesday, Wednesday gets picked up thursday, etc. Well that means its pushed a day BEHIND. The way she talked to me was uncalled for. And her voice hurt my ears. If I ever get talked to again like this by this woman I will have to take a little trip down to their office and handle it face to face. read more

The office staff are extremely rude. Especially the owners wife. Will be Canceling service.

I called Taylor to pick up 6 bags of leaves etc for a senior that uses their services. They said we used the wrong size bags so they couldn't do it ...sorry... we had 3 people volunteering at her house all day. We called WM for another senior with the same problem. They said no problem ... we will do it and it is free. My neighbors all use Taylor but I am going to suggest to my neighbors that we all switch companies. read more

EDITED: THE OWNER OF TAYLOR WASTE CONTACTED ME AFTER BEING NOTIFIED BY THE BBB OF MY REVIEW AND ISSUED A FULL REFUND. If you would like to know what the issue was, read on. I signed up with Taylor Waste when a door-to-door sales person knocked on my door. I paid a year in advance. Never received a service contract. Terms of a service contract were never covered with me. I specifically asked the sales person if there was a termination fee or any other way that I could lose money if I was not happy with the service. He told me that there was no fee and that they would come pick up the cans without penalty. It turns out that I can get a better deal with one of the local companies here in town, so I cancelled my service with Taylor Waste with in one week. I never used their service. They charged me a $45.00 removal fee for delivering and then picking up garbage cans that were never used. When I told the young woman who answered the phone at Taylor Waste the situation, she condescendingly told me, "Oh, I'm so sorry, I usually read contracts before I sign them." In other words, she was telling me that I should have read a contract that I never received. Again, very rude and condescending. She was basically telling me that they are keeping my money and there is nothing I can do about it. It shows me that this company does not care about customer service or people that they service in their community. They are simply there for a cash grab and will participate in deceptive tactics to do it. I would not recommend Taylor Waste to anyone. In fact, I would encourage others to not use this company, but find a company that: 1. Does not require a contract (Is this even legal in the first place?) 2. Gives you the documentation upfront with no hidden fees. It's a $45.00 lesson for me, hopefully, it will be a free lesson for you. Good Luck! read more

I've dealt with Taylor Waste as a snowbird for several years, cancelling and resuming service each year. I just got off the phone with a call to them and was pleasantly surprised by a cheerful and helpful voice on the other end of the line. Big improvement. Thank you! read more