Nicole and Hannah are both awesome and very helpful! My bill for my first fill up on our propane…read moretank needed to be adjusted since we went on their prepay plan and Nicole found the problem immediately and was very sweet about correcting our bill! Also loved Tobi, the very nice man who came out originally for our safety check! :) Thank you all and we look forward to doing continued business with you! Happy new customers! Rich & Brenda Severns Chino Valley, Az

Absolutely the worst. Do not use this company. I had used…read morethem for 18 months on a cash in advance basis only. Now they have sent me to collections for over 200.00 I do not and couldn't possibly owe. Regional manager for amerigas promised to take care of their errors but now I have to file complaints with an agency. Run to someone else!!! Anyone else!!

Nick showed up and was very pleasant. He topped off the propane and made sure everything worked…read morebefore leaving.

Today I was lifted up by the staff of Yavapai Bottled Gas. Medical issues with my wife caused me to…read moremiss a deadline. After my explanation everything was resolved. I cannot express my gratitude for the caring I received. You truly lifted me up. Thank you from the bottom of my heart

Cris did an excellent hitch installation on my Ford Mustang Mach E. The hitch required some panel…read moretrimming and he did a great job with the fit. Installation took the time he said it would and I was out the door in less than two hours. Would do again!

Clean, affordable options for storage. Getting a moving truck is a painless process at this…read morelocation. Positive customer service experience.

This true value was amazing to visit when I first moved to prescott. The staff were extremely…read morefriendly and very helpful. Especially since i needed a bunch of screws to build a bed frame but I couldn't find them om my own without the help of the employees. The quality of everything I bought here was all worth the money despite the high prices. Most of my tools for my first tool box as well as the box itself came from this location and they're still holding strong and working properly. The store had such an amazing selection of hardware to choose from its better than home depot and lowes. The biggest criticism is the high prices of the products. But still it's worth the money and quality tk ensure you get something that'll last a life time. Check out this store over other hardware stores.

So I was just told, that there is a female in charge over at true value in Prescott, who treats her…read morestaff like a dog. Or worse than a dog. There young kid behind the register, and apparently she chastised and berated him in front of customers. This is not a business that I would patronize due to that behavior. I hope, the kid, gets a better job somewhere else. They don't deserve to be treated like that and they deserve a better work environment.

My fiancé and I have a home in Mayer, AZ, where we were using Santa Fe Propane. We are not here…read morefull time! A few months ago our propane was running low and we were looking into some other options for propane. Without our consent or even calling us they took it upon themselves and filled the tank and billed us. My fiancé called, thought we had it resolved and got set up for payments on the propane that was filled and billed to us without our consent. But now they came onto the property without a call beforehand, no consent and no permission and just took the tank! And while taking this tank they rolled over our septic tank with their extremely heavy piece of equipment! Now I have to have a inspection done on the septic tank because of their heavy equipment being parked on it! Also by taking the propane tank with out us knowing has left the home vulnerable to a pipe freeze which could lead to a pipe break and my whole home to be flooded! They have taken no action and have pretty much told us to puns sand and pay the bill! I will never use this company again!

This is now suburban propane and it's gone downhill. I called for a delivery and they asked me…read moreabout how I would pay and I was on the prepay program and this was my first delivery of the new order. Then they told me I was due to pay for the tank rental which I already payed. I asked for a morning delivery and was told that they would not give me a choice and they would get there whenever it fit their schedule so I have wait all day. What terrible customer service. I will be looking to change propane companies next year after 13 Years.

Additional Information: I contacted STIHL directly and explained the situation. STIHL, whose…read moreproducts I've used for years and have no problems with, contacted the store and instructed them to give me a refund. The store was made aware of the problem within hours of purchase and I purchased a replacement of the defective product at that time which worked well. The manager the next day refused to give me a refund on the defective unit. When I asked her to inspect the product to verify that it was in new condition, she refused saying that she does not need to and that I broke it. The product was in new and completely unused condition. Occasionally there will be defective products and the purchaser and the merchant should handle this in an honorable manner.

Service is excellent, nice selection fair value always greeted when I come in always get my propane…read morethere

Suburban Propane bought out the company I was using and their service went well for a while. Last…read morefall I ordered a tank of propane and a month later I was hit with a tank rental bill at double what I had been paying. I am a senior citizen on a fixed income and have to budget my moneys. They did not notify of the increase and it hit me hard! I wrote this company a letter explaining that I wanted to discontinue service with them and to be reimbursed for the gas that I paid for that is still in the tank. They ignored it and keep sending me bills with more interest added on. They are more interested in $$$$$$$$$$$ than in customers needs or concerns. With the number of One Star rating that I see on the site, I think it would be in their best interest to look into new leadership and policies that are going to be more customer friendly.

Careful with this service. We sold our house in September but despite calling them to make sure…read morethey knew we no longer owned that home, they are still billing us for tank rental. They apparently had it on record that the house was being sold as well.

Disappointing and Unprofessional Customer Interaction…read more I stopped at this Roberts gas station to purchase a soda and a snack--something I've done many times before, as I am a regular customer. Unfortunately, this visit was a very negative experience due to the behavior of the cashier. When I approached the counter, I greeted the cashier, but received no response. As I was paying with my card, she began giving rapid, commanding instructions while I was already in the process of using the terminal. This became confusing rather than helpful. I calmly told her, "I'm sorry, I can do this--you're just confusing me." After that, the interaction noticeably changed. The cashier became silent and visibly upset. When the payment terminal had issues and needed to be reset--a situation outside of my control--she appeared to blame me and became increasingly irritated. Once the transaction was completed, I asked politely, "Did I do something wrong?" Her response was completely unacceptable. She told me that I was rude, said she "didn't need this," and then told me to "get out." I want to be very clear: I did not raise my voice, insult her, or behave disrespectfully. I am an older customer, and the confusion came from being spoken to abruptly while already following the payment process. That does not justify being spoken to harshly or being told to leave the store. What was especially disappointing is that I frequent this location. The only difference this day was my appearance--I was unshaven and dressed casually. Whether that played a role or not, no customer should ever be treated this way. I expect better professionalism, courtesy, and respect from a business I regularly support.

Last week I bought six bottles of beer in Robert's Market Place and…read moreas I was walking out I dropped the package on the floor and they all broke. A young man began sweeping up the mess while I got another six bottles. At the register I handed the clerk my credit card when the manager came up and said, "No, here's your card back. You already paid for what you wanted and I want you to get it. We appreciate your shopping with us. Thank you." I left the store with far more than the six bottles I had wanted. Far far more. Thank you Roberts Market Place. Charlie Mitchell

This home depot feels like any other home depot. Has the same products and prices as the other home…read moredepots. But the biggest problem is the customer service. Most of the employees at this location are very rude and grumpy or grouchy. They also sound like they have no clue how to help when you're confused or can't find what you're looking for. I wouldn't recommend going to this location unless it's the closest to you.

Drove there yesterday pulling a trailer and like usual, all trailer parking full, including the…read moreasshole lazy contractors parking their single vehicle there. I noticed a sign near the entrance that they were requesting exact change on a purchase?? Really?? They only have 1cash self serve register there and when its gone, I'm done with HD.

Up until this past weekend I would have given Barrett 5 stars and have recommended them to many. I…read moreown the fact that I foolishly put myself on will call instead of monthly top off..but I also own that I am older and think in the past the excellent customer service folks would have checked on me in the 8 months since I last got propane. I thought I was still on top off. I was wrong. On Saturday I had a very strong odor of propane at my back door, a good way from the tank. I called thinking I had a leak. The emergency guy told me he was very busy and it would be 3 hours, I was to close the valve and if I felt unsafe I should leave. When my neighbor went to close the valve she said that it appeared the needle was pointing straight down so I was probably out of propane. I called the emergency guy back and he said he was legally required to respond because I said I might have a leak. Then a couple hours later he called me and rudely said he "looked me up" and it was my fault I ran out so he would be charging me 199 dollars. I told him I didn't have 199 dollars and he suddenly was no longer legally required to come out. I called Monday and talked to Therese who said with a $100 payment I could make payments on the balance and they would give me just 60 gals in the delivery which she said would be on Monday. Then Lisa the manager called, said she refused to send out a delivery Monday, they would be out Tuesday. I told her I would need to be called before they came because I had a doctor's appt and a neighbor would have to be there. She said he would. Today no call, 92 not 60 gals so bigger bill, and no hot water heater lit. Lisa..the mgr..informed me he "didn't get the message" about calling, she never agreed to 60 gals, refused to ask Theresa if she had made that agreement. When she confirmed driver did NOT light the water she informed me I still had plenty of pressure so I should still have hot water. I explained to her emergency guy told me to turn the valve off so the pilot was out. The delivery guy, if he turned the valve on he should have known it needed to be lit. Customer service used to be excellent. Not any more if Lisa is involved. This is likely the last tank I buy from Barrett.

used to be a family owned business and was fantastic. since the change of ownership, customer…read moreservice has been atrocious. the guys in the field are still great and some in the office but the new manager could care less and when they make a mistake and you ask for resolution...they just say they'll lock your tank, even though you already paid for the propane in it. considering a move. if they just moved one person, maybe it could go back to the great experience we used to have with them.