Very friendly staff. We were greeted immediately upon entering. We were asked what kind of bike we…read morewere looking for and went from there. We worked with Scott - he was beyond friendly and knowledgeable. We looked at a few different models and styles. Scott let us ride 4 different styles outside to see what we preferred and went over the pros/cons of each style. The bike we wanted had a button shifter (excuse my lack of correct terminology) but wanted a throttle that shifted. We were connected with the bike shop mechanics in the back and we able to get a quote to change out the shifter to a throttle. Super happy with our experience and all the knowledge we received.

This is the BEST place, I have bought 4 bikes from here and they are so very helpful and so nice!…read moreThe bikes are quality bikes that last for a very long time, the price is actually not bad for the type of and quality of the bikes! I will keep going back everytime!

Thanks for all the help Thomas! Appreciate you looking in back to find me the right jersey for…read moreenduro. Flew all the way up from Idaho just to get a Trek Anchorage riding jersey! Last one is stock(XL) was mine.

Since these guys are the only authorized Trek dealer in Anchorage as far as I am aware, they are my…read morego to for needs and repairs. I brought my bike here for a bent rim and they had it fixed within 4 days during the busy summertime. They charged $50. Their road bike inventory is super limited compared to their mountain bike inventory, but they can order anything online and have it shipped to their store for assembly. The prices are reasonable and their staff is always very friendly and helpful. Highly recommended.

I found the customer service lacking. It was hard to get help when needed, and the overall…read moreexperience was disappointing.

Three strikes + 1 and you are out. This is the fourth time in less than one month that this store…read morehas demonstrated total incompetency. Strike 1- drop off a bike that was serviced prior to the end of the season last fall to have the front tire inflated. Go to pick up the bike and the repair person cannot find the ticket. After waiting for ten minutes, he eventually sorts through the unordered pile of tickets, finds the ticket, and then wheels out the bike. The bike now has a deflated rear tire, mind you the bike was outside all winter and the rear tire was in perfect condition when brought into the store. Must wait until the next trip down the hill to pick up the bike as I am on a tight time schedule. Strike 2- Called by shop about adjusting front brake, agreed to have a new brake disc installed. Pick up the bike en route to a location with my daughter and discover upon riding the bike that it was totally unsafe. The brakes did not engage until fully pulled back. Strike 3- I return the bike to the store for front brake repair and am charged $90 for the front and rear hydraulic job. There was nothing wrong with the hydraulics when the bike was brought in originally. Strike 3+ I am called to pick up my fat tire bike. I drop by the shop en route to more work with the expectation that I can grab a quick ride on my way home. Low and behold- the shop wheels out the wrong Surli and then apologizes because they do not have my bike ready. Total incompetence with a need for management.

A great cause, giving bike opportunities to many, who otherwise may not have a bike. Keeps bikes…read moregoing and going. Great value! Great service, selection and value and mentors others in the trade. Win-win!

I had never knew this place existed! I ran into a 15 year old kid who actually told me about it. It…read morewas really awesome to walk into this place and feel like I could be there all day.. But I found exactly what I had been looking for! I also am super appreciative of being able to go to the Lussac Library to rent out a tool bag for bike fixing. This bag had the supplies and read out instructions that were on point with what I was needing to do and more. This bag was supplied by Off The Chain and I find that super awesome as well! Anyhow. I just want to say thank you guys and gals for volunteering at this joint. It was an amazing experience and I have a lot of work to do on a few bikes including my own. So thank you for being there! Cheers!

Fast service, knowledgeable and exact. I got my Kona from them and the two times that I brought it…read morein, the service was excellent. They're not the big box stores trying to dump off last year's inventory, but offer great service. They will go the extra mile without being prompted to...had spokes taken care of the first time and the tech put lock-tite on threads, a nice touch. Replaced a few parts and got upgraded at a decent price. A fast turn around for your bike! Go support this shop! Dig the old school speakers on the floor, by the way.

Lowering my expectations. Everything has been hunky-dory from them when I'm buying something. When…read morethey screwed up a repair (for the third time) and a complaint about that was uttered it became another story. Manager salvaged the situation by a thread, but my confidence is shaken.

Prompt, courteous, approachable, trustworthy, local business... my go to bike shop! Lsjdhbsksjs…read more(states my review is too succinct)

New Fox 40 DH fork received damaged with huge leaking oil . Also the box is used and broken even…read moremissing part. I already returned fox 40 fork But they Never money back! they Never answer my question! They Keeping my money one months!! All international buyer please Stay way from here!! #CRC4857315936

Best place in town to get your E-bike serviced by far. The staff are amazing, very knowledgeable,…read moreand pay attention to detail when servicing bikes. The cost for their bike repairs, and services is better than fair, and is always a pleasant surprise. Their inventory is fantastic they have plenty of bikes, and accessories to choose from. Defiantly worth a visit whether you are new to E-bikes or have had a E-bike for years these guys will keep you moving, and on time.

Excellent customer service! So I went there on a Monday not realizing they would be closed, my bad…read moreI should have looked it up before I came in. Anyway I lucked out and Bo happened to be there. This dude is great! He let me in and answered any questions I had. After trying a couple bikes out and telling him what I was looking for, he was able to line me out with two Fantic Fat Tire bikes. I feel like if I had any issues these guys would be able to help me with no problems. I totally recommend shop for all your bike needs.

8/15/22 we rented the e bikes in order to go on the coastal trail. Definitely recommend. Biggest…read moreadvice if it even looks like it's going to rain even a little bit GET THE BIKES WITH THE FRONT/ REAR MUD GAURDS. My friend unfortunately got a bike without the guards and her bottom was wet for the rest of that day. Were paid $60 for two bikes for a few hours.

Thought the shop was great until I received my credit card bill. Rented an E bike for two days and…read morewas charged for three days. The business fought my credit card request for a refund which took over 60 days to obtain. I also returned the bike early and was told the day would be prorated.....this never happened. Be very very careful with this organization and your credit card.