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    Spenard Builders Supply

    4.0 (3 reviews)
    Closed • 10:00 am - 4:00 pm

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    Alaska Industrial Hardware - Front entrance of Alaska Industrial Hardware

    Alaska Industrial Hardware

    (4 reviews)

    This place feels like I went into the tool section at Lowe's or Home Depot…read more It's not that they don't have other merchandise, it's just that they really seem to have a great selection of power tools. It's not a huge store so it's easy to maneuver around and it wasn't very busy so it was a quick in and out. The inventory seems to be pretty decent. They were out of food safe 5-gallon buckets on the shelf, but they had extras in storage and they got me one of those. The staff was helpful, but not friendly. They had no interest in small talk (or really any talk at all). I was asked if I had a rewards program or something else. I said I didn't. And that was the end of that conversation. They didn't ask if I wanted to sign up or get more information. There are a couple other stores in town. I'll probably try them out before hitting up this place again. Just to see what they're like.

    AIH in Eagle River moves back up to three stars for us, as of yesterday, although at the point, I…read moredon't see them ever going any higher. From our previous poor visit, the guy who helped us never made sure our information was updated in the computer, so we had to jump through hoops again. This time, we were told it was updated while we were there (mind you, the last guy said he couldn't). I have to say, they show zero interest in their customers and what they're doing, looking for, projects or otherwise. Just crotchety guys with crap for customer service skills. I'd think guys that like tools would enjoy working in a hardware store but it seems as though that's not the case. My husband is an incredibly cordial guy, likes to give accolades and chit-chat but for the most part, they just won't have it there. I find myself saying 'let's go, they don't care.' Kind of a bummer, especially for a local company... but then again, it boils down to where else are you going to go? Our options are limited in this great state and they just don't seem like they need to try. Guess that's why Amazon is thriving...

    Alaska Industrial Hardware

    Alaska Industrial Hardware

    (12 reviews)

    $$

    I just gotta shout out the customer service at the AIH Old Seward Location. I went in looking for a…read morepart for a STIHL Product and spoke with a gentleman at the counter who I believe was named Zeph. While the location didn't have the product, he directed me to the diamond location, which he was able to tell me had the correct part I needed. I go over to the diamond location and I speak with William at the counter who asks me for the part number of the product. I tell him what the product is and I show him on the STIHL Website, and he replies with " Sir, there's no way I can find your product if you don't know the part number" I show him the one given to me on the website, and he says "that doesn't help me". Respectfully, I offer to call the old Seward location to speak with the gentleman who directed me to the diamond location and see if he could tell me the part number. Immediately, Zeph picks up the phone and I explain the situation. I tell him that William can't find the product without knowing the part number. Zeff replies with "Na, He's just being lazy. He can find the product." Zeph from Old Seward then gives me the part number, and I share it with William to help me find the product. Shout out again for the customer service at the old Seward location coming in handy, even at the diamond location. Ha ha. I would encourage the diamond location to be a little bit more familiar with the product so that they're able to help customers who come in, not knowing the part number. I understand how the part identification system works, but it did feel like William was honestly just annoyed to serve a customer, and I did kindly express how I desired to give him my business and wanted to help serve him by helping him find the product, but simply didn't know the part number. All around I'm always very grateful for AIH and their good service.

    Getting help here is impossible. I was looking at gas jugs…read more Employee there was too busy on his phone with personal call. Poor front desk girl is working her ass off trying to Check us out while all the guys laugh and walk around avoiding where us customers loiter. Heads need to roll. Don't make me the manager.... I'd keep her Fire all the guys. and I'd Instigate profit sharing so employees cared....

    Spenard Builders Supply - buildingsupplies - Updated September 2026

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