If you're looking to buy furniture in the Ontario, CA area, go check out Mathis Brothers. We were pleasantly surprised with their inventory and selection. If you are are looking for someone to provide you with the white glove treatment, then ask for Bridgitte Acosta! Bridgitte was amazing!! She was very attentive to our needs, answered all of my questions (I ask a lot them, lol), and was very knowledgeable with their products and services (ask about their extended warranty and rewards plans). Bridgitte gave us the space we needed to browse the warehouse without feeling pressured. When we were ready to make our purchase, we just texted her and she met us at the dining set we were looking at. Once Bridgitte arrived to write up our order, she went above and beyond explaining their extended warranty (which I usually don't buy, but this one is exceptional), financing and delivery options, to make sure we were completely satisfied with our purchase. She even took my texts after hours to answer my questions about an additional piece we were looking for. Thank you for making this transaction smooth and easy Bridgitte! When were looking for more furniture, we'll know who to contact. read more

Came here looking for new furniture since I'm getting a new apartment. My intentions initially were to really window shop and look at my options but I didn't know where to start... the sales rep named Bridgitte was more than happy to help me with whatever I needed. She answered all my questions and was able to find me a great sectional sofa. I hate those workers who hover but she gave me my space and truly wanted to help me find what I needed! Awesome place and awesome sales rep. Will come back to ask for Bridgitte again, great service. read more

For the second time we bought at the dealership. We love the way Rafael always welcomes us, he always does everything to help us with our purchase and make sure we leave happy. Very attentive, pleasant and always treats us like family. Por segunda ocasión compramos en la tienda Nos encanta la manera en que nos recibe siempre Rafael él siempre hace todo x ayudarnos con nuestra compra y nos vallamos felices Muy atento,agradable siempre nos trata como familia. Sin duda alguna el mejor... read more

Thank you Tony Cortez, he helped us with a sofa and loveseat for my parents and a new split cal king bed with all the bells and whistles. We've been coming to Tony for years. I highly recommend. Albert Medina was also awesome! He is in the mattress section. Both very professional and patient read more

Joseph is exceptional! Five star service. He did not waver or say no to a situation our family is in for this holiday season. My dad was told he had weeks to live. Joseph really went above and beyond to give our family a holiday to remember for his children. A special last Christmas for my dad. We did not have a table to accommodate his request to have his children around for one last holiday dinner. Thank you Joseph. With your outstanding service and can do attitude you will go far in your career in any that you choose. We need more people like you. Love & Light my friend. Thank you, "Every day may not be good but there is good in every day" read more

My family and I are return customers that keep coming back for the great service and versatile furniture options. We actually came the first day, looking for a couch, and Kora stepped in and showed us every option that fit our multiple needs. We left empty handed but came back the next day with a couch in mind and Kora helped us through the entire process, we even added a rug into the mix. she was knowledgeable and didn't hesitate to call on her manager when she wasn't sure. she was patient with us and so sweet with my daughter. We will definitely be going back! read more

I am very happy with my experience with Mathis Brothers. My consultant Jorge Soria was knowledgeable without being pushy. He listened intently to my needs and immediately showed me exactly what I wanted. I needed things for the bedroom, dining, and living areas. He was so good, that I purchased a mattress and an adjustable bed frame that I had planned on obtaining elsewhere. I will, absolutely be returning to Mathis for a few other items. read more

FINAL UPDATE: Giving 2 stars instead of 1 because corporate did offer to give me a store credit if I returned the chair, which is appreciated (but, my husband decided to repair the frame and found a cord for it so it will be his now). However - the customer service at the Ontario location desperately needs training. It should not have taken a bad Yelp review for someone to offer assistance. UPDATE: (stealing words from another 1 star reviewer Crystal): "I responded via email to the comment Rick S left me. However, I haven't heard a reply yet so it makes me believe his comment was just a joke...". Final thoughts: If you ever want to take an item home same day so you buy something on clearance - turn it around and upside down and go over it with a magnifying glass because the tag does not reflect the issue at all - labeling is misleading and sales people don't know what they are selling. Customer service is a complete joke. read more

DO NOT SHOP HERE! The customer service here is appalling. Managers won't call back even with multiple messages. Their answer "well I didn't know what your issue was so I didn't want to call back." Their slogan "we aren't satisfied until you're sleeping happy" is a flat out lie. Been trying to figure out what is going on with my bed, since I've been sleeping on a floor for a week, and no one wants to care or help. Each time you call is a different excuse or lie, and now I'm told they possibly sent a technician who has Covid to my home. Additionally, the sale person fraudulently misrepresented their warranty plan and I relied on his answers, and now nothing he promised is covered and I'm out money and time. DO NOT BUY INTO THEIR FRAUD! Unless you plan to never need anything from this place, go anywhere else. read more

UPDATE: I responded via email to the comment Rick S left me. However, I haven't heard a reply yet so it makes me believe his comment was just a joke... Anyway, I called Mathis brothers and they directed me to call GBS warranty. I spoke with GBS warranty and they told me that the protection plan that was submitted to them by Mathis brothers did not cover electric; however, Mathis Brothers may have sent them the wrong plan since I was told at the time of the sale the protection plan would cover electric. They told me to call Mathis Brothers and have Mathis Brothers resubmit the correct warranty plan. So I called Mathis Brothers again and after waiting on hold for about 30 minutes I was told that they didn't have GBS warranty in 2019 and the protection plan they did have did not cover electric. So he is unsure why the sales person (Terrance -watch out for him, he might lie to you too) would tell me that. Now I am waiting for the Manager of Customer Service (Gwen Clark) to call me back. ORIGINAL REVIEW: Don't buy the warranty. It doesn't cover ANYTHING!! i bought my couch about 2 years ago. The sales person told me that if the electric recliner stopped working the warranty will cover it. Well, two years later it stopped working. At first they told me it was covered so they sent someone out to repair it. They said a new part needs to be ordered. But I just received an email saying the warranty does not cover electric components! The sales person lied to us!!! I'm so annoyed!! read more

Me My Wife & Kids have been searching for the Correct and Right Home Design for are New Home we just bought . We have been to several Furniture Stores and found nothing that was dazzling nor good in quality so we decided to head to MATHIS FURNITURE In Ontario Ca. Once there Rafael Nava walked by Introduced him self and gave us the space & time required, then we asked questions he had all the correct answer witch made this process very easy for us to Purchased pretty much Furniture for all 4 bed rooms & living room.. What a good experience this has been here at Matis Furniture. If your looking for quality Matis Furniture is the Place for you to Visit And take my word Ask for Rafael Nava You will be very Happy you Did! Thanks Rafael & Matif Furniture ! read more

I recently had to purchase a lift chair for my mom. A friend of mine had been doing some reconnaissance on my behalf and suggested Mathis Home and in particular, the sales rep Adam Wolf. I went in the other day and Adam was there to assist. He had the right amount of being around and being available, and leaving you alone to just explore and contemplate. Once we made a decision, Adam sat down with us and took the time to talk about all the options we had and walked us through everything. He's been ridiculously responsive, friendly, and kind. Plus, the guy knows furniture. He can tell you what's a good buy and what isn't. Hard to find someone who actually likes the merchandise, cares about it and is willing to share thoughts. Finally, I just have to say, the guy handled himself like a pro and he hasn't even been there two weeks yet. This says a lot about the kind of professional Adam is. I know I'll be looking into some other furnishings in the next six months and I will definitely be working with Adam Wolf again. read more

Once again Val Serrano did an excellent job helping me with a problem I had with a couch that I had bought. She always goes above and beyond to be the best customer service/salesperson I've ever seen. I heard she is now a sales manager and she deserves that 100% please go check her out, you will not be disappointed. I am in my sixties and I've never met a salesperson that's as good as her thank you so much Val you did a super job and I'm very appreciative and thankful for you. Valerie read more

I recently purchased a sofa and two chairs. Their selection was great and I thought the value was fine. One problem, when I was testing floor model I saw damage and I noticed it when I sat in it, and when the delivery was made to my home, one of the chairs that they brought me was the same chair that was on the floor. Yes, the floor model was sold to me for full price. Just to say I was not very happy about this. I called the salesman and told him the situation. Luckily they made it right for me, but it took over a month because the chair had to be shipped from another state. I would've happily given them a five star rating if this hadn't occurred. read more

This place is huge and has a lot of different options for patio furniture. Our sales Rep, Curtis Rolle, was so helpful. We saw that the price of what we wanted was cheaper at another furniture store, and he price matched it with the help of the store manager, Ashley. He went above and beyond to help us and we appreciate it. Thank you to Curtis for all your help. read more

Kora Alvarez was the best! Great customer service. I went to Mathis Home just to look around with my sister, not intending to buy anything. When I got home I decided I really wanted a dining table I saw at Mathis. I called Kora and she was able to get me all taken care of so I wouldn't have to drive back. She was on top of it. I even asked if she can send me pictures of a display and she very patient and helpful with me. read more

Avoid this over advertised warehouse of mediocre furniture. I am a long term customer of Mathis Brothers....but no longer. I had been holding onto a customer credit of 136.00 since my last purchase 3 years ago. When I tried to make a purchase in September 2021.....it was allowed but they tried to overcharge us on our delivery fee. You don't want to go here. There are many furniture stores that are not of the car dealership mentality! Literally, my sales person had to run back and forth to the store manager and dickering on the price. The store won the battle, but lost the war. I tore up the store credit and will never go back. read more

Great customer service from Esteban when you are looking for furniture ask for him he's great has lots of patience will give you options and make it a very easy smooth transition i dislike furniture stores but he switched that around. His sales manager is a POS arrogant asshole George is his name but Esteban tries his best to go around that obstacle read more

Do not spend your money at this store unless you are ok with terrible accountability and customer service! Ruben Diaz was a great salesperson to work with and out furniture is beautiful. Beyond those two things, Mathis has been an awful company to work with. In 12/2020 we spent ~$15k+ in custom furniture. We were told to enroll in the rewards plan because we would already have about $1900 in credit, so we did. We knew it would take a while to get the furniture due to COVID . We received a call that our furniture arrived in 07/2021. We were so excited but when they arrived to deliver it, we were told then that the couch arm was missing so they could only deliver the loveseat. We had already gotten rid of our old furniture! I called Ruben and he arranged to have a loaner couch delivered. We finally received our couch in 04/2022, damaged and missing the battery pack we paid extra for. 16 mos later! After at least 6 calls we received the battery and some fabric to fix the sofa. Thankfully the damage is internal (it is a sleeper) but NEVER did we ever receive a follow up call on what to do with it. I also asked several times how Matthis planned to make it right that the couch took an additional 9 mos. They would never commit to any type of stipend for all of the trouble. Now, I find out that my membership was never renewed automatically like the email I rec'd said it would be and I have spoken to 3 people and it is still not resolved. And guess what, our $1900 in our rewards account has disappeared. It seems as though Mathis is all about taking our hard earned $$ but not about customer service or fixing their mistakes. read more

I used to shop here quite often, somehow the customer service has gone down. I ordered a couch and was told it would be in stock and it could be delivered within 2-3 days. Then almost before check out I was told that now it would take 2 weeks. Went ahead and placed the order. Then I found the SAME couch for $500 cheaper at another store. Within 12 hours I called and cancelled the order and was told my payment (paid 2300 in full) would be refunded in about 5 business days. Today I called to check to see why my money has not been refunded and was told that the customer service representative did NOT cancel my order and that it is over the time to cancel. Currently awaiting higher management to see if my problem can be resolved. Will NOT be returning. Oh and they state you get free delivery for being a rewards member but that's just for them to drop it off at the door. If you want someone to set it up like any other normal furniture store you have to pay an extra couple hundred dollars. read more

Manny Arteaga gave us exceptional service. We bought a bed Mattres chest and a mirror and drawers

DO NOT BUY THE INSURANCE OR FURNITURE!!!! Where to begin, the store is huge and nice however the quality of furniture will not last past a year. Every single piece I bought from them broke and I called a total of 42 times before giving up, the last two times I did talk to someone they told me I had returned the furniture already which didn't make sense because why would I be calling?? They sent someone out to take pictures and inspect the things that needed to be done and said they will be in contact with me expect I never heard back after a month of waiting I was calling multiple times daily only to be forwarded to a full voicemail and told that was the manager for the insurances line. I paid 2k for the insurance and was promised my tables would get a protection added to it only to realize I was being told anything to get me to pay more. You will have better luck with getting furniture on offer up than this scam of a company. read more

Purchased a sofa set (non-customized) on 7/20/21. Sales rep stated that we were looking at mid Sept as being realistic. I said so that means end of Sept beginning of Oct realistically....he smiled and said yes. I said quote, "I can live with that...just communicate as it's best to under promise and over perform." He stated he would be calling us with updates on this order. I said can you repeat that again and he did (lol at the time). Since I consider myself an informed consumer, I figured that with supposed shortages of supplies, a delay was realistic. Fast forward to end of Sept....call the sales rep p# on the business card he provided with no response. Call the actual store and am told "sorry" about no letting you know and that my order is scheduled to be delivered by end of Oct but I'll recieve a phone call. They'll also let my sales rep know. Yeah...OK whatever.... Fast fast forward to today, Oct 30....I HAVE TO CALL AGAIN as I've received NO phone call from the rep or store location. I'm then told "sorry" again, that delivery is slated for Nov 21, and "my rep" is on an indefinite leave. Almost 3 1/2 months later and not once have they called me. Here's my issue....out of basic principle....I gave this business my trust, money and most importantly.... an opportunity. In any world, business, social, or personal.... what we all want is communication. I can assume I'm not the only customer who has been neglected like this. In keeping this post non emotionally charged, the facts are simple. Do you want to do business with a company that will say anything to get your business and then not follow through? Is another "sorry" and or "apology" in the works? read more

Always been happy with several purchases we have made with Mathis Brothers. However, DO NOT purchase any power recliners. They tell you the extended warranty you purchase covers everything for 5 years. We spent $1200.00 on a leather power recliner a year and a half ago and all of a sudden stopped working. Called customer service and was asked to email a picture of the recliner and was told a technician would be calling me yesterday with a time to come out today. After no call, I called Mathis Brothers back and was told no technician would be coming out because our warranty only covers one year on the power. Would've been nice if they would've let me know so I wasn't waiting around all day. I then was told I'm pretty much $&@? out of luck and would have to pay for the repairs on our own and also gave me the number to GBS warranty department and was told to ask for a refund on the $549 we payed for the warranty since we didn't use it. I call GBS and was told that YES my warranty does cover the power issue for 5 years and they will be sending a technician out. How frustrated I am with Mathis Brothers customer service. Makes me not want to not purchase from them again :/ read more

Just purchased new family room furniture from Mathis Home. Great selection of furniture, beautiful store and plenty of parking. I met Kora Alvarez and she was just amazing! Knew her inventory and was very knowledgeable. I did not purchase for several weeks and made several trips to the store and each time she greeted me with a big smile! When I finally made my decision she helped the process go very quickly and smoothly. They offered 0% for 12 mos! Awesome experience. I will be going back for some additional items. I highly recommend Kora Alvarez! read more

I walked in with my family and was approached by a lovely sales person by the name of Kora. She was very informative and not at all pushy. She showed us multiple couches since we were very indecisive. She gave us the freedom to look around with out the pressure of buying. Thankfully we found something we loved and she continued to be helpful throughout the whole check out process. read more

I just picked up my new sofa and love seat from Mathis Brothers. I worked with Mario Solis Jr. and he was exceptional. He even answered my questions and helped me over the phone on his off day. On another occasion, he helped get the balance paid for my furniture over the phone because I was having trouble getting through to someone on the main number. As for the sofa and loveseat, it was an amazing price for "partial" top grain leather. Time will tell how it holds up, but it surpasses my expectations so far. I sell outdoor furniture myself and I could not touch the $600 price range (each) for a similar quality for a sofa or love seat. The store has a huge showroom as well at the furniture selection. I was not there for myself when I purchased the sofa/love seat. I was actually shopping for my girlfriend. I couldn't help myself. Haha. Thomas from Menifee. read more

Mathis Home - Just installed! - Furniture Stores Near Me - Ontario, California

We were in need of a sofa and went to check out the selection. Nice selection and great quality products. Prices in many ranges which is great. Bruce was very pleasant to work with. He gave us all the information about each product, their company services, and provided many options along with answering all our questions. Very patient and outstanding customer service. Hope to do business again for another purchase soon. read more

After going to five different furniture sites/stores, & with the help from Marwa Kazimi, we finally found just what we wanted. Her help & suggestions made our shopping experience very enjoyable. I just wish we would have made Mathis Brothers our first stop. read more

Awful customer service/cheaply made furniture/creepy delivery employees/shitty repair work!!! Go ANYWHERE else but here!!!! Below is the email I had to send to the president of the company after I had several managers and supervisors pass the buck when trying to resolve a very serious concern! Good afternoon Mr. Mathis, I'm writing in regard to a voicemail I just left on your line at (405) 951-1235. I am a customer from the Southern California area; I purchased several pieces of furniture from your store and have had nothing but problems with the sofa and loveseat. Basically, I received a broken sofa and have been trying to get the issue resolved since November of 2018. Initially I was told by one of your repairmen that nothing was broken, even though we could hear popping sounds and eventually metal on metal grinding when we would recline one of the seats! I finally got a new repair request granted after the couch TIPPED OVER on top of me and my newborn daughter when we lying down and tried to recline the seats!!! The frame is completely bent so it's off balance (my own inspection and analysis) and could have killed my child if I hadn't been able to brace the couch on my own body instead of it falling on her or me falling on top of her with the full weight of the couch on top of me!!! But I have yet to speak with anyone on your staff who seems even the slightest bit concerned! The sofa was picked up and "reinforced" and returned to me about a month later, it was still broken and I even climbed underneath it when they redelivered it to me and found a broken support beam in one area that was snapped in half!!!!! It hadn't been repaired at all and I honestly doubt it was ever even inspected! They just sent it back to me, still defective, SAFETY HAZARDS and all! I called the repair center because the delivery guys refused to take it back with them and I was offered an exchange, which I was happy to accept. I was told by "Marti" at the repair center that the sofa was on back order and wouldn't be back in stock until April (3 months later) she told me to keep my old sofa and they would make the exchange when the new piece came in. We unplugged the mechanical components of the sofa and sat on it as little as possible for the next 3.5 months. April came and went and no word came from your company so I called to check on the status of the sofa; that's when I was told "oh actually that sofa was out of warranty so we can't exchange it now". Nobody bothered to call me and let me know this information!! If I hadn't contacted you, I would still be waiting!! I was told by "Theresa" that the person who had promised me the exchange was no longer with the company and that there was nothing she could do besides put in another repair request. I was incredibly upset at the utter lack of care or concern or professionalism! She said she had to "order the part" to repair it and that it was coming from overseas so it would take a while before they could take my sofa in. I was just expected to not sit on it for the next 4 months!! *I also have NO idea how she could have possibly known which "part" needed to be ordered for the repair considering the last time it was in the warehouse it was labeled as fixed and sent back to me! How the heck do you order a part for a repair when you have no idea what is broken because you haven't even inspected it since you brought it back to me?! Unless they knew what was broken and just decided NOT to do the repair when they had it in the warehouse previously! In which case, we have another problem on our hands entirely! **Theres not enough room to include the rest of the email so I posted screenshots in the photos section** read more

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My husband and I went into Mathis Brothers Furniture to look for a dining table and a sofa. We needed clarification of all the different choices. Wilson Stewart walked up to us and helped us with our questions. My husband is a complicated man when it comes to buying anything for the house, but Wilson made it easy for us to decide. He made our experience at Mathis Brothers a great one. I recommend Mathis Brothers, and if I were you, I would ask for Wilson Stewart! read more

I want to to buy two bedrooms for my daughters the first time the salesman told me a price about the full size and the full set and I was are you sure this is the price for all items and he said yes when delivering the bedroom, it only came with the desk and one of the bunkbeds I called and they said sorry if you should've told you, this is the price for the desk and the bunkbed and it was his mistake so I went back and I paid the difference waiting for the rest of the bedroom for three weeks every time they want to deliver they come to my house and they say this is the wrong piece for three times in a row so I decided I'm going to the store to return the bedroom they come to pick it up and the delivery people that's coming to pick up the bedroom said we are only here to pick up a piece are you serious? I want the whole bedroom to be returned and I want my money back. One more thing I forgot to say not only it was missing, but it had bad broken pieces. they don't care about their customer because they are a big company so one customer doesn't really matter really bad customer service very bad communication until this moment nobody came to take the bedroom set or give me my money back. My daughter has to sleep on the floor because it is not safe to sleep on the set. If you help allow me to put 0 star I would ... read more

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if going to Mathis in Ontario be sure to ask for Jasmine as you sales expert. she not only helps you choose but stays with you through delivery and if any follow up issues read more

I got a matress, a bed, and a sectional couch. And thanks to Adam Wolf. He handled dozens of questions from my wife and I on top of going back and forth with a smile. He was also very gebuine with his recommendations to us. Instead of coming across as someone who try to sell us the most expensive stuff, we felt that he was on our side understanding what we really needed. I definitely recommend mathisbrothers to anyone looking for quality furniture and be on the look for Adam for assistance :) read more

Was up-sold GBS warranty by our sales rep at Mathis. He reassured us that everything we had concerns about would be covered. Come to find out that not only did GBS not fulfill their end of the warranty, but Mathis is still charging us for the warranty that in GBS's eyes is no longer valid. Will never shop at Mathis again; their sales reps are worse than the vultures are car dealerships. They will hound you and follow you around the store; it's a terrible experience. Very disappointed considering my parents have had great experiences with Mathis in the past and no issues with the warranty. read more

PLEASE PLEASE NEVER GO HERE... I placed my original order 08/08/2020, for my dream furniture in my new home, I have already placed a review before so I wont go into detail, long VERY long story after 5 deliveries and constant returns, after incorrect orders and mistakes, after the nightmare we have been with for the past year and a half, constant emails to request assistant with no return, we will be filing a formal complain the the BBB. After a year and a half Mathis finally contacted me, however they want me to pay for items they delivered wrong and were returned. They never contacted me about the furniture item I last refused to accept, because they would have to take it back, but to charge they do contact right away. So I spent an entire day working an excel sheet with the cashier supervisor who was going to take it up to her manager, her manager apparently decided he did not have the time or care to contact me and I was therefore recommended to contact head quarters and Rick directly. Rick I am sure it is not you responding to these messages but an assistant, however I will begin my new year dedicated to bring justice to the injustice your company stands for, to fight for my right as a consumer, and to bring to light the horrific HORRIFIC business practice Mathis Brothers has. You have all my contact information at the Mathis Ontario, CA- E. Barranco order placed 08/08/2020 last item, with damage last delivered 06/2021...contact made from Mathis 2 weeks ago to charge. Please Rick contact me or have a financial manager do so to discuss my case, as I am looking at all legal actions i can take on my side at this point. PLEASE PLEASE anyone out there reading this.... go ANYWHERE but here. Save yourself the nightmare we are going through. read more

My first experience here was with Jake Gutierrez and Jake was amazing! Jake was extremely patient with us, as we literally walked the entire store nearly twice trying to find the right pieces of furniture for our home. Just today we called to order more furniture and within minutes, he responded with photos of the items we were looking for, sent us the invoice and placed the order. I'll be honest, the reason why I like Jake was because he wasn't there to only sell us furniture. He cared about what we were purchasing and made sure we made the right decision. Let's face most furniture sales people are pushy and I get they want to make a sale. But Jake wasn't about that and you could tell he was really trying to make us happy. Keep up the positive vibes, Jake! We appreciate you! Omar, Karine and Noah! read more

Mathis Home - Jakes favorite dog at Mathis Brothers haha he loved Jake. - Furniture Stores Near Me - Ontario, California

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Sebastian Mejia is your premium Mathis Brothers Furniture associate. He is extremely professional, transparent and helpful in every aspect. We have been to Mathis Brothers a few times and he is by far the best person to talk to about your furniture needs. Don't get me wrong, we have had some good associates there but Sebastian is top notch. We will only be requesting him moving forward. Thanks for getting us in and out smoothly with our beautiful dining set Sebastian! read more

Ordered 2 pcs of the same item,Avery sofa table , To place them next each other become a long table, The actual items not the same height, feel so failed. one has done in sloppy way, chipped polish I did survey, still didn't get back Photos to prove read more

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Very upset with this furniture company! We went in there with high hopes, we had heard such great things. Our sales girl, Emma was amazing! Unfortunately, we are so angry with the furniture. We bought a bunkbed for my son on a Saturday, went in on Sunday to pick it up, because the delivery charge was outrageous!! Got home to find that we were missing pieces. My husband went back on Monday, got home to find that we were missing screws and instructions! My husband went to Home Depot to buy screws to put the bed together, because we just did not want to deal with the company anymore! Talk about $800 down the drain!!! The bed is so flimsy, my husband is bolting it to the wall! read more

Mathis Home - Furniture Stores Near Me - Ontario, California