These people, friendly; utmost hospitality, professionals developing others for fun .... honorableread more

Best bike shop ever! Tony and Julie the owners are fantastic and the staff is awesome.read more

Starting with the shop: simple, clean, upbeat! They do have a bathroom, make sure to use it before…read moreyou head out! Staff: the first girl who helped me (I don't know her name) was awful. She seemed like she was uncomfy with me asking questions about what type of bike to get and didn't have any good insights in to the coastal trail. The guy I worked with (Pablo's nephew) was great! He was knowledgeable about the trail, what to look out for, where to stop, and rescued me when my bike stopped working properly. He is the only reason I am not giving a lower rating! I rented a standard bike. I made it 0.3 miles from the shop when the chain completely broke. They brought me a new bike that was the same style. Both bikes looked beat up and clearly used hard. The second bike never quite shifted right, by the time I was half way back it wouldn't shift at all causing me to call and have a third bike brought to me. When that bike arrived I just wanted to be done, I was over it and thankfully Pablo's Nephew (I really wish I knew his name) took me back. He was very friendly and discounted me for the trouble. The e-bikes looked to be in better condition! So maybe try those!:)

Excellence is the word I would use to describe them! The service is easy going, helpful and…read morefriendly. Their equipment is kept in tip top shape and everything is so clean. I would HIGHLY recommend Pablo's!

Eklutna Lake is a special place and worth about a 20 minute (one way) detour off the main highway…read morebetween Anchorage and Denali. The drive itself is very scenic and once you arrive at the lake area, there's an obvious day use area where you can park and use the pay machines for day use fees. I didn't do much of the trail, as I was heading north to Denali but did spend about 45 minutes or so walking the rocky shoreline and taking in the amazing views. There are a number of trails to explore here as well as kayaking and guided hikes. It's a glacier fed lake and also serves as a water supply for Anchorage. Alaska has no shortage of wonders and it's pretty special that you can drive a short distance from its largest city and arrive to a place like Eklutna Lake. Carry bear spray-sightings are common though we didn't see any.

We didn't hike the full trail, just went about a mile up and back along the lake from the parking…read morelot, but even that short stretch was worth it for the views. There were plenty of spots along the old dirt road where you could step closer to the water and really take in the scenery. There were mosquitoes, but we came prepared with bug spray, so it wasn't too bad. Looking back, we probably would've enjoyed kayaking more. The lake was calm and the scenery was absolutely breathtaking. Even just sitting by the water felt peaceful. If we go back, we're skipping the hike and getting out on the lake.

The service at this place is excellent. I have never had some one genuinely care about getting us…read morethe right bike for a rental. We got the e-bikes and the host had us try a few e-bikes with different height and different battery propulsion system. They also had a large selection of "hybrid" bikes which do not have an electric assist. We did not try those , but the customers returning the bikes at the end of their rentals seemed happy. They have a nice and warm indoor tryout/practice area to get comfortable with the bike before renting them out. They also have restrooms and water including water bottle for purchase and a water fountain. They were very patient with us and other customers while we were trying the bikes. They explained the bike trails (including the highlights, some tips form wildlife sighting and the parts to be careful in) and suggested us some of the routes that we can take. I would consider this rental location above others as this is larger, is located nearest to the start of the coastal trail and had a large selection of bikes.

YES! Rent from here!! Local, unpretentious bike shop with a small, knowledgeable and friendly…read morestaff. Great selection available, and incredibly reasonable rental price includes all your gear (helmet, locks, etc) as well as great information and clear maps of trails. No weird upselling or pressure. Store was clean, had a great open area to test ride and staff adjusted seats for comfort.

I just had the worst buying experience of my life there. They massively overcharged me for what is…read moreturning out to be a mediocre at best bicycle, & the bike has this thin useless rubber on the tires on it that do not keep anything from penetrating them. In short, I bought the bike the day before yesterday, & I've been back every day to have a tire fixed that, not only did they not do it right the 1st tie, they lied about why it was flat, then charged me to fix. So, over $1,000 later, I have a nearly WalMart grade bike that gets a flat almost every time I use it! Worst ever experience buying!

Went to this shop in Spenard. There was a young man who claimed to be an owner. He had a flat…read morepersonality. I wanted to learn about the available options, however, he started blankly at me. The other workers were super helpful and friendly! Not sure what is up with the other guy.

Thanks for all the help Thomas! Appreciate you looking in back to find me the right jersey for…read moreenduro. Flew all the way up from Idaho just to get a Trek Anchorage riding jersey! Last one is stock(XL) was mine.

Since these guys are the only authorized Trek dealer in Anchorage as far as I am aware, they are my…read morego to for needs and repairs. I brought my bike here for a bent rim and they had it fixed within 4 days during the busy summertime. They charged $50. Their road bike inventory is super limited compared to their mountain bike inventory, but they can order anything online and have it shipped to their store for assembly. The prices are reasonable and their staff is always very friendly and helpful. Highly recommended.

Very friendly staff. We were greeted immediately upon entering. We were asked what kind of bike we…read morewere looking for and went from there. We worked with Scott - he was beyond friendly and knowledgeable. We looked at a few different models and styles. Scott let us ride 4 different styles outside to see what we preferred and went over the pros/cons of each style. The bike we wanted had a button shifter (excuse my lack of correct terminology) but wanted a throttle that shifted. We were connected with the bike shop mechanics in the back and we able to get a quote to change out the shifter to a throttle. Super happy with our experience and all the knowledge we received.

This is the BEST place, I have bought 4 bikes from here and they are so very helpful and so nice!…read moreThe bikes are quality bikes that last for a very long time, the price is actually not bad for the type of and quality of the bikes! I will keep going back everytime!

Best place in town to get your E-bike serviced by far. The staff are amazing, very knowledgeable,…read moreand pay attention to detail when servicing bikes. The cost for their bike repairs, and services is better than fair, and is always a pleasant surprise. Their inventory is fantastic they have plenty of bikes, and accessories to choose from. Defiantly worth a visit whether you are new to E-bikes or have had a E-bike for years these guys will keep you moving, and on time.

Excellent customer service! So I went there on a Monday not realizing they would be closed, my bad…read moreI should have looked it up before I came in. Anyway I lucked out and Bo happened to be there. This dude is great! He let me in and answered any questions I had. After trying a couple bikes out and telling him what I was looking for, he was able to line me out with two Fantic Fat Tire bikes. I feel like if I had any issues these guys would be able to help me with no problems. I totally recommend shop for all your bike needs.

Three strikes + 1 and you are out. This is the fourth time in less than one month that this store…read morehas demonstrated total incompetency. Strike 1- drop off a bike that was serviced prior to the end of the season last fall to have the front tire inflated. Go to pick up the bike and the repair person cannot find the ticket. After waiting for ten minutes, he eventually sorts through the unordered pile of tickets, finds the ticket, and then wheels out the bike. The bike now has a deflated rear tire, mind you the bike was outside all winter and the rear tire was in perfect condition when brought into the store. Must wait until the next trip down the hill to pick up the bike as I am on a tight time schedule. Strike 2- Called by shop about adjusting front brake, agreed to have a new brake disc installed. Pick up the bike en route to a location with my daughter and discover upon riding the bike that it was totally unsafe. The brakes did not engage until fully pulled back. Strike 3- I return the bike to the store for front brake repair and am charged $90 for the front and rear hydraulic job. There was nothing wrong with the hydraulics when the bike was brought in originally. Strike 3+ I am called to pick up my fat tire bike. I drop by the shop en route to more work with the expectation that I can grab a quick ride on my way home. Low and behold- the shop wheels out the wrong Surli and then apologizes because they do not have my bike ready. Total incompetence with a need for management.

First class customer service. Needed a tube and a chain. The guys just popped the bike up on the…read morerack and put the chain on for me and made a few other tweaks. Nice conversation with Brendan (sp) and very reasonably priced. Again, just great customer service!