AIH in Eagle River moves back up to three stars for us, as of yesterday, although at the point, I don't see them ever going any higher. From our previous poor visit, the guy who helped us never made sure our information was updated in the computer, so we had to jump through hoops again. This time, we were told it was updated while we were there (mind you, the last guy said he couldn't).
I have to say, they show zero interest in their customers and what they're doing, looking for, projects or otherwise. Just crotchety guys with crap for customer service skills. I'd think guys that like tools would enjoy working in a hardware store but it seems as though that's not the case. My husband is an incredibly cordial guy, likes to give accolades and chit-chat but for the most part, they just won't have it there. I find myself saying 'let's go, they don't care.' Kind of a bummer, especially for a local company... but then again, it boils down to where else are you going to go? Our options are limited in this great state and they just don't seem like they need to try. Guess that's why Amazon is thriving... read more