The service at this place is excellent. I have never had some one genuinely care about getting us…read morethe right bike for a rental. We got the e-bikes and the host had us try a few e-bikes with different height and different battery propulsion system. They also had a large selection of "hybrid" bikes which do not have an electric assist. We did not try those , but the customers returning the bikes at the end of their rentals seemed happy. They have a nice and warm indoor tryout/practice area to get comfortable with the bike before renting them out. They also have restrooms and water including water bottle for purchase and a water fountain. They were very patient with us and other customers while we were trying the bikes. They explained the bike trails (including the highlights, some tips form wildlife sighting and the parts to be careful in) and suggested us some of the routes that we can take. I would consider this rental location above others as this is larger, is located nearest to the start of the coastal trail and had a large selection of bikes.

YES! Rent from here!! Local, unpretentious bike shop with a small, knowledgeable and friendly…read morestaff. Great selection available, and incredibly reasonable rental price includes all your gear (helmet, locks, etc) as well as great information and clear maps of trails. No weird upselling or pressure. Store was clean, had a great open area to test ride and staff adjusted seats for comfort.

Starting with the shop: simple, clean, upbeat! They do have a bathroom, make sure to use it before…read moreyou head out! Staff: the first girl who helped me (I don't know her name) was awful. She seemed like she was uncomfy with me asking questions about what type of bike to get and didn't have any good insights in to the coastal trail. The guy I worked with (Pablo's nephew) was great! He was knowledgeable about the trail, what to look out for, where to stop, and rescued me when my bike stopped working properly. He is the only reason I am not giving a lower rating! I rented a standard bike. I made it 0.3 miles from the shop when the chain completely broke. They brought me a new bike that was the same style. Both bikes looked beat up and clearly used hard. The second bike never quite shifted right, by the time I was half way back it wouldn't shift at all causing me to call and have a third bike brought to me. When that bike arrived I just wanted to be done, I was over it and thankfully Pablo's Nephew (I really wish I knew his name) took me back. He was very friendly and discounted me for the trouble. The e-bikes looked to be in better condition! So maybe try those!:)

Excellence is the word I would use to describe them! The service is easy going, helpful and…read morefriendly. Their equipment is kept in tip top shape and everything is so clean. I would HIGHLY recommend Pablo's!

Recently traveled from a warm climate location to Anchorage, Alaska for a vacation with the family…read more We didn't know exactly what we needed for cold weather being that the vacation was in the peak of winter. Dave and Michelle answered all questions and provided answers for me to understand pricing and what I needed. The process was super easy. The price was fair. I'm happy with the service that I was provided and the customer service. I would recommend this business for any cold weather gear rental needed when traveling to Anchorage or Fairbanks. Thanks Dave and Michelle.

Dave and Michelle were super helpful and provide great gear and service during our trip. I love the…read moreadded concierge service at our hotel making it less stressful to pickup and Dropoff gear. Will definitely use them again on our next Alaska adventure.

These bad reviews are so unjust. Avis is amazing , just book in advance and do the process the…read moreright way. Also speak to Marina, the best of the best when it comes to your car rental needs. She's a pro Amazing experience at Avis Downtown Anchorage. Marina is a treasure. One of the absolute best car rental specialists I've ever dealt with. And I do lots of car rentals all over the world. She is a professional, patient, pleasant, sweet, and really deserves to be in the position of customer service because she's phenomenal. I booked in advance and got an excellent deal and Marina gave me a great car that was fitting for my exact needs. I can keep talking about my beautiful experience with Marina and Avis but it would take much more than this review form because I literally won't run out of words to describe this wonderful experience. Thank you very much. For your rental needs. Speak to Marina. Trust me you won't be disappointed

In Anchorage, Alaska, in the winter , when it's snowing and…read moreslushy studs and winter tires are extra! Not joking. Not at all wtf! I've lived in Anchorage, Alaska for 60 years I've driven on the ice and the snow since I was 14 Our cars broke down so I needed a rental I rented at RAV4 "or similar" on the Internet When I get down there, the car given to me some Subaru cross track I thought all Subarus four-wheel-drive it's not what I really wanted but I figured big four-wheel-drive. It would work. NOT! Worse car on ice on the planet. Within 10 minutes I've done two 360s going down international Airport Road I thought maybe it was me Later on, it did another 360 spinning out going down northern lights I got out and looked at the tires Summer tires no studs! WTF!!! I thought what the fuck!!! I have more experience than 99.9% of the drivers in Anchorage And I found this car virtually undrivable I managed to get back to Avis At the airport And returned it I was given a different car To find out that snow, tires and studs are an extra expense! Not joking. Safety is extra!! Let me repeat that In Anchorage, Alaska, and the winter when it's snowing and slushy studs and winter tires are extra!! Are you absolutely fucking kidding me!! Worst financial customer service decision on a planet earth!! Clearly, putting safety second I cannot express in writing how irritated I am Good customer service at a bare minimum would've been to let me know that the car that i took driving has summer tires with no studs And that winter tires were out an option that was extra. Before I left!! I've also noticed lately that even though I am an Avis member That the prices are the same, Wether or not a login as a member or just online as an average person There's no benefit whatsoever for being an Avis member It's a waste.

Mrs. Heather is amazing. She exceeded my expectations & she really went the extra mile to help me…read more Which means more then she will ever know. She is a wonderful manager & I really Appreciate her. She really took time & helped me. She did not just hand me off to one of her employees & have them finish the transaction. She actually talked to me each time & she personally made sure everything was good to go. She is one of the best managers I have worked with in a long time. Enterprise is lucky to have an emplyee with such ,excellent customer service skills, especially!

Heather did an excellent job getting my husband into a rental car while our subie is being…read morerepaired. She was quick to call and provided us with exceptional service. As someone that usually is an airport only rental car renter, I can say that this Enterprise was well managed.

Could not reccomend Midnight sun more They were able to…read moreaccommodate our late night arrival and early morning departure. Pickup and drop off was a breeze, wayyyyy cheaper than renting from the airport. Although the cars are not brand new they still have all the bells and whistles you need and are super clean! Thank you!

We are in Anchorage at least three times a year, for the past 5+ years now. Midnight Sun always has…read morethe vehicles that we need, their customer service is absolutely top notch and we only rent here when we need a rental car for work or pleasure. Definitely recommend trying Midnight Sun for your vehicle needs FIRST. Thank you for the great service, every time.

Wife and I made a reservation last year, but had to post pone it due to the covid outbreak. Ron was…read moresuper helpful in moving our reservation for the following July. We finally got to Anchorage and Ron couldn't have made the check in process better. We arrived, the jeep was waiting for us, paperwork was ready to go. After a brief conversation wife and I were on our way within 45 min, that's including them going over the process of how everything works. We spent 10 days going from Seward, to Whittier, to Denali, to Hatcher's pass, to Palmer and back...1,009 miles. When we returned the vehicle the check out process was super easy, again Ron even drove us to our hotel. This definitely was a trip full of memories and our 1st trip to Alaska. We thank you Ron for making it an easy and a pleasant experience for us.

Tbh we wanted to love this, it was our first time renting a camper van and we were super excited…read moreabout it. BUT we had so many small little problems with the jeep that it didn't make the whole Alaska experience awesome. John was great, he was super helpful and kind, really nothing to say about him, but Ron was another thing. We called him to tell him we had problems with the car and his response was pretty rude tbh, (I'm paying for the car to be working, right?) and his response was: if you don't want it we don't have another car, you can come back here but i don't promise anything, because we don't have more vehicles, So that's what you get. (like the car was for free). Our radio was broken, we even went to buy some aux cables because maybe it was just the radio, but no, the whole thing was damaged, so we had to buy a new speaker because a roadtrip without music? No fun! One of the windows had so much noise coming in, I don't know if they didn't seal it properly, but it was the most annoying part of the whole jeep, it was super LOUD, and the best of it all, they said it wasn't their fault, that it was "jeeps fault". If you are providing a service you have to make sure everything is perfect and works well, that's the minimum as a company. The right blinker on the front side was broken, the windshield had cracks, the lights on the tent and the sockets in the car weren't working. When we returned the car, we talked about all of these things and we ask for a discount or money back, and they gave as a 50 dollar bill, at that moment I didn't know if I had to laugh or cry. Just to make sure, we returned the car, EXTRA CLEAN, inside and outside, it's really nice that they give and provide utensils, pots, pillows and chairs (even tho one of the chair was broken) and we didn't fill the gas completely about 3/4 and the guy said it was alright because all of the things that happened and he dropped us in the airport. As I said before, you can't blame third parties when you are PROVIDING a service. It's your RESPONSIBILITY as a company to deliver and have good quality cars (in this case) we booked our jeep months in advance, so it wasn't a last minute thing, for that we expected a superb car with no issues. I hope they can fix those issues so nobody else has to deal with that :)

Great service! Guys go above and beyond to listen to needs and advise on what works best. 10/10…read moreHIGHLY RECOMMEND.

Nice place and nice people with a variety of gear, but save yourself some time and money and just…read moreorder what you need online. Everything is overpriced compared to ordering direct from companies and they don't offer a very good return policy. Not worth the risk of buying something and not working out.

Family rented a Suburban for our Alaskan vacation. Vehicle was in good/clean condition and did not…read morehave any issues during our 10 day trip in early May. We picked it up at the Anchorage office, drove it up to Talkeetna, then down to Seward, and dropped it off in Whittier. Very convenient to have the one-way trip allowance. Note: There is a charge for this convenience--as expected--but it's reasonable. Alaskan Car Rental can also provide car seats, which we utilized for our two kids. A good overall experience and friendly customer service.

Traveler Friendly!! Excellent Communication!!…read more Super To Meet At The Airport!! Picking up the vehicle & dropping off : All as agreed!! Excellent Service. Love Alaska

Best place in town to get your E-bike serviced by far. The staff are amazing, very knowledgeable,…read moreand pay attention to detail when servicing bikes. The cost for their bike repairs, and services is better than fair, and is always a pleasant surprise. Their inventory is fantastic they have plenty of bikes, and accessories to choose from. Defiantly worth a visit whether you are new to E-bikes or have had a E-bike for years these guys will keep you moving, and on time.

Excellent customer service! So I went there on a Monday not realizing they would be closed, my bad…read moreI should have looked it up before I came in. Anyway I lucked out and Bo happened to be there. This dude is great! He let me in and answered any questions I had. After trying a couple bikes out and telling him what I was looking for, he was able to line me out with two Fantic Fat Tire bikes. I feel like if I had any issues these guys would be able to help me with no problems. I totally recommend shop for all your bike needs.