These guys were great! We didn't reserve bikes or buy a tour in advance because we weren't certain…read moreof our schedule or the weather but that's no prob for them-when they say they won't run outta bikes they're tellin the truth! We got four traditional bikes and rode the Coastal trail out n back. Other folks were going e-bikes which is cool and they rent both. They also provide helmets and cable locks which is a nice bonus. We were able to leave our luggage there as well. The bikes were great-no equipment issues and they made sure before we left that everything fit and we were comfortable. Also-they gave great advice with directions before we departed so all around great experience!

The service at this place is excellent. I have never had some one genuinely care about getting us…read morethe right bike for a rental. We got the e-bikes and the host had us try a few e-bikes with different height and different battery propulsion system. They also had a large selection of "hybrid" bikes which do not have an electric assist. We did not try those , but the customers returning the bikes at the end of their rentals seemed happy. They have a nice and warm indoor tryout/practice area to get comfortable with the bike before renting them out. They also have restrooms and water including water bottle for purchase and a water fountain. They were very patient with us and other customers while we were trying the bikes. They explained the bike trails (including the highlights, some tips form wildlife sighting and the parts to be careful in) and suggested us some of the routes that we can take. I would consider this rental location above others as this is larger, is located nearest to the start of the coastal trail and had a large selection of bikes.

Thanks for all the help Thomas! Appreciate you looking in back to find me the right jersey for…read moreenduro. Flew all the way up from Idaho just to get a Trek Anchorage riding jersey! Last one is stock(XL) was mine.

Since these guys are the only authorized Trek dealer in Anchorage as far as I am aware, they are my…read morego to for needs and repairs. I brought my bike here for a bent rim and they had it fixed within 4 days during the busy summertime. They charged $50. Their road bike inventory is super limited compared to their mountain bike inventory, but they can order anything online and have it shipped to their store for assembly. The prices are reasonable and their staff is always very friendly and helpful. Highly recommended.

I just had the worst buying experience of my life there. They massively overcharged me for what is…read moreturning out to be a mediocre at best bicycle, & the bike has this thin useless rubber on the tires on it that do not keep anything from penetrating them. In short, I bought the bike the day before yesterday, & I've been back every day to have a tire fixed that, not only did they not do it right the 1st tie, they lied about why it was flat, then charged me to fix. So, over $1,000 later, I have a nearly WalMart grade bike that gets a flat almost every time I use it! Worst ever experience buying!

Went to this shop in Spenard. There was a young man who claimed to be an owner. He had a flat…read morepersonality. I wanted to learn about the available options, however, he started blankly at me. The other workers were super helpful and friendly! Not sure what is up with the other guy.

Very friendly staff. We were greeted immediately upon entering. We were asked what kind of bike we…read morewere looking for and went from there. We worked with Scott - he was beyond friendly and knowledgeable. We looked at a few different models and styles. Scott let us ride 4 different styles outside to see what we preferred and went over the pros/cons of each style. The bike we wanted had a button shifter (excuse my lack of correct terminology) but wanted a throttle that shifted. We were connected with the bike shop mechanics in the back and we able to get a quote to change out the shifter to a throttle. Super happy with our experience and all the knowledge we received.

This is the BEST place, I have bought 4 bikes from here and they are so very helpful and so nice!…read moreThe bikes are quality bikes that last for a very long time, the price is actually not bad for the type of and quality of the bikes! I will keep going back everytime!

A great cause, giving bike opportunities to many, who otherwise may not have a bike. Keeps bikes…read moregoing and going. Great value! Great service, selection and value and mentors others in the trade. Win-win!

I had never knew this place existed! I ran into a 15 year old kid who actually told me about it. It…read morewas really awesome to walk into this place and feel like I could be there all day.. But I found exactly what I had been looking for! I also am super appreciative of being able to go to the Lussac Library to rent out a tool bag for bike fixing. This bag had the supplies and read out instructions that were on point with what I was needing to do and more. This bag was supplied by Off The Chain and I find that super awesome as well! Anyhow. I just want to say thank you guys and gals for volunteering at this joint. It was an amazing experience and I have a lot of work to do on a few bikes including my own. So thank you for being there! Cheers!

I found the customer service lacking. It was hard to get help when needed, and the overall…read moreexperience was disappointing.

Three strikes + 1 and you are out. This is the fourth time in less than one month that this store…read morehas demonstrated total incompetency. Strike 1- drop off a bike that was serviced prior to the end of the season last fall to have the front tire inflated. Go to pick up the bike and the repair person cannot find the ticket. After waiting for ten minutes, he eventually sorts through the unordered pile of tickets, finds the ticket, and then wheels out the bike. The bike now has a deflated rear tire, mind you the bike was outside all winter and the rear tire was in perfect condition when brought into the store. Must wait until the next trip down the hill to pick up the bike as I am on a tight time schedule. Strike 2- Called by shop about adjusting front brake, agreed to have a new brake disc installed. Pick up the bike en route to a location with my daughter and discover upon riding the bike that it was totally unsafe. The brakes did not engage until fully pulled back. Strike 3- I return the bike to the store for front brake repair and am charged $90 for the front and rear hydraulic job. There was nothing wrong with the hydraulics when the bike was brought in originally. Strike 3+ I am called to pick up my fat tire bike. I drop by the shop en route to more work with the expectation that I can grab a quick ride on my way home. Low and behold- the shop wheels out the wrong Surli and then apologizes because they do not have my bike ready. Total incompetence with a need for management.

Prompt, courteous, approachable, trustworthy, local business... my go to bike shop! Lsjdhbsksjs…read more(states my review is too succinct)

New Fox 40 DH fork received damaged with huge leaking oil . Also the box is used and broken even…read moremissing part. I already returned fox 40 fork But they Never money back! they Never answer my question! They Keeping my money one months!! All international buyer please Stay way from here!! #CRC4857315936