Called wanting specific item.. Andrea tells me they can't order but we have a comparable older…read moremodel for more money that takes up more space than you want..., . The First Lady said it's two weeks Ms super salesman says they have a model there... well you lost my buisness being pushy. I know what the hell I want. I don't want a model that's been in your store all year and your pushing to sell it to get the new model

I really don't write reviews much. I was amazed at Andrea and Jordan's kind and helpful nature…read more They are a very personable team that listens and takes into consideration my ideas and do not try and push me into purchases. Another vender I approached in the Valley for Solar put together package proposals with a list of item descriptions and unit numbers and only a total price. Two pages of thing that only made since to them and units with no individual item pricing. I had no idea what I was purchasing. With Susitna Energy I believe their pricing is fair and up front. They took into account that I was trying to build my own system and even offered to help me with some programing on my own equipment bought elsewhere! Right On!! I will drive into Anchorage avoiding dealers in the Mat-Su Valley for Solar and Toyostove needs hands down! Thank you Susitna E. for taking the time to get to know me and not put the almighty $ first!! Dave C.

I initially contacted CT Soldotna on June 27. Many emails went back and forth. My mower was…read moredelivered to CT on August 18th. It was returned 29 days later with the same, unfixed problem - my mower was returned to CT. My yard grass is overgrown, I am out $500, and I am going to have to hire someone to cut my grass because there's no telling how much longer I am going to have to wait to have my "top of the line" mower fixed. W.E. Deming, "Father of Quality Management" said that 94% of all company problems are caused by management. It appears that CT management needs some additional training. Consumer Beware.

Jamie E. was super awesome to work with. I have never purchased a tractor before, and she answered…read moreall of my questions and kept in extraordinarily good contact with me throughout the process. I own a couple businesses, and I know good service when I experience it. The mechanics and sales staff were top notch. I shopped around for the tractor, box scraper, backhoe, and snow blower that I ended up buying, and I could not be happier with my purchases and the price I paid. Money well spent. 10/10 would recommend Craig Taylor all day every day.

We were up in Eagle River for an MD appointment & needed a carabiner hook immediately. We were…read morehappy to find precisely what we needed with minimal guidance from the sales associate. Clean, tidy & orderly store with a lovely quaint & community essence.

Having local stores with knowledgeable staff and good product selection is valuable but…read moreincreasingly uncommon. We're fortunate to have this business in our community.

Well , stuff is expensive. They have overhead …read more Competing with the box stores. It's nice stuff. I go there for touch activated lamp circuitry. The crap at the box stores can't handle your average lamp loaf without burning out yearly. Nice people and customer service. I confess. If I saw something here I liked. I'd look for it in line and wait. Spendy.

I came in to replace a pendent light today and Ashley Castillo walked me through the complete…read moreprocess of taking the socket apart, replacing it and reassembling. All I had to do when I got home, was cut to proper length, follow the great directions she gave me and I had it reinstalled in 30 minutes. Thank you Brown's and thank you Ashley. GB

Over the years I have tried the big name plumbing services in Anchorage, only to find that they…read more"soak" a person for every possible penny. One outfit even bills you at $170/hour for the time it takes for their serviceman to drive to your home from his prior stop. Huh? One Stop Services: on time, nice people; guaranteed they could do a complete toilet rebuild in an hour (were that to be needed), others quoted me 1.5-2 hours. Finally an honest plumbing service. Spenser looked it over, determined that problem was minor, fixed it and charged me nothing for the 15 minutes he invested in making certain that everything was right. He clearly knew his stuff. With any other outfit I would have been faced with a $160-170 minimum one hour charge. Great customer service!

First class, from start to finish! I had a backed up sewer line a few days before Thanksgiving…read more Everyone I called was busy, including One Stop Services, but they got someone out to Eagle River the same day I called. The plumbers snaked the line, which took them about an hour. They were professional, and their price was reasonable. I'll definitely use them again.

When I need our rental services they are always there with great customer service. From simple…read moreboiler leaks to diagnosing bad chip sets they have been quick to come out unless it's their busy season which is winter generally. I worked with the owner when building our new home and problems get addressed, and they find the solutions. There's always work arounds and we figure them out. I think their pricing is fair and if they installed it they warranty it. I get a text when they're headed my way whether it's our home or a rental of ours.

Woke up and found out my furnace had quit working at some point during the night. I called around…read moreand Extreme was able to send someone out that afternoon. Cody was able to diagnose and fix the problem. We were very thankful for him and to have heat again. Appreciated their prompt response and professionalism.

This review is for the Dimond location but involves Old Seward. :-)…read more Shout out the customer service at the AIH Old Seward Location. I went in looking for a part for a STIHL Product and spoke with a gentleman at the counter who I believe was named Zeph. While the location didn't have the product, he directed me to the diamond location, which he was able to tell me had the correct part I needed. I go over to the diamond location and I speak with William at the counter who asks me for the part number of the product. I tell him what the product is and I show him on the STIHL Website, and he replies with " Sir, there's no way I can find your product if you don't know the part number" I show him the one given to me on the website, and he says "that doesn't help me". Respectfully, I offer to call the old Seward location to speak with the gentleman who directed me to the diamond location and see if he could tell me the part number. Immediately, Zeph picks up the phone and I explain the situation. I tell him that Wilson can't find the product without knowing the part number. Zeff replies with "Na, He's just being lazy. He can find the product." Zeph from Old Seward then gives me the part number, and I share it with William to help me find the product. Shout out again for the customer service at the old Seward location coming in handy, even at the diamond location. Ha ha. I would encourage the diamond location to be a little bit more familiar with the product so that they're able to help customers who come in, not knowing the part number. I understand how the part identification system works, but it did feel like William was honestly just annoyed to serve a customer, and I did kindly express how I desired to give him my business and wanted to help serve him by helping him find the product, but simply didn't know the part number. All around I'm always very grateful for AIH and their good service. :-)

These folks were super helpful and friendly!!:) all employees directed me to exact place in store…read morefor my items. Employee on phone amazing too. I will definitely be back soon!! Thanks guys!!!

I bought my Hot Springs Jettsetter in 2009. From installation to support I have found the company…read moreto be polite and responsive. At installation there was a bit of confusion that caused my electrician bill to be high. Without any hesitation Waterworks said they would cover the excess. A few years ago a small sensor failed - they walked us through what to do on the phone and had a service person out the next day. I have referred a number of friends to Waterworks and they have all purchased through them and are quite happy.

I was checking on service for the spa that came with our house... The young man who was answering…read morethe service phone could certainly use some customer relations training. He was fine right up through when he told me they couldn't service that brand of spa and I asked him if he knew of anyone in Anchorage who did. He suggested I call Mr. Google. Kid, if you ever read this, the customer is entitled to be a smart ass, you're not! When a potential paying customer is asking the "service department" about service, don't be a condescending jerk. Now, what if my spa is broken and I want a new one? My $10,000 will go anyplace but yours! One less place I'll have to compare I guess...