I'd been coming to this salon every three weeks for the past couple of years. What I really like about it is how they stay up to date on new designs and all of the newest trends!
However I had an unfortunate experience that might deter me from going back--at least for a while. I've had this same nail tech two times in a row (about a month apart) and both times she seemed irritable. Having worked in customer service for about 11 years, I KNOW how customer can be, therefore I try not to expect too much from people working in customer service jobs. I know they deal with a lot (especially working in the beauty industry) so I definitely get not wanting to be bubbly all of the time and I know there are days where you're definitely going to feel off. Therefore I try to make it a point to be really nice and have probably let too many instances of bad customer service go in all of my experiences (at other places not here necessarily).
With all of that said, after my first experience I chalked it up to that day just not being a good day for her, but after two times in a row, I know now it wasn't a one off thing. Most of the time I get my nails done, I like getting color changing polish, so I always ask to see that particular ring of nails. Because my hands tend to be colder, it can be hard to figure out what the "warm" color should be. In the past, other techs would grab bowls of warm and cool water so I can see the colors changing to help make my decision. The last time I'd gone, I asked the nail tech, Lexi, if she happened to know how many of their color changing polishes on the ring change from white to blue. She answered "We don't know that, you just have to pick." Whatever. I let it go.
Then yesterday, I had her again. There were a couple of maroon color changing polishes on the ring of nails, so I asked if she happened to know which of them changed from maroon to fire engine red. Yes MAYBE I shouldn't have asked and just kept rubbing the fake nail until it changed, my fault. This time, she answered, "We don't know what color they change into, if you want to find out you can take it to that sink back there" while pointing to this sink on the other side of the building. I should have at that point just gotten up and left or asked to speak to a manager at the time, but I'm not really good with confrontation. It may not come across as bad as it does in person, but her tone of voice was unnecessary when I wasn't being rude to her. I was going to get my eyebrows done as well but opted not to.
Aside from that, I'd wanted to keep the general shape of my nails round but wanted them cut really short due to my job and how much I have to type. She cut them and then said because they were very short she couldn't do the round shape, she could just do the square shape with rounded edges. Looking at my nails, they seem more square and run at a bit of a slant.
There are so many nail techs there whose names I unfortunately don't know who are very nice, which is why I can't rate this place with just one star. I don't know if Tony still works there but he always made it a point to get to know people and remember their names, and I truly appreciate that. There is another named Susan who actually used to work at another salon before this one and remembered me although I hadn't seen her in 15 years. She's always very pleasant and smiling all the time.
Lately it seems I've had more unpleasant experiences recently and I'd recommended this place to many other people who would look at my nails and ask whew I got them done. Hopefully they had good times here. If I do come back, I'll request not to get that particular nail tech th read more